Holly House Residential Home

36 Green Street, Milton Malsor, Northampton NN7 3AT
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9.8 46 Reviews
  • Holly House Residential Home, Northampton
Holly House provides a personalised care service designed to enhance each resident's quality of life, with carers who respect privacy, dignity and independence. A skilled team of staff help individuals to make informed decisions, taking into consideration any disabilities or impairments, with the aim of exceeding contractual arrangements.

Carers are available throughout the day and night and, as well as being ideal for the care of older people, Holly House provides an effective residential service for dementia care and for physical disabilities.

Situated in a picturesque village with thatched cottages and good local amenities - about 4 miles from Northampton Town Centre and 1.5 miles from Hunsbury Tesco. The accommodation consists of large single rooms with en-suite facilities. Lovely garden, lounges and large attractive dining room and facilities.

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Care Provided by Holly House Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Owner
  • Mr & Mrs P Menon
  • Person in charge
  • Parvin Menon (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Holly House Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Holly House Residential Home Reviews (46)

Total of 46, showing 1-20
9.8

Holly House Residential Home has a Review Score of 9.8 (9.789) out of 10, based on 9 reviews in the last 2 years. Over all time Holly House Residential Home has 46 reviews.

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Review from C A (Son of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with care given to my dad. He can be very difficult at times, but all efforts are made to treat him with dignity and respect. I moved my dad to Holly House Residential Home from a previous care home where he really struggled to settle. Holly House is great for him and us. Also the
food is very good. I have eaten here several times myself.

Reply from Naeha Menon, Deputy Manager at Holly House Residential Home

Thank you so much for your kind words and feedback. It means a great deal to our team to hear that your dad is happy and settled at Holly House Residential Home. We understand how challenging transitions can be, and we are delighted to know that he is comfortable here and that you feel confident in the care we provide.We are committed to treating all our residents with dignity and respect, no matter the challenges, and it's heartening to know our efforts are making a positive impact. It's also wonderful to hear that you enjoy the food! We take pride in ensuring both our residents and their families feel welcome and well cared for.


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Review from A A (Husband of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for over a year. During this time she has been happy. The management and carer staff have always been attentive to her welfare and needs. The premises are kept clean and hygienic. I remain happy with the care that continues to be taken for her well-being.

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Review from D H (Son of Resident) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very satisfied with the care my mother received. She had complex care issues and the staff were always very kind and caring towards her. I felt that she was very safe and cared for. She was well fed and the staff took time to make sure she ate her food. The only improvement I can suggest is to
have more staff at very busy times.

Reply from Parvin Menon, Owner at Holly House Residential Home

Thank you so much for taking the time to share your thoughts about the care your mother received at Holly House. We are truly heartened to hear of your satisfaction with the level of care, and attention she was afforded by our staff. Ensuring the safety, well-being, and comfort of our residents is our utmost priority, and it’s wonderful to know that we were able to meet your mother's complex care needs effectively. We sincerely value your feedback regarding our peak times. Reflecting on the numerous and inclusive meetings we've had, we meticulously monitor and manage these resources with the utmost care and expertise. This rigorous approach, undertaken with family consent, ensures that all our residents, including your mother, have consistently received and continue to receive the highest standard of care. Thank you once again for your kind words and trust in us. With warm regards.


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Review from Quentin P (Son of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Holly House staff have cared wonderfully for my relatives these last three and a half years. She has been treated with kindness and consideration throughout and with particular care for her own special needs and condition. We, her family, have always been made very welcome. This is a very welcoming
home with very caring staff.

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Review from Simon B (Son of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The owners and staff at Holly House have provided unparalleled care for my poor mum. Her dementia has made her quite challenging to care for, but the carers have been infinitely patient and kind to her. Her physical needs are taken care of; she is being properly fed and has put on some weight; her overall
condition is much improved. My wife and I looked at several local care homes in preparation for this day and Holly House was by far the best in our opinion.

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Review from Caroline M (Daughter of Resident) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect place for my mother to live as the care is the best. The owners are amazing, nothing is too much trouble. The carers are superb and did everything they could for my mother. So glad that she was able to spend the last years of her life there.

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Review from Anne H (Daughter of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are Holly House Residential Home give excellent care to the residents. They are very caring indeed, my mother is always pleased to see them and this is evident by her facial expression. The staff are approachable and friendly, I feel confident that my mother is well cared for.

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Review from Helen C (Daughter of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Holly House Residential Home are always so friendly and helpful. Mum is always happy to see them.
The coronation party was wonderful. Mum really enjoyed it. It prompted memories of the last coronation when Mum was in London.
I would recommend Holly House Residential Home to anyone requiring
elderly care. Mum really enjoys the food that is prepared.

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Review from Johanna L (Niece of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our aunt has particular needs having had a stroke. The staff are always caring and considerate, responding to her needs. She has communication issues and mobility. Staff are keeping us informed of her status if we are unable to visit. The care home has welcomed us as visitors, holding events for us
to share with my aunt which have given us lots of happy memories.

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Review from Christine R (Daughter of Resident) published on 10 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was transferred to Holly House in October 2022 from hospital.
My mother passed away near the beginning of March 2023.
She was in her 90s very frail, not weight bearing, and had Dementia.
During the time my mother was a resident at Holly House, there was nothing that the carers wouldn’t
do for my mother.
The kindness and love shown was way beyond what I expected.
I was able to visit at any time during the day it didn’t matter if it was lunchtime, toileting time, or teatime.
I was always welcome.
The food was also very nutritious and enjoyed by my mother.
The owners of Holly House were very mindful of their residents getting infections, all visitors, staff, and medical professionals had to perform a COVID test before entering Holly House.
I can’t praise this care home enough for the care they gave my mother.
The owners and carers were superb.
Thank you.

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Review from Sean B (Son of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks for fantastic care of my mum. She was well looked after and made many friends. Very attentive staff, I can find no fault with how well my mum was attended to.

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Review from D T (Son of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If I was to sum up Holly House in a few words - caring and very professional. My mother's care was excellent. Nothing was spared in her care.

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Review from Hilary K (Daughter of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Holly House has been an excellent home for my mum over the past two years. She was well cared for and always treated with dignity. As a family member, I was always informed of any concerns and made welcome when visiting.

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Review from Marcus T (Son of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding in many ways. We moved our mother into the facility at the end of last year. The bedroom is new with a very functional en-suite. Facility is maintained very well and kept very clean. There is a nice conservatory which looks out onto the gardens. Nothing is too much trouble. Very attentive
and caring staff. I would highly recommend this care home.

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Review from Marion W (Wife of Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my husband has not settled too well, the staff have taken good care of him, and he is comfortable with them.

Reply from Parvin Menon, Owner at Holly House Residential Home

Dear Marion, we appreciate your kind words. It was a pleasure to look after your husband. We have shared your comments with our care team, and they welcome your feedback.


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Review from L T (Daughter of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the pandemic my mum was taken into Holly House. How lucky was I, as they have been wonderful to my precious mum. The manager always has time to talk with you and I have found all the staff welcoming. The home itself is lovely and clean and very homely. I could not have picked a better home for
my mum.

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Review from Joanna H (Daughter of Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Holly House highly enough. The management and the staff all went above and beyond in caring for our mother. We chose Holly House after extensive research and were extremely happy with the outcome. It was a difficult decision to move our Mum to a care facility but it was the right
decision at the right time and the team did not let us down.

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Review from Jacqui C (Daughter of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We really couldn’t have chosen a better home for our dad! He is so very lucky to be cared for by the staff and management at Holly House. Each member of staff knows my dad well and understands his individual needs and requirements, they adapt the care to make him comfortable and relaxed. I know my
father is treated with dignity as I have witnessed this. Caring for people with dementia isn’t easy and even when challenges have arisen, the staff have done everything possible to assist my dad and maintain his safety and well-being. Particularly through lockdown I know the management have gone above and beyond to protect the residents and staff of the care home and I can’t thank them enough for this. The facilities are constantly being updated to enhance the experience for residents. As a family we spent a lot of time visiting care homes before making our choice, we definitely made the right one!

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Review from Judy G (Friend of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely care home. Cannot fault the cleanliness and all of the staff. As a regular visitor, I was extremely happy with the care that they have shown to residents and visitors. Nothing was too much trouble as they went over and above what I expected and were very caring.
The staff were very good
and handled the residents considerately, especially during Covid. I was very impressed that they were Covid free for many months and that showed how seriously they took cleanliness.
I would definitely recommend putting your loved ones in their hands.

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Review from Suzy A (Daughter of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing to recommend Holly House. My Mum spent five years here and she was very well cared for during this time. It’s was such a relief her needs were taken care of in such a happy and caring environment and more so during lockdown. The home has a family feel and the owners are very much involved
in the residents care. They are also always on top of medical/health issues and have a good relationship with the local surgery. The staff are very caring and patient and everyone is welcoming when you visit.

Reply from Parvin Menon, Owner at Holly House Residential Home

Thank you, Suzy. Much appreciate your heartfelt comments. As always the credit goes to staff and others in the management role. Please also thank your sisters and other family members who visited the Home to see your mum. We remember you all.


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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Holly House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Holly House Residential Home is calculated as follows: ( (96 Excellents x 5) + (12 Goods x 4) ) ÷ 108 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Holly House Residential Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Frequently Asked Questions about Holly House Residential Home

What types of Care is Holly House Residential Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Holly House Residential Home provide?

Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Holly House Residential Home have?

There are 28 Single Rooms.

What are the Facilities & Services at Holly House Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Holly House Residential Home to the centre of Northampton?

3.5 mile(s) as the crow flies, distance by road may be significantly further.