Ashley Court

9 Reservoir Road, Kettering NN16 9QT
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9.6 95 Reviews
  • Ashley Court, Kettering
Located in a pleasant residential area of Kettering, Ashley Court Care Home has pleasant residential surroundings that are ideal for individuals with care needs to continue to pursue an independent and fulfilling lifestyle.

The home's friendly team are welcoming to visitors, while being experienced in delivering person-centred care methods using modern systems and technology.

Dementia care is practised at Ashley Court along with residential care, where a sensory garden and relaxation room proves a popular addition amongst all individuals.

New build granted by local Council - The owner of Ashley Court is to set a set for the work to commence by adding further 20 plus beds.

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Care Provided by Ashley Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Jacqui Marks (Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (38)
    • Single Rooms with ensuite Wet Room (38)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for Ashley Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £850
    • Self-Funded Residential Dementia Care from £945
    • RESPITE Self-Funded Residential Care from £850
    • RESPITE Self-Funded Residential Dementia Care from £945

  • The home provides Activity indoor and outdoor. Ashley Court believe in fund raising and the company support in activities.
    Hairdresser visits weekly and choices/styles are listened too. These charges are separate to the fees / Chiropodist visits 6-8 weekly and these are also charged separately.
    Top up is reviewed- this is discussed on enquiry. The home accepts funded and private clients including 12 week dis-regard.


    Trained staff covering the home 24/7 The manager Jacqui is available and works closely with her Deputy Kat.
  • (these prices are only a guideline, please contact Ashley Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are always welcome at any time - please try to avoid mealtimes to allow protected meals.


  • Parking

  • Ashley Court has private parking to the side of the home.


Ashley Court Reviews (95)

Total of 95, showing 61-80
9.6

Ashley Court has a Review Score of 9.6 (9.606) out of 10, based on 11 reviews in the last 2 years. Over all time Ashley Court has 95 reviews.

Overall Experience

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Review from K K (Daughter of Resident) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful care and service given at all times. I was told that the food was extremely good and very varied! Staff are always friendly and approachable, nothing is too much trouble and they made a point of learning mum's little ways. The café was very smart with different displays and had interesting
things to see. At the end, everyone was kind, personified and made a sad time bearable. Many thanks to you all.

Reply from Jacqui Marks, Manager at Ashley Court

Many thanks for your lovely review, it was a pleasure to look after such a lovely lady.


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Review from Trudi J (Daughter of Resident) published on 25 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy Mum is being looked after so well. The residents are so happy and the care workers are wonderful and very helpful. Mum's needs are being met and understood and it is so nice to see her so well settled. There are lots of things for her to do with entertainment and activities. She's had her
nails done and she is eating really well as the meals look great. It's such a relief to see her so settled and relaxed.

Reply from Jacqui Marks, Manager at Ashley Court

The team at Ashley Court thanks the family for a lovely review.


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Review from Bruce M (Nephew of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashley Court is an excellent facility, very friendly staff, helpful in every way. Good food and good living conditions.

Reply from Jacqui Marks, manager at Ashley Court

The team at Ashley Court thanks the family for a lovely review.


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Review from P M (Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for a year now. When I came here my confidence was low. Now it is much better with the help from the staff and management.


The care I am having is excellent. I do the garden for them and they appreciate what I have done in the garden as well.


Reply from Jacqui Marks, manager at Ashley Court

You have made our garden look beautiful with your hard work and dedication. Thank you for your lovely review


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Review from Brian M (Husband of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bright, caring, friendly and accommodating staff. Clean, bright, uncluttered environment. Residents appear to be well cared for and happy. Lots of activities to keep residents entertained.

Reply from Jacqui Marks, manager at Ashley Court

The team at Ashley Court thanks the family for a lovely review.


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Review from J David T (Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well received. Staff helpful. Ambiance good. Could do with more outings.

Reply from Tracy D'arvigny, Regional Manager at Ashley Court

Thank you for your review, I would like to say outdoor activity is under review and planning very soon with assistance from all staff at Ashley Court.


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Review from Lynn B (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff of all grades are very nice to us when we visit, we are always offered a drink and made to feel welcome. Everyone will talk to us and they are all very courteous and tell us how our father has been. If we have any questions we can ask anyone and will always get an honest answer.
I have found every member of staff is really good with my father whether it is caring for him or talking him.
The home itself is ver nice, the lounges, the rooms and the corridors are always clean.I find it a pleasant experience when I come to visit my father.

Reply from Jacqui Marks, Manager at Ashley Court

The team at Ashley Court thanks the family for a lovely review.


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Review from A B (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having lived all my life with my father, the thought of putting him into a residential care home made me feel extremely anxious and extremely upset. However, since dad has been at Ashley Court, I have found that I feel content knowing that the staff and the manager are taking good care of him. My father
has a very good rapport with the staff and is constantly saying how nice they are. Everyone treats him with respect and makes him feel special. I know that the manager will seek medical advice if required and always keeps me updated which makes me feel reassured. I always enjoy visiting Ashley Court and I would not hesitate to recommend the home to anyone else in a similar position.

Reply from Jacqui Marks, Manager at Ashley Court

The team at Ashley Court thanks the family for a lovely review.


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Review from Julie P (Relative of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I as a family member are more than happy that the care given to my aunt always friendly staff.
She is well looked after with food and cleanliness, although sometimes gets dressed in the wrong clothes belonging to someone else. The staff make me very welcome and are always offering tea or coffee and
I would most certainly recommend to others.

Reply from Jacqui Marks, Manager at Ashley Court

The team at Ashley Court thanks the family for a lovely review.


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Review from G S (Son of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Huge confidence in the ability of staff to offer compassionate care of extremely high quality under very difficult circumstances. My appreciation cannot be overstated. The peace of mind is huge under very difficult circumstances.

Reply from Jacqui Marks, Manager at Ashley Court

The team at Ashley Court thanks the family for a lovely review.


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Review from C R (Daughter of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum decided to go into care, she has good days and bad days, still, on the good days it's so nice to see her laughing, singing, dancing, bingo, game playing with all her new friends. The staff are great and the manager is very nice, helpful and understanding as are the staff. Mum is now safe and looked
after 24/7. Thanks to all at Ashley Court.

Reply from Jacqui Marks, Manager at Ashley Court

The team at Ashley Court thanks the family for a lovely review.


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Review from Adrian S (Son of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am absolutely happy with my experience of the staff and surroundings at Ashley Court. The staff are kind and professional at all times and have been of great help and support in a difficult time.

Reply from Jacqui Marks, Manager at Ashley Court

The team at Ashley Court thanks the family for a lovely review.


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Review from Suzanne R (Daughter of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The transition into residential care can be emotional and complex. The staff at Ashley Court welcomed my father and have supported us in some complex issues. My father has settled well and is being well cared for - which is reassuring for me knowing he is safe and content. All the staff are friendly
and their caring attitude comes across. The environment although basic is clean and comfortable.

Reply from Jacqui Marks, Manager at Ashley Court

The team at Ashley Court thanks the family for a lovely review.


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Review from Jenny A (Friend of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my friend was well enough go out we used to take him to the bank every month and then go out for a coffee.
His wife is also handicapped and does not write or read very well so I also support her in her home she easily panics so whenever there is any kind of situation the staff at the home ring
me and I personally go round to her and explain what is happening. The also ring me and I take him to his medical appointments or meet him at A.E when necessary.
All the staff at Ashley Court are very friendly and polite.
They put on a number of activities for both residents and families to enjoy.

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Review from Marian Q (Sister of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been here 8 months after her previous home was closed by CQC. We are amazed at the contrast in well-managed home. My brother was a gardener in a museum in Cardiff for 30+ years and here he has taken over the garden. It gives him much pleasure managing it and has improved it. He was given
a fork and trowel as a reward for his work which delighted him. My brother has mild Asperger's Syndrome and does not mix well, but he has settled in well and chats with the staff. I am very happy to see him so well in this home. I cannot speak too highly of the staff.

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Review from Patricia B (Daughter of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Ashley Court for almost 2 1/2 years. In that time, although her dementia has slightly deteriorated, her attitude has improved considerably. This is totally due to the care and attention she receives on a daily basis. She herself says she is contented, there is plenty going on and
the staff are lovely. I couldn't agree more. The stimulus provided by the entertainment member of staff is excellent. After visiting my mother regularly I always leave knowing that she is in the very best of care.

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Review from L A (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

A short term stay whilst care package in place for home discharge.
First impression: greeted by friendly and helpful staff. They made mum feel at home and brought out her fun character which she enjoyed. She had been struggling with appetite in hospital but really enjoyed the food - which I'm sure
she will miss!
Everyone was really good to her during her stay. Didn't get to use the lounge or dining room as she was on oxygen in her room and wasn't there long enough to obtain a portable tank. The room was large with all she needed but could do with a bit of TLC - furniture bit shabby. Although - it's the care that's important and we were very happy with this.

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Review from Marilyn S (Niece of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident of Ashley Court from August 2016 until her death in February 2017. She told me she liked the home and was very happy with the entertainment and the food had a lovely flavour.
As I live in Canada, I mostly talked to her by phone. Other than the pain she was in, she was happy.
When she was in her last days, the manager at the home took all my phone calls and kept me informed on her condition.

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Review from Dawn M (Friend of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am writing this review with regard to my friend who resided at Ashley Court from August 2016 until February 2017 when she sadly passed away. The staff couldn't have made her feel more at home when she moved there from Finedon. I know my friend was very worried but they made her feel at ease and very
welcome. The staff were very kind and helpful to her and as her friend, I am very grateful to them for their care and support.

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Review from A K (Nephew of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my aunt received while she was a resident until up to and including her death was very good and caring. All members of staff from the management down were superb and always polite and very helpful.

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Current Review Score: 9.6 (9.606)

Overview of Review Score

The Review Score of 9.6 (9.606) out of 10 for Ashley Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.606 for Ashley Court is calculated as follows: ( (89 Excellents x 5) + (34 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 132 Ratings = 4.606

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Court is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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