All Items are included in our weekly fees with the exception of chaperone and beautician services
The site is fully accessible
Parking is available on site and off-street for absolute convenience of guests and residents
Burton Oaks Residential & Dementia Home has a Review Score of 10 (9.977) out of 10, based on 11 reviews in the last 2 years. Over all time Burton Oaks Residential & Dementia Home has 35 reviews.
Review from Rick S (Grandson of Resident) published on 19 May 2021
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Review from Ann P (Daughter of Resident) published on 5 April 2021
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Reply from Burton Oaks Management, Management Team at Burton Oaks Residential & Dementia Home
Thank you so much for your kind words. We will be sure to pass this message to the whole staffing team. Thank you for your ongoing support and we hope to see you at the Burton Oaks in the very near future.
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Review from Victoria H (Daughter of Resident) published on 21 January 2021
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Review from A L (Respite Resident) published on 10 November 2020
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Review from F F (Friend of Resident) published on 14 April 2020
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Review from S C (Daughter of Resident) published on 14 April 2020
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Review from Barrie P (Son-in-law of Resident) published on 26 February 2020
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Reply from Management Team, Management Team at Burton Oaks Residential & Dementia Home
Thank you for your kind words Barrie, the staff at Burton Oaks appreciate it! We look forward to welcoming you back whenever you are in the area!
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Review from J D (Friend of Resident) published on 10 February 2020
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Reply from Management Team, Management Team at Burton Oaks Residential & Dementia Home
Thank you for your words of encouragement. It means a lot to all of us that work hard to ensure a warm homely environment for residents, their families and all other visitors.
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Review from D C (Friend of Resident) published on 6 December 2019
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Reply from Burton Oaks Management, Management Team at Burton Oaks Residential & Dementia Home
Thank you very much for your kind review David. Your positive review has been passed on to our staff and we hope to see you around in the very near future. Thank you.
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Review from J D (Husband of Resident) published on 2 October 2019
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Review from N V (Daughter of Resident) published on 9 September 2019
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Review from Zoe H (Daughter-in-law of Resident) published on 21 August 2019
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Reply from Burton Oaks Management, Burton Oaks Management at Burton Oaks Residential & Dementia Home
Thank you for your nice review. It's great to have your family member staying with us and it's great to see her happy and engaging with everyone. We look forward to seeing you and the family at Burton Oaks very soon!
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Review from Roger P (Son of Resident) published on 12 August 2019
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My wife and I had been shown around the home before it had opened and discussed the ethos and principles of care with the senior manager and we were very happy that mother would be contented at Broad Oaks, as it provided what she wanted; a decent on-suite bedroom, wide corridors, outside garden area where she could spend time in summer, a nice lounge facility and a quiet area to read her books, with an uncrowded dining room.
The staff and management greeted her on arrival and within an hour, I would have thought she owned the place! She is very happy there and well settled.
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Review from Su P (Daughter of Resident) published on 31 July 2019
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Reply from Kiran, Management Team at Burton Oaks Residential & Dementia Home
Thank you so much for your positive review. Our staff were honoured to have your dad with us and we all look forward to him coming back to stay with us either for daycare, respite or a long term stay. Thank you!
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Review from Kerry S (Friend of Resident) published on 31 July 2019
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Reply from Kiran, Management Team at Burton Oaks Residential & Dementia Home
Your friend is great fun to have around the home. She brings positivity, personality and energy to everyone at Burton Oaks. We look forward to her staying with us for many many years and her classical music is a hit with everyone.
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The Review Score of 10 (9.977) out of 10 for Burton Oaks Residential & Dementia Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.977 for Burton Oaks Residential & Dementia Home is calculated as follows: ( (128 Excellents x 5) + (3 Goods x 4) ) ÷ 131 Ratings = 4.977
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Burton Oaks Residential & Dementia Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Feb 2021
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