Cheney House

Rectory Lane, Middleton Cheney, Banbury OX17 2NZ
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9.8 70 Reviews
  • Cheney House, Banbury
Cheney House Care Home is part of the Regal Care Trading Ltd portfolio and has access to an extensive range of expertise from many healthcare professionals that enable it to achieve a high standard of care.

The service is open for residential dementia care, with the aim of helping those with neurological difficulties to achieve a quality lifestyle for as long as possible.

The facility itself includes its own sensory and relaxation room, a private and secure garden where residents can relax, as well as providing both physio and aromatherapy.

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Care Provided by Cheney House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Charito Garcia (Home Manager)
  • Admission Criteria
    • Over 60 only
    • Ages 60+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (7)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Funding & Fees Guide for Cheney House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,500
    • Self-Funded Residential Dementia Care £1,000 – £1,500
    • RESPITE Self-Funded Residential Care £1,000 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,500
  • (these prices are only a guideline, please contact Cheney House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No set visiting times, everyone welcome even throughout mealtimes.


  • Parking

  • Cheney House has parking and private


Cheney House Reviews (70)

Total of 70, showing 21-40
9.8

Cheney House has a Review Score of 9.8 (9.767) out of 10, based on 11 reviews in the last 2 years. Over all time Cheney House has 70 reviews.

Overall Experience

  • 38
  • 27
  • 4
  • 1
  • 0

Date Published

70
0
9
11
59

Review from G T (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my mum's stay in the home, she was treated with respect and was well cared for. She enjoyed her time there, especially the wonderful home-cooked food.

Reply from Paula Munday, Manager at Cheney House

Thank you for your kind comments. Your mum is missed at Cheney House.


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Review from R P (Daughter-in-law of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers and manager of Cheney House have been most supportive to all our family members (Grandchildren, son and Daughter-in-law) with the resident's admission for emergency respite care and now a permanent offer of residency. The staff have told it as it is, but with compassion and integrity- be
it by phone calls or when visiting the resident.

Reply from Paula Munday, Manager at Cheney House

Thank you. In this recent admission and how we all worked together is why I love my job so much. We have the very best of your Mother-in-Law now.


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Review from John W (Brother-in-law of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Anytime we were there, we were pleasantly surprised how attentive, the staff were to everybody and a wonderful atmosphere.
My sister-in-law is so happy in there and very well cared for.

Reply from Paula Munday, Manager at Cheney House

Thank you very much for your comment.


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Review from G E (Son of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The home is in a nice setting and secure. The staff are fantastic and so kind. Main concerns are the bedrooms they need updating and all the furniture could do with renewing. The management very caring and protective of. Residents and staff are also very helpful.

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Review from Robert D (Husband of Resident) assisted by family/friend published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided at the home for my wife has been of a good standard. The manager has been very helpful and taken the time to talk things through with me on a one-to-one basis, giving me reassurance at this difficult time. The interior of the home could do with some improvements, however, it's the
quality of the care that is important to us as a family. Thank you!

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Review from Nicola K (Stepdaughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided at the home for my step-mother has been of a good standard. The manager and her team care caring, professional and transparent. The quality of care, empathy for the family and one to one discussions with regard to worries or concerns have been dealt with very well. The interior of
the home could do with some work, especially the lift - however, the quality of is wah's important. Thank you.

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Review from Rosemary B (Sister-in-law of Resident) published on 25 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a former carer to my own mother, this is my view. It is one of the hardest types of care to give. Cheney House may not be the grandest of residence but I found an immense level of patience, kindness and support within this place of safety for so many.

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Review from Catherine B (Sister of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely old building surrounded by gardens. Inside was very clean. The staff are friendly, helpful and showed great care to the residents. There are structured activities and outings. The food is good. My sister was clean and well dressed. She has made friends and was cheerful and happy.

Reply from Paula Munday, Manager at Cheney House

Thank you, Catherine, it was lovely to meet you.


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Review from Jeffrey B (Son of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I visit the staff are brilliant. Sometimes I see they are extremely busy feeding, assisting feeding and entertaining the residents.
I now understand more regarding the work they do and the help they give that I myself can no longer give my mother.

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Review from Bryan L (Son of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Mum and am always pleased with the care she is receiving.
The property is immaculate and well maintained.
The management and staff are a pleasure to deal with.

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Review from J H (Partner of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we have found the standard of care that he has received to be extremely good. We have visited at varying times and days and found a good staffing level and residents to be well cared for and as happy as they can be. Overall very impressed. Building and decor are dated but this is far less
important than good care for anyone.

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Review from Margaret A (Wife of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team offer a very friendly, welcoming environment involving all residents in activities, family and friends are welcome to visit their loved ones at times which are best for them as no appointments needed to visit at times which are best for them as no appointments are needed to visit. I am made
to feel very welcome by staff offering refreshments, such as coffee/tea and always asked if I would like to join my loved one for lunch before I leave. Overall I am very happy with the level of care for my husband from the team.

Reply from Paula Munday, Manager at Cheney House

Thank you for your positive feedback Margaret.


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Review from Carol C (Daughter of Resident) published on 13 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having got my father and father-in-law in Cheney House, I cannot recommend it enough. The care is outstanding. I feel that even though sometimes we don't visit enough, I know that they are both well cared for. It puts mine and my mum's minds at ease to know how well they are cared for. The maintenance
of Cheney House is always being done to improve it and everywhere is always clean and hygienic.

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Review from Sarah D (Granddaughter of Resident) published on 12 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visits with my Grandad involve a rollercoaster of emotions, utter joy when he is happy to interact with me, sing little ditties and familiar quotes, play bingo and go for a walk but then extreme sadness when he does not want to interact, is dismissive, angry and walks away, as occurs the majority of
visits. It is therefore reassuring when myself or family members don’t visit due to it being emotionally draining, that he is being cared for so well by Cheney House staff.
The new driveway is marvellous, it is reassuring that residents and visitors no longer have a trip risk outside the home and better for vehicles now that there are no potholes!
The home is kept clean and hygienic when there is a risk of infection, visitors are stopped. The manager and staff are friendly, show an interest in me and my family and offer support when emotions run high. Cups of tea are offered at every visit and having kindly been invited to stay for dinner on my Grandad's birthday, I can say that the food is fabulous!

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Review from David S (Husband of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the first time my wife has had to go into a care home. I went to view Cheney house with my daughter and we found the home was neat, tidy and clean. The room my wife was given was very good. My wife has settled in well and I am at ease about where she is and see her once a week, as does our daughter.

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Review from Haley B (Granddaughter of Resident) published on 8 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cheney House provides the highest standard of care to all service users. The meals are fantastic and varied, they have activities daily and anything service users requires staff will go above and beyond to get it.
They cared for my grandad and I can’t praise them enough for the help and support they
gave my family and me. My family was kept informed of anything that needed attention and we were able to visit any time for any duration. Excellent care by amazing staff thank you xx

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Review from Tracy B (Daughter of Resident) published on 24 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff of the home deserve the highest praise for the patience and care given to my father and other residents. They work closely with my family to give the best care to meet the needs of my father on a daily basis.

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Review from P C (Daughter-in-law of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father in law received great care at Cheney House. The staff are professional and attentive and take care of his every need. They plan a wide range of activities for him to engage with, have excellent meals and snacks and monitor his overall wellbeing. The care home is well managed and has a "family
feel" to it. We are extremely pleased with the provision.

Reply from Paula Munday, Manager at Cheney House

Thank you P C.


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Review from Claire B (Daughter of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are extremely kind, caring and professional.
They helped mum to settle quickly and made sure she was happy and comfortable. There is always a large variety of activities on offer to the residents and every effort is made to cater to all of their needs.
Very happy that mum was able to attend
this establishment in her hour of need. It had a tremendous impact on her and helped improve her quality of life. Thank you all so much.

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Review from Diane W (Wife of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was admitted to Cheney House on emergency respite. It was a smooth transition for me and my husband. The home manager supported me and explained everything from when we arrived.
The staff were all brilliant. I was made to feel welcome from when we arrived I couldn't have asked for better
at a difficult time.

Reply from Paula Munday, Manager at Cheney House

Welcome to Cheney House.


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Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for Cheney House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.767 for Cheney House is calculated as follows: ( (106 Excellents x 5) + (16 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 129 Ratings = 4.767

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cheney House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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