Cheney House

Rectory Lane, Middleton Cheney, Banbury OX17 2NZ
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9.8 70 Reviews
  • Cheney House, Banbury
Cheney House Care Home is part of the Regal Care Trading Ltd portfolio and has access to an extensive range of expertise from many healthcare professionals that enable it to achieve a high standard of care.

The service is open for residential dementia care, with the aim of helping those with neurological difficulties to achieve a quality lifestyle for as long as possible.

The facility itself includes its own sensory and relaxation room, a private and secure garden where residents can relax, as well as providing both physio and aromatherapy.

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Care Provided by Cheney House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Charito Garcia (Home Manager)
  • Admission Criteria
    • Over 60 only
    • Ages 60+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (7)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Funding & Fees Guide for Cheney House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,500
    • Self-Funded Residential Dementia Care £1,000 – £1,500
    • RESPITE Self-Funded Residential Care £1,000 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,500
  • (these prices are only a guideline, please contact Cheney House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No set visiting times, everyone welcome even throughout mealtimes.


  • Parking

  • Cheney House has parking and private


Cheney House Reviews (70)

Total of 70, showing 1-20
9.8

Cheney House has a Review Score of 9.8 (9.767) out of 10, based on 11 reviews in the last 2 years. Over all time Cheney House has 70 reviews.

Overall Experience

  • 38
  • 27
  • 4
  • 1
  • 0

Date Published

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9
11
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Review from P B (Son-in-law of Resident) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Cheney House for 10 months. The staff are amazing. The care given is so specific to my mum's needs. We are always made welcome when visiting. My own mother was in a care home in Banbury, and I can honestly say the overall care at Cheney House is much better.

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Review from K B (Daughter of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cheney House is a small and caring home which provides a safe and loving environment where residents are treated with respect and are cared for as part of a wider family and as an individuals in their own right. We, as a family, have high praise and regard for all the staff at Cheney House, which as
a family, over the three and a half years our father was a resident, has consistently improved under the management of the current manager and staff.

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Review from Steve H (Son of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Cheney House for five years now. They have always provided excellent support and care for my father and have always found the manager and other staff very helpful. They have just had to call the local doctor because of an issue with his health and they have contacted me, several
times, as soon as they know anything and therefore keep me very informed. I am very happy with their service and care, and I know my father is being very well looked after.

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Review from Gill S (Wife of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today was a very emotional day, it was my first wedding anniversary since my husband went into full-time care. When I arrived I was greeted so warmly and I couldn't believe the effort the staff went to, decorating his room to celebrate our special day. From day one my family and I have been in one of
the kindness and help given to my husband and the family. Thank you so much for helping me get through today you are all wonderful.

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Review from Tracey G (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cheney House has provided exceptional service to my parents since they moved into the home in December 2023. The staff are the true making of this small residential care establishment. The management is excellent. It is evident that, from the top down, the staff are motivated and happy in their work.
They are consistently cheerful, warm, caring, and attentive - and my parents love them! My brothers and I are extremely grateful for the superb care our parents are receiving.

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Review from Mark P (Son of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Cheney House for almost two years now. She is happy, settled, and loves it there. She enjoys the activities, and probably most of all the companionship. The management and staff are superb. We are always kept informed of how she is doing and if there are any concerns, and visiting
is extremely flexible. All in all, and most importantly, Mum is really happy there.

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Review from J S (Friend of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with my friend's progress, so much brighter and talks more than she has in ages, looks so much herself, not so withdrawn. This care home has been good for her and the staff are super, keep up the good work and care for your people here. I'm sure the man upstairs looking down on you would
approve as I do.

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Review from Sharon B (Daughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum receives is second to none. All of the staff are friendly, and caring and always strive to keep the residents happy and comfortable. I am always kept informed of what is happening with my mum and she is very happy. She is always telling me how lovely everyone is. I couldn't wish for
a better setting for her.

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Review from Clare C (Daughter of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Cheney House since June 2023. Her care has been exemplary throughout this period.
The team truly care about mums wellbeing. I can speak to any of the team and they tell me how she’s been, what activities she’s done and how she’s eaten. When you don’t live locally, it’s
a huge relief knowing she’s really being cared for and looked after every minute of the day.
Mum raves about how good the food is which is amazing given how picky she is about food.
The team offer a wide range of activities all residents can get involved in if they wish which really stimulates the mind and I love seeing the photo wall of what activities they’ve been up to.
The rooms are large and inviting providing a real sense of home from home and you’re encouraged to bring pictures and ornaments.
The care home is really clean and well-maintained and the great thing is you can visit at any time of day.
We honestly couldn’t have chosen a better place for Mum to stay.

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Review from Duncan N (Son of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Cheney House for her last six months. The home manager and the team were fantastic throughout, making her feel really welcome and part of the community there. The team are attentive and practical, bringing an expert approach in a friendly and considerate way. They really make the
difference. It was a pleasure to visit, both for the atmosphere and the setting, and all in all provided the ideal move for both my mum and our family.

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Review from Chris W (Brother of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister, who has dementia, is being looked after very well with lots of love and care. I live 100 miles away and cannot visit as often as I would wish but I have peace of mind because of the level of care I witness every time I visit; this extends to the resident's family too.
Thank you the manager
and all your staff at Cheney House Care Home.

Reply from Charito Garcia, Manager at Cheney House

Thank you very much Chris for your very kind review for Cheney House. What an inspiration to all of us here.


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Review from Laurence L (Son of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always very helpful and friendly with myself, as a visitor, and my mother raves at how nice they all are.
Appointment times are flexible and Mother is all ready for my visit.

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Review from Jeff A (Son of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Cheney House Care Home for about three months. Have found everyone to be very supportive and totally transparent in their dealing with everyone.
Always made to feel welcome, thank you.

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Review from Patrick R (Son of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased indeed. Mum is always well turned out and happy; she particularly enjoys the food - compliments to the chef! We feel that mum is very well cared for and enjoys her time in the home, thank you all for the hard work you do.

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Review from Y G (Daughter of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is always dressed well and hair done well. Has been in hospital and GP put her on end of life care but staff looked after her really well and she has really improved.
Staff always welcome your visits and are easy to talk to.
Home always really clean and tidy.

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Review from Janet P (Daughter of Resident) published on 9 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and I feel that during a very difficult year our mother has been well looked after, in fact after a recent illness when the GP put Mum on end of life care the staff have got her back on her feet. Although we have not been allowed the normal access we have always been welcomed by friendly staff.
We have also noticed that the home is spotlessly clean when we have been and most importantly Mum seems happy.

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Review from G B (Daughter of Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't rate the care and dedication of all the staff highly enough.

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Review from A W (Friend of Resident) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cheney House may be in need of refurbishment but the care given by the manager and her team is second to none. They care for the physical and mental well-being of each resident with kindness and respect. Visitors are welcomed at all times and feel that you are visiting your loved one in their own home.

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Review from J H (Daughter of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very satisfied with the care my stepfather receives. He has settled into a great routine and now eats and sleeps properly. My only concern is the lack of stimulation for the residents which I noticed on my last visit. I am always impressed by the friendliness of the staff when I visit.

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Review from J H (Partner of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has been a resident at the home for the past 15 months. At all times his standard of care and the understanding of the staff has been brilliant. Any concerns that I have had have been addressed immediately and I feel that he is in very safe hands. My only concern is the apparent lack of an
activities coordinator some days. When there is not one present I feel that the residents should be doing more than sitting and listening to music - on my last visit there was nothing to keep them stimulated at all. Rather disappointing.

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Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for Cheney House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.767 for Cheney House is calculated as follows: ( (106 Excellents x 5) + (16 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 129 Ratings = 4.767

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cheney House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Frequently Asked Questions about Cheney House

What types of Care is Cheney House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cheney House provide?

Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Cheney House have?

There are 20 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at Cheney House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Cheney House to the centre of Banbury?

3.0 mile(s) as the crow flies, distance by road may be significantly further.