Dad continually comments favourably on the 'wonderful food' and choices on the menu.
K T (Daughter of Resident)
The staff are warm and very friendly. They treat my parents with respect and are very kind.
E W (Daughter of Resident)
Mum always looks forward to having her holiday breaks at Collingtree.
A F (Daughter of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Barchester Collingtree Park Care Home has a Review Score of 9.3 (9.279) out of 10, based on 20 reviews in the last 2 years. Over all time Barchester Collingtree Park Care Home has 142 reviews.
Review from Steven G (Son of Resident) published on 15 June 2020
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Reply from Natalie Norman, General Manager at Barchester Collingtree Park Care Home
We can't thank you enough for your review and kind words, it has been an absolute privilege for us to have been able to care for your mother and be part of her life in her later years.
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Review from Jill H (Wife of Resident) published on 15 May 2020
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Review from M W C (Resident) published on 14 May 2020
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Reply from Natalie Norman, General Manager at Barchester Collingtree Park Care Home
We can't thank you enough for your kind words; they really are quite overwhelming. I speak from us all when I say that it is an absolute pleasure and privilege that you have chosen Collingtree, you are very much part of the home.
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Review from Anne M (Wife of Resident) published on 26 March 2020
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Reply from Natalie Norman, General Manager at Barchester Collingtree Park Care Home
Many thanks for you kind words, we look forward to seeing you again soon.
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Review from Gordon L (Friend of Resident) published on 12 March 2020
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Reply from Natalie Norman, General Manager at Barchester Collingtree Park Care Home
Thank you so much for your kind words, it was an absolute pleasure for us all to have been able to know and care for your friend, and an honour for us all too.
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Review from Denise L (Daughter-in-law of Resident) published on 12 March 2020
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Reply from Natalie Norman, General Manager at Barchester Collingtree Park Care Home
We can’t thank you enough for your kind words and the support you gave the home over the years that your father in law was living here. It has been an absolute pleasure and privilege to have been able to care for him. Thank you again.
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Review from L Q (Daughter of Resident) published on 26 February 2020
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Reply from Natalie Norman, General Manager at Barchester Collingtree Park Care Home
Thank you so much for your review and kind words, it was an absolute pleasure having mum stay with us and so glad she enjoyed her stay.
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Review from K C (Daughter-in-law of Resident) published on 23 January 2020
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Reply from Natalie Norman, General Manager at Barchester Collingtree Park Care Home
Thank you so much for your kind words, we understand how difficult it can be to make that decision for a loved one to go into fulltime care and are pleased we were able to support you during this period. It is an absolute pleasure to be able to care for your mother-in-law and glad she has settled in so well.
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Review from T D (Daughter of Resident) published on 13 January 2020
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Reply from Natalie Norman, General Manager at Barchester Collingtree Park Care Home
Many thanks for your review and your kind words regarding care. It is an absolute pleasure to be able to care for your mum. On your next visit we would be more than happy to discuss with you all the activities that mum gets involved in which she thoroughly enjoys participating in.
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Review from S G (Daughter of Resident) published on 26 December 2019
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Review from A F (Daughter of Resident) published on 23 October 2019
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Reply from Natalie Norman, General Manager at Barchester Collingtree Park Care Home
Thank you so much for your kind words, it was an absolute pleasure to look after mum and we look forward to seeing her in December.
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Review from S H (Son-in-law of Resident) published on 9 October 2019
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Reply from Natalie Norman, General Manager at Barchester Collingtree Park Care Home
Thank you very much for your kind words. We are so pleased that your father-in-law enjoyed his stay, we look forward to seeing you all for future respite visits.
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Review from Ruth H (Daughter of Resident) published on 9 September 2019
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Reply from Tracey Snook, Administration at Barchester Collingtree Park Care Home
Thank you for your review, we are thrilled mum is happy and settling into her new home, enjoying the beautiful gardens we have.
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Review from Gillian N (Power of Attorney of Resident) published on 23 August 2019
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Reply from Tracey Snook, Administration at Barchester Collingtree Park Care Home
Thank you for your review and for coming to the Big Breakfast, please come join us again!
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Review from G C (Respite Resident) assisted by family/friend published on 2 August 2019
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Reply from Natalie Norman, General Manager at Barchester Collingtree Park Care Home
Many thanks for your kind words, it's always a pleasure to welcome you to the home and look forward to seeing you both in the future.
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Review from Hilary G (Wife of Resident) published on 25 July 2019
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Reply from Natalie Norman, General Manager at Barchester Collingtree Park Care Home
Thank you so much for your kind review, it was an absolute pleasure having him to stay again, looking forward to seeing you both for another visit.
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Review from D D (Wife of Resident) published on 19 June 2019
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Reply from Natalie Norman, General Manager at Barchester Collingtree Park Care Home
Many thanks for your kind review, it was an absolute pleasure to be able to care for your husband on respite care. We are glad he enjoyed the garden so much and also was a great help with our gardening club.
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Review from Fran M (Niece of Resident) published on 11 June 2019
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Reply from Natalie Norman, General Manager at Barchester Collingtree Park Care Home
Thank you so much for your kind review, it was an absolute pleasure and a privilege for us all to have been involved in the care of your Aunt here at Collingtree Park.
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Review from Sarah C (Daughter of Resident) published on 10 June 2019
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Reply from Natalie Norman, General Manager at Barchester Collingtree Park Care Home
Thank you so much for your kind review, it is an absolute pleasure and privilege to be able to care for your parents and we are so glad they are happy in their new home.
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Review from James M (Resident) published on 10 June 2019
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Reply from Natalie Norman, General Manager at Barchester Collingtree Park Care Home
Thank you very much for your kind words, it was an absolute pleasure to be able to welcome you to the home and we hope to welcome you again soon.
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The Review Score of 9.3 (9.279) out of 10 for Barchester Collingtree Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.279 for Barchester Collingtree Park Care Home is calculated as follows: ( (108 Excellents x 5) + (86 Goods x 4) + (35 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 233 Ratings = 4.279
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Collingtree Park Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Feb 2024
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Job Title: General Manager
Joined: 2023
Hi, my name is Roz and I am the General Manager here at Collingtree Park Care Home.
I am a registered nurse, qualifying from Sheffield University in 2013. I have worked in a variety of clinical settings including surgical care, Intensive Care Units and A&E. The last 3 years I have spent in care home management where I developed my skills as a leader in the social care sector. I joined Barchester earlier this year as a Clinical Development Nurse, working regionally with nursing and residential teams coaching and teaching departments to always achieve the best care for our residents.
I am very passionate about providing a quality experience for our residents and their families. I pride myself on working to a high level of clinical expertise and helping my team to deliver the best care. We promote person-centred care, ensuring our residents are happy and fulfilled during their time with us.
I am committed to delivering an excellent service, which residents will be proud to call home.
Job Title: Deputy Manager
Joined: 2024
Hello, my name is Nicola and I'm the Deputy Manager here at Collingtree Park Care Home. I have worked in health and social care for over 20 years within various settings however, Dementia and Elderly care is my passion. I have been a care home trainer for 15 years and recognise the importance of staff continued learning and development. Ensuring our staff deliver a high standard of Person-centered care to our residents at all times is my priority.
Job Title: Home Administrator
Joined: 2024
Hello, my name is Alison and I'm the Home Administrator here at Collingtree Park.
Job Title: Head of Unit
Joined: 2000
Hello, my name is Debbie and I'm the Head of Unit for our Memory Lane Community here at Collingtree Park. I have had the pleasure of working within the home and caring for our residents here for 25 years. Dementia care is my passion, part of my role is to ensure our residents living with dementia continue to have purpose and fulfilment in their everyday lives. I'm extremely proud of the personalised care our staff deliver, seeing the happiness it brings to residents is priceless.
Job Title: Resident Ambassador
Hello. I'm Pamela, the Resident Ambassador at Collingtree Park. I was chosen by other residents to represent them and pass on their comments to management. I enjoy this responsibility and attend all the Residents' Meetings.
Job Title: Head Chef
Joined: 2023
Hello, I’m Jennifer the Head Chef at Collingtree Park care home. I have been in the Care Home sector for the past 3 years and working in hospitality for 27 years. I enjoy cooking, entertaining and hospitality and have had the opportunity to travel the world with my job. Cooking is a real passion of mine and being able to make and refine dishes to suit different tastes and needs.
My day involves speaking to the residents and finding out their favourite foods and recreating all their happiest memories. Food nutrition is a very important part of the day in a care home and it’s essential to get it right. It gives me great pleasure to see the joy on our resident's faces as they enjoy our cuisine. The kitchen team love to share ideas to constantly keep up with the latest trends to produce some appetising dishes. Getting the right balance is a must! One of my specialities is homemade sweets and treats and I like to express this every day on our morning and afternoon tea trolley.
Job Title: Activities Coordinator
Joined: 2024
Hello, my name is Martin, welcome to our ‘Life’ at Collingtree Park Care Home page.
Hello, my name is Martin, welcome to our ‘Life’ at Collingtree Park Care Home page where you'll find regular updates on all we've been doing, including the events we have planned.
My role is to ensure that our activities, outings and the entertainment we provide is stimulating and inclusive of all our residents no matter their challenges. It is important to me that our weekly calendar offers enriching experiences with music from live entertainers, visits to various locations outside the home, as well as arts and crafts tailored to individual abilities.
Getting to know our residents better is so important, and through regular family and friends’ meetings we can gain a greater understanding of their loved ones' interests and life prior to joining Collingtree Park that will make for a richer activities program to be developed.
I look forward to getting to know you, and your loved ones.
We are always open to new ideas. If you would like to get involved in any of our Life Enrichment activities or have a skill, or project you'd like to share with our residents, please click here to contact the activities team direct. New entertainers and community links are always welcome.
Job Title: Admin/Reception
Joined: 2024
Hello, my name is Midhun and I'm the receptionist and administrative assistant here at Collingtree Park.
Job Title: Second Chef
Joined: 2018
Hello. I am Tamara, Second Chef at Collingtree Park. I have always loved cooking for myself and have developed my career in food since coming from Greece to the UK.
Collingtree Park feels like a big family - I cook with love, as I would for my own family. I research recipes online and try them at home to get them just right for our residents. I like cooking main courses, making them attractive, hearty and full of flavour. I am already working on menus for next season.
I can adapt any of my recipes for people with allergies or swallowing difficulties, so they can enjoy the same flavours as everyone else.
I also make cakes and other treats for birthdays and events.
Job Title: Maintenance Manager
Hello. I am Simon. I joined the Collingtree Park team as a Maintenance Assistant in 2014 and was soon promoted to Head of Maintenance. My main responsibility is to keep the home in full working order. I ensure the décor, furniture and equipment are always attractive, comfortable and safe. I carry out inspections and safety drills to comply with Barchester and statutory policies for equipment and the whole home environment. I manage the maintenance and gardening team and liaise with external contractors. I support residents and families in personalising their bedrooms by putting up pictures and arranging furniture, especially for new residents. In my spare time, I enjoy watching and playing football, swimming and cycling.