Holly House Residential Home

36 Green Street, Milton Malsor, Northampton NN7 3AT
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9.8 46 Reviews
  • Holly House Residential Home, Northampton
Holly House provides a personalised care service designed to enhance each resident's quality of life, with carers who respect privacy, dignity and independence. A skilled team of staff help individuals to make informed decisions, taking into consideration any disabilities or impairments, with the aim of exceeding contractual arrangements.

Carers are available throughout the day and night and, as well as being ideal for the care of older people, Holly House provides an effective residential service for dementia care and for physical disabilities.

Situated in a picturesque village with thatched cottages and good local amenities - about 4 miles from Northampton Town Centre and 1.5 miles from Hunsbury Tesco. The accommodation consists of large single rooms with en-suite facilities. Lovely garden, lounges and large attractive dining room and facilities.

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Care Provided by Holly House Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Owner
  • Mr & Mrs P Menon
  • Person in charge
  • Parvin Menon (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Holly House Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Holly House Residential Home Reviews (46)

Total of 46, showing 41-46
9.8

Holly House Residential Home has a Review Score of 9.8 (9.789) out of 10, based on 9 reviews in the last 2 years. Over all time Holly House Residential Home has 46 reviews.

Overall Experience

  • 39
  • 7
  • 0
  • 0
  • 0

Date Published

46
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2
9
37

Review from Hilary R (Daughter of Resident) published on 23 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After considering various care homes in Northamptonshire for our mum we were immediately impressed with Holly House as it seemed welcoming and very friendly. We were shown around the whole building which was very clean and tidy and also the room which would be available. Mum was transferred efficiently
from the hospital and settled in comfortably. We have always been kept informed of her progress and also doctors visits etc. The family owners and staff are very caring and ensure the residents are happy. Food and cleanliness is of a high standard and after a year mum is still happy with no grumbles about her situation. Excellent care home.

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Review from Anthony H (Son of Resident) published on 22 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Holly House have looked after my mother for almost 4 years now. She has had the very best of care and is very happy there. I can assure you that Holly House is like the best hotel in Northamptonshire. Great staff.

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Review from Ivor R (Son of Resident) published on 9 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well cared for and is treated with the greatest of dignity and respect. All residents are treated as individuals. Health care is excellent and Holly House has a very good relationship with local doctor practices.

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Review from Rod Y (Son of Resident) published on 9 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very settled at the home and has an excellent relationship with staff. The management have worked very hard to settle her as she was very anxious when she first arrived. I am particularly impressed with the managements understanding of health issues, I am very confident that my mother has
been cared for and looked after.

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Review from Norma I (Daughter of Resident) published on 9 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Holly House offers a very friendly and helpful service and good medical care when needed. Various activities on offer make for good diversions and stimulus for residents.

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Review from David M (Son of Resident) published on 9 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Holly House since March 2015. During this time, the care she received has been exemplary.
On all visits, my mother looks well cared for, happy and content, and is able to openly engage with other residents which is encouraged by the home.
The management are keen to
openly involve families ie. various activities throughout the year, and as a family we are made to feel very welcome during every visit. I cannot complement the services enough, knowing my mother is safe and well cared for means so much.

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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Holly House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Holly House Residential Home is calculated as follows: ( (96 Excellents x 5) + (12 Goods x 4) ) ÷ 108 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Holly House Residential Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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