Bilton Court

Queensway, Wellingborough NN8 3FR
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9.6 69 Reviews
  • Bilton Court, Wellingborough
Bilton Court in Wellingborough is a care home providing quality care and facilities within a comfortable and relaxing environment and welcomes new residents for care. Set in a quiet residential area, located in its own beautiful grounds, Bilton Court care home is close to local services and amenities, such as local shops, a doctor’s surgery and chemist.

The home is proud to have achieved Veteran Friendly Framework (VFF) accreditation to provide personally tailored support for veterans.

Bilton Court provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. It works with customers and loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Bilton Court has two larger bedrooms where care can be comfortably provided for couples.

Anchor is a provider of dementia care and provides on-going training to care staff to ensure their approach always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

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Care Provided by Bilton Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Zoe Smith (Manager)
  • Admission Criteria
    • Please contact Bilton Court directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (39)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1990
    • Last Refurbishment: 1998
    • Number of floors: 2

Funding & Fees Guide for Bilton Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350

  • Colleagues at Bilton Court will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Bilton Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at Bilton Court.


  • Parking

  • On site parking, including disabled spaces.


Bilton Court Reviews (69)

Total of 69, showing 61-69
9.6

Bilton Court has a Review Score of 9.6 (9.605) out of 10, based on 27 reviews in the last 2 years. Over all time Bilton Court has 69 reviews.

Overall Experience

  • 51
  • 16
  • 2
  • 0
  • 0

Date Published

69
19
20
27
42

Review from J G (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are so pleased we chose Bilton Court. From the word go, the care and support we have had for both parents is amazing. Even in the sad passing of mum, from the care staff, housekeeping staff, catering staff and management team.
We thank you so much.

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Review from Lynda S (Daughter of Resident) published on 5 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

For the short time Dad was at Bilton Court, we were extremely pleased with all aspects of his care. Very friendly staff and as visitors we were always made welcome. We were so pleased his last few months were happy and he was safe.

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Review from Sue E (Niece of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst visiting my aunt, one morning we joined the residents in their activity of looking at old photographs of Wellingborough. This was really enjoyed by all, including me and my husband. Lovely morning.

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Review from Helena M (Daughter of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with mum's care and she is contented and happy, excellent staff. Overall, very good, always someone to talk to if any issues arise and always dealt with.

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Review from B S (Son of Resident) published on 30 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Service and facilities have improved during the past 6 months. Mum would benefit from more time spent with her by staff, not just when she needs a specific visit e.g food etc

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Review from Diane L (Daughter of Resident) published on 23 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother and I are very pleased with the care mum is getting at Bilton Court. The staff are very kind, patient and cheerful and do so much to make the residents feel comfortable and at home. Nothing is too much trouble, there is a nice easy going atmosphere and visitors are made to feel very welcome.
The
management report any concerns promptly and deal with matters in a professional way.
It is a great comfort to know that mum is happy there and has the support and care she needs.

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Review from S R (Son of Resident) published on 15 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The person connected with the review was very good and listened to what I had to say, and my requests are being met. Her service is very good.

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Review from Mary C (Daughter of Resident) published on 15 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, amiable staff who always try their utmost to be helpful and kind. The bedrooms and communal areas are always clean and tidy. Meals are not always suited to my father's taste but there always alternatives offered. Plenty of activities are always available if the residents are willing to participate.
The management team have always been accommodating to my father's needs and that of our family. Overall, very pleased with the care and support given.

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Review from Peter M (Son of Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Bilton Court for about two years now. She is very happy there, as in her word "Everyone is so kind and helpful". She likes it very much as she is looked after very well. She enjoys all her meals and likes all the member of staff who look after her.

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Current Review Score: 9.6 (9.605)

Overview of Review Score

The Review Score of 9.6 (9.605) out of 10 for Bilton Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.605 for Bilton Court is calculated as follows: ( (208 Excellents x 5) + (96 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 319 Ratings = 4.605

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bilton Court is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 02 Apr 2025

We currently have three vacancies for care. Please contact Bilton Court directly for further details.


Awards / Recognitions (12)

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Meet the Team (2)

Zoe

Zoe Smith

Job Title: Manager

Joined: 2024

My Name is Zoe Smith and I am the Home Manager of Bilton Court care home. I began my journey at Bilton Court as Home Manager in February 2024.


I have worked within the care industry since I was 18 years of age, and throughout this time I have gained a wealth of knowledge and worked with and cared for some amazing people. Whilst working in care, I have gained NVQ’s and other diplomas. I have worked in a few different care homes, which has provided me with a depth of experience.


My favourite part of the job is working with my team; knowing that we are making a difference. I work hard to ensure that we are providing a high standard of care and that Bilton Court is a happy place for our staff and our residents. I like to support my team with their own development in their respective roles. I’m never too busy to help lead and guide them.


I enjoy meeting people from different walks of life and hearing all of their amazing stories they have to tell.


Sonia

Sonia Cole

Job Title: Deputy Manager

Joined: 2023

Hello, my name is Sonia, I am the Deputy Manager for Bilton Court. I have been with Anchor for almost 5 years, working in a few care homes as a Deputy Manager.


I have worked in various care and nursing homes for 34 years. I have been supporting the team and residents here at Bilton Court for almost a year
I enjoy getting to know our residents and hearing their vivid memories and life experiences. I love to see our residents happy and promote their independence as much as possible.


Just because you come into our care doesn’t mean your lifestyle should change. We look forward to welcoming new residents and ensuring everyone is living every day as you wish at Bilton Court.