Dad continually comments favourably on the 'wonderful food' and choices on the menu.
K T (Daughter of Resident)
The staff are warm and very friendly. They treat my parents with respect and are very kind.
E W (Daughter of Resident)
Mum always looks forward to having her holiday breaks at Collingtree.
A F (Daughter of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Barchester Collingtree Park Care Home has a Review Score of 9.3 (9.279) out of 10, based on 20 reviews in the last 2 years. Over all time Barchester Collingtree Park Care Home has 142 reviews.
Review from Robert O (Resident) published on 2 March 2017
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Reply from Tracey Snook, Administrator at Barchester Collingtree Park Care Home
Thank you for your kind comments. We look forward to welcoming you again to our home soon.
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Review from Jackie J (Daughter of Resident) published on 1 March 2017
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Reply from Rhiannon Crofts, General Manager at Barchester Collingtree Park Care Home
Thank you for your review, it is a pleasure to be part of your mum's life and she is a wonderful addition to our Collingtree family.
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Review from Maurice B (Husband of Resident) published on 31 January 2017
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Reply from Rhiannon Crofts, General Manager at Barchester Collingtree Park Care Home
Thank you for taking the time to complete a review of Collingtree Park, it was an absolute pleasure to welcome you both to our home. It was a privilege and an honour to be able to look after your wife and for you both to be part of our home even for a short while. You both will always be in our thoughts.
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Review from Margaret R (Resident) published on 23 September 2016
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Reply from Tracey Snook, Administrator at Barchester Collingtree Park Care Home
Thank you for your review - was a pleasure to be able to make you comfortable in your convalescence and look forward to you visiting us soon for coffee and cake.
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Review from Ellen G (Resident) assisted by family/friend published on 15 September 2016
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Reply from Tracey Snook, Adminstrator at Barchester Collingtree Park Care Home
A privilege to be able to look after your Mother and to be able to meet her choices.
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Review from Denise W (Daughter of Resident) published on 15 September 2016
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Reply from Tracey Snook, Administrator at Barchester Collingtree Park Care Home
A privilege to be able to welcome both Mum and yourself to our home, thank you for your kind words.
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Review from M T (Wife of Resident) published on 23 August 2016
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Review from Thelma O (Wife of Resident) published on 22 June 2016
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Review from Francis E (Son of Resident) published on 7 June 2016
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Reply from Rhiannon Crofts, General Manager at Barchester Collingtree Park Care Home
We are pleased to welcome you to Collingtree Park as a permamemt resident. We hope you will be very happy here.
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Review from H G (Resident) assisted by family/friend published on 2 June 2016
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Reply from Tracey Snook, ADMINSTRATOR at Barchester Collingtree Park Care Home
Thank you for your review- we hope you enjoyed your stay at Collingtree Park.
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Review from P H (Wife of Resident) published on 16 May 2016
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Reply from Tracey Snook, Administrator at Barchester Collingtree Park Care Home
Thank you for your review, we hope your husband enjoyed his stay.
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Review from Doreen (Power of Attorney of Resident) published on 10 May 2016
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Reply from Tracey Snook, Administrator at Barchester Collingtree Park Care Home
Thank you for your feedback - was a privilege to be able to care for your friend.
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Review from I R (Son of Resident) published on 6 May 2016
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Review from Carol D (Daughter of Resident) published on 28 April 2016
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Reply from Tracey Snook, Adminsitrator at Barchester Collingtree Park Care Home
Thank you Carol - we will share your review with our team.
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Review from Julia (Daughter of Resident) published on 26 April 2016
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Reply from Tracey Snook, Administrator at Barchester Collingtree Park Care Home
Thank you Julia - we will share your review with the care team.
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Review from Jane H (Wife of Resident) published on 13 April 2016
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Reply from Tracey Snook, Administrator at Barchester Collingtree Park Care Home
A privilege to be able to help you and your family with the care of your Husband- thank you for valued feedback.
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Review from Cynitha T (Daughter of Resident) published on 13 April 2016
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Reply from Tracey Snook, administrator at Barchester Collingtree Park Care Home
Thank you for your positive feedback, we look forward to welcoming you again soon.
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Review from Julia B (Daughter of Resident) published on 13 April 2016
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Review from Hugh D (Son of Resident) published on 8 April 2016
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Reply from Tracey Snook, Administrator at Barchester Collingtree Park Care Home
Thank you for your feedback - will pass your comments on to our staff.
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Review from Anne H (Daughter of Resident) published on 4 April 2016
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Reply from Tracey Snook, Administrator at Barchester Collingtree Park Care Home
I will cascade your comments to our Care team, thank you for your review.
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The Review Score of 9.3 (9.279) out of 10 for Barchester Collingtree Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.279 for Barchester Collingtree Park Care Home is calculated as follows: ( (108 Excellents x 5) + (86 Goods x 4) + (35 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 233 Ratings = 4.279
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Collingtree Park Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Feb 2024
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Job Title: General Manager
Joined: 2023
Hi, my name is Roz and I am the General Manager here at Collingtree Park Care Home.
I am a registered nurse, qualifying from Sheffield University in 2013. I have worked in a variety of clinical settings including surgical care, Intensive Care Units and A&E. The last 3 years I have spent in care home management where I developed my skills as a leader in the social care sector. I joined Barchester earlier this year as a Clinical Development Nurse, working regionally with nursing and residential teams coaching and teaching departments to always achieve the best care for our residents.
I am very passionate about providing a quality experience for our residents and their families. I pride myself on working to a high level of clinical expertise and helping my team to deliver the best care. We promote person-centred care, ensuring our residents are happy and fulfilled during their time with us.
I am committed to delivering an excellent service, which residents will be proud to call home.
Job Title: Deputy Manager
Joined: 2024
Hello, my name is Nicola and I'm the Deputy Manager here at Collingtree Park Care Home. I have worked in health and social care for over 20 years within various settings however, Dementia and Elderly care is my passion. I have been a care home trainer for 15 years and recognise the importance of staff continued learning and development. Ensuring our staff deliver a high standard of Person-centered care to our residents at all times is my priority.
Job Title: Home Administrator
Joined: 2024
Hello, my name is Alison and I'm the Home Administrator here at Collingtree Park.
Job Title: Head of Unit
Joined: 2000
Hello, my name is Debbie and I'm the Head of Unit for our Memory Lane Community here at Collingtree Park. I have had the pleasure of working within the home and caring for our residents here for 25 years. Dementia care is my passion, part of my role is to ensure our residents living with dementia continue to have purpose and fulfilment in their everyday lives. I'm extremely proud of the personalised care our staff deliver, seeing the happiness it brings to residents is priceless.
Job Title: Resident Ambassador
Hello. I'm Pamela, the Resident Ambassador at Collingtree Park. I was chosen by other residents to represent them and pass on their comments to management. I enjoy this responsibility and attend all the Residents' Meetings.
Job Title: Head Chef
Joined: 2023
Hello, I’m Jennifer the Head Chef at Collingtree Park care home. I have been in the Care Home sector for the past 3 years and working in hospitality for 27 years. I enjoy cooking, entertaining and hospitality and have had the opportunity to travel the world with my job. Cooking is a real passion of mine and being able to make and refine dishes to suit different tastes and needs.
My day involves speaking to the residents and finding out their favourite foods and recreating all their happiest memories. Food nutrition is a very important part of the day in a care home and it’s essential to get it right. It gives me great pleasure to see the joy on our resident's faces as they enjoy our cuisine. The kitchen team love to share ideas to constantly keep up with the latest trends to produce some appetising dishes. Getting the right balance is a must! One of my specialities is homemade sweets and treats and I like to express this every day on our morning and afternoon tea trolley.
Job Title: Activities Coordinator
Joined: 2024
Hello, my name is Martin, welcome to our ‘Life’ at Collingtree Park Care Home page.
Hello, my name is Martin, welcome to our ‘Life’ at Collingtree Park Care Home page where you'll find regular updates on all we've been doing, including the events we have planned.
My role is to ensure that our activities, outings and the entertainment we provide is stimulating and inclusive of all our residents no matter their challenges. It is important to me that our weekly calendar offers enriching experiences with music from live entertainers, visits to various locations outside the home, as well as arts and crafts tailored to individual abilities.
Getting to know our residents better is so important, and through regular family and friends’ meetings we can gain a greater understanding of their loved ones' interests and life prior to joining Collingtree Park that will make for a richer activities program to be developed.
I look forward to getting to know you, and your loved ones.
We are always open to new ideas. If you would like to get involved in any of our Life Enrichment activities or have a skill, or project you'd like to share with our residents, please click here to contact the activities team direct. New entertainers and community links are always welcome.
Job Title: Admin/Reception
Joined: 2024
Hello, my name is Midhun and I'm the receptionist and administrative assistant here at Collingtree Park.
Job Title: Second Chef
Joined: 2018
Hello. I am Tamara, Second Chef at Collingtree Park. I have always loved cooking for myself and have developed my career in food since coming from Greece to the UK.
Collingtree Park feels like a big family - I cook with love, as I would for my own family. I research recipes online and try them at home to get them just right for our residents. I like cooking main courses, making them attractive, hearty and full of flavour. I am already working on menus for next season.
I can adapt any of my recipes for people with allergies or swallowing difficulties, so they can enjoy the same flavours as everyone else.
I also make cakes and other treats for birthdays and events.
Job Title: Maintenance Manager
Hello. I am Simon. I joined the Collingtree Park team as a Maintenance Assistant in 2014 and was soon promoted to Head of Maintenance. My main responsibility is to keep the home in full working order. I ensure the décor, furniture and equipment are always attractive, comfortable and safe. I carry out inspections and safety drills to comply with Barchester and statutory policies for equipment and the whole home environment. I manage the maintenance and gardening team and liaise with external contractors. I support residents and families in personalising their bedrooms by putting up pictures and arranging furniture, especially for new residents. In my spare time, I enjoy watching and playing football, swimming and cycling.