Holly House Residential Home

36 Green Street, Milton Malsor, Northampton NN7 3AT
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9.8 46 Reviews
  • Holly House Residential Home, Northampton
Holly House provides a personalised care service designed to enhance each resident's quality of life, with carers who respect privacy, dignity and independence. A skilled team of staff help individuals to make informed decisions, taking into consideration any disabilities or impairments, with the aim of exceeding contractual arrangements.

Carers are available throughout the day and night and, as well as being ideal for the care of older people, Holly House provides an effective residential service for dementia care and for physical disabilities.

Situated in a picturesque village with thatched cottages and good local amenities - about 4 miles from Northampton Town Centre and 1.5 miles from Hunsbury Tesco. The accommodation consists of large single rooms with en-suite facilities. Lovely garden, lounges and large attractive dining room and facilities.

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Care Provided by Holly House Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Owner
  • Mr & Mrs P Menon
  • Person in charge
  • Parvin Menon (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Holly House Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Holly House Residential Home Reviews (46)

Total of 46, showing 21-40
9.8

Holly House Residential Home has a Review Score of 9.8 (9.789) out of 10, based on 9 reviews in the last 2 years. Over all time Holly House Residential Home has 46 reviews.

Overall Experience

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Date Published

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Review from Alison S (Daughter of Resident) published on 11 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Holly House is a small and wonderful family led home, and while I have missed my mum desperately during the lockdown, I know she and her friends are shown the same compassion, care and respect found in any devoted and close-knit family. I cannot stress strongly enough how grateful I am knowing that
my mum has been in such capable and caring hands during the pandemic I cannot praise the family and their team highly enough for the lengths they have gone to keep residents, staff and families safe and continued to nurture our loved ones through incredibly difficult times. They have shown huge compassion, intuition and courage, and I know that I will always feel indebted and thankful.

Reply from Parvin Menon, Owner at Holly House Residential Home

I kindly thank Alison greatly for such a heartwarming review. I also thank the dedication of the staff group and the care leadership. God Bless them all at Holly House.


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Review from Susan E (Goddaughter of Resident) published on 11 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the level of care and compassion that my godmother has been shown since she became a resident at Holly House. I have always found the staff to be very caring, kind and competent and it is reassuring to know that she is in good hands!

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Review from Lynn C (Daughter of Resident) published on 3 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Holly House is a very caring and welcoming home. My mother has lived there for four years and has been well looked after. Staff are friendly and efficient. I have every confidence in the standards of care and personal attention that residents receive. The home, its surroundings and facilities are very
pleasant and the rooms and communal areas are always immaculate. Holly House has a real family atmosphere and I would certainly recommend it.

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Review from Claire (Daughter of Resident) published on 3 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Holly House for four and a half years. I have been extremely pleased with the choice of home and would make the same decision again which speaks volumes. Mum is always kept clean and tidy and receives exceptional care from the carers and the owners who themselves are
very much hands-on in the running of Holly House. All family members are warmly welcomed by staff and owners when visiting Mum. Residents are treated as individuals and the home's policy is definitely not a one size fits all.
Holly House have been exemplary in their handling of the pandemic. They locked down the home very early before government advice with the carers and owners working incredibly hard to keep residents safe.
I would recommend Holly House to anyone who is looking for a home for a loved one.

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Review from Kate M (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in September 2019 after two strokes. The care that the nurses and owners gave Mum was outstanding. The atmosphere of the hone was more like an extended family home, and everyone was pleasant. Visitors were always made to feel welcome. Special efforts at Christmas was much appreciated for all
the family and residents to enjoy. I would highly recommend this home for anyone looking for a friendly, caring home for their relatives/ friends.

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Review from Carol H (Daughter of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum went to live at Holly House from an extended stay in hospital, prior to which she lived in her own home with care 3 times a day. What a difference in mum now. She looks well! She’s always clean and her personal and medical needs are taken care of by the whole team. They are proactive when medical
issues present. Mums settled in well, she is safe and content and visitors are always made welcome.

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Review from Chris W (Son of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff and owners of Holly House very caring, loving and hands on. My mother was kept clean, well fed and happy. The home is welcoming and friendly and very clean. The food is all freshly made meals.
I would not hesitate to recommend Holly House to anyone.

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Review from A M (Daughter of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has spent the past 3 and a half years at Holly House.
I have always found the home to be warm and friendly and I have been highly satisfied with the care provided.

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Review from Deirdre O (Daughter of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Holly House for three years now. I beleive she is very content and feels safe and secure with the kindness and care from the manager and staff at Holly House I always know they have mum's best interests at heart. I couldn't thank them enough for looking after my mum.

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Review from Stephen F (Son-in-law of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the two and a half years my mother-in-law has been a resident at Holly House she has received extremely good care. Due to the home only having 22 residents all the staff know the residents personally. Holly House has a policy of treating each resident accordingly to their needs and personality.
It is not a one fits all home. In short Holly House is a very caring place which is not easy to always find.

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Review from Julia C (Daughter of Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Holly House for over two years and is very settled and comfortable. She could no longer look after herself and realises how much is done for her and how every request is granted very quickly.
The staff are all exceptionally kind, cheerful and willing to help Mum in all aspects of her
daily living.
Any food requests are met, the owner's unfailingly kind and the staff very respectful. This is a lovely, happy care home.
We are so lucky Mum lives here.

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Review from Patricia C (Daughter of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Holly House is exceptional and dispells all of the myths and fears that lied deep within me.
For example, care homes giving me complete peace of minds my Mother (97 and very frail) could not be better cared for. The proprietors as well as being very professional, are very "hands-on" speaking to each
resident by name, treating them with respect and being very mindful of their individual needs, catering for them accordingly. The home is spotless, the food is excellent and the staff are wonderful. I cannot praise them enough. Recently we've had an outing to a local restaurant and to a wonderful BBQ where friends and family were warmly welcomed to this, in addition to the monthly activity. All this in the three months mother has been there! To sum up, I would recommend Holly House to anyone as it really is first class.

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Review from Winnie B (Friend of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good carers, owners very hands on. My friend is well looked after.
Friendly atmosphere.

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Review from J R (Son of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care Mum receives at Holly House. Staff are so respectful and attentive at all times. It is always warm and inviting. It gives us great peace of mind to know that Mum is in such a calm and caring environment.

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Review from Edward B (Son of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Holly House almost 3 years ago. My wife and I feel very fourtunate that mum's home is Holly House. She has been loved and cared for since the day she arrived. The staff and owners have been exemplary in their devotion of duty to mum.


There is a lot of interaction between staff and

residents with a happy and positive environment for all. We have always been made very welcome and the managers and their staff have become very special friends. We would 100% recommend Holly House as an outstanding care home.

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Review from Rosalie B (Daughter of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We (as a family) are very happy and have no problems with Holly House Residential Home. Staff are lovely Staff are lovely with Mum, no request is too much and is a very peaceful and happy environment. Care is high and that is a comfort for us.

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Review from Sue P (Daughter of Resident) published on 4 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been here since February 2017 as my mother was no longer able to look after him. The staff are lovely and look after my dad and his needs so well. He is always treated with respect. The owners, are generally always around and are very warm and welcoming. Nothing is too much trouble for them.
Refreshments are always offered when visiting. Residents have a wide choice of food at meal times, the menu is on display in the dining room. Dad has a lovely spacious and airy en suite room which is kept spotless.

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Review from Julia C (Daughter of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Holly House is a homely environment for my mother who is almost 98years old.
She is treated with great respect, affection and all her needs are catered for.
The staff are very kind and friendly, they genuinely seem to their work and are warm towards the residents and their families.
There is a
lovely feel to Holly House and any requests are dealt with quickly and any health issues referred to the local surgery immediately.
Mum has all she needs at Holly House.
Sometimes special treats are laid on, such as a spontaneous meal in the local pun.
The owners of Holly House give 100% and more to everyone.

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Review from Andrew B (Son of Resident) published on 20 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Holly House in February 2016 and was greeted wonderfully by all the staff which meant she settled into her new environment very quickly, which was crucial given her Alzheimer's. She was made to feel part of the home immediately.
The care she receives is exemplary, in particular, the
close, tactile attention from all the carers and management which gives her confidence and makes her realise she is constantly loved. The residents are very closely monitored which means that any need is immediately addressed.
Within a very short time, she was eating heartily and putting on necessary weight thanks to the careful regime of ensuring that residents have 3 nutritious meals a day.
Most importantly mum is dressed beautifully every day and her hair is always well presented. The management and staff ensure her dignity is maintained at all times.
We visit very often and are we are always warmly welcomed and consulted on every aspect of her well being.
One word - delighted.

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Review from Janet S (Daughter of Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always welcome, the staff are very kind and obliging. Very clean and comfortable. If I ever need to go into a care home, it would be my first choice.

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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Holly House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Holly House Residential Home is calculated as follows: ( (96 Excellents x 5) + (12 Goods x 4) ) ÷ 108 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Holly House Residential Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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