Lancum House

Bush Close, Hardwick Road, Wellingborough NN8 3GL
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9.9 74 Reviews
  • Lancum House, Wellingborough
A purpose-built Northamptonshire care home, Lancum House cares for elderly people, some of whom suffer from dementia, all of whom benefit from a pleasant interior and surroundings, in which they have their personal freedoms and lifestyles respected.

Lancum House has en-suite bedrooms and pleasant communal areas, with residents able to make day-to-day choices between privacy and the chance to socialise with staff and other residents, as well as joining in with entertainments and activities.

Families and loved ones are welcome to make regular visits, with staff maintaining a friendly and positive outlook to all aspects of service users' care.

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Care Provided by Lancum House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care

Good to Know

  • Person in charge
  • Alysha Coleman (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Single Rooms with ensuite Wet Room (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008
    • Number of floors: 1

Funding & Fees Guide for Lancum House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,278
    • Self-Funded Residential Dementia Care from £1,346
  • (these prices are only a guideline, please contact Lancum House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Lancum House Reviews (74)

Total of 74, showing 41-60
9.9

Lancum House has a Review Score of 9.9 (9.925) out of 10, based on 36 reviews in the last 2 years. Over all time Lancum House has 74 reviews.

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Review from Sallyanne S (Friend of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is amazing we couldn't thank them enough for caring for our friend she is so happy and settled, and it's so lovely how much they do with residents. Keep up the fantastic work you are all doing, it's very appreciated from us, thank you.

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Review from L M (Daughter of Resident) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent the last seven months in the care home and she received an exceptional level of care. The staff were very friendly, compassionate and caring. They made my mum's stay a pleasure. The care they provided was excellent. She grew a special bond with all of the lovely staff and thoroughly enjoyed
the activities they had and the food was lovely. My mum was sad to leave and still misses the staff. Thank you.

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Review from C H (Wife of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This will be a short review. I have found the staff at Lancum House extremely caring and helpful. My husband has never been in the care system and it is my first experience. I was dreading this but when we arrived at Lancum House all my apprehensions just disappeared. My husband settled very quickly
and seems to be fine. Yesterday's activities with small animals was brilliant. All in all twenty out of ten!

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Review from Becki H (Daughter of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lancum House has made a difficult decision easy. My dad has relaxed and is happy, well cared for and getting the time and nurturing he requires. The time mum and he spend together is a quality, happy time now. Thank you to the wonderful staff.

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Review from Chelsea L (Granddaughter of Resident) published on 12 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lancum House has not only become my granddad's home, but he’s told me they feel just like family! This made me feel so joyful knowing he’s happy and being well looked after. From the moment we first walked in and met the staff here, we knew this was the perfect place for my grandad, and it is! My grandad
enjoys the activities they provide, even though it took him a while to get involved, the staff helped encourage him to join in and he’s now made some lovely friends. It’s great hearing him laugh about the day he’s had. Thank you to everyone at Lancum House! You are all amazing!

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Review from T F (Daughter of Resident) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is continually receiving great care in Lancum House although with her V Dementia she does not fully understand this. The staff are always accommodating and go beyond to make her stay as pleasant as possible and it is hard for them at times.

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Review from Vicki S (Granddaughter of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Was a little unsure when my grandfather was moved to Lancum House from another Shaw Healthcare home purely due to how already unsettled he was in a care environment. Little did I know how much the move would benefit him for the better and has ultimately been a blessing in disguise. He has come on leaps
and bounds in Lancum House and I believe this is purely to do with the staff and care he is provided with. All of the staff are fabulous, they can't do enough for him and other residents and nothing seems too much trouble. The activities lady encourages him to participate in events which is great to see and the family love to see his updates through the app each week. A big thank you to all of the staff at Lancum House - we can't thank you enough for the care and compassion you show my grandfather. If there is anything that we can do to say thank you by helping the care home in whatever way needed, then please just ask.

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Review from S W (Nephew of Resident) published on 13 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This review has taken place two weeks from when my uncle entered this home. Early indications are very positive with friendly and efficient staff.

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Review from Lynne W (Relative of Resident) published on 13 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's uncle came to Lancum House two weeks ago after a two weeks stay in the hospital. Right from our first visit to Lancum House, we were all made to feel very welcome from each and every member of the staff team. From what we have experienced so far, everyone goes above and beyond their duties
to make their residents part of their own special family. We are sure that our uncle will be very happy here and certainly very well looked after.

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Review from Jay A (Grandson of Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was a resident at Lancum House for just over two years and throughout her time there I was very impressed by how the home is run.
The staff are fantastic and I have observed them both with my nan and other residents, showing kindness and compassion.
There are various activities run that provide
stimulation and also social interaction.
The home also involves families and friends by holding garden parties etc.
The staff at the home don't feel like staff but in fact part of the family.
I cannot fault them.
One memory I will always hold is the fuss that was made of my nan on her birthday.
Banners and balloons were put up in and around her room, and cakes were made.
Simple touches yet made a massive impact.
Whilst Covid did play a part in restricting visiting, I was reassured that my nan was receiving the best care.
Thank you to all at Lancum House.

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Review from Helena E (Daughter of Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this care home. All the care staff are extraordinary. The Manager and the staff have all gone above and beyond to support and settle my mum into this home. They have treated my mum with kindness and respect.

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Review from Leeann C (Daughter of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all on behalf of myself and my family for the care and dedication that you have shown whilst caring for my mother. All the staff from the carers to caterers to cleaners and managers all work incredibly hard to ensure a safe and caring environment for the residents and my mother. The love the
staff showed to my mother was truly touching and genuine. The smile and look in my mother's eyes told me the trust she had for all the staff caring for her. Thank you so much for giving Linda such a wonderful three weeks.

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Review from A B (Son of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always happy and willing to help. Dad is very well cared for and they always ring if anything is needed. I have no complaints about his care.

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Review from P C (Friend of Resident) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I call to see my friend the staff are all very nice. Before COVID I was able to make a drink which was no trouble for the staff.

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Review from H B (Great-Niece of Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very welcoming and caring to residents.
Smelt very clean when previous visits, prior to COVID, smelt of urine.

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Review from Tracey (Daughter of Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my Mum needed permanent residential care I didn’t know where to start, however, Lancum House was recommended to me by two trusted people as being a lovely care home.
When we first went to see Lancum House we were pleasantly surprised by the nice feeling that we got and the warm welcome that we
received from the lovely staff.
It is a light, bright and colourful care home with lots of different areas for the residents, and daily activities to get involved with should the person wish. It also has a lovely garden and outside space that you can see from all areas and spend time in.
The staff are so caring and ensure that communication with your family member is easy with arranging visits or a daily Skype so that you feel well connected.
This is a very well managed and maintained care home with the resident's welfare at the very heart of it. Thank you all so much for the care that you give I feel reassured that Mum is safe and well cared for.

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Review from John K (Brother of Resident) published on 28 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well organised and friendly! Always helpful and will do the extra in order to make my visit pleasurable despite the current restrictions. I felt welcome and relaxed and was able to visit my sister and put her at ease!

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Review from C F (Son-in-law of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and friendly attitude of all staff, fantastic duty of care, professionalism and positive attitude. Strongly recommended.

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Review from Kelly O (Granddaughter of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my nan receives is wonderful, I can’t thank the staff enough for everything they do for my nan and the peace of mind it gives me, especially as I live so far away.
They are simply fabulous and I can’t thank them enough!

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Review from Valerie J (Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy here and well looked after. The staff are pleasant and polite and always give any help requested. They also respect any requests for privacy. The food supplied is plentiful and varied. There is a choice of three main courses.
The cleaners do a good job, both in one's room and also
the adjoining bathroom. The corridors are likewise clean and well lit. The laundry service is also good. The beds are very comfortable.

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Current Review Score: 9.9 (9.925)

Overview of Review Score

The Review Score of 9.9 (9.925) out of 10 for Lancum House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.925 for Lancum House is calculated as follows: ( (396 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 427 Ratings = 4.925

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lancum House is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Sam

Sam Knowles

Job Title: Deputy Manager

Joined: 2011

I have worked at Lancum House since 2011. I am the deputy manager at Lancum House.


I started at Lancum as a support worker and through great training and support have worked my way up the ladder with lots of hard work and determination. I have many years of experience in care in different roles.


Here at Lancum House, we work very hard to ensure the home is welcoming and a hive of activity. Lancum House is a bright homely place full of compassion, laughter and fulfilment.


We put our Residents at the centre of all care and make sure residents and families are involved in all aspects of care planning. We believe we are guests within the resident’s home and provide the upmost of dignity and respect.


Leanne

Leanne Thomspon

Job Title: Team Leader

Joined: 2018

I have worked at Lancum House since 2018, I am currently a team leader at Lancum House.


I have many years’ experience in various care roles and enjoy using my knowledge to guide and teach others. Lancum House is very special to me as I worked here years ago when I left school.


Here at Lancum, we have a great team of staff who have a wealth of experience and provide high standards of care, we succeed in providing person centred care and do our upmost to ensure wellbeing, working closely with residents and families at all times.


Kay

Kay Perkins

Job Title: Support Worker

Joined: 2004

I have worked at Lancum House since 2004 and I am currently a member of the support staff team.


I have worked at Lancum House for many years and enjoyed every second of it. Over the years, care work has changed massively but the roots of it remain the same and that is making sure our lovely residents are happy and safe, here at Lancum House that is just what we do, we are like one big happy family. We have a fantastic team who go above and beyond to make people happy and content.


We have many staff that have worked here for a long time and continue to enjoy it. Lancum House is a lively warm home, we promote independence with dignity and respect, our resident’s happiness is very important to us all and we work hard to have just that.