Linden Manor

159 Midland Road, Wellingborough NN8 1NF
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9.2 47 Reviews
  • Linden Manor, Wellingborough
Linden Manor Care Home is a Wellingborough facility with an attractive garden area and spacious interior that includes twenty-five luxury bedrooms.

Elderly people with physical frailties and some with dementia onset are able to take many benefits from a professional care team and a service that offers access to stimulating day-to-day activities and an exciting lifestyle.

Residents are encouraged to take part in activities such as gardening, arts and crafts and fitness sessions, while shopping and trips to places or events of local interest are also popular.

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Care Provided by Linden Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Michele Pirie (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Funding & Fees Guide for Linden Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,045
    • Self-Funded Residential Dementia Care £950 – £1,045
    • RESPITE Self-Funded Residential Care £950 – £1,045
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,045
  • (these prices are only a guideline, please contact Linden Manor to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restricted times


  • Parking

  • Parking avaliable and spacious
    5 minutes away from local town, train station and buses.


Linden Manor Reviews (47)

Total of 47, showing 41-47
9.2

Linden Manor has a Review Score of 9.2 (9.186) out of 10, based on 6 reviews in the last 2 years. Over all time Linden Manor has 47 reviews.

Overall Experience

  • 35
  • 11
  • 0
  • 1
  • 0

Date Published

47
3
5
6
41

Review from Damon C (Son of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has flourished in Linden Manor. She is very content. She always looks clean and tidy. The cook is a lovely lady and looks after her dietary needs. Very homely place and lovely staff.

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Review from Russell G (Son of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Linden Manor for a good few hours. I am impressed with the staff and already meeting Mums care needs. I am happy for her to be here.

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Review from Deb D (Daughter of Resident) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mum has been in this home for a few weeks now. Whilst most of the staff are ok, it's a sad fact that they are severely understaffed. They have good intentions when they say they are going to do something and it never gets done because of demand of the residents. Thankfully my mum is coming back
home where she will be much more attended to. They broke my mum's new TV and no-one wants to claim responsibility. On the whole, they try, but I suppose when there is simply not enough staff it's impossible to keep up a good a standard. They are dementia patients so they need a bit of time, but the residents don't get the attention they need, and normal patients are having to mix with them, this makes for a bit of tension with the dementia residents. Sad situation, but most of the staff do their best to cope.

Reply from Tracy Darvigny, Regional Manager at Linden Manor

Thank you for your views on Linden Manor along with raised concerns, we do take all concerns seriously and these are acted upon receipt. It was great speaking with you to discuss the review, your comments have been fed back to staff and the homes manager and my role explained. I am pleased to hear the TV has been resolved with your brother's input and managed to have this exchanged. Staff are trained to fulfil their care and this includes respecting any personal belongings as this is very important to us. We try to aim and resolve any matter's on the day. It's very difficult for anyone to see a loved one entering a care home as this can be very upsetting for any family member, we are here to support any family member as well as the loved one. We have an open door policy, complaints details can be found displayed in our home. Please feel free to call me at any time and look forward to your next review. I am glad to hear the staff care and Mum is returning home as planned. A new activity Organiser has recently been recruited and continues to be trained with support including weekend cover. Thank you.


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Review from Michelle D (Niece of Resident) published on 19 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Genuine and caring staff who made my Aunt's stay as enjoyable as possible and supported emotional as well as physical needs.
Staff always friendly, welcoming and helpful when visiting. Management were invaluable in helping out with enquiries about additional issues and being supportive. There were
tears all round on departure! Thank you!!

Reply from Tracy D'Arvigny, Regional Manager at Linden Manor

Thanking you for your kind words and score. The new appointed manager, myself and staff had great pleasure looking after your aunt.
Your comments will be passed on and she will be greatly missed.
Thank you.


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Review from N G (Daughter of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home. Really give residents that extra bit of care. Mum recently arrived there and loves it. Regular entertainment.

Reply from Tracy D'arvigny, Area Manager at Linden Manor

Thank you for your kind feedback, I have passed this onto the team, they are very happy. We as a team are pleased that you are very pleased with our service. Our home continues to be a happy environment and we continue with refurbishing to ensure a homely and happy effect.
Once again, Thank you.


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Review from Guy s (Son of Resident) published on 10 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been staying for a short time and has nothing but good things to say about the home. All staff are good and helpful and the manager has been very good at answering any questions or concerns

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Review from Christine K (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Linden Manor Care Home were exceptional. Nothing was too much trouble for them. We were always greeted with a hello and a smile and made to feel welcome, always offered a drink. It was very clean and no smells. I have been in a couple of other care homes that are newer that Linden Manor
and believe me, this home and the staff knock the spots off them! It may be an old building but it is brilliant. I would recommend it any time.

Reply from Tracy Darvigny, Area Manager at Linden Manor

Thank you for your kind words, I will pass this onto the team at Linden Manor, much appreciate and to continue to care, love for all.


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Current Review Score: 9.2 (9.186)

Overview of Review Score

The Review Score of 9.2 (9.186) out of 10 for Linden Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.586 for Linden Manor is calculated as follows: ( (45 Excellents x 5) + (21 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 70 Ratings = 4.586

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Linden Manor is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

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