Review from Sally S (Daughter of Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience

Always found staff to be helpful and friendly. Mum is quite happy at the home. During the pandemic, we have been well informed of how Mum is and also what is going on in the home. Also, we have had some lovely photos and notes from her which is a great comfort to see that she is quite happy.

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Review from D G (Daughter of Resident) published on 22 July 2020
Submitted via Postal Card • Report

Overall Experience

Acacia Lodge is a very friendly and welcoming care home. I am really pleased my mum is so well cared for and cannot recommend it enough. The staff are always cheerful and very attentive to Mum's needs.

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Review from C M (Wife of Resident) published on 22 July 2020
Submitted via Postal Card • Report

Overall Experience

Due to the nature of my husband's illness he and his family had experienced a very turbulent and stressful time prior to his arrival at Acacia Lodge so we will always be grateful fo the high standard of care and attention he received. This quickly led to a much calmer and contented outlook from him.

Everyone made us feel welcome and kept us well informed. Sadly, he was not with you for very long but on our final visit my daughter remarked how comforting it had neem that we knew he was happy, content and well cared for especially during lockdown due to COVID.

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Review from T J (Wife of Resident) published on 10 July 2020
Submitted via Postal Card • Report

Overall Experience

I think that the home is doing their very best for the residents. My husband is very happy and contented at the home.
The staff are very attentive to my husband/dad. They ensure that I am kept informed about how he is doing.

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Review from Dennis E (Brother of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience

Staff at Acacia Lodge are extremely polite, caring and helpful and nothing is too much trouble. Leading up to my sister's death on 23rd May 2020, she was given the highest care and attention available and she loved all the staff who cared with her until the end.
Staff, even after her passing away,

were very supportive to the family.

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Review from P J (Daughter of Resident) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience

My father was bedbound and didn't communicate. He never seemed sad when I visited him. Staff were good if I saw a problem and ask them to do anything they would do it as soon as they could. Sadly he passed away at the end of May and I thank all the staff for what they did for him.

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Review from Theresa P (Daughter of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience

Acacia Lodge is well run, organised and calm. The staff are caring and respectful of Dad's views and needs.
He is well cared for. The room is large and bright although is a little dated. I have seen some staff changes and agency workers, although they seem well supported.
Above all else, Dad's decisions

are followed with the utmost respect.

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Review from K M (Daughter of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience

It's early days but so far, the transition appears to be a smooth one. The team has a good feeling about them. Very relaxed and Acacia Lodge is a more comfortable home. We, the family are very happy and relieved that we've found Acacia Lodge.

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Review from Robert R (Son of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience

My father is well cared for and seems very happy.

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Review from W B (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience

My mum had to move to Acacia Lodge from another care home and it's the best thing we could have done. We were concerned about how she would react but the staff have made her feel welcome and cared for and she has settled really well. She has a lovely room and it's always clean and the whole home is

well organised.

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Review from Catriona G (Daughter of Resident) published on 17 May 2018
Submitted via Website • Report

Overall Experience

My Mum lived at Acacia Lodge for just under two years, until her death in May 2018. Throughout her time there, she was treated with kindness, dignity and respect, often referring to members of staff as her friends, because they always went the extra mile. The room she had was lovely - spacious and

welcoming - as well as clean and well cared for. Knowing that her final moments were spent with people who really cared about her, and who have been supportive to us following her death, means so much.

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Review from Jim L (Brother-in-law of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience

An improvement overall since the takeover with the new owners. A big bonus was the sight of my brother-in-law sitting in a wheelchair in the community room with other residents (a year+ at Acacia Lodge) for the first time, with promises of lifts out of bed and into the wheelchair and promises of being

taken downstairs to see his uncle. I feel confident the scores will improve higher.

Reply from Clare Sheehan, Care Advisor at Acacia Lodge Care Home

Thank you for your kind comment, we aim to continuously improve the service we offer. We are currently working with the activities coordinator to improve the range of activities offered in the Home.

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Review from Sally F (Niece of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience

I am very pleased with how my aunt is treated, all the staff treat her with respect, they keep her and her room very clean and tidy and are always available if there is anything we wish to discuss.

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Review from D G (Daughter of Resident) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience

Overall we have found the home a very comfortable place and cannot fault the carers. If I was to say anything negative, it's that the management could make themselves a bit more available and that when things like thickener amount and feeding problems are changed, it is made clear to all carers, old

and new. As a family, we have had to explain on a few occasions that we truly wish there were more carers so that the residents could be checked on a more regular basis.

Reply from Clare Sheehan, Care Advisor at Acacia Lodge Care Home

Thank you so much for taking the time to review our home and for the kind comments regarding our staff. We value all feedback as this helps us improve all our services. As the new Manager for Acacia Lodge, I pride myself on being available to Relatives, Residents and staff alike and have an open door policy where anyone can come and talk to me. Our Deputy Manager, who is a very experienced Nurse, is also available to discuss any relatives concerns. To ensure that all staff are aware of our Resident’s individual needs, I have introduced a more consistent communication process that includes a concise structured clinical handover (twice daily) that all staff participate in, daily meetings with all heads of department, daily clinical reviews and weekly clinical meetings. A schedule of monthly relatives meetings is being put in place, where the Deputy Manager and myself will be available to discuss queries or concerns either in a group setting or privately if required. We constantly strive to deliver the kindest of care and will continue to do this in every way we can.

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Review from Tracey P (Daughter of Resident) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience

My experience of Acacia Lodge is extremely wonderful. They can't do enough for my dad and also my mum when she visits. The nurses and carers are wonderful. Please don't change anything, except make sure the staff are kept as happy as the residents.

Reply from Clare Sheehan, Care Advisor at Acacia Lodge Care Home

Thank you for the very considerate comments you have made about how wonderful your experience is when both you and your Mother are visiting your Father. The staff really do appreciate such positive feedback and you can be assured they are really important to us as we strive to deliver the kindest of care. It is our aim to have a happy Home for both our Residents as well as for our staff.

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Review from Ashleigh M (Great-granddaughter of Resident) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience

Carers take excellent care of my nan. She absolutely loves them all and has been so happy since she settled in. Carers are always respecting her dignity and promoting individuality. Also they build appropriate relationships with her.

They are sometimes understaffed which affects some quality.

Reply from Clare Sheehan, Care Advisor at Acacia Lodge Care Home

Thank you for the very thoughtful comments about the excellent care your Nan is receiving and we are pleased to note she has settled in. Respecting her dignity and individuality is an important part of the kind care we strive to achieve all times. However we are sorry to note you feel the Home is understaffed at times – we do very occasionally experience a disruption of staffing levels due to sickness but these are not common – if anyone ever feels concerned about staffing levels we encourage them to raise this with the Manager immediately and their concern will be listened to.

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Review from Margaret B (Daughter of Resident) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Acacia Lodge for 3 years. My father-in-law was also a resident for last 6 months until his recent death. In both cases, I have found the care very good, although more staff on duty would provide greater care for all residents.

Reply from Clare Sheehan, Care Advisor at Acacia Lodge Care Home

Thank you for the kind comment relating to both your mother and more recently your father-in-law. We strive to offer the kindest possible care to all our Residents and keep staffing levels under constant review to ensure sufficient numbers are available for the needs of our clients. We actively encourage feedback with any particular concerns to us either directly to the management or through our regular relative meetings. We are grateful that you find the care at Acacia Lodge very good, our commitment is that you will always find this to be the case.

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Review from Susan L (Husband of Resident) published on 2 February 2018
Submitted via Postal Card • Report

Overall Experience

Staff are excellent, very helpful and caring. The bedroom is clean and tidy, nothing is too much trouble for the girls.

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Review from E M (Wife of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience

My experience has been very good. The carers and nurses are always ready to help.

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Review from Danielle M (Granddaughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience

Excellent care provided by the carers and nurses. They listen to the residents and treat them with respect.

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Acacia Lodge Care Home

Care Provided by Acacia Lodge Care Home

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Funding & Fees Guide for Acacia Lodge Care Home

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