Bilton Court

Queensway, Wellingborough NN8 3FR
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9.6 68 Reviews
  • Bilton Court, Wellingborough
Bilton Court in Wellingborough is a care home providing quality care and facilities within a comfortable and relaxing environment and welcomes new residents for care. Set in a quiet residential area, located in its own beautiful grounds, Bilton Court care home is close to local services and amenities, such as local shops, a doctor’s surgery and chemist.

The home is proud to have achieved Veteran Friendly Framework (VFF) accreditation to provide personally tailored support for veterans.

Bilton Court provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. It works with customers and loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Bilton Court has two larger bedrooms where care can be comfortably provided for couples.

Anchor is a provider of dementia care and provides on-going training to care staff to ensure their approach always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

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Care Provided by Bilton Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Zoe Smith (Manager)
  • Admission Criteria
    • Please contact Bilton Court directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (39)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1990
    • Last Refurbishment: 1998
    • Number of floors: 2

Funding & Fees Guide for Bilton Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,150

  • Colleagues at Bilton Court will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Bilton Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at Bilton Court.


  • Parking

  • On site parking, including disabled spaces.


Bilton Court Reviews (68)

Total of 68, showing 41-60
9.6

Bilton Court has a Review Score of 9.6 (9.593) out of 10, based on 26 reviews in the last 2 years. Over all time Bilton Court has 68 reviews.

Overall Experience

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  • 16
  • 2
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Date Published

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Review from Lorraine M (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had dealings with Bilton Court for several years now, and we cannot stress highly enough how satisfied we are with the care provided to our parents and other residents, who are always treated with total respect and dignity; we couldn't ask for more.
The premises are always clean and fresh,
and the food is wonderful, but it is the devotion of all members of staff that is totally beyond reproach. They cannot be faulted on any level; we cannot recommend Bilton Court highly enough, many thanks to all concerned.

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Review from Alison W (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bilton Court is a lovely, caring home, even more so during the current pandemic. We have been kept informed at all times by email, phone calls and photos. The staff work so hard and show so much dedication. We’ve not seen our mum since March, but know she is safe and well cared for.

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Review from S H (Daughter of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, warm, and friendly. All staff I came into contact with were very kind and caring and helpful in every way. My Mum was very well looked after.

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Review from M C (Son of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in this care home for over 18 months and she has been most happy and loves all the staff who have helped so much. Fantastic staff.

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Review from Paul C (Son of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care at Bilton Court is very good. Perhaps just as importantly, the staff take the time to make my mother "at home". The food and surroundings are fine. I can rest assured that my mother is being cared for.

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Review from Rachel B (Niece of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bilton Court is the most welcoming and loving care home. The decor is beautiful and is always smelling lovely and fresh. Bilton Court really go out of their way every day to ensure all residents are healthy and happy. In my opinion, Bilton Court is one of the best care homes in Wellingborough.

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Review from Jo H (Friend of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend never wanted to go into a care home, but he is very pleased that he did. He is well looked after and cared for. The staff are lovely and they do really care about their residents. Within a day of being at Bilton Court, my friend had his hair and nails trimmed and he was made to feel really
welcome. He has just celebrated his birthday and the staff all went in to see him and the chef made him a cake.
Great service, great staff. Keep up the good work.

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Review from Amie K (Granddaughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bilton Court have consistently gone above and beyond in their care for my grandma and grandad since my grandma died they have taken such amazing care of my grandad and kept him going through the toughest time in his life. They’ve made sure he isn’t lonely and been fantastic towards him. He’s not the
easiest sometimes to look after but they’ve been beyond what we hoped, especially the Manager who has just been incredible and I cannot ever thank her enough for the support she’s provided my grandad and my family. She’s incredible.

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Review from David S (Son of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a well kept and well-run home. Staff are very caring but there is an occasional breakdown in communication between teams, otherwise things are excellent. The main problem is gaining access at weekends. The current system inconveniences staff and takes them away from their tasks.

Reply from Carley Young, Manager at Bilton Court

Thank you for taking the time to review Bilton Court and we are pleased that you are extremely likely to recommend our home. We will speak to staff regarding communication. Our priority is ensuring that our residents and staff are safe at all times in respect of access. We would be happy to discuss any concerns at a mutually convenient time.


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Review from S A (Friend of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to visit a friend in December. The home was lovely and clean. The staff are very friendly and appeared very caring to the residents. While there it was lunchtime the food looked good and plenty of it. I work in care myself and I would recommend this home 100%. The bedrooms were like their own sitting
rooms all well looked after. The gardens are well looked after and looked very inviting.

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Review from Le-Anne C (Daughter of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bilton Court turned 30. Wow, the home put on a great party. My mother certainly enjoyed the entertainment. There was party food and an ice cream van turned up. My Mother really enjoyed her ice cream. The atmosphere in the home was buzzing. There were people selling different products from beauty products
to wax melts. Everyone, residents and staff, were extremely happy. A well thought out day.

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Review from S D (Resident) assisted by family/friend published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the food and the room I am in.

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Review from S H (Daughter of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Immediately I walked into Bilton Court I felt a very warm and friendly feeling. Very clean and tidy, very welcoming. Management is very friendly and obliging. Staff very happy and wonderful to residents. A very happy environment all round.

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Review from J G (Sister of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When me and my sister first went to Bilton Court we both felt that was the place for him. So clean and friendly.
The food is so good and so much choice. There's plenty of activities and love the coffee shop. The gardens are kept lovely. Find the staff so caring. So grateful for taking him in.

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Review from M E (Daughter of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my father's stay the home, he was very well cared for, especially following the death of my mother. The previous week before his death he was put on end of life care. He was treated with the utmost dignity by all health professionals and particular by the care home staff. Their support of
us and our needs as a family were always respectful and first class. We would not fault the treatment received and we will always remember this with gratitude. Bilton Court is a tip-top place for those spending their final days.

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Review from Peter L (Son of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased and satisfied with Bilton Court on all counts. I also appreciate the difficulties the staff face daily. My mother was also in the home many years ago, it was good then but it's improved immensely since then. The home is very clean and well decorated very hygienic too. I'd like to thank
everyone for the care they give to my wife and all the residents. Thank you.

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Review from Christine W (Daughter of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot commend Bilton Court too highly. They were truly outstanding in their care of my much loved late mother. This covered every person involved from staff in charge right down the kitchen and housekeeping staff. Her room was lovely, the food brilliant the lounge companionable, the attention to
her illness, but best of all was their kind and constant care to mother. Outstanding. Already posted on facebook.

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Review from Leaza B (Daughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management and care delivery at Bilton Court has greatly improved since last year. My mum has been a resident at Bilton Court for over 4 years and during this time her health needs have changed. Previously we have experienced difficulties and care delivery has not always been as you would expect,
however since the new management have come to Bilton Court care has improved greatly. Mum's needs are being met, any problems listened to and acted upon. She is 'cared' for now, comfortable and happy. Thank you to all at Bilton Court.

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Review from Patricia G (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Bilton Court was that I was very satisfied with the standard in the home. She was reluctant to go in at first but settled in very quickly. She enjoyed the activities and joined in. She does not get involved with very much now owing t her age 92 and her worsening condition.
She enjoyed
outside groups entertaining. The staff are outstanding and stars. More carers are needed to keep up the high standards they are overworked. New management teams are very helpful.

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Review from J G (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are so pleased we chose Bilton Court. From the word go, the care and support we have had for both parents is amazing. Even in the sad passing of mum, from the care staff, housekeeping staff, catering staff and management team.
We thank you so much.

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Current Review Score: 9.6 (9.593)

Overview of Review Score

The Review Score of 9.6 (9.593) out of 10 for Bilton Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.593 for Bilton Court is calculated as follows: ( (197 Excellents x 5) + (95 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 307 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bilton Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact Bilton Court directly for further details.


Awards / Recognitions (4)

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