Ashfield House has a Review Score of 9.7 (9.698) out of 10, based on 28 reviews in the last 2 years. Over all time Ashfield House has 48 reviews.
Review from Stephanie S (Friend of Resident) published on 14 March 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Elizabeth Plummer, Home Manager at Ashfield House
Thank you for taking the time to leave us this lovely review, we really appreciate it.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T B (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Elizabeth Plummer, Home Manager at Ashfield House
Thank you for such a lovely review about the care of your dad, we are so pleased to read that he is happy here with us at Ashfield house.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R T (Son of Resident) published on 6 March 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Elizabeth Plummer, Home Manager at Ashfield House
Thank you so much for your kind words and wonderful review. Our team works hard to ensure all our residents feel safe, comfortable, and well cared for, and it's heartening to know that we've made a positive impact on your mother's experience with us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S K (Granddaughter of Resident) published on 29 January 2025
Submitted via Website •
Report
Overall Experience
3.0 out of 5
Reply from Elizabeth Plummer, Home Manager at Ashfield House
Thank you for your feedback. We're sorry to hear about your experience and are addressing the issue. If you'd like to discuss it further, please feel free to contact us. We appreciate your input and aim to improve moving forward.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D H (Friend of Resident) published on 28 January 2025
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Reply from Elizabeth Plummer, Home Manager at Ashfield House
Thank you for your feedback. We're sorry to hear about your experience and are addressing the issue. If you'd like to discuss it further, please feel free to contact us. We appreciate your input and aim to improve moving forward.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Daniel M (Grandson of Resident) published on 15 January 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Elizabeth Plummer, Home Manager at Ashfield House
Thank you for leaving us this lovely review about the care of your nan. The team will be thrilled to read it.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anthony H (Son of Resident) published on 19 December 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Elizabeth Plummer, Home Manager at Ashfield House
Thank you for leaving us this kind review about the care of your Mother. We really appreciate it, the team will be delighted to read it.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Louise M (Granddaughter of Resident) published on 13 November 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Elizabeth Plummer, Home Manager at Ashfield House
Thank you for taking the time to leave us a review, the team really appreciate it.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D G (Resident) assisted by family/friend published on 24 October 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Elizabeth Plummer, Home Manager at Ashfield House
Thank you so much for taking the time to leave us these kind comments.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A M (Daughter of Resident) published on 16 September 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Elizabeth Plummer, Home Manager at Ashfield House
Thank you for leaving us these kind words about the care of your Dad, we appreciate it.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Paul T (Son of Resident) published on 17 June 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Elizabeth Plummer, Home Manager at Ashfield House
This is such a lovely review to read, thank you so much. It is a delight to hear that your mum feels happy and relaxed here with us at Ashfield House. Your kind words will be passed onto the rest of the wonderful team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda T (Daughter-in-law of Resident) published on 17 June 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Elizabeth Plummer, Home Manager at Ashfield House
Thank you for taking the time to leave us this lovely review about the care of your mother-in-law. Our team will be touched to read it.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K G (Granddaughter of Resident) published on 24 April 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Elizabeth Plummer, Home Manager at Ashfield House
Thank you for leaving us this lovely review about the care of your nan. I will make sure to pass your kind words on to the rest of the team who will be delighted to read this.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L Y (Daughter of Resident) published on 19 April 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Elizabeth Plummer, Home Manager at Ashfield House
Thank you so much for leaving us a review about the care of your mum. Our team strive to achieve the best quality of care for our residents and they will be delighted to read this, thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S Y (Son of Resident) published on 19 April 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Elizabeth Plummer, Home Manager at Ashfield House
Thank you so much for leaving us a review about the care of your mum. Our team will be delighted to read this, thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D B (Resident) published on 19 April 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Elizabeth Plummer, Home Manager at Ashfield House
Thank you for taking the time to write us this lovely review!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R W (Resident) published on 19 April 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Elizabeth Plummer, Home Manager at Ashfield House
Thank you so much for taking the time to leave us a review; we really appreciate it.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sally M (Resident) published on 19 April 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Elizabeth Plummer, Home Manager at Ashfield House
Thank you so much for taking the time to leave us a review; we really appreciate it.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A Y (Son of Resident) published on 15 February 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Elizabeth Plummer, Home Manager at Ashfield House
This is such a lovely review to read, thank you. Our excellent team strive to achieve the best quality of care for all of our residents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Marilyn F (Sister of Resident) published on 15 January 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Elizabeth Plummer, Home Manager at Ashfield House
This is such a lovely review to read, thank you. It really means a lot to the whole team to hear this about your sister-in-law's care. Your lovely comments will be passed on.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.698) out of 10 for Ashfield House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.698 for Ashfield House is calculated as follows: ( (258 Excellents x 5) + (52 Goods x 4) + (16 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 331 Ratings = 4.698
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ashfield House is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Oct 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Service Manager
Joined: 2010
I am the current manager for Ashfield House. I have been working for Shaw healthcare for almost ten years. Within those ten years I have spent the majority of my time at another of Shaw’s homes.
Ashfield House is a fantastic home. Since my time here, it is evident that all of the staff, no matter what their job role – have a positive and person-centred approach to all of our service users! All of the staff, including myself, thrive to keep that smile on our service users faces and for them to enjoy the time they spend here. Ashfield House has a warm and friendly vibe and I am proud to be their current manager. We like to encourage our service users (if they can), to remain as independent as possible and treat Ashfield as their home.
The staff take pride in getting to know our service users and their life histories, to enable them to build up that close, trustworthy relationship. Getting to know and supporting our service users is very important to us however, our aim is to support the relatives too! We are very keen to build up a positive repour with our relatives and friends! We are always here to answer any questions or queries you may have and offer reassurance where needed!
Job Title: Deputy Manager
Joined: 2008
I am one of the Team Leaders here at Ashfield House.
I have been working at Ashfield House for a total of 13 years. My role as a Team Leader is to uphold the Shaw Healthcare’s values, which are wellness, happiness and kindness. I enjoy the responsibility of my role and take pride in ensuring the person-centred care needs are met for each resident.
My motivation to achieve is, to see happy and well cared for service users, dedicated and enthusiastic staff. Ashfield House has a very warm and friendly environment. We strive to encourage the independence of our service users and make them feel at home. In my free time, I enjoy spending quality time with my family.
Job Title: Support Worker
Joined: 2016
I have been working at Ashfield House for 5 years. I started as a Support Worker and have made my way up to become a Senior Support Worker.
I enjoy working at Ashfield House because there is such a great team here. I enjoy the challenge and love to see a smile on the resident's faces.
Job Title: Team Leader
I have worked at Ashfield House for nearly 2 years. My job role is Senior and Team Leader.
I thoroughly enjoy coming to work.
The staff are friendly and I enjoy looking after the residents and making them smile.
In my spare time enjoy seeing my friends
Job Title: Domestic/Laundry Assistant
My name is Fiona and I have worked at Ashfield House for almost 7 years. I have 2 main roles and they are as a Laundry Assistant and as a Domestic Assistant. I am happy to help out anywhere in the home if needed. At present, I am helping the Support Workers prepare and serve breakfast to all of our residents, either in the dining room or the resident’s room. I enjoy working in the laundry and do my best to make sure all the resident’s clothes are washed and ironed to a high standard. I take pride in ensuring the clothes and linen are being folded correctly and that the linen cupboards are clean and tidy. My other role is as a domestic, again, it’s a job I get great satisfaction from. I enjoy being part of a team whose only wish is to have a spotlessly clean and tidy home for everyone who lives or works here to enjoy. It’s not all hard work though. It’s also my chance to get to know the residents and to have a chat and a laugh with them whilst cleaning their rooms. The residents are always appreciative of anything we do for them and they always thank us. I enjoy working here because of the good friends I have made and how we can all pull together when needed and work as a team.
Job Title: Support Worker
I have worked at Victoria House for nearly 11 years, it was my first ever job all those years ago.
I enjoy getting to know the residents' life histories in depth, this also helps me adapt the care I give to be person centred.
Ashfield House is a positive friendly place to work and I’ve always felt supported by my colleagues and Management.
In my spare time, I am a Mum to 3 young children, my eldest children have visited Ashfield House since they were 2 weeks old up until Covid.
The residents love when they see them and would always be smiling.
Job Title: Support Worker
Joined: 2017
I have worked at Ashfield House for 7 years. Within those 7 years I have worked my way up to Senior and have progressed to covering nights as Team leader
I love coming to work to see and care for the residents, I enjoy listening to them reminisce on their past and help them to remember things. Hearing their stories helps me get to know the residents better and be able to adapt my caring role to suit their needs. We have lots of activities for the residents and when we have entertainers on we all enjoy getting those that are able, up singing and dancing.
Ashfield is a very caring home, the team are very honest and trustworthy with the residents being our number one priority, just like one big happy family.
Job Title: Support Worker
Joined: 2022
I have worked at Ashfield House for 18 months, this was my first caring role, at first it was a little daunting as you don’t really know what to expect but I have really enjoyed my learning process.
Getting to know the residents and what their needs are helps when doing my caring role. I love seeing the residents happy and smiling which makes my day worthwhile.
I would like to in time progress to a higher level of care within Ashfield as it is a very happy home to work in and the staff team are brilliant.
Job Title: Activity Worker
Joined: 2013
I began working for Ashfield House in 2013 as an Activity worker. We have entertainers come into the home on a weekly basis as well as chair keep fit sessions. The residents really enjoy listening to the singing and it is wonderful to see them singing along and those that are able get up dancing with other residents and staff.
We have a reading section and a place to do jigsaws which the residents all enjoy doing. I love my job and it is a pleasure to come to work, seeing the residents happy, it is their home and we try to maintain as much independence as is possible for each individual.
The staff are very caring and we all work very much as a Team to maintain the wellness and happiness of our residents.
Job Title: Support Worker
Joined: 2004
I started work at Ashfield House in 2004, as a Support Worker and also cover Senior Support roles.
I really enjoy my job and have seen a lot of changes of how people deal with Dementia and the understanding of this condition. I help mentor other members of staff joining our team, sometimes this is an eye opener as they do not realise the amount of hard work that is involved within the Support role.
The team at Ashfield are very knowledgeable and have the upmost respect and time for all our residents. We all ensure that residents are cared for keeping their own dignity and as much as possible their independence.
