Dad continually comments favourably on the 'wonderful food' and choices on the menu.
K T (Daughter of Resident)
The staff are warm and very friendly. They treat my parents with respect and are very kind.
E W (Daughter of Resident)
Mum always looks forward to having her holiday breaks at Collingtree.
A F (Daughter of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Barchester Collingtree Park Care Home has a Review Score of 9.3 (9.279) out of 10, based on 20 reviews in the last 2 years. Over all time Barchester Collingtree Park Care Home has 142 reviews.
Review from Barry W (Resident) published on 31 March 2025
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Reply from Rosalyn James, General Manager at Barchester Collingtree Park Care Home
Hi Barry, thank you so much for your wonderful feedback about our home. It is a pleasure to have you living here at Collingtree Park Care Home and watching you thrive in this environment. All the best, Roz.
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Review from Gill C (Daughter of Resident) published on 31 March 2025
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Reply from Rosalyn James, General Manager at Barchester Collingtree Park Care Home
Hi Gill, we are so pleased that we managed to get your mum into the home on the same day of her discharge from hospital. Her recovery was astounding and she looked a different lady when she left to return home. It was a pleasure to look after your mum, and help her on her road to recovery and to return safely to her home. Your comments about the food, care and the care team are very well received and will be passed on amongst the staff group, who will be delighted. All the best, Roz.
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Review from S B (Friend of Resident) published on 25 March 2025
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Reply from Barchester, The Feedback Team at Barchester Collingtree Park Care Home
Thanks for taking the time to leave a review. We'd love to hear more from you regarding where we meet expectations and where we could improve, as your scoring is lower than we'd like to see. Feel free to contact us at feedback@barchester.com if you wish to provide further feedback so we can support you. Kind regards, Barchester's Customer Feedback Team.
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Review from A F (Daughter of Resident) published on 10 December 2024
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Reply from Rosalyn James, General Manager at Barchester Collingtree Park Care Home
Thank you so much for taking the time to leave us this review and such lovely comments. We take great pride in delivering great care to all our residents and I am so pleased that you feel you have made an excellent choice of care home for your mum. As always, it is our pleasure. I will share your lovely feedback with the team. All the best, Roz.
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Review from Jean R (Daughter of Resident) published on 14 November 2024
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Reply from Rosalyn James, General Manager at Barchester Collingtree Park Care Home
Thank you for taking the time to give such wonderful feedback, it's an absolute pleasure to care for your mum. It is always lovely to hear such comments about the care we provide, I'm very proud of the team and I will be sure to share your review with them all.
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Review from C N (Daughter of Resident) published on 7 October 2024
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Reply from Rosalyn James, General Manager at Barchester Collingtree Park Care Home
Thank you for your lovely review of the care we provide at Collingtree Park, it was an honour to care for your loved one and we all look forward to welcoming her back at any time. I will share your positive feedback with the team.
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Review from E H (Resident) published on 13 September 2024
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Reply from Rosalyn James, General Manager at Barchester Collingtree Park Care Home
Thank you for your review, it means so much to the staff to receive such lovely comments about the care we provide.
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Review from J M (Friend of Resident) published on 7 August 2024
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Reply from Feedback Team, The Feedback Team at Barchester Collingtree Park Care Home
Thanks for your review. At times, we have specialist beds loaned to us by the local hospital to support residents with specific needs, as was the situation with your friend. Equipment like this sadly isn't within our full control and when there is an issue it does need fixing by a specialist team which can take time to be repaired once reported, which is not something we can influence. We're sorry for the inconvenience caused while we waited for an engineer to repair the bed . The sores you have mentioned were present already at the point of admission, in line with the GP's advice cream wasn't prescribed. We are sorry that you felt you needed to provide this and can assure you we follow the guidance of medical practitioners for all of our residents to ensure their wellbeing. Kind regards, Barchester's Feedback Team.
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Review from K H (Daughter of Resident) published on 12 July 2024
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Reply from Kelen Feng, Operations Manager at Barchester Collingtree Park Care Home
Thank you for your lovely review of our home and the care we provide. I will be sure to share your positive comments with the team.
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Review from Kirsty N (Daughter of Resident) published on 10 July 2024
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Reply from Kelen Feng, Operations Manager at Barchester Collingtree Park Care Home
Thank you for your review, we strive to provide a real sense of community within Collingtree Park, it is wonderful to hear your mother is happy and has made lots of new friends.
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Review from M W (Wife of Resident) published on 10 July 2024
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Reply from Kelen Feng, Operations Manager at Barchester Collingtree Park Care Home
Thank you for providing such positive feedback about the care our team provides. I will ensure meeting minutes are distributed and apologise for the delay. I very much look forward to meeting you at the next scheduled meeting in August. Prior to then, please be assured my door is always open for a chat, I would welcome the opportunity to answer any questions you may have, simply pop in or book a specific time in my diary with our new home administrator.
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Review from Pauline C (Wife of Resident) published on 9 July 2024
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Reply from Kelen Feng, Operations Manager at Barchester Collingtree Park Care Home
Thank you for taking the time to review our home, it's an absolute pleasure to care for your husband and it is always wonderful to see how happy he is on your visits and the fun you have together joining in with the activities. Thank you again, I will be sure to share your comments with the team.
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Review from Jez W (Son of Resident) published on 24 May 2024
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Reply from Nikki Allen, General Manager at Barchester Collingtree Park Care Home
Thank you for your kind words and positive review of the care we provide, it's a pleasure caring for your father and your review makes me extremely proud of the whole team here at Collingtree Park, I will be sure to share your feedback with all departments.
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Review from David R (Son-in-law of Resident) published on 22 April 2024
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Reply from Nikki Allen, General Manager at Barchester Collingtree Park Care Home
It makes me extremely proud to read your kind words and glowing review of the care we provide within our home. Thank you, it means so much to me and the team to hear such positive feedback, I will be sure to share it with each department.
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Review from Sue R (Daughter of Resident) published on 18 March 2024
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Reply from Nikki Allen, General Manager at Barchester Collingtree Park Care Home
Thank you for your wonderful review of our home, staff and the service we provide. It is an absolute pleasure having the opportunity to care for your loved one. Your kind words will be shared with the team at Collingtree Park.
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Review from Sarah C (Daughter of Resident) published on 19 February 2024
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Reply from Nikki Allen, General Manager at Barchester Collingtree Park Care Home
Thank you for your lovely review and wonderful comments about the staff and care your loved one receives within our home. Your kind words will be shared with the teams at Collingtree Park.
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Review from Lisa B (Friend of Resident) published on 17 October 2023
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Reply from Nikki Allen, General Manager at Barchester Collingtree Park Care Home
Thank you for your lovely review and for the positive remarks about the staff and care your friend has received since staying at Collingtree Park. Your kind words will be passed on to the teams.
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Review from L M (Daughter of Resident) published on 25 September 2023
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Reply from Nikki Allen, General Manager at Barchester Collingtree Park Care Home
Thank you for your lovely review, it is an absolute pleasure looking after your father. He is so cheerful and loves a chat with the staff, he has made a great improvement in health since coming to Collingtree which is lovely to see and his appetite increasing. Your kind words will be passed on to the teams.
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Review from K T (Daughter of Resident) published on 19 June 2023
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Reply from Tomasz Grabowski, General Manager at Barchester Collingtree Park Care Home
Thank you so much for this glowing review and recommendation of our home. It’s an absolute pleasure having the opportunity to care for your father. The Collingtree Park team work hard to provide person-centred care; in a safe and welcoming environment. Your comments make me feel very proud of the home and the staff. I will be sure to share your review with them all.
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Review from Teresa M (Niece of Resident) published on 27 May 2023
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Reply from Tomasz Grabowski, General Manager at Barchester Collingtree Park Care Home
Thank you so much for your wonderful feedback. Our team strives to deliver high standards of care throughout the home and receiving an overall 5-star rating will mean so much to them. I will be sure to share your kind words.
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The Review Score of 9.3 (9.279) out of 10 for Barchester Collingtree Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.279 for Barchester Collingtree Park Care Home is calculated as follows: ( (108 Excellents x 5) + (86 Goods x 4) + (35 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 233 Ratings = 4.279
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Collingtree Park Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Feb 2024
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Job Title: General Manager
Joined: 2023
Hi, my name is Roz and I am the General Manager here at Collingtree Park Care Home.
I am a registered nurse, qualifying from Sheffield University in 2013. I have worked in a variety of clinical settings including surgical care, Intensive Care Units and A&E. The last 3 years I have spent in care home management where I developed my skills as a leader in the social care sector. I joined Barchester earlier this year as a Clinical Development Nurse, working regionally with nursing and residential teams coaching and teaching departments to always achieve the best care for our residents.
I am very passionate about providing a quality experience for our residents and their families. I pride myself on working to a high level of clinical expertise and helping my team to deliver the best care. We promote person-centred care, ensuring our residents are happy and fulfilled during their time with us.
I am committed to delivering an excellent service, which residents will be proud to call home.
Job Title: Deputy Manager
Joined: 2024
Hello, my name is Nicola and I'm the Deputy Manager here at Collingtree Park Care Home. I have worked in health and social care for over 20 years within various settings however, Dementia and Elderly care is my passion. I have been a care home trainer for 15 years and recognise the importance of staff continued learning and development. Ensuring our staff deliver a high standard of Person-centered care to our residents at all times is my priority.
Job Title: Home Administrator
Joined: 2024
Hello, my name is Alison and I'm the Home Administrator here at Collingtree Park.
Job Title: Head of Unit
Joined: 2000
Hello, my name is Debbie and I'm the Head of Unit for our Memory Lane Community here at Collingtree Park. I have had the pleasure of working within the home and caring for our residents here for 25 years. Dementia care is my passion, part of my role is to ensure our residents living with dementia continue to have purpose and fulfilment in their everyday lives. I'm extremely proud of the personalised care our staff deliver, seeing the happiness it brings to residents is priceless.
Job Title: Resident Ambassador
Hello. I'm Pamela, the Resident Ambassador at Collingtree Park. I was chosen by other residents to represent them and pass on their comments to management. I enjoy this responsibility and attend all the Residents' Meetings.
Job Title: Head Chef
Joined: 2023
Hello, I’m Jennifer the Head Chef at Collingtree Park care home. I have been in the Care Home sector for the past 3 years and working in hospitality for 27 years. I enjoy cooking, entertaining and hospitality and have had the opportunity to travel the world with my job. Cooking is a real passion of mine and being able to make and refine dishes to suit different tastes and needs.
My day involves speaking to the residents and finding out their favourite foods and recreating all their happiest memories. Food nutrition is a very important part of the day in a care home and it’s essential to get it right. It gives me great pleasure to see the joy on our resident's faces as they enjoy our cuisine. The kitchen team love to share ideas to constantly keep up with the latest trends to produce some appetising dishes. Getting the right balance is a must! One of my specialities is homemade sweets and treats and I like to express this every day on our morning and afternoon tea trolley.
Job Title: Activities Coordinator
Joined: 2024
Hello, my name is Martin, welcome to our ‘Life’ at Collingtree Park Care Home page.
Hello, my name is Martin, welcome to our ‘Life’ at Collingtree Park Care Home page where you'll find regular updates on all we've been doing, including the events we have planned.
My role is to ensure that our activities, outings and the entertainment we provide is stimulating and inclusive of all our residents no matter their challenges. It is important to me that our weekly calendar offers enriching experiences with music from live entertainers, visits to various locations outside the home, as well as arts and crafts tailored to individual abilities.
Getting to know our residents better is so important, and through regular family and friends’ meetings we can gain a greater understanding of their loved ones' interests and life prior to joining Collingtree Park that will make for a richer activities program to be developed.
I look forward to getting to know you, and your loved ones.
We are always open to new ideas. If you would like to get involved in any of our Life Enrichment activities or have a skill, or project you'd like to share with our residents, please click here to contact the activities team direct. New entertainers and community links are always welcome.
Job Title: Admin/Reception
Joined: 2024
Hello, my name is Midhun and I'm the receptionist and administrative assistant here at Collingtree Park.
Job Title: Second Chef
Joined: 2018
Hello. I am Tamara, Second Chef at Collingtree Park. I have always loved cooking for myself and have developed my career in food since coming from Greece to the UK.
Collingtree Park feels like a big family - I cook with love, as I would for my own family. I research recipes online and try them at home to get them just right for our residents. I like cooking main courses, making them attractive, hearty and full of flavour. I am already working on menus for next season.
I can adapt any of my recipes for people with allergies or swallowing difficulties, so they can enjoy the same flavours as everyone else.
I also make cakes and other treats for birthdays and events.
Job Title: Maintenance Manager
Hello. I am Simon. I joined the Collingtree Park team as a Maintenance Assistant in 2014 and was soon promoted to Head of Maintenance. My main responsibility is to keep the home in full working order. I ensure the décor, furniture and equipment are always attractive, comfortable and safe. I carry out inspections and safety drills to comply with Barchester and statutory policies for equipment and the whole home environment. I manage the maintenance and gardening team and liaise with external contractors. I support residents and families in personalising their bedrooms by putting up pictures and arranging furniture, especially for new residents. In my spare time, I enjoy watching and playing football, swimming and cycling.