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Included in the Fee:
• Care as set out in your Care Plan (excluding nursing care funded by Funded Nursing Care)
• Furnished accommodation in a room for your exclusive use
• A choice of meals, plus snacks and non-alcoholic drinks
• Full use of communal areas in the Home
• Certain activities and/or events and the use of recreational facilities (you may be asked to make a financial contribution to the cost of some excursions; however we will notify you of any required charge in advance of any such excursion)
• Laundry service excluding dry cleaning
• Liaison with your GP, social worker, district nurse, dentist, chiropodist and other professionals. You may be asked to meet any charge that any of these professionals makes in the event that these services are not available via the NHS
• Central heating (in season), hot water and lighting
• Supply of bed linen and towels
• Maintenance of the grounds of the Home
• Maintenance and repair (as necessary) of the Home, its furnishings and furniture
• Insurance of the home and its contents (see clause 16 for further details)
• Intercommunication system and all necessary fire alarms, extinguishers and emergency lighting
• Internet access in line with our fair usage policy.
Excluded in the fee:
• All personal items such as clothing, newspapers/magazines, toiletries and hairdressing
• Specialist medical equipment not generally available in the Home and not provided by the NHS
• Chiropody, physiotherapy, dental care, hearing aids, eye care (where not provided by the NHS)
• Hairdressing
• Internet use in excess of our fair usage policy
• Dry cleaning
• Private car hire or taxi service, or transport to outside services except in cases of medical emergency
• Registration process in the event of death
• Any other items of a personal nature not included in the weekly Fee
• TV License if under 75 years
Free parking available on site.
Acacia Lodge Care Home has a Review Score of 8.0 (8.025) out of 10, based on 1 reviews in the last 2 years. Over all time Acacia Lodge Care Home has 44 reviews.
Review from Maria R (Daughter of Resident) published on 23 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Monica Patel, Director at Acacia Lodge Care Home
Thank you Maria for taking the time to leave such wonderful feedback. We are delighted to hear you are happy with the level of care we are providing. We are all committed and will continue to strive to provide excellent care. Thank you again for your kind words. It means so much to the team!
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Review from Nicholas H (Cousin of Resident) published on 15 February 2022
Submitted via Postal Card •
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5.0 out of 5
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Review from Debbie P (Daughter of Resident) published on 3 December 2021
Submitted via Postal Card •
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5.0 out of 5
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Review from Cindy B (Sister of Resident) published on 10 August 2021
Submitted via Postal Card •
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5.0 out of 5
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Review from Frances M (Daughter of Resident) published on 21 July 2021
Submitted via Postal Card •
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5.0 out of 5
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Review from Amanda M (Granddaughter of Resident) published on 21 July 2021
Submitted via Postal Card •
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5.0 out of 5
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Review from Anne G (Wife of Resident) published on 19 July 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at Acacia Lodge Care Home
Thank you for your kind words about the new management and the staff and also for raising your issue with us regarding previous management. It is our utmost importance to have the right management in our homes and we are pleased to hear that you have found the new manager is already making a positive impact and has started to improve the standard of care in the home.
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Review from Caroline N (Sister of Resident) published on 12 May 2021
Submitted via Postal Card •
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4.0 out of 5
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Review from Ray R (Brother of Resident) published on 11 May 2021
Submitted via Postal Card •
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5.0 out of 5
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Review from Sandra P (Sister of Resident) published on 10 May 2021
Submitted via Postal Card •
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5.0 out of 5
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Review from Sioban T (Daughter of Resident) published on 13 January 2021
Submitted via Postal Card •
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5.0 out of 5
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Review from Patricia C (Daughter of Resident) published on 13 January 2021
Submitted via Postal Card •
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4.0 out of 5
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Review from John F (Son of Resident) published on 13 January 2021
Submitted via Postal Card •
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4.0 out of 5
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Review from D H (Son of Resident) published on 13 January 2021
Submitted via Postal Card •
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5.0 out of 5
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Review from S H (Daughter-in-law of Resident) published on 13 January 2021
Submitted via Postal Card •
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5.0 out of 5
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Review from Dawn F (Daughter of Resident) published on 13 January 2021
Submitted via Postal Card •
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4.0 out of 5
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Review from L H (Daughter of Resident) published on 9 November 2020
Submitted via Postal Card •
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5.0 out of 5
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Review from K M (Daughter of Resident) published on 4 September 2020
Submitted via Postal Card •
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4.0 out of 5
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Review from B L (Wife of Resident) published on 19 August 2020
Submitted via Postal Card •
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5.0 out of 5
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Review from Tony J (Son of Resident) published on 3 August 2020
Submitted via Postal Card •
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5.0 out of 5
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The Review Score of 8.0 (8.025) out of 10 for Acacia Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.900 for Acacia Lodge Care Home is calculated as follows: ( (9 Excellents x 5) + (1 Goods x 4) ) ÷ 10 Ratings = 4.9
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.125 Points relating to the number of positive Reviews for Acacia Lodge Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 1 Positive Reviews ÷ 8 = 0.125
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Jun 2024
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