Lancum House

Bush Close, Hardwick Road, Wellingborough NN8 3GL
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9.9 74 Reviews
  • Lancum House, Wellingborough
A purpose-built Northamptonshire care home, Lancum House cares for elderly people, some of whom suffer from dementia, all of whom benefit from a pleasant interior and surroundings, in which they have their personal freedoms and lifestyles respected.

Lancum House has en-suite bedrooms and pleasant communal areas, with residents able to make day-to-day choices between privacy and the chance to socialise with staff and other residents, as well as joining in with entertainments and activities.

Families and loved ones are welcome to make regular visits, with staff maintaining a friendly and positive outlook to all aspects of service users' care.

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Care Provided by Lancum House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care

Good to Know

  • Person in charge
  • Alysha Coleman (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Single Rooms with ensuite Wet Room (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008
    • Number of floors: 1

Funding & Fees Guide for Lancum House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,278
    • Self-Funded Residential Dementia Care from £1,346
  • (these prices are only a guideline, please contact Lancum House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Lancum House Reviews (74)

Total of 74, showing 1-20
9.9

Lancum House has a Review Score of 9.9 (9.925) out of 10, based on 36 reviews in the last 2 years. Over all time Lancum House has 74 reviews.

Overall Experience

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Review from Amanda C (Daughter-in-law of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in this home since August 24 and we were worried Christmas would be hard for her away from family but the team were exceptional, they involved her in all crafts and made her feel like their family. The care is outstanding nothing is too much for the staff. The kitchen staff cater to everyone's
needs and are amazing would recommend this care facility for your loved ones.

Reply from Alysha Coleman, Home Manager at Lancum House

Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are truly grateful for your feedback and delighted to hear that you had such a positive experience with our care home. Our team is dedicated to providing compassionate, high-quality care, and knowing that our efforts have made a difference means the world to us. We will be sure to share your lovely comments with our staff- they will be thrilled to hear them! If you ever need anything or have any further feedback, please don't hesitate to reach out. We are always here to help and support you and your loved ones.


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Review from Annette H (Daughter of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a brilliant home, the staff are always pleasant, helpful and friendly, and I know my mum is safe and well looked after and always well presented, they have loads of activities that my mum can participate in, would recommend this home to anyone who would give them 10 stars if I could.

Reply from Alysha Coleman, Home Manager at Lancum House

Thank you for taking the time to share such a wonderful review. The team will truly appreciate your kind words.


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Review from John L (Son of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was a resident at Lancum for around three years, in that time he was very happy here as were the family with the help support and love he received. The staff are very nice and supportive of both the resident and family alike. There are many daily activities that residents join in with and the weekly
journal is a great way of seeing what has been happening, what events are coming up and uploading photographs for the resident to see what has been happening outside of the home.
Dad passed recently but we were pleased that he had enjoyed his time with Lancum, the staff and the many new friends he had come to know.

Reply from Alysha Coleman, Home Manager at Lancum House

Thank you so much for taking the time to leave us such a thoughtful review. We truly appreciate your kind words and the feedback you've shared. It means a lot to us and helps us continue to provide the best possible care and service.


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Review from Zahra C (Daughter of Resident) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is more and more like her old self in her manner and behaviour. She is evidently happy and well looked after. She looks good and feels good. The staff treat her with kindness and respect, but more than that I have witnessed the love that is shared by the staff and I think this is why Mum is flourishing.

Reply from Alysha Coleman, Home Manager at Lancum House

Thank you for leaving us this kind review about the care of your mum, the team will be delighted to read it.


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Review from James G (Son of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the care home for around a year having been at other homes.
Lancum House is by far the best. The staff are great, very attentive and friendly.
My mum is always involved and loves the activities provided every day. It's great seeing her on the app enjoying herself.

Reply from Alysha Coleman, Home Manager at Lancum House

Thank you for taking the time to leave us a review, the team really appreciate it.


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Review from Thomas B (Great-Nephew of Resident) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From arriving at Lancum House to the current day, Lancum House and the staff have continued to be welcoming, supportive, friendly & fun.
The staff are always friendly and welcoming to family members and visitors. They'll happily make you a cup of tea or stop for a chat whilst you're visiting your
loved one in their care.
The residents are clearly happy and feel safe and from the day you arrive, the staff go out of their way to understand your interests and hobbies to help you feel at home.
They have a huge range of entertainment at the home for you to enjoy and arrange days out if you wish to join.
This is a very happy, safe, and high-standard care home and should be a first choice for anyone looking for a care home.
The app is great for getting photos of your loved one enjoying their time and a great way for you to send photos to your loved one of what you and the family are doing which they print out for residents to enjoy and feel included in family life still.

Reply from Alysha Coleman, Home Manager at Lancum House

Thank you for taking the time to leave us a review, we really appreciate it and the team will be delighted to read it.


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Review from Y H (Regular Volunteer) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit this care home on a monthly basis to help meet the resident's spiritual needs. All the residents look clean and happy. The staff are totally committed to providing fantastic care and it's a pleasure to be able to come into their lives just for an hour. The home always has a relaxed caring and
fun atmosphere, a credit to the hard-working staff.

Reply from Alysha Coleman, Home Manager at Lancum House

Thank you for leaving us this lovely review, we really appreciate it. The team will be delighted to read it.


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Review from Chandra C (Daughter of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Lancum House for nearly fifteen months now. I cannot thank all the staff enough for the continuous care and well-being of my mum. I am so grateful to everyone who comes into contact with my mum, whatever their job roles may be. Everyone treats my mum with respect and dignity, and
they also have a good banter and laugh with her! All the staff are very hard working, kind, caring, welcoming and professional and they provide an excellent service to the residents. The variety of activities arranged by the Activities Managers engages everyone, whatever their interests. The photos uploaded of the activities that residents participate in, are a pleasure to see.

Reply from Alysha Coleman, Home Manager at Lancum House

Thank you for taking the time to leave us this lovely review about the care of your mum, the team will be delighted to read it.


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Review from G S (Son of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff and the home has an enclosed garden which is great for family visits. Lancum also has a box of toys so great-grandchildren can play outside and not disturb others.
The entertainment team are always looking for visits and tasks from pub quizzes, walks outside, singers, dementia choir, and
much more.
The food actually has a home-cooked look about it.

Reply from Alysha Coleman, Home Manager at Lancum House

Thank you for taking the time to leave us this lovely review, the team will be delighted to read it.


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Review from Naya H (Daughter of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are exceptionally caring showing respect, dignity and professionalism in all that they do. From the cleaners, chefs and housekeeping ladies, they have always been kind to my mother.
Residents always look cared for and are made to look their best for the day. The entertainment ladies do a tremendous
job, working late to upload pictures from the day. Going above and beyond. The environment is calm and well-led, and it's a pleasure to visit.

Reply from Alysha Coleman, Home Manager at Lancum House

Thank you for taking the time to leave us this kind review about the care of your mother, we really appreciate it. I will make sure to pass your lovely comments on to the rest of the team who will be delighted to read this.


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Review from Alan C (Son of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent in the service they provide to the residents. They make the family feel very welcome when they visit. The activities they provide are exceptionally good. The home is very clean and tidy.

Reply from Alysha Coleman, Home Manager at Lancum House

Thank you for taking the time to leave us this kind review, we really appreciate it. I will make sure to pass your lovely comments on to the rest of the team who will be delighted to read this.


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Review from Amber T (Daughter of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Lancum House initially on respite care. However, after our family not being satisfied with the care she received being placed into another care home, she was assessed by the manageress at Lancum and was accepted to be relocated back to Lancum House. The home there is so much better,
it is light, airy, peaceful, clean and tidy, it's easy to find and has ample parking spaces. The staff there are lovely and make you feel welcome and keep you updated on what's happening both with your family resident and also what's going on inside the home to keep them stimulated and entertained, encouraging them to participate and to mix with other residents, as well as including their family members to join in too with various activities. To the lovely staff there, keep up the good work, you make visiting a nice relaxing time.

Reply from Alysha Coleman, Home Manager at Lancum House

Thank you for taking the time to leave us this kind review about the care of your mum, we really appreciate it. I will make sure to pass your lovely comments on to the rest of the team who will be delighted to read this.


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Review from P D (Sister-in-law of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law is receiving excellent care and is very happy in this care home. The staff are very caring and very helpful. Facilities are very clean and comfortable. I would recommend this care home.

Reply from Alysha Coleman, Home Manager at Lancum House

Thank you so much for leaving us this review, the team will be delighted.


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Review from W U (Grandson of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has been in this care home for many years now and it's a testament to how caring and clean this care home is that she has thrived there. The staff are so friendly and caring to the residents always smiling and happy and the fact that there isn't a high turnover of staff tells you something.
Nan's
room is also kept spotlessly clean and there seems to be great efforts to keep the general decor to a good standard. She regularly joins in with the activities and particularly enjoys the bingo.
Many thanks to the wonderful people at Lancum for looking after our beloved Nan so well.

Reply from Alysha Coleman, Home Manager at Lancum House

Thank you for leaving us these kind words about the care of your nan. We are so pleased to hear that your nan enjoys the activities and the bingo. Our team will be touched to read this.


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Review from Nina N (Daughter of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where has time gone? My mum has now been in Lancum House for almost a year. Well... How can I describe this wonderful house run by an amazing service manager and her team. It provides the best possible care for their residents. It has a welcoming calm atmosphere. Special home. All the staff whatever
their role, plays a very important part in their jobs by making sure that they provide a clean environment and each individual person are cared for well with love and respect. All activities, visits are carefully planned with thought so each resident is able to take part. I have seen my blossomed with happiness and contentment. So if, anyone is looking for something special in a care home for their loved ones. Look no further. Thank you each and everyone for your support. (Angels in disguise).

Reply from Alysha Coleman, Home Manager at Lancum House

Thank you for leaving us this lovely review about the care of you mum, your kind words will be passed on to the rest of the wonderful team.


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Review from Alison A (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was placed at Lancum House about 3 weeks ago and as I live in Spain and I am not from the Wellingborough area I had no idea about this home. He was moved as a permanent place arose. I'll be honest, I was very sceptical, as this whole scenario is all new to me and I am doing this all alone
without a brother or sister for emotional backup.
Well, all I can say is how absolutely wonderful this place is! I was greeted like a long-lost member of the family, the staff were all amazing! He is so much happier than where he was! I no longer feel worried. I really cannot thank and praise the staff enough and they have the family update which sounds fantastic. They will send me pictures of his week and I can send mine that will made into a little newspaper for him. Brilliant idea!
The staff took time to talk to me to update regarding my father.
It feels like a big weight has been lifted off my shoulders! I am very grateful and I will see you all very soon!

Reply from Alysha Coleman, Home Manager at Lancum House

Thank you for taking the time to leave us this very kind review about the care of your father. We look forward to seeing you!


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Review from Michael G (Son of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for over a year now and she is very happy and settled now. The home do a variety of activities, trips and organisations who visit the home. My mother really enjoys the bingo! The staff are always friendly and helpful nothing is any trouble.

Reply from Alysha Coleman, Home Manager at Lancum House

Thank you so much for leaving us a review about the care of your mother, the team will be touched to read this.


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Review from E L (Granddaughter of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lancum House is a lovely, well-kept home with fantastic staff who truly care and make you feel welcome from the moment you walk in. It's great to see my nan happy, getting involved in activities and doing well.

Reply from Alysha Coleman, Home Manager at Lancum House

Thank you so much for leaving us a review about the care of your nan, the team will be touched to read this.


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Review from K S (Daughter-in-law of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very well cared for by the amazing staff.
Nothing is too much trouble, they really go all out to make sure all the residents' needs are met.
We as a family are very happy with the care given.
The home is welcoming.
The entertainment staff are great always doing topical crafts
and the residents enjoy this.
Bingo is loved by all.
They also have singers to entertain and sing along with and this really goes down well.

Reply from Alysha Coleman, Home Manager at Lancum House

Thank you for leaving us this amazing review, our team will be so pleased to read it.


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Review from B S (Daughter of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Canada and when Mum moved into this home, I wanted to come and see how she was doing in her first week here. When you walk in, you feel the lightness of the place as there are colourful pictures on the wall and upbeat music playing in the background. I love their idea of Famileo which encourages
family and friends of the residents to share pictures and news which the carers use to talk about with the residents. This is excellent psychology, stimulates memory and gives the residents their identity back. The staff are very friendly, tease each other and I constantly heard laughter which is very uplifting for the residents. They work long shifts and even at the end of them, their energy is high. I got the feeling it was their vocation and they loved what they do. The staff encourage socialisation with simple activities like watching TV together as well as organised activities using music and movement. I would love to be in a home like this if and when my time comes.

Reply from Alysha Coleman, Home Manager at Lancum House

Thank you so much for leaving us a review about the care of your mum. Our team will be touched to read this, thank you.


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Current Review Score: 9.9 (9.925)

Overview of Review Score

The Review Score of 9.9 (9.925) out of 10 for Lancum House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.925 for Lancum House is calculated as follows: ( (396 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 427 Ratings = 4.925

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lancum House is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Sam

Sam Knowles

Job Title: Deputy Manager

Joined: 2011

I have worked at Lancum House since 2011. I am the deputy manager at Lancum House.


I started at Lancum as a support worker and through great training and support have worked my way up the ladder with lots of hard work and determination. I have many years of experience in care in different roles.


Here at Lancum House, we work very hard to ensure the home is welcoming and a hive of activity. Lancum House is a bright homely place full of compassion, laughter and fulfilment.


We put our Residents at the centre of all care and make sure residents and families are involved in all aspects of care planning. We believe we are guests within the resident’s home and provide the upmost of dignity and respect.


Leanne

Leanne Thomspon

Job Title: Team Leader

Joined: 2018

I have worked at Lancum House since 2018, I am currently a team leader at Lancum House.


I have many years’ experience in various care roles and enjoy using my knowledge to guide and teach others. Lancum House is very special to me as I worked here years ago when I left school.


Here at Lancum, we have a great team of staff who have a wealth of experience and provide high standards of care, we succeed in providing person centred care and do our upmost to ensure wellbeing, working closely with residents and families at all times.


Kay

Kay Perkins

Job Title: Support Worker

Joined: 2004

I have worked at Lancum House since 2004 and I am currently a member of the support staff team.


I have worked at Lancum House for many years and enjoyed every second of it. Over the years, care work has changed massively but the roots of it remain the same and that is making sure our lovely residents are happy and safe, here at Lancum House that is just what we do, we are like one big happy family. We have a fantastic team who go above and beyond to make people happy and content.


We have many staff that have worked here for a long time and continue to enjoy it. Lancum House is a lively warm home, we promote independence with dignity and respect, our resident’s happiness is very important to us all and we work hard to have just that.


Frequently Asked Questions about Lancum House

What types of Care is Lancum House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lancum House provide?

End of Life Care is an additional type of care provided.

How many Rooms does Lancum House have?

There are 43 Single Rooms.

What are the Facilities & Services at Lancum House?

Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Lancum House to the centre of Wellingborough?

0.5 mile(s) as the crow flies, distance by road may be significantly further.