Oxendon House Care Home

33 Main Street, Great Oxendon, Market Harborough LE16 8NE
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9.8 47 Reviews
  • Oxendon House Care Home, Market Harborough
Oxendon House has been respected locally for over thirty years, focusing on quality and personalised care within a homely atmosphere.

A converted country house, this property still has much of its original charm while having been converted for the practice of modern care.

Professionals are sensitive to individual needs and the home invests in training and on-going development to keep standards of a high quality.

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Care Provided by Oxendon House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Bee Franks (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014

Funding & Fees Guide for Oxendon House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £965 – £1,320
    • Self-Funded Residential Dementia Care £965 – £1,320
    • RESPITE Self-Funded Residential Care £1,215 – £1,570
    • RESPITE Self-Funded Residential Dementia Care £1,215 – £1,570

  • Our fees range from £965 to £1,570 per week.
    Please contact us for more details about the packages we offer.
  • (these prices are only a guideline, please contact Oxendon House Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking for 20 cars.


Oxendon House Care Home Reviews (47)

Total of 47, showing 1-20
9.8

Oxendon House Care Home has a Review Score of 9.8 (9.831) out of 10, based on 11 reviews in the last 2 years. Over all time Oxendon House Care Home has 47 reviews.

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  • 17
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Review from R R (Daughter of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to a family move, we needed to find a new care home for Dad. Oxendon House seemed the best fit for Dad's needs and the room available was very nice, with patio doors and lots of space.
The team at Oxendon House has made the whole transfer of Dad a very pleasant experience and was and are extremely
helpful and caring. Dad has settled in better than expected by the family and this is due to the care and professionalism of the whole team at Oxendon House, which we highly recommend.

Reply from Rebecca Franks, Manager at Oxendon House Care Home

Thank you for your review, feedback and kind words. We are getting to know each other and it is our pleasure to have ensured Dad had the best welcome possible. I will share your feedback with the team. Thank you once again, Bee


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Review from C L (Daughter of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first visit to Oxendon House, I knew it was the right place for my Dad. It has a truly warm, homely and caring feel. The transition for my Dad was impressively fast, the staff had everything arranged smoothly, showing both exceptional organisation and genuine commitment. The staff are incredibly
warm, welcoming and professional. They communicate openly and effectively with me. They treat my Dad with the utmost dignity and respect. They genuinely care about the residents, creating a convivial, supportive and positive environment. The setting itself is beautiful, well-maintained, and always kept spotlessly clean. The food is excellent. I feel completely at ease knowing my Dad is not only safe but also truly cared for. It's clear that the home is led by strong, compassionate leadership that values open communication; I am always kept well informed and feel fully involved in my Dad's care. The entire team's dedication shines through every day. I would not hesitate to recommend.

Reply from Oxendon House, Admin at Oxendon House Care Home

Thank you for your lovely review and kind words. The team take pride in all that they do for our residents. It has been our pleasure to get to know Dad and family. The team will be delighted to read this review. Please continue to support us with feedback, this helps us to continuously improve our dedication and commitment to the home and its residents.


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Review from L K (Sister of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident for almost a year now. She has dementia and is being very well cared for by the staff, who have all helped her to settle. She hasn't lost her sense of humour and the staff respond accordingly. To see her enjoying life is so refreshing and reassuring for us, her family.

Reply from Bee Franks, Manager at Oxendon House Care Home

Thank you for your lovely review and kind words. The team work extremely hard to ensure that our Residents receive the highest possible care. The team will be thrilled to hear such positive feedback. Thank you once again.


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Review from Denise M (Daughter of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident since December 2023 and I have nothing but praise for the service.
Excellent activities.
Good fresh food. One of the main reasons we selected Oxendon. All freshly prepared on-site.
The staff are all so dedicated.

Reply from Catherine Egley, Senior Support Manager at Oxendon House Care Home

Thank you for your feedback I will ensure to pass this over to the team.


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Review from N W (Nephew of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie moved into Oxendon House some time ago after a prolonged hospital stay, followed by being poorly looked after at a different care establishment. Whilst she still suffers from mobility issues, the staff and management at Oxendon House have provided excellent care, enabling her to regain her
health and enjoy a much better quality of life than she had previously. Thank you.

Reply from Beth Whorton, Home Manager at Oxendon House Care Home

Thank you for your lovely review. I will ensure that this positive feedback is fed back to the team.


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Review from Lesley W (Daughter of Resident) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy with the love and care Mum received in the last months of her life. Staff coped with her dementia and sometimes challenging behaviour in such a knowledgeable and gentle manner, often with humour, and made our family’s life so much easier knowing she was well looked after. We were always
cheerfully greeted and everyone, from management to cleaning staff, was supportive to both our family visiting every day and me living so far away in taking an interest, offering advice and a listening ear when needed. I felt they always had time for us, as well as Mum.
Everywhere is kept very clean and nicely decorated. We especially loved the peaceful and secure garden that can be accessed freely from within. Activities are improving now as new staff have come in and the social media page keeps us up-to-date with photos – lovely for those of us that can’t often visit.
A huge thank you to everyone at Oxendon House Care Home for doing such a great job: very well done.

Reply from Beth Whorton, Home Manager at Oxendon House Care Home

Hi Lesley,
Thank you for such a lovely review. It was an honour to care for your mum and get to know her in the time that she was with us. I will ensure that your comments are passed on to the team as well. Thank you again, Beth.


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Review from Leean I (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Mum received from this wonderful home has been extraordinary - it's something I will never forget. Mum moved from another home in a spiraling decline of dementia. Staff at Oxendon House quickly assessed her needs and involved the mental health team. Mum was started on new medication and this
(and the vastly superior care) literally changed everything for her, reducing her agitation massively. Nothing was too much trouble, they treated her with so much love and respect despite her very challenging behaviours.
Mum reached the end of her journey with this terrible illness whilst in residence. They were always one step ahead of her needs and talked me through everything, preparing me for things that I'd never considered.
I spent the last week with Mum day and night and felt involved in her care 100%.
Losing her to dementia was heartbreaking but would have been so much worse without their love and care.
I can't thank or recommend Oxendon House enough.
They are wonderful!

Reply from Beth, Home Manager at Oxendon House Care Home

Thank you for these lovely comments. I will ensure that they are passed onto the team. It was an absolute pleasure to care for your Mum and to get to know her as well as we could. Thank you for trusting us with her care. We hope that we still see you around.


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Review from A L (Son of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oxendon House staff are lovely to Mum, checking in on her regularly whenever she is in the home. Whenever I visit, they know where she is, and many times, I see her smile warmly when they greet her. I am very confident in their abilities and standards.
Mum's dementia has progressed to a stage where
she doesn't always recognise me, and so the warmth of the greetings is a testament to the fantastic staff.

Reply from Beth Whorton, Home Manager at Oxendon House Care Home

Hi, thank you for this great feedback. I’ll ensure that I feed this back to the team. It is so lovely to see the smile on your Mum's face every day.


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Review from Paul B (Brother of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been in Oxendon House Care Home for twelve months. He seems comfortable and the home is well looked after. Most of the staff are good, some excellent - I've never seen any being downright unhelpful. Senior staff are generally on the ball when it comes to illnesses and medication and keep
me informed of any problems. There seems to have been a lack of organised activities over the last year, which is more of a concern to some users than others, no doubt. It bothers me that the GP hardly ever visits, (whatever the CQC might like to think) leaving most things to a physician associate but I suspect this is par for the course now in most care homes.

Reply from Oxendon House at Oxendon House Care Home

Hi Paul, thank you for this review. We now have a full-time activities coordinator in place and are currently recruiting for an additional part-time activities coordinator. Activities are really important for our residents and we have had some difficulty in sourcing the right candidate, which we have now found. I would like the opportunity to discuss your concerns with regard to the GP visits and would be grateful if you advise when we would be best to book in a meeting at the home via email. Thank you for your feedback.


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Review from R D (Daughter of Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a really well-run home. There is a happy and caring atmosphere. Staff are always present and respond quickly to the resident's needs. My father can no longer express an opinion, but I know he is relaxed and content, always smart, well-fed and in safe hands. Congratulations to a fabulous team.

Reply from Beth, Manager at Oxendon House Care Home

Thank you for such a lovely review. I will ensure that your feedback is passed on to the team.


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Review from Neil M (Son of Resident) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the care Mum has received since moving into Oxendon House Care Home in February this year. The staff are exceptional. They are always cheerful, friendly and welcoming. Mum frequently tells us how well she is looked after and her appearance and general well-being are much
improved since moving in. We feel that the staff have made great efforts to understand Mum and ensure she feels valued and at home. The home is always clean, the meals are appealing and varied. Communication and support from the home have been excellent. We are confident we made the right choice for Mum in Oxendon House.

Reply from Beth Whorton, Manager at Oxendon House Care Home

Hi Neil, thank you so much for your response and the opportunity for us to care for your mum. She is a lovely lady and we have all enjoyed getting to know her. I will pass your feedback on to the rest of the team.


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Review from J B (Son of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in Oxendon House Care Home since his hospital discharge, and the team has really looked after him since he arrived. He was welcomed in, has been fed well, and they have adjusted and responded to his needs.
They've kept me updated, responded professionally and been genuinely caring.
Really grateful for their help. Lovely team of people. Can highly recommend.

Reply from Beth Whorton, Manager at Oxendon House Care Home

Thank you for taking the time to leave us feedback and for your kind words. I will pass this on to the rest of the team to make sure they are aware of the comments you have made.


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Review from B B (Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On arrival and since it has been very satisfactory and I can't fault it. I have made some good friends with other residents and staff.

Reply from Carly-Jo Tscherniawsky, Recruitment Support at Oxendon House Care Home

Thank you for submitting a review on Oxendon House. I will pass on your feedback to our team members.


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Review from Myra G (Wife of Resident) published on 1 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the third time my husband has been a respite resident and has seemed a lot more settled as time has gone on. The staff have been amazing and very welcoming, and nothing is too much trouble. I have no worries about his care when he is at Oxendon House.

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Review from Carlos N (Son of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Oxendon House Care Home are amazing, kind, dedicated and nothing is too much trouble for them.
They really take the time to ensure my mum is well cared for and kept active.
Despite her obvious communication issues, they go to great lengths to understand her and her needs.
The social media
page is well maintained and is a pleasure to see how engaged all the residents are in the various regular activities and themed events.
She enjoys her food and is complimentary about the meals.
I am very happy that the manager and the team were able to take her in at short notice during the pandemic. She is clearly happy here in a safe, open and homely environment.
Very well done and thank you to all the team for always making me feel welcome when I call or visit.

Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for taking the time to leave us a review and for your kind comments. I'll pass these on to the rest of the team. It's been lovely having your mum staying at Oxendon House and we all appreciate the support you have given the team with helping your mum to settle, particularly when it comes to the difficulties she has at times with her communication.


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Review from Valerie C (Wife of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to write and say how delighted I am with the care my husband has had during his five-month stay at Oxendon House Care Home. The staff are dedicated and experienced. My husband has been treated with kindness and consideration. The staff work to a very high standard and have a knowledge of the
people in their care. I have always been treated with kindness and all my requests and enquires have been cheerfully met.
My husbands room is beautifully maintained his bathroom is spotless. It is obvious that a great deal of hard work has gone into maintaining standards. During my visits various meals have been served, again I have been impressed by the presentation and quality of these meals. My husband loves his food therefore this is very important to him.
Oxendon House is a very beautiful building that has the feel of a home, its not ostentatious but just really pleasant and homely, the sort of place you feel comfortable.
Thank you all.

Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for taking the time to leave us feedback and for your kind words. I will pass this on to the rest of the team to make sure they are aware of the comments you have made


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Review from B T (Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I’m happy and feel safe here, considering I can’t be at home.
We stayed safe during the pandemic under trying circumstances.
I can’t live in my own home anymore but here is the next best thing.
The staff are very good to me.

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Review from Eunice J (Wife of Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Each time I visit, I am greeted in an extremely warm welcome and in spite of Covid restrictions, I feel the home, in all aspects, runs in a very good, reliable system.
Well done.

Reply from Oxendon House, n/a at Oxendon House Care Home

Thank you for taking the time to leave us a review, and I'm glad to see you feel warmly welcomed when you come to visit. I'll be sure to pass on your feedback to the rest of the team.


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Review from Rosie J (Daughter of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

He has settled very well and feels very happy and content. The staff are extremely kind and caring. Dads room overlooks the garden and is kept very clean and tidy. We can find no fault with Oxendon House.

Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for taking the time to leave a review, and it's been great to see how well your dad has settled in at Oxendon House. Thanks also for your comments on the team, which I will pass on to them.


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Review from Ray D (Resident) published on 27 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m definitely happy here. The staff are excellent and very caring; I'm treated with respect and dignity.
The food is excellent; I really like my bedroom. I feel safe.
I love the garden and like walking around it and sitting out there.

Reply from Oxendon House at Oxendon House Care Home

Thank you for taking the time to write a review for us, and it's great to read your comments, which I will pass on to the rest of the team.


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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Oxendon House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Oxendon House Care Home is calculated as follows: ( (109 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 130 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oxendon House Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Bee Franks

Job Title: Home Manager

Joined: 2024

Home Manager


Frequently Asked Questions about Oxendon House Care Home

What types of Care is Oxendon House Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oxendon House Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Oxendon House Care Home have?

There are 41 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Oxendon House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oxendon House Care Home to the centre of Market Harborough?

2.5 mile(s) as the crow flies, distance by road may be significantly further.