Bilton Court

Queensway, Wellingborough NN8 3FR
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9.6 69 Reviews
  • Bilton Court, Wellingborough
Bilton Court in Wellingborough is a care home providing quality care and facilities within a comfortable and relaxing environment and welcomes new residents for care. Set in a quiet residential area, located in its own beautiful grounds, Bilton Court care home is close to local services and amenities, such as local shops, a doctor’s surgery and chemist.

The home is proud to have achieved Veteran Friendly Framework (VFF) accreditation to provide personally tailored support for veterans.

Bilton Court provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. It works with customers and loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Bilton Court has two larger bedrooms where care can be comfortably provided for couples.

Anchor is a provider of dementia care and provides on-going training to care staff to ensure their approach always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

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Care Provided by Bilton Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Zoe Smith (Manager)
  • Admission Criteria
    • Please contact Bilton Court directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (39)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1990
    • Last Refurbishment: 1998
    • Number of floors: 2

Funding & Fees Guide for Bilton Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350

  • Colleagues at Bilton Court will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Bilton Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at Bilton Court.


  • Parking

  • On site parking, including disabled spaces.


Bilton Court Reviews (69)

Total of 69, showing 1-20
9.6

Bilton Court has a Review Score of 9.6 (9.605) out of 10, based on 27 reviews in the last 2 years. Over all time Bilton Court has 69 reviews.

Overall Experience

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  • 16
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Date Published

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Review from Alex C (Daughter of Resident) published on 11 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Bilton Court for over a year. He initially went there for respite as he was unwell and needed care. He recovered his health and decided to stay. He loves being cared for even more than he loved his independence and it leaves him with more energy for social activities. He still uses
a taxi to go out and meet friends and goes to his day care once a week as he loves to see his friends there too. He often expresses how safe he feels and that he has everything he could possibly want; good food, comfort and a beautiful view from his window. The carers even arranged an outing just for dad to one of his favourite places. He feels safe and valued. It is lovely to hear from him how happy he is. He is 95 years old and is receiving the best care he could have from a wonderful team. We are always made welcome when we visit. I would recommend this care home to anyone, so much so that at least one of dad's friends will join him here soon.

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Review from Jane C (Daughter of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cheese and Wine Evening. A lovely friendly atmosphere. It was very heartwarming to see my mum and other residents enjoying themselves. A great opportunity to get to chat to other residents and their families. Thank you to the staff.

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Review from Roger W (Son of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum loves her stay at Bilton Court. She feels safe, the food is very good, and she says all I have to do is pull this string and someone comes. She is not very sociable, but there is no pressure for her to mix with other residents, which she appreciates. There is always a warm welcome for us and we
are thankful she settled from day one.

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Review from Carol W (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom loves it here, she was worried about going into a care home but after two days of settling in, she loves it. The staff can't do enough for her, she loves them. We were so lucky we found this place.

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Review from P O (Son of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are polite and always very helpful when I go and see my mother. If I have any questions they are there to answer them and it's nice to go up to Bilton Court to see my mother and see lovely people with a smile on their faces.

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Review from Christine F (Wife of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to my husband's advanced dementia and issues with my health, I made the difficult decision to seek a care home placement for him, initially three weeks for the price of two introductory offer, then continuing into a full-time arrangement.
From the outset, the staff were wonderfully understanding
in relation to our challenging circumstances, from the initial assessment at home (which our daughter dealt with) to the admissions, during early December, to the present time.
My husband's room is bright and well-equipped, there are always helpful carers about, health matters and administration are dealt with in a timely and professional manner, visitors are welcomed.
I am confident that, in the absence of me being able to care for my husband, he is in a safe and caring place where staff strive to meet his needs.

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Review from Ruth R (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Chair in Mother's room very grubby, could do with replacing.

Reply from Zoe Smith, Manager at Bilton Court

Thank you for taking the time to review Bilton Court and we are pleased that you rate our staff as excellent. We will look into changing the chair in your Mother's room. We are always happy to discuss feedback to ensure day to day life for our residents and their loved ones is the best it can be.


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Review from Carlton W (Son of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Bilton Court since March 2024. She is so pleased to be living there. The care is exemplary, the food is amazing, and she has company, warmth, security and safety 24/7. She says frequently to me that she loves living there, and is so glad not to be living independently
anymore. It is her home.
The staff from top to bottom are wonderful. The variety of activities are wide-ranging and suitable for all.
The facilities are clean and comfortable; I often say it's like a Premier Inn for old folk!

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Review from C F (Friend of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend along with his sister-in-law. Security is excellent on entering, everywhere is clean, friendly and bright with all the Christmas decorations. My friend's wife is terminally ill, resulting in him eventually being admitted to Bilton Court. The staff we encountered were caring and respectful
and mindful of a little chat which was calming and reassuring. It is a clean, homely environment. My friend enjoys his food. There were two carers who I feel shone.

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Review from C W (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say a big thank you to everyone involved in looking after Mum during her last year. There were times when you had to go the extra mile but she appreciated that and used to tell us how kind everyone was and how well she was looked after. For that, I will be forever grateful.
My husband
and I send our best wishes to all and our heartfelt thanks.

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Review from K R (Daughter of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my mum was given. All the staff were very friendly and considerate.
My only complaint would be that she wasn't reminded to have a bath in her time there.

Reply from Zoe Smith, Manager at Bilton Court

Thank you for taking the time to review Bilton Court and we are pleased that you rate our overall experience as excellent. It's lovely to see you were happy with your mum's care and I will pass your kind comments on regarding our team. We are happy to support our residents to have a bath if this is their preference. We are always happy to discuss all aspects of our care, to ensure day-to-day life as our residents and their loved ones wish it to be.


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Review from Jackie T (Daughter of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum only moved into Bilton Court Care Home on 2nd December 2024, she is loving living there and all there and all the carers that I have met so far are lovely and really seem to care for Mum. So far, we are all very impressed with the level of care Mum is getting.

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Review from Stephen R (Son of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Could not be happy with the care and support Mum is receiving. All the staff are so kind and supportive.

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Review from M F (Niece of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On visiting Bilton Court you receive a friendly welcome from staff members. Carers and staff members will always engage in conversation, giving relevant updates to any changes or concerns you may have of your loved one. Any change in medical needs is well-reported and recorded and acted upon.
A good
range of activities are offered to residents and all are encouraged to join in and are supported.

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Review from T K (Friend of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a pleasant experience to come to Bilton Court.
Clean, tidy, friendly environment and happy residents and staff.
Cupcakes, excellent!

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Review from Tyler W (Grandson of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience that I have had of Bilton Court looking after my grandmother is a tremendous one, they have taken care of her every need and always made sure she is well looked after and has everything she needs. The staff are always so caring and considerate, I couldn't thank them enough.

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Review from E H (Daughter of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Bilton Court is brilliant! All of the staff have been amazing. My mum struggled to settle in for the first few weeks and the staff have gone above and beyond to make her happy. I can never thank them enough!

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Review from E C (Niece of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care assistants offer us a drink which is very nice. Very caring staff towards my Aunt. Overall, pleased with Auntie's care, although she did say someone took a jug of water away yesterday and had not replaced it all day. I went to find a member of staff to rectify this.

Reply from Zoe Smith, Manager at Bilton Court

Thank you for taking the time to review Bilton Court and we are pleased that you rate our care/support as excellent. We appreciate your kind comments regarding our team which I will pass on. We ensure that sufficient hydration is always available to each of our residents to ensure health and wellbeing.


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Review from M G (Daughter of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is well looked after at the care home and has settled in well. The staff all seem friendly and helpful and will ring me up if they have a query with anything or if mum has a fall, they will always let me know. The security is good and staff let us in and out, although sometimes when staff are
busy, especially weekends and evenings, you can wait to be let in from outside for about 10 minutes sometimes, but understand it keeps patients safe, but would be good to know pin number for exit to avoid interrupting staff. Overall very happy we chose this care home.

Reply from Zoe Smith, Manager at Bilton Court

Thank you for taking the time to review Bilton Court and we are pleased you rate our overall experience as very good. Thank you for your kind comments regarding our team, which I will pass on. The safety and well-being of our residents is always our priority, where colleagues support with access to ensure residents are not put at risk and we are aware of who is in our building for health and safety reasons. At busier times, it can take us a little longer to assist visitors. We welcome feedback to continuously improve care at Bilton Court, so my door is always open to discuss any matters relating to our care.


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Review from C C (Daughter of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and friendly. Various activities are held day-to-day, and meals are well balanced and good variety. A lovely care home overall and I would not hesitate to recommend it to anyone.

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Current Review Score: 9.6 (9.605)

Overview of Review Score

The Review Score of 9.6 (9.605) out of 10 for Bilton Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.605 for Bilton Court is calculated as follows: ( (208 Excellents x 5) + (96 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 319 Ratings = 4.605

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bilton Court is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 02 Apr 2025

We currently have three vacancies for care. Please contact Bilton Court directly for further details.


Awards / Recognitions (12)

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Meet the Team (2)

Zoe

Zoe Smith

Job Title: Manager

Joined: 2024

My Name is Zoe Smith and I am the Home Manager of Bilton Court care home. I began my journey at Bilton Court as Home Manager in February 2024.


I have worked within the care industry since I was 18 years of age, and throughout this time I have gained a wealth of knowledge and worked with and cared for some amazing people. Whilst working in care, I have gained NVQ’s and other diplomas. I have worked in a few different care homes, which has provided me with a depth of experience.


My favourite part of the job is working with my team; knowing that we are making a difference. I work hard to ensure that we are providing a high standard of care and that Bilton Court is a happy place for our staff and our residents. I like to support my team with their own development in their respective roles. I’m never too busy to help lead and guide them.


I enjoy meeting people from different walks of life and hearing all of their amazing stories they have to tell.


Sonia

Sonia Cole

Job Title: Deputy Manager

Joined: 2023

Hello, my name is Sonia, I am the Deputy Manager for Bilton Court. I have been with Anchor for almost 5 years, working in a few care homes as a Deputy Manager.


I have worked in various care and nursing homes for 34 years. I have been supporting the team and residents here at Bilton Court for almost a year
I enjoy getting to know our residents and hearing their vivid memories and life experiences. I love to see our residents happy and promote their independence as much as possible.


Just because you come into our care doesn’t mean your lifestyle should change. We look forward to welcoming new residents and ensuring everyone is living every day as you wish at Bilton Court.


Frequently Asked Questions about Bilton Court

What types of Care is Bilton Court registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bilton Court provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Bilton Court have?

There are 39 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Bilton Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Bilton Court to the centre of Wellingborough?

1.0 mile(s) as the crow flies, distance by road may be significantly further.