Willowbrook House

77 South Road, Corby NN17 1XD
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5.8 12 Reviews
  • Willowbrook House, Corby
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Care Provided by Willowbrook House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 43 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Substance Misuse
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis

Good to Know

  • Person in charge
  • Kate Hadlow (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Wheelchair Access
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Willowbrook House Reviews (12)

5.8

Willowbrook House has a Review Score of 5.8 (5.843) out of 10, based on 2 reviews in the last 2 years. Over all time Willowbrook House has 12 reviews.

Overall Experience

  • 5
  • 6
  • 0
  • 0
  • 1

Date Published

12
2
2
2
10

Review from B M (Husband of Resident) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I would not even consider kenneling my dog here. There's a handful of care staff who care, but the vast majority are non empathic, untrained unapproachable people, meant to be carers, they couldn't care less. The management are all ignorant unless it's going their way, then they're all over you. Almost
every time I visited my wife she would be sat in her recliner chair wet with urine. I asked one person, I won't even call them care staff, to change my wife and she said it's only 2 hours since we changed her and she's not due for a change for another 2 hours. I even found my wife, who I must add is of zero capacity and can't do anything for herself, in bed soaking wet at 10am and it was from during the night, some of the sheet was dried yellow. Please don't send anyone to this non caring care home

Reply from Tendai Masunda, Manager at Willowbrook House

Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns. Please be assured that all issues raised were fully reviewed and investigated, with close involvement and oversight from the relevant regulatory bodies and allocated social worker. Throughout this process, we remained committed to open communication and worked closely with you to ensure that all matters were addressed appropriately. The well-being of our residents is always our highest priority, and we continually strive to improve our services based on feedback. If you would like to discuss any remaining concerns, we would be more than happy to speak with you directly. Please feel free to contact us. We appreciate your time and wish you all the best. Best regards


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Review from Alistair M (Husband of Resident) published on 26 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is a recent resident at Willowbrook House and I cannot speak highly enough of the care she receives. A well run, kind and happy home. I visit very frequently and I am always warmly welcomed by the staff, who keep me well informed as to the state of her health and how she is settling in.

Reply from Tendai Masunda, Manager at Willowbrook House

Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that your wife is receiving the care and support she deserves at Willowbrook House. Our team works hard to create a warm, welcoming, and compassionate environment, and it's truly rewarding to know that this has made a difference for both you and your wife.We greatly value your visits and the partnership we have in ensuring her well-being. If there's ever anything we can do to further support you or your wife, please don't hesitate to reach out.Best regards


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Review from Susan B (Daughter of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was placed in Willow Brook in July as no longer safe at home. She has received the best care and settling in great. I have noticed she smiles more now. It has been hard for her, me and the staff with this virus but they have been so helpful with everything. Big thank you to all for what I thought
would be a difficult time, they have made a lot easier.

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Review from H S (Daughter of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Willow Brook House care home has gone from strength to strength over the two years that my mum has been in the home. We find that the staff provide a friendly, caring service. The management and senior carers listen to any concerns we have, and together we try to solve any problems. The catering team
always adapts the menu to suit my mums need, which can be challenging. A special mention goes to the two entertainment carers. They have worked hard to provide activities to stimulate all the residents. Facetime has been invaluable in these difficult times. Well done all!

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Review from S C (Son of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is happy at the care home and her needs are well catered for. She has a good relationship with her carers and when I have been present they are kind and loving in their attitude.

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Review from H C (Daughter of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The building is well-kept. Outside areas are good, staff are helpful and welcoming. Personal care (hygiene, etc) is good.

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Review from Helen M (Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I love it here.

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Review from M S (Daughter of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for about one year. During that time we have always found the care to be excellent. All the staff are very good and will do anything to assist my mother in any way possible.
The food is always excellent and freshly prepared. Overall we are very happy with the care provided
here.

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Review from K W (Son of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nothing is too much trouble for the caring and friendly staff (who occasionally are rushed off their feet).

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Review from Carla G (Niece of Resident) published on 6 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has lived at Willowbrook House for a year and a half. I cannot fault the care he has received from the staff. He can be quite hard work but the staff have managed his behaviours and developed a really good relationship with him. He now goes to the pub once a week which he really enjoys and
looks forward to. Thank you to all the staff that have taken the time to care for my uncle.

Reply from Willow Brook Home Manager, Home Manager at Willowbrook House

Thank you for your feedback, it is such a pleasure to have him in our home.


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Review from C R (Daughter of Resident) published on 5 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care provided by all staff towards Mother during her recent illness. Even though I felt I needed extra help, nothing was too much trouble. Service with a smile from all staff. Thank you.

Reply from Paula Oltean, Regional Manager at Willowbrook House

Thank you very much for your feedback. I am delighted to hear that you had such a positive experience at Willow Brook Care Home.


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Review from Iris (Friend of Resident) published on 22 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I accompanied my mother when visiting her friend at this home and I have to say that I was very surprised with the lovely warm welcome we received and how caring the staff are, the home was very clean and tidy and the residents were all well presented and appeared happy. There was a BBQ and a singer
outside on a decked area and some residents were dancing, it was so lovely to see as there is only ever bad press about care. I would not worry about placing my elder relatives in this home.

Reply from Ann Simmonds, Regional Manager at Willowbrook House

Thank you for taking time and effort to review our service. All comments are gratefully received and it's nice to know the home is doing well.


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Current Review Score: 5.8 (5.843)

Overview of Review Score

The Review Score of 5.8 (5.843) out of 10 for Willowbrook House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.7 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.727 for Willowbrook House is calculated as follows: ( (8 Excellents x 5) + (2 Goods x 4) + (12 Very Poors x 1) ) ÷ 22 Ratings = 2.727

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.116 Points relating to the number of positive Reviews for Willowbrook House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 1 Positive Reviews ÷ 8.6 = 0.116

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Willowbrook House

What types of Care is Willowbrook House registered for?

Older Person Care, Dementia, Learning Disability, Mental Health Condition & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Willowbrook House have?

There are 43 Single Rooms.

What are the Facilities & Services at Willowbrook House?

Own Furniture if required, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Residents Internet Access are some of the Facilities & Services.

How far is Willowbrook House to the centre of Corby?

0.1 mile(s) as the crow flies, distance by road may be significantly further.