Review from A W (Granddaughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience

Staff are always friendly and happy to take time to talk about any concerns that might arise of ours and Nans, the communication is very good. The home is always clean, tidy, warm and secure.
I feel that Nan is settled and happy living at Nazareth House and the care she receives there is excellent.

Reply from Kelly Barow, Interim General Manager at Nazareth House - Northampton

Thank you for your review. We aim to deliver a high standard of care and we have an open-door policy and are always willing to take on any suggestions given by relatives or your loved ones.

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Review from B P (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience

I think you would struggle to find a better home for your loved ones. My mum is looked after so well and the staff take the time to learn her ways and react as they need to. The genuine concern and care shines through and for this I am truly grateful. We moved Mum from another home and have never looked

back.

Reply from Kelly Barow, Interim General Manager at Nazareth House - Northampton

Thank you for your lovely feedback, we are always here to listen and we have an open-door policy.

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Review from J D (Grandson of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience

My nan is very well looked after, very happy and feels at home. The staff are always very friendly and there's a low turnover in core positions relating to my nan which is great for stability. My nan gets involved in many activities too.

Reply from Kelly Barow, Interim General Manager at Nazareth House - Northampton

We aim to deliver a high standard of care to our residents. We always welcome feedback.

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Review from G D (Son of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience

My mother has been a resident since August 2021 and in that time both myself and my sister have been very impressed with the level of care that the staff of Nazareth House Care Home have provided.
All of the staff are extremely caring and they treat all the residents just like one big family, this

also is extended to the relatives of the residents. We have been made welcome from day one and staff are always on hand to answer any questions we may have and they have all worked very hard to make my mother feel safe, comfortable and happy.
The work they do is exceptional and beyond our expectations.

Reply from Kelly Barow, Interim General Manager at Nazareth House - Northampton

Nazareth have an open-door policy and enjoys engaging with family members. We will always welcome any feedback.

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Review from Denise W (Mother of Resident) published on 3 February 2023
Submitted via Website • Report

Overall Experience

My mum had a very difficult time adjusting to being in a home, she went in during covid which didn't help as visiting was restricted but the staff were so caring which helped her a lot. My mum has had a couple of small incidents in the last eighteen months, nothing major, but they contact us straight

away. I don't think she could have better care anywhere else. There is always someone there. My mum tells us now how well they look after her.

Reply from Kelly Barow, Interim General Manager at Nazareth House - Northampton

Thank you for your positive feedback. Our door is always open and we will take on board any concerns should any arise.

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Review from Linda B (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience

Great Care Home, is really well run, all staff are polite, helpful, respectful and genuinely care about all the residents. I have had experience's with other care homes and Nazareth definitely outshines them all. The home is basic but provides everything that it should, the food is also the best I have

found, my mother is very fussy and they accommodate her anyway they can. Residents' rooms are cleaned every day, my mother's bed is also changed regularly and she has clean towels each day. The activities employee is also very good at encouraging and engaging with the residents, they have different activities every day, Monday to Friday. Management is also very helpful and is also regularly seen around the home engaging with the residents and helping out when needed, all the staff are great, good people. It is one of the few homes I have been in where there is not the horrendous urine smell, the home is always being cleaned and the resident's clothes are washed and put back within days.

Reply from Kelly Barow, Interim General Manager at Nazareth House - Northampton

We appreciate the positive feedback and always look forward to seeing family members.

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Review from Petrr W (Son of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience

The staff are always very welcoming. Mother is well looked after with no complaints. She says the food is very nice but not very regular (has to wait a long time sometimes).
Overall she is happy to be in Nazareth.

Reply from Kelly Barow, Interim General Manager at Nazareth House - Northampton

we are always happy to address any concerns. Door is always open.

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Review from Harry P (Husband of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience

I feel the home is a home from home. Staff and management are friendly, efficient and make visits feel welcome. Any questions asked are always answered quickly. I would not want my wife to be anywhere else. The home is always clean and tidy. The home welcomes everyone.
Activities are good and help

with my wife's well-being.

Reply from Kelly Barrow, registered manager at Nazareth House - Northampton

Nazareth House aim to ensure all visitors feel welcome and we like to have an open door policy to address any concerns you may have. we enjoy getting to know loved ones of our services users.

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Review from Donna O (Daughter of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience

I have a family member at Nazareth House; she has been there for two-plus years. I can't fault the care. Managers and carers are brilliant. Mum is happy and settled, and they keep us up to date with her health.
The rooms all smell clean and fresh, and the food is fresh and tasty - they try really hard

to meet all resident's needs. I can't think of a better place for my mum to be. Thank you, Nazareth house.

Reply from Kelly Barow, Interim General Manager at Nazareth House - Northampton

We enjoy looking after your loved one, and we are grateful for the support you provided Nazareth.

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Review from S A (Daughter of Resident) published on 6 July 2022
Submitted via Website • Report

Overall Experience

The absolute best for my Mum in being spacious, lots of freedom to roam within. Lovely bedroom with a wonderful outlook onto a gorgeous garden and clear view of the sky. Communal TV areas are great, light and cheery. Lots of well-attended activities, organised by the very motivational and energetic

staff member. Good routine with a great variety of meals in the spacious dining area. Wish the heating system could be updated as gets too warm. Wish ( in an ideal world) there was a higher staff-to-resident ratio. Wish the new management arrangement strength to strength. Wish all the staff well, thank you to all those who do that bit extra. Great to be able to take Mum out and visit again after the worst of Covid which has been horrendous, traumatic even, for all. My ratings are based on improvements.

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Review from K W (Relative of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience

He has been staying at Nazareth House for 3-weeks of respite care while I recovered from surgery.
It's the first time, he has stayed away from me, and we were both fairly nervous about how he would cope, but we needn't have worried. The care he has had has been first class and, although it took him

a while to settle, every staff member he has had dealings with has been so caring and friendly, that I'm not sure he wants to come home!
The manager is always friendly and easy to talk to, resolving his tiny issues so quickly.
When the time comes for him to move into full-time residential care, I really hope that Nazareth House has a bed available, as I know I would be confident in him being happy there.

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Review from Jane H (Wife of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience

Where do you begin! but I guess if you want your loved one wandering the street late at night, being made out to be totally uncontrollable, items missing and other people’s clothes sent when they leave, then this is the place for them. Totally appalled, and the assistant manager needs to learn compassion

towards residents and their partners.
Needless to say, I will not be recommending Nazareth House to anyone.

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Review from Emma H (Daughter of Resident) published on 11 April 2021
Submitted via Website • Report

Overall Experience

My dad was only resident at Nazareth House for a few months, but while he was resident there, I cannot fault the care he received from all staff. He was treated with dignity and respect and staff were attentive to his ongoing care needs. He was allocated a place at Nazareth House, rather than personally

choosing, after a hospital stay and I am so very glad that he was. He didn't socialise with the other residents, but there was plenty of opportunities to do so, had he wished to. Thank you so very much to everyone who made his time there so comfortable.

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Review from Margaret W (Daughter of Resident) published on 24 March 2020
Submitted via Website • Report

Overall Experience

My mother recently passed away aged 102 after spending 2 years in Nazareth House. During that time we have only praise for the care and concern shown towards her. While she was encouraged to join other residents for meals and services when she became too frail her wish to stay in her room was respected.

If she could feed herself she was allowed to but, if she could not, a carer would help her eat. She had her wish to remain in Nazareth House and not be taken to hospital. During her last days, every aspect of her care was delivered with kindness and regard for her comfort and dignity. I would like to thank all the staff.

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Review from Paul W (Son of Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience

I would first like to acknowledge the friendly and professional service displayed by every member of the care team, not forgetting those who provide the refreshments and meals and those that ensure the facilities are kept clean and tidy. The management of Nazareth House, Northampton have to be highly

commended in the environment they promote for both staff and residents. I am extremely satisfied with the care provided to my mother and do not hesitate to recommend this care home to any family regardless of their religion. Thank you to everybody who supported my mother whilst resident in Nazareth House. I could not fault it.

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Review from Margaret N (Power of Attorney of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience

Room tidy first time in an age. So that's a plus. No staff in the living room, even though 6 persons in there. Afternoon tea was provided. If visitors were not there, residents would not have been able to reach. One resident needed the bathroom but his walker had been returned to his room? That made

no sense. Again if visitors hadn't been there for someone else he would have fallen, as the staff did not respond to the bell, which continued to bleep.

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Review from John A (Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience

In general, I was satisfied with most of my 19-day stay, including talking with residents and time spent with visitors and watching the traffic from the lounge on Harlestone Road. I thought that time spent waiting for lunch and tea to be served was too long. I would have preferred to have had my bed

made up each morning. Replies, when I used the call system, were quick and good.

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Review from B W (Son of Resident) published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience

Home is currently undergoing maintenance work and she has been moved to another room. Room is comfortable and she is not stressed or unhappy.
Staff are always friendly and caring.

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Review from Pat T (Daughter of Resident) published on 19 September 2016
Submitted via Postal Card • Report

Overall Experience

Our mother has been a resident for 7 years. She is 94 years old. Support of all staff excellent, caring and professional home. No complaints. We visit every week, son, daughter and other family members/friends. We also make phone calls and communicate with staff at every level. She has COPD and often

needs the doctor to check her chest. We have no complaints about her care. Her surroundings are good. She is kept clean and well aware her how much she is loved by the staff as well as her family.

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Review from F R (Daughter of Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience

The bad CQC report caused much concern but visible improvements have taken place. There are still areas to be addressed and we are unhappy that a rise in fees is taking place before a new report has been issued. The sisters and staff are dedicated and caring, often doing a difficult job under stressful

circumstances. The home "homely" with a loving atmosphere and my father is happy with the care he receives.

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Nazareth House - Northampton

Care Provided by Nazareth House - Northampton

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Funding & Fees Guide for Nazareth House - Northampton

Facilities