Nazareth House - Northampton

118 Harlestone Road, Northampton NN5 6AD
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9.9 75 Reviews
  • Nazareth House - Northampton, Northampton
Nazareth House, 118 Harlestone Road, is a forty-eight capacity residential home for the elderly that looks to present the word of Christ through a friendly and compassionate care service.

The care provider, Sisters of Nazareth, operate in many regions of the world as well as the UK, and are known for their commitment to the respect and dignity of the individual.

Together with spiritual support, Nazareth House carers feel strongly that all residents should have access to an active lifestyle, a healthy environment with nutritious meals, and comfortable accommodation where professionals can easily be contacted.

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Care Provided by Nazareth House - Northampton

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kelly Barrow (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Nazareth House - Northampton

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,210 – £1,320
    • Self-Funded Residential Dementia Care £1,210 – £1,320
    • RESPITE Self-Funded Residential Care £1,430 – £1,540
    • RESPITE Self-Funded Residential Dementia Care £1,430 – £1,540

  • Additional to the weekly fee's are Hairdressing and Chiropody fee's.
  • (these prices are only a guideline, please contact Nazareth House - Northampton to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • By appointment 7 days a week. Appointment system in place in line with Government Guidelines


  • Parking

  • Limited on-site parking


Nazareth House - Northampton Reviews (75)

Total of 75, showing 61-75
9.9

Nazareth House - Northampton has a Review Score of 9.9 (9.905) out of 10, based on 45 reviews in the last 2 years. Over all time Nazareth House - Northampton has 75 reviews.

Overall Experience

  • 64
  • 7
  • 3
  • 0
  • 1

Date Published

75
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Review from Petrr W (Son of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very welcoming. Mother is well looked after with no complaints. She says the food is very nice but not very regular (has to wait a long time sometimes).
Overall she is happy to be in Nazareth.

Reply from Kelly Barow, Interim General Manager at Nazareth House - Northampton

we are always happy to address any concerns. Door is always open.


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Review from Harry P (Husband of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel the home is a home from home. Staff and management are friendly, efficient and make visits feel welcome. Any questions asked are always answered quickly. I would not want my wife to be anywhere else. The home is always clean and tidy. The home welcomes everyone.
Activities are good and help
with my wife's well-being.

Reply from Kelly Barrow, registered manager at Nazareth House - Northampton

Nazareth House aim to ensure all visitors feel welcome and we like to have an open door policy to address any concerns you may have. we enjoy getting to know loved ones of our services users.


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Review from Donna O (Daughter of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a family member at Nazareth House; she has been there for two-plus years. I can't fault the care. Managers and carers are brilliant. Mum is happy and settled, and they keep us up to date with her health.
The rooms all smell clean and fresh, and the food is fresh and tasty - they try really hard
to meet all resident's needs. I can't think of a better place for my mum to be. Thank you, Nazareth house.

Reply from Kelly Barow, Interim General Manager at Nazareth House - Northampton

We enjoy looking after your loved one, and we are grateful for the support you provided Nazareth.


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Review from S A (Daughter of Resident) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The absolute best for my Mum in being spacious, lots of freedom to roam within. Lovely bedroom with a wonderful outlook onto a gorgeous garden and clear view of the sky. Communal TV areas are great, light and cheery. Lots of well-attended activities, organised by the very motivational and energetic
staff member. Good routine with a great variety of meals in the spacious dining area. Wish the heating system could be updated as gets too warm. Wish ( in an ideal world) there was a higher staff-to-resident ratio. Wish the new management arrangement strength to strength. Wish all the staff well, thank you to all those who do that bit extra. Great to be able to take Mum out and visit again after the worst of Covid which has been horrendous, traumatic even, for all. My ratings are based on improvements.

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Review from K W (Relative of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

He has been staying at Nazareth House for 3-weeks of respite care while I recovered from surgery.
It's the first time, he has stayed away from me, and we were both fairly nervous about how he would cope, but we needn't have worried. The care he has had has been first class and, although it took him
a while to settle, every staff member he has had dealings with has been so caring and friendly, that I'm not sure he wants to come home!
The manager is always friendly and easy to talk to, resolving his tiny issues so quickly.
When the time comes for him to move into full-time residential care, I really hope that Nazareth House has a bed available, as I know I would be confident in him being happy there.

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Review from Jane H (Wife of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Where do you begin! but I guess if you want your loved one wandering the street late at night, being made out to be totally uncontrollable, items missing and other people’s clothes sent when they leave, then this is the place for them. Totally appalled, and the assistant manager needs to learn compassion
towards residents and their partners.
Needless to say, I will not be recommending Nazareth House to anyone.

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Review from Emma H (Daughter of Resident) published on 11 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was only resident at Nazareth House for a few months, but while he was resident there, I cannot fault the care he received from all staff. He was treated with dignity and respect and staff were attentive to his ongoing care needs. He was allocated a place at Nazareth House, rather than personally
choosing, after a hospital stay and I am so very glad that he was. He didn't socialise with the other residents, but there was plenty of opportunities to do so, had he wished to. Thank you so very much to everyone who made his time there so comfortable.

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Review from Margaret W (Daughter of Resident) published on 24 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently passed away aged 102 after spending 2 years in Nazareth House. During that time we have only praise for the care and concern shown towards her. While she was encouraged to join other residents for meals and services when she became too frail her wish to stay in her room was respected.
If she could feed herself she was allowed to but, if she could not, a carer would help her eat. She had her wish to remain in Nazareth House and not be taken to hospital. During her last days, every aspect of her care was delivered with kindness and regard for her comfort and dignity. I would like to thank all the staff.

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Review from Paul W (Son of Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would first like to acknowledge the friendly and professional service displayed by every member of the care team, not forgetting those who provide the refreshments and meals and those that ensure the facilities are kept clean and tidy. The management of Nazareth House, Northampton have to be highly
commended in the environment they promote for both staff and residents. I am extremely satisfied with the care provided to my mother and do not hesitate to recommend this care home to any family regardless of their religion. Thank you to everybody who supported my mother whilst resident in Nazareth House. I could not fault it.

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Review from Margaret N (Power of Attorney of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Room tidy first time in an age. So that's a plus. No staff in the living room, even though 6 persons in there. Afternoon tea was provided. If visitors were not there, residents would not have been able to reach. One resident needed the bathroom but his walker had been returned to his room? That made
no sense. Again if visitors hadn't been there for someone else he would have fallen, as the staff did not respond to the bell, which continued to bleep.

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Review from John A (Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

In general, I was satisfied with most of my 19-day stay, including talking with residents and time spent with visitors and watching the traffic from the lounge on Harlestone Road. I thought that time spent waiting for lunch and tea to be served was too long. I would have preferred to have had my bed
made up each morning. Replies, when I used the call system, were quick and good.

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Review from B W (Son of Resident) published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home is currently undergoing maintenance work and she has been moved to another room. Room is comfortable and she is not stressed or unhappy.
Staff are always friendly and caring.

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Review from Pat T (Daughter of Resident) published on 19 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been a resident for 7 years. She is 94 years old. Support of all staff excellent, caring and professional home. No complaints. We visit every week, son, daughter and other family members/friends. We also make phone calls and communicate with staff at every level. She has COPD and often
needs the doctor to check her chest. We have no complaints about her care. Her surroundings are good. She is kept clean and well aware her how much she is loved by the staff as well as her family.

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Review from F R (Daughter of Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The bad CQC report caused much concern but visible improvements have taken place. There are still areas to be addressed and we are unhappy that a rise in fees is taking place before a new report has been issued. The sisters and staff are dedicated and caring, often doing a difficult job under stressful
circumstances. The home "homely" with a loving atmosphere and my father is happy with the care he receives.

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Review from J J (Daughter of Resident) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my mother's residence at Nazareth House - Northampton she has been cared for by staff who are friendly, professional, kind and considerate. Highs standards are maintained and the interests and wellbeing of residents are prioritised.

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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Nazareth House - Northampton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.905 for Nazareth House - Northampton is calculated as follows: ( (478 Excellents x 5) + (44 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 525 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nazareth House - Northampton is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 45 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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