Review from Moira W (Daughter of Resident) published on 22 March 2019
Submitted via Website • Report

Overall Experience

My mother has been a resident of Freestones for over 3 years now and during this time I have never had any doubts about the high quality of care provided in a comfortable, professional yet home from home environment. I can recommend the home to anyone.

Reply from Claire Davidson, Registered Manager at Freestones Residential Care Home

Lovely feedback, thank you very much.

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Review from Colin D (Friend of Resident) published on 21 March 2019
Submitted via Website • Report

Overall Experience

This is a very caring and competent residential home. The manager and her team are extremely helpful, informative and thorough in all that they do.

Reply from Claire Davidson, Registered Manager at Freestones Residential Care Home

Thank you for your kind words.

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Review from Simon John N (Son of Resident) published on 3 January 2018
Submitted via Website • Report

Overall Experience

My mum was resident for over 3 years. It was not an easy time and we saw a previously strong, intelligent and capable woman decline with dementia. Nevertheless, my mother’s last years were much happier and fulfilled than they might otherwise have been. We are grateful to the staff for their efforts.

She was a “character”, who was difficult as well as being witty and humorous. Staff coped admirably and skilfully and we appreciated that mum was, for them all, a human being for whom they had an excellent relationship. The professionalism of care ensured that her suffering was minimalised. They combined this with the warmth of a family. The home was always welcoming to visitors. This helped us cope with a very difficult situation. We were always kept well informed as to the health and well-being of my mother whilst visiting or by phone when necessary. It was clear that the staff knew her. As a family we recommend Freestones unreservedly.

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Review from Samantha J (Granddaughter of Resident) published on 8 September 2017
Submitted via Website • Report

Overall Experience

One of the main things that stand out is the friendly nature of the home, you are always met with a smile and the offer of a cup of tea.
You can visit the residents own room or stay in the communal lounge, either way, young children are encouraged to be themselves, it really does feel very homely.
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feels wrong to call them 'staff' because that gives the wrong impression, whilst always very friendly the ladies are happy to help in any way and always very respectful, preserving dignity and independence is obviously very important at freestones.
In the 6months that our grandad was living at Freestones Residential Care Home, he and our extended family were very happy with his health and well-being, although it has to be said he didn't like the jacket potatoes! On this, you should use your own discretion, but regarding the caring, friendly atmosphere and the genuine nature of the people who will look after your loved one please take my word that you'll be very happy to leave your relative at Freestones.

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Review from Felicity E (Power of Attorney of Resident) published on 7 February 2017
Submitted via Website • Report

Overall Experience

This is a family run home where the management and staff provide a warm environment for the residents to feel safe and secure and their individual needs are considered at all times. I would highly recommend Freestones to anyone who is thinking of moving into residential care either themselves or for

a family member.

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Review from Sally B (Daughter of Resident) published on 6 February 2017
Submitted via Website • Report

Overall Experience

My Mother transferred to Freestones from the hospital. She was very poorly but the care provided for her was first class. Specialist equipment was obtained immediately and the staff provided round the clock care. Nothing was too much trouble and medical care was obtained as soon as needed as well

as regular visits by the nurse. I highly recommend the care provided by the Manager and all the staff. Everyone was so friendly and welcoming. Unfortunately, Mum was too ill to take part in the day-to-day activities provided and passed away after a short period. However, we are grateful she was able to be at Freestones and we truly feel that Mum had the best possible care there.

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Review from Ruth R (Friend of Resident) published on 28 October 2016
Submitted via Website • Report

Overall Experience

Our friend has settled in well at Freestones and is very happy with his room. He enjoys eating his meals with other gentlemen and has no complaints about the food he is given.
The staff are friendly and very helpful to him and to us, his visitors. He is very impressed with the quick turnaround for

his laundry and recent infections have been dealt with promptly by bringing in a Nurse as soon as possible.
Our friend's room sometimes seems dusty but we believe that is because he tells the staff not to bother as he has already done it. Unfortunately, his eyesight is very poor and he doesn't see where cleaning is needed.

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Review from Patrick (Son of Resident) published on 28 October 2016
Submitted via Website • Report

Overall Experience

My Mum Joan joined Freestones in August 2016, transferring from another local care home. She came to the home very poorly indeed, so much so that she had to have a two-week stay in hospital; in truth, it was touch and go whether Mum would 'fade away'. On hearing the hospital had done their best to make

Mum better, the manager and the staff had no hesitation in receiving Mum 'home', very quickly organising the necessary specialist equipment for her return. Since she has been home, the care the staff has demonstrated has been first class, with Mum being looked after as part of the Freestone 'family'. I could not have asked for more and would like to go on record to personally thank the manager and her staff for the time, attention and affection shown towards Mum.

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Review from Rod H (Son of Resident) published on 25 January 2016
Submitted via Website • Report

Overall Experience

Freestones Residential Care Home has been caring for my mother for over ten years now and their quality of care is second to none. Over the last ten years her needs have changed considerably (due to advancement of Alzheimers) and they have supported her throughout and kept us informed at every stage.

We are welcome to visit at any time and all the staff are friendly and informative. At no time have we ever had any concerns and have been very thankful over the years that this was the home we chose. Whilst there are a number of activities for the residents, my mother can no longer participate, however she was always encouraged during the early years.
I would totally recommend Freestones as a Care Home that provides that personal touch, which is more like a family environment than a care home.

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Review from Rob B (Nephew of Resident) published on 22 January 2016
Submitted via Website • Report

Overall Experience

Freestones are a professional organisation who provide the highest quality of care for their residents. The Home is warm, cosy, clean and tidy and the food (cooked on site) is top quality. The staff are fantastic and are always immediately available to attend to residents' needs as and when they arise.

Visitors are warmly welcomed to the Home at any time and can stay for as long as they wish. The staff at Freestones will constantly inform the family or friends of the residents with regards to any change in circumstances ie an illness, Drs visit, change in medication etc. Freestones is a very highly thought of Care home, has a first class reputation with rooms that are considered 'sought after'.

Reply from Claire Davidson, Registered Manager at Freestones Residential Care Home

Thank you for this lovely review - the care staff will be really happy to read this as they work so hard.

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Freestones Residential Care Home

Care Provided by Freestones Residential Care Home

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