This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Barchester Brampton View Care Home has a Review Score of 9.6 (9.577) out of 10, based on 54 reviews in the last 2 years. Over all time Barchester Brampton View Care Home has 121 reviews.
Review from Jean D (Resident) published on 22 November 2022
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Reply from Jessica Pateman, Senior General Manager at Barchester Brampton View Care Home
Thank you very much for your and the team are so pleased that you are happy with the care.
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Review from J L (Regular Volunteer) published on 22 September 2022
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Reply from Jessica Pateman, General Manager at Barchester Brampton View Care Home
Thank you very much for your kind review and support, we are so pleased you have identified the homes improvements.
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Review from L L (Regular Volunteer) published on 15 September 2022
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Reply from Jessica Pateman, Senior General Manager at Barchester Brampton View Care Home
Thank you very much for your kind review and words; we are so pleased you have seen improvements in the service and what a great environment Brampton View is! The team are grateful for your kind words.
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Review from Helen Y (Wife of Resident) published on 8 September 2022
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Reply from Jessica Pateman, Senior General Manager at Barchester Brampton View Care Home
Thank you very much for your kinds words and support, we share our feedback with the staff and your words are very touching.
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Review from L L (Daughter of Resident) published on 1 May 2022
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Reply from Andrea Newman, Customer Relationship Manager at Barchester Brampton View Care Home
Thank you for your kind words. We are very pleased you gave us the opportunity to care for your father and support your family over the years he was with us, and especially in his last few days here at Brampton View. He was a true gentleman.
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Review from Ruth L (Daughter of Resident) published on 28 April 2022
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Reply from Andrea Newman, Customer Relationship Manager at Barchester Brampton View Care Home
Thank you for your very kind words which I will pass on to our team members. It was a pleasure to care for your father. He was a kind person, a true gentleman with a lovely smile, and we all enjoyed chatting to him. We are sorry for your loss but pleased we could make his last years comfortable and enjoyable here at Brampton View.
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Review from K I (Daughter of Resident) published on 2 December 2021
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Reply from Anne Gaffney, General Manager at Barchester Brampton View Care Home
Thank you so much for taking the time to provide this review. It was a pleasure and a privilege to be able to nurse your mother at Brampton View. This review will be shared with the teams throughout our home. As General Manager it gives me great pride to see that you have rated us 5-stars in all areas. Thank you and best wishes to you and your family. Anne Gaffney - General Manager
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Review from Phyllis N (Resident) published on 15 March 2021
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Reply from Home Admin, Home Administrator at Barchester Brampton View Care Home
Thank you for your lovely review, it was a pleasure to have you stay with us and we hope you will consider us again in the future.
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Review from Rosemary H (Respite Resident) published on 20 January 2021
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Reply from Home Admin, Home Administrator at Barchester Brampton View Care Home
Thank you Rosemary for your lovely review, it was a pleasure to have you stay with us and we look forward to maybe seeing you in the future.
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Review from M H (Wife of Resident) published on 12 November 2020
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Reply from Home Admin, Home Administrator at Barchester Brampton View Care Home
Thank you very much for your positive review. We are delighted that you have given five stars to so many aspects of our service and we very much hope to see you and your husband again in the future.
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Review from Teresa H (Daughter of Resident) published on 2 June 2020
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Reply from Andrea Newman, Customer Relationships Manager at Barchester Brampton View Care Home
Hello Teresa. Thank you so much for your kind words about the team at Brampton View. We love doing everything we can for your Mum and and we are pleased it puts your family's minds at ease. I will pass on your comments to all staff, especially to the Head Chef and his team who prepare beautiful, well balanced meals and treats with each individual in mind. Thank you for your support.
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Review from Rita B (Mother of Resident) published on 6 May 2020
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Reply from Andrea Newman, Customer Relationship Manager at Barchester Brampton View Care Home
Thank you for your positive review, Rita. We are delighted that you have given five stars to so many aspects of our service.
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Review from William H (Son of Resident) published on 24 April 2020
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Review from Mary B (Daughter of Resident) published on 21 April 2020
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Review from Andy B (Son-in-law of Resident) published on 20 April 2020
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Review from Arthur H (Husband of Resident) published on 3 July 2019
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Reply from Alison Geddes, Marketing at Barchester Brampton View Care Home
Thank you for taking the time to review our home, it is great to hear you find our team to be 'friendly, kind and courteous', they will be pleased to hear your comments. We pride ourselves on the high level of service we provide, so we're sorry to hear your concerns on this occasion. Providing an excellent food and dining experience is important to us, and we are able to tailor the menu to suit complex dietary needs, why don't you pop in for a chat with our Home Manager on your next visit so we can ensure we're offering a range of meals that your loved one will enjoy? We will review our laundry service following your comments. Thank you again for your review, it is through a feedback process that we can further improve the service we provide.
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Review from Martyn R (Son of Resident) published on 20 June 2019
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Review from J G (Daughter of Resident) published on 24 April 2019
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Reply from Lisa Galloway, Home Manager at Barchester Brampton View Care Home
Thank you for your positive comments on our home, it is great to hear that you are pleased with the care your Mum received and that you’d recommend Brampton View to others. We pride ourselves on our high level of service, including our dining experience, so we are sorry that some meals did not meet your expectations. Residents have ‘food passports’ to document their likes and dislikes and our menu is regularly reviewed following feedback given in residents’ meetings. Thanks again for your review, it is through a feedback service that we can further improve the service we provide. Best wishes to your and your family.
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Review from J B (Wife of Resident) published on 2 April 2019
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Reply from Alison Geddes, Marketing Administrator at Barchester Brampton View Care Home
Thank you for taking the time to review our home, we appreciate all feedback as this helps improve the service we provide. I am sorry that, on this occasion, we did not meet your expectations. We always operate with safe staffing levels and this is reviewed on a regular basis, however we will work on improving this aspect of our care following your feedback. Our dining experience is something we, and our committed chef, take pride in and we apologise that it fell short on this occasion. We have been in touch to discuss your concerns and should you wish to give us another try in the future we would be pleased to deliver the high quality service we are known to provide.
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Review from J B (Daughter of Resident) published on 22 March 2019
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Reply from Alison Geddes, Marketing Administrator at Barchester Brampton View Care Home
Thank you for your positive comments about our home, the team will be very pleased to hear your feedback.
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The Review Score of 9.6 (9.577) out of 10 for Barchester Brampton View Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 54 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.577 for Barchester Brampton View Care Home is calculated as follows: ( (432 Excellents x 5) + (160 Goods x 4) + (38 Satisfactorys x 3) + (9 Poors x 2) + (2 Very Poors x 1) ) ÷ 641 Ratings = 4.577
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Brampton View Care Home is based on 52 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 52 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Dec 2023
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Job Title: General Manager
Joined: 2023
Hi, I'm Mo and I am the General Manager here at Brampton View.
Delivering fantastic care for our residents is what drives me every single day, and the team and I are dedicated to guaranteeing that all of our residents are treated with dignity, respect and attention - thus in turn enabling them to celebrate life in their new Barchester home which I feel exceptionally privileged to be a part of.
My vision for Brampton View is to lead the home towards being the best care home in the area, providing active social lives for our residents full of life-enriching activities supported by our wonderful care teams.
If you want to know more about life at Brampton View then please drop in for a chat.
Job Title: Deputy Manager
My name is Elina. I am the Deputy Manager here at Brampton View Care home.
I am a fully qualified nurse and have previously worked at other Barchester homes.
I am extremely passionate about my role here and I hope to create a happy fulfilled life for all our residents.
Job Title: Head Chef
Joined: 2020
Hello. I am Glenn, I joined the team at Brampton view in 2021 as Head Chef. I have 35 years of culinary experience and I have had the privilege of working in many locations including the island of Bermuda for 10 years and Scotland for 8 years where I ran my own restaurants. I have also had the pleasure of putting my culinary talents to test for royalty and other famous people.
Since working in healthcare I have found such fulfilment in being able to provide enjoyment for the residents in their mealtime experience. It feels like cooking for my extended family. I enjoy taking time out of my day to visit the residents to ask for feedback on the meals and tailor the menu for their preferences as it is their menu! At Brampton view we run our Pudding Club where each month we have recreated a resident’s recipe from their lives and I have provided a cooking demonstration of this. As well as being the nutrition champion for the home I like to take part in the Barchester competitions I involve the residents and my wider team in these, I was also nominated for Chef of the year! Christmas 2023 I produced a gingerbread house advert calendar where each day a different resident could open a house for a treat in the countdown to Christmas. Easter 2024 I won the Easter cake competition with my Easter story cake showing the crucifixion of Jesus and the tradition seminal cake. We also won the best Ice Cream Sundae!
I am an avid supporter of American Football League and enjoy getting dressed up to attend the games is a must for me. I enjoy keeping myself in good health and attend the gym as and when I can.
Job Title: Head Housekeeper
Hello. I am Kim I joined the team at Brampton View initially as the activities lead in 2015 then I was soon promoted to Activity Coordinator. I grew a passion for ensuring the homes environment was always looking its finest, regularly supporting the housekeeping team when not providing premium activities. In 2018 I had the opportunity to become the Head Housekeeper at Brampton View and took the opportunity to grow my own team.
Over the last 4 and a half years we have created a diverse housekeeping team who all ensure that the residents' environment is clean, tidy and personalised. I thrive on ensuring that our team's performance is to the highest standard ensuring the environment is spotless!
We also ensure the residents have a hot drink when cleaning the rooms or even a fresh cake from the kitchen, our purpose is to support all our residents and staff with the daily running of our beautiful home.
I am passionate about the environment and enjoy fresh water swimming, I have been enjoying this activity for a number of years which provided therapeutic benefits to me. I am also passionate about my family and spending quality time with them.
Job Title: Head of Maintenance
Joined: 2023
Hello. I am Kevin I joined the team at Brampton View in 2023 as the Head of Maintenance. I bring a variety of experience and knowledge from previous maintenance roles, including housing for children care services, managing a maintenance team covering large geographical area for homelessness, sheltered accommodation and other care home facilities.
Working in a variety of facilities has taught me about compassion, empathy and humility for other people who are less fortunate that some. Being able to bring a service that aids and enriches the lives of others drives my vision and goals.
I am extremely passionate about my role here at Brampton View and dedicated to providing the best maintenance that will improve the quality of the home for all the residents to use for years to come. I enjoy the challenges that I may face in my role, and with a dedicated team who all strive to work hard together we are able to support and ensure the work is carried out in a safe environment. This role crosses paths often with the residents and their families here at Brampton View and I have often found myself being pulled into the activities they are doing, which I enjoy. My goal for Brampton view is for the success of the building, the staff and the residents here to grow and transform.
I have a passion for karaoke and love singing, I also enjoy outdoors sports including rock climbing and canoeing. Having family time throughout the years is important to me, I am very proud of the family I have and the achievements we have made together.
Job Title: Team Leader
Joined: 2022
Hello. I am Amanda, I joined the team at Brampton View in 2022 as a Team Leader. I have achieved my diploma in Level 3 in Health and Social Care and bring more than 30 years of care experience to Brampton View. I have worked in many different care services including learning disabilities. I was also privileged to manage 2 care home settings through the pandemic.
Care started within my family setting when I was younger and I worked with St John ambulance for 14 years also as a volunteer with them as a First Aid trainer. I then joined the care sector in 2012 with palliative care. I was able to provide support to patients and families, building rapport and empathy.
It is very important to me that the residents, families and external visitors are all provided with the best support, communication, understanding and I will give the best of me to ensure their wellbeing is paramount. As a team leader I feel that my role goes above and beyond to our residents as the home is a community and we all become attached to each other through building what feels like that external family unit. Within the home I am passionate about the staff team we have here at Brampton View and how well we work together to provide the passionate care and support to all our residents.
In my spare time I am passionate about my walks that I take with my 2 dogs, Mitzee & Polly, walking is very therapeutic to me and so good for mental health. I am at my happiest when walking the dogs for hours.
Job Title: Nurse
Joined: 2022
Hello. I am Anna, I have been a team member at Brampton View since 2021 when I joined as a Registered Nurse. I have over 36 years of nursing experience and have achieved a Master’s degree in special Pedagogy and Bachelor’s degree in Resocialisation. I have also spent time volunteering for prisons and was president for a young person’s organisations. When living in Poland I was the senior nurse for Neurosurgery and Oncology-Surgery unit. I also had the pleasure of writing articles for the local hospital newspaper.
It was a childhood dream to be a nurse and always my first-choice career. I love everything about nursing and passionate about the residents I care for, if the residents are in good health, happy and well this makes me feel good. I love to see a resident improving in health and feel that connection with each individual that I care for. Having my residents feel safe, secure and happy is the most important aspect of my role. I have a well accomplished team and we work in unity as one, thus ensures the care, compassion and wellbeing we deliver to our residents. I have a excellent relationship with the residents families and they enjoy speaking with me about their loved ones.
I enjoy spending quality time reading a good psychological book and even more so with my family, especially my son who is diagnosed with autism, we enjoy family holidays exploring natural wonders and astrology. In days gone by I was also an avid basketball and tennis player.
Job Title: Administration Assistant
Joined: 2023
Hello. I am Clare, I am a member of the administration team at Brampton View, you will see me at the front desk where I am happy to greet and answer any of your enquiries. I enjoy the day-to-day routine in the home and learning more about what is all involved.
Having worked in banking sector for 23 years and I also served time in the Women Royal Navy as a radio operator in Petersfield which I enjoyed immensely. Having these experiences allows me the opportunity to meet and engage with our residents, learn of their history, their work life, family life and the devotion they gave in their lives to others. It is also a pleasure to spend time getting to know our resident’s family when they come in to visit and join in on the activities we hold and work with all our external customers who visit and provide a service to our home
There is so much I value in spending time with my family and grandchildren out with work, family time is so important to me and this resonates within the work that I do in the Brampton View, it’s so important to me giving back to our residents who have devoted their lives giving to others, hearing them reminisce about the things they have done and what they have achieved.
Job Title: Administrator
Joined: 2024
Hello. I am Courtney I joined the team at Brampton View as the Home Administrator early in 2024. I am an experienced administrator having previously worked within the NHS for the last two years, working closely with a large team including secretaries, nurses, general practitioners, along with a vast network of patients and external clients.
Having made the move to work at Brampton View I am passionate about supporting residents and their families throughout their Barchester journey, dedicated to understanding their individual needs, answer questions, provide knowledge and work in a blended approach.
I love to walk around the home, even if it is just to deliver the residents post or newspapers, this allows me to spend some quality time with each individual and get to know them. I value that each resident has their own story, and more importantly inclusion for all. I work with a great team at Brampton view where we are passionate about a whole home approach.
My door is always open for a chat to the residents, their families or staff. I’m known for my cheery disposition along with being visible and approachable around the home. I hold real value on the time I spend with family and friends out with work, travelling at times to spend quality time together. I can also be found submersed at home in a good book or listening to music.
Job Title: Activities Assistant
Joined: 2011
Hello. I am Julie, I joined Brampton View in 2011 as Housekeeper and continued in this role for 12 years and made the decision last year to move to the Activities team which I am very passionate about the work I do here in the home. During my time as a housekeeper, I spent time with the residents and loved looking after their home, making the residents happy made me happy. The residents are like my second family and I want to give them the care, support and compassion that I would expect for my own family especially my grandparents.
Moving into the activities team has allowed me to spend more time with the residents and give them more enjoyment and happiness as we create and organise the activities and events that caters to the needs, abilities and requests of our residents. It allows me to see the joy that we bring and meet families and friends who can give us more insight to the individual residents their history, hobbies, interests and what roles they had to allow us to create and plan activities that will be of interest to them.
As a child I was always drawn to help others, with a cheery character I had been asked on various occasions to join the activities team and I’m so glad that I chose to change over. Whilst I am passionate about my work, I also value my time at home with my family and spend as much time I can with my parents. I enjoy my time out walking with my 2 dogs, Coco and Bobby.
Job Title: Head of Unit
Joined: 2023
Hello. I am Cristina, I joined Brampton View in 2023 as Head of the Memory Lane Unit. I have been a Qualified Nurse for 12 years and have a vast amount of knowledge and experience. I am passionate about the care I provide for our residents and proud that I am part of a team who is dedicated with the same goals and values to continually improve the quality, health and wellbeing of all our residents in the home. I work closely with the general practitioners, district nurses, occupational therapists, dieticians and other external agencies that support the residents.
It is my goal to ensure that the home is a safe and secure environment for the residents and their families and that they feel confident in the work we are doing, communication we provide and inclusive strategy we hold from the welcome received to the journey they have living in their home here at Brampton View.
Therapeutic benefits through activities are important to the residents and we have a lovely garden in which we grow flowers and vegetables. I have a passion for gardening and enjoy the time spent with residents doing this or in my own garden. I am also an avid reader and find this is a way for me to relax and improves my wellbeing.