Heatherington House

5 London Road, Kettering NN16 0EF
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22 Reviews
  • Heatherington House, Kettering
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Show Heatherington House on the Map

Care Provided by Heatherington House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 8 Service Users
  • Primary Care Categories
  • Learning Disability
  • Mental Health Condition
  • Younger Adults
  • Care Offered
  • Prader-Willi Syndrome
  • Other Care Provided
  • Independent Living Training
  • Own GP if required

Good to Know

  • Person in charge
  • Margaret Elliott (Service Manager)
  • Admission Criteria
    • Male only
    • Ages 18+
  • Room Information
    • Single Rooms (8)

Facilities

  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
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Heatherington House Reviews (22)

Total of 22, showing 1-20

Over all time Heatherington House has 22 reviews.

Overall Experience

  • 21
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22

Review from Matthew B (Resident) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I like all staff at Heatherington House, good with the team and people who live at home. Good enough for us, love the house because I am living with a guy who is my friend. We go out together, to club dance with girlfriends and drink together all night 18:30 to 21:00, when we go home to bed until the
morning.

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Review from Christine C (Sister of Resident) published on 23 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience here visiting my brother has been absolutely outstanding. Extremely friendly, caring, supportive and professional staff. All residents are very welcoming too, and it's been wonderful seeing them all with their daily routines, smiles and generally talking with one another. The house and
communal areas are absolutely beautiful. I've felt very welcomed and had an amazing time seeing my brother. I am already looking forward to my next visit in the near future.

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Review from Theresa M (Mother of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the manager and her team in Heatherington House, to be extremely helpful and competent in taking care of our son. They have worked selflessly during the challenging recent months. They all deserve an applaud from all of us and many thanks to all the wonderful staff.

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Review from Sami M (Brother of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic facility with dedicated staff. I don’t know where we’d be without the support that my brother receives. He’s completely at home there and is living a happy life. What more could anyone ask for?

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Review from Rebecca M (Sister-in-law of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was greeted by the very friendly staff and a few residents shortly followed by the offer of a nice hot tea. (It was raining!) The facilities are top notch and very clean. The house was warm and homely. Residents all seem very happy and well looked after by the caring, attentive staff. A pleasure all
round.

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Review from Lynne F (Mother of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since new management, the service has improved no end. My son is so much happier and settled. He has a balanced life and enjoys a variety of activities. He has a paid job in which he is doing very well. He has lots of friends and enjoys socialising which he has plenty of opportunity for. He is very
excited about going on holiday to Portugal and has been counting the days. All the staff do an excellent job. I have peace of mind knowing my son is safe and happy.

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Review from Ralph M (Brother of Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great atmosphere.
Happy staff.
Happy residents.
Lots of activities.

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Review from Bali S (Mother of Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The house staff are very friendly and professional. Resident has continued to achieve and highly maintain his physical health by keeping the weight off. He has lost well over 30kg in weight and is looking excellent! He is supported with working and socially. He has developed confidence and is happy.
Never complains. I am truly grateful to all the staff for their support. Thank you.

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Review from Joyce C (Mother of Resident) published on 6 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been a resident at Heatherington House for many years. He has been well cared for during his stay. He is encouraged to maintain a steady healthy weight which was the key factor in his placement. He is encouraged to exercise regularly and maintain his fitness level. He also has voluntary occupations
which he enjoys. Over the last few years, he has become more independent with activities of daily living due to staff encouragement. I can't praise them too highly for their support to my son and to the family.

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Review from Jameel M (Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We do lots of cooking. We go out for cultural meals. We go to discos and holidays. The staff are nice and friendly and they keep me safe. I have nice friends and we spend time together. I enjoy bingo. I have won £250. I am very independent and go to work. I am happy to live here.

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Review from Matthew C (Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff help me and care for me. The other residents are my friends. We do lots of activities, such as karaoke. I like to play snooker. We have a television in the lounge. I get taken bowling and I play on my Xbox.

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Review from David C (Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heatherington House is a wonderful home to live at, for it brings every enjoyment and every single day of our PWS lives, every single year. The staff are all brilliant for they help us a great deal with our eating disorder to thoroughly brighten each day of our lives of a resident who lives his or her
life with PWS.

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Review from Gary F (Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like going on holiday with the staff. I like going to the yard disco. I like spending time with my girl friend. I like going to the cinema and cultural meals, going to the gym. My weight is very good.

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Review from Gurveer S (Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heatherington House is a recommended place to live in. It is a very good place for other PWS persons to come and decide to live in the future. Staff are very supportive and give friendly advice and also caring. I have lost amount of weight and I have a very good health.

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Review from A C (Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lot more independent holidays. Trips out and staff are very helpful most of the time.
Friends walk and I'm doing own medication and being able to choose where we go on holiday.
Having my room decorated and I have my own chair in my room that I worked on.
Cooking in the kitchen, discos, karaoke and
bingo.

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Review from Jawad M (Father of Resident) published on 7 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The change in care and day to day running of Heatherington House in the last 2-3 years is amazing.


I have been most impressed by the care and attention given to my son. He is far happier and engaged with staff and other residents than before with the arrival of the new manager and her team.
At

one time my son was intent on leaving Heatherington because he was unhappy with his life there. This resulted in him more than once running away.


Now my son thoroughly enjoys his jobs and social life and is extremely happy with his situation. He is encouraged to use his skills, e.g. he plans and cooks a meal for the entire house which gives him great confidence and pleasure.
The house itself is also greatly improved with the bedroom decor individually designed for each resident. It is also much cleaner and very well run.
Many thanks to the manager and the team.


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Review from Andrew M (Father of Resident) published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son has been a resident of Heatherington House for three years. In this time he has received the best of support and assistance when he needs help the staff are always ready with support and care. All members of staff from the management to the support workers are well trained and support our son
with a complete person-centred care package. Our son is in a safe, loving, caring home, this helps us with our peace of mind. Our son receives assistance with his A.D.C.S when required and this has enabled him to live a happy confident life. Thank you to all staff.

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Review from Nicholas M (Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy living here.
Food good.
Activities are fun.
Feel safe and staff care about me.
We have a laugh together.
I have made some nice friends.

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Review from David M (Father of Resident) published on 24 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As parents, we are simply delighted with having found this home for our son. He could not be more happy. It has been life changing for him, both physically and mentally. Our son is a sociable person and this feels just like a family home which is exactly what we wanted for him. He is enjoying life to
the full within the limits of his syndrome. We could not have wished for a better place for him.

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Review from Noel G (Friend of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made to feel very welcome. Facilities are first class and very clean. The staff are a credit to the house. The activities for the residents are excellent.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Frequently Asked Questions about Heatherington House

What types of Care is Heatherington House registered for?

Learning Disability, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heatherington House provide?

Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Heatherington House have?

There are 8 Single Rooms.

What are the Facilities & Services at Heatherington House?

Own Furniture if required, Near Public Transport, Minibus or other transport, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heatherington House to the centre of Kettering?

0.2 mile(s) as the crow flies, distance by road may be significantly further.