The Avenue

2 The Avenue, Spinney Hill, Northampton NN3 6BA
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5 Reviews
  • The Avenue, Northampton
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Care Provided by The Avenue

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 32 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Ajoby George (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (32)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
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The Avenue Reviews (5)

Over all time The Avenue has 5 reviews.

Overall Experience

  • 4
  • 1
  • 0
  • 0
  • 0

Date Published

5
0
0
0
5

Review from James A (Son of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Avenue looked after my mother for six years very well. She was not an easy resident but the staff cared for her with warmth, dignity and love. She moved several times in the nine months before coming to The Avenue and the other homes could not cope. The family was so relieved when we saw how The
Avenue cared for her.
She regained the weight she had lost and recovered her spirit. We are very grateful to all at The Avenue.

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Review from Robert M (Husband of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Avenue looked after my wife for just under 8 years. The staff were excellent and helpful.
Things to do in the day time. They looked after my wife at the end and they would keep us going to get through the bad times.
The care is still going on as they are still helping me through the bad times
and thank the staff still for all their help.

Reply from Kelly Brown, Director of Nursing at The Avenue

On behalf of St Matthews I would like to further extend our condolences on the sad passing of your wife. It is always good to hear positive feedback form those that use our services and we will share this with the staff team.


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Review from Sarah F (Granddaughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has been here over a year now and myself and family couldn't be happier with the care she receives. My Nan has improved 100% since being here and I can't thank them enough for the help and support they have shown to not only my Nan but to me and my family too.

Reply from kelly brown, Director of NUrsing and Clinical Services at The Avenue

Thank you for such kind words. It always good to hear that our staff teams are doing a great job and we value such positive feedback regarding the care your nan has received.


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Review from philip A (Son of Resident) published on 29 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at The Avenue for the past 7 years and has received excellent care during her time there. The staff at The Avenue have always been very friendly and supportive. Mum had continued receiving wonderful care until her recent passing.
At this time the staff showed exceptional
care and compassion to my mother and also to us.
We would like to take this opportunity to say a very big thank you to the manager and all her team who have been involved in my mothers care.

Reply from Kelly Brown, Direcor of Nursing and Clinical Services at The Avenue

Thank you so much for leaving such a positive review. It is always a pleasure to hear that those individuals and their families that have accessed our services have received the best possible care. We will share your positive comments with the team at the Avenue. We would, however, like to pass on our condolences to the family for your recent loss.


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Review from Frances G (Daughter of Resident) published on 29 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to The Avenue nearly five years ago. She is bipolar and had been suffering repeated periods of very severe depression. The staff at The Avenue have had to deal with difficult behaviour over the years and also, as she got older, many physical problems. The staff at The Avenue
have succeeded in settling mum's mental health so that she is now stable and there has been no return of the severe depression. The staff at The Avenue do a very difficult job with care and endless patience and I cannot thank them enough for taking care of mum so well.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about The Avenue

What types of Care is The Avenue registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Avenue provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does The Avenue have?

There are 32 Single Rooms.

What are the Facilities & Services at The Avenue?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Avenue to the centre of Northampton?

1.9 mile(s) as the crow flies, distance by road may be significantly further.