Review from Judith G (Daughter-in-law of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience

She says her room is really nice and very clean. She enjoys the singing but is disappointed she cannot join in with the activities because of her poor eyesight. She was rushed into care last September due to a dramatic change in family circumstances - the carers went out of their way to help her to

cope, as she really was not prepared for the change. Once again, in November when her son died; the compassion shown to her was second to none, which was very reassuring to us as her family. We look forward to a time when we can be more involved with her care at the home. Big thank you from all the family.

Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for taking the time to leave us a review. Given how sudden things changed for her, your mother-in-law settled in very quickly, and it's been a pleasure having her living here. I echo the sentiments about looking forward to a time when you can be more involved in person. It will be great to get back to the point where people are coming and going freely. I'll pass on your comments to the rest of the team, as they will be pleased to see the feedback.

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Review from Tina B (Daughter-in-law of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience

My mother-in-law started off staying as a respite resident. She enjoyed her stays and remarked how lovely everyone was. Recently, she has moved in and appears to be much happier being around the company constantly, both other residents and staff, and they can offer the care and attention that we weren’t

able to provide as time went on.

The staff have been so supportive during respite and moving in. Not once has this felt like a business transaction, which sadly I felt with other places we looked at. Right from the start, it was about my mother-in-law and what she needed. I’ve never felt rushed when I called to ask numerous questions.

Feel very assured about my mother-in-law living here.

Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for taking the time to write us a review and for your kind words. It's been nice to see your mother-in-law settle in over a period of time, and hopefully, this continues to be so as she stays longer-term now. I'm glad you have felt supported during the respite and on your mother-in-law moving in longer-term, as we know this can be difficult for families for a number of reasons. I will pass on your review to the rest of the team so that they can see your comments.

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Review from Tim S (Son of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience

Thank you so much for letting me visit Mum today (13/5/21).
I was riddled with guilt from not seeing her for nearly a year and it was such a relief to visit today.
My last phone call with Mum mainly revolved around sleep, but today she managed a good half hour! Superb and just enough time to catch

her brilliant smile, which just goes to show just how content she is,= and what a great job you are all doing making Mum at home and looking after her.
Thank you all so much.

Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for taking the time to leave a review. I'll pass on your feedback to the rest of the team. It's been nice to see your mum getting more settled in the home, and hopefully, as restrictions are lifted, you and the rest of your family will hopefully get to spend time with your mum in the home in a less structured way soon

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Review from Nicola (Daughter of Resident) published on 23 April 2021
Submitted via Website • Report

Overall Experience

The home provides a safe and caring environment situated in a lovely position in a small village. The care that is given is first class and my mother has been well looked after especially after what we have been through. She is happy and feels very safe. There are also activities every day for the residents

if they want to join in. I would highly recommend this care home as you will not be disappointed. The staff have been amazing.

Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for taking the time to post a review and for your comments about the home and the staff team, which I will pass on to them. It has been a pleasure having your mum stay at Oxendon House and hopefully, we are heading towards a bit more normality where you will be able to spend time with her regularly inside the home.

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Review from Nicola W (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience

We moved our Mum from the Care Home she was in and were very impressed with Oxendon House. They were very happy to provide a virtual tour and answer all our questions. At this time when we are unable to go into the care home to see Mum, Oxendon really put our minds at rest. It was good to see visiting

is facilitated both by secure pod and also at the window. They are always happy to talk on the phone if we have any questions and keep us informed of how Mum is. Mum's room looks very nice and she was able to take her chair and some personal things. The staff were very welcoming when Mum arrived at the home, which was lovely and really helped her. It is good to see the activity list each week and I think now Mum is settling in, she will enjoy what is on offer. I like that the Facebook page is updated regularly so that we can see what they are doing. My sister and I feel confident that we have made a good decision for Mum and know she will be happy there.

Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for your review and it's pleasing to see the comments you have made about the home and the team. I will pass these on to the rest of the team to make sure they are aware. Hopefully, it won't be too long before you are able to be able to have a proper walk around the home and see everything, as you were unable to prior to your mum moving in which is never ideal. Feedback is always appreciated so if you do have suggestions when you call please do feel free to mention them.

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Review from Barbara Q (Wife of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience

I have always said that I have found that the care home is very very family orientated and friendly. I found it very welcoming. As soon as I walked in I knew that this was the right place for my husband. I would just like to say that all members of staff have been very helpful and I appreciate everything

that they are doing.

Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for taking the time to write a review and for your kind words, which I'll pass on to the team. They will really appreciate what you have said on here. I'm sure we are all looking forward to getting back to how things were prior to the last year and hopefully we aren't too far away from that now.

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Review from Sue H (Daughter of Resident) published on 28 September 2020
Submitted via Website • Report

Overall Experience

Oxendon House staff are extremely dedicated and work so hard to make sure that they do not have one case of COVID-19 in the home. They have kept my dad safe and well during the pandemic, as well as having to think of their own families, and in the absence of most of the professional visitors who normally

support residents. I can't thank them enough. It is so difficult for me not to be able to visit as often as I used to, but the staff help me to keep in touch with Dad and keep me up to date with what is happening. I can't wait to visit regularly and see Dad, as well as all the staff and residents.

Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for taking the time to write us a review and for your kind comments. I will make sure to pass them onto the rest of the team, I know they will be thrilled with the feedback. We look forward to seeing you as soon as we are able to. Thanks again.

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Review from Steve C (Son of Resident) published on 23 September 2020
Submitted via Website • Report

Overall Experience

My whole family feel Mum has been cared for wonderfully during the working time she's needed respite. We'd love to see inside the house to view the room and surroundings and to meet all the carers eventually.

Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for taking the time to write the review. It's been a pleasure having your mum at the home and I echo the sentiment, it would be great to be able to have yourself and others in the home sometime soon.

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Review from Louise B (Daughter of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience

The care staff at Oxendon have gone above and beyond during the Covid crisis. Firstly, they have managed to keep the home virus free by their diligence outside and inside. Secondly, they have done everything possible to ensure that we have contact with our loved ones, however tricky that may be. The

staff have been patient, kind and, most importantly, empathic during a time that has been very distressing. Not being able to see a frail, beloved relative is torture but all the staff have done whatever is possible to make a terrible situation that bit better.

Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for the review and your kind words about the team. As we have said in the updates the patience of friends and family members of those living at Oxendon House has really been appreciated too, as we know this has been a difficult time for you all. Hopefully, we will be able to have you back in for your regular visits soon.

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Review from Karen D (Friend of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience

I just want to thank everyone at Oxendon House Care Home for keeping my friend safe, well looked after and very well fed with all the lovely home-cooked food during the pandemic. The home has had no cases at all of COVID-19 which is a reflection of the great care they have taken during the lockdown.

Well done to all concerned.

Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for taking the time to write us a review like this. The team have done a great job collectively through this period and that being acknowledged is really nice to see. We look forward to being able to welcome you back for visits soon

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Review from Ann F (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience

Just want to thank all the staff for all their hard work through this difficult time of lockdown due to COVID-19. Even during this time all the staff are very helpful, polite and caring to my mum and myself when I ring to speak to her. Reassured to know my mum is very well cared for.

Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for taking the time to write us a review, and for your comments. I will make sure to pass them onto the team. Thanks again and we look forward to welcoming you back at Oxendon House as soon as we are able.

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Review from Elaine T (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience

A lovely friendly home where my mum is felt to be part of a big family, well cared for and looked after, especially in the lockdown we are going through right now. Reassuring that they have set video calling up and I can stay in touch and see my mum, helps my mum too as she can see me and my family

on the screen. Great to get email updates too. Food is great and staff are very friendly and helpful, lovely to have the social media page so we can see what they are getting up to and nice to see they have a range of activities that they can join in with. I have already recommended to several people. Keep up the good work!

Reply from Gareth Knight, Manager at Oxendon House Care Home

Thanks so much for taking the time to write us a review, we really appreciate the feedback. Thanks for your lovely comments, they mean a lot at the moment. We look forward to welcoming you back to Oxendon House as soon as we are able to.

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Review from Lorna W (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience

Oxendon House is a superbly run care home but more than that the staff are the kindest most caring people you could hope for. The last two months during the COVID-19 lockdown it has meant so much to all our family to know that Dad has been so well looked after.

Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you so much for taking the time to write us a review, and for your comments. I will make sure to pass them onto the rest of the team. Thanks again and we look forward to seeing you again as soon as we are able to have visitors.

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Review from Jane M (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience

The care and treatment in the home has been of a very good standard. The staff are always happy to help. Nothing is too much trouble, it’s a very comfortable and homely place to be, with friendly staff.

Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for your comments, and for taking the time to write us a review. It is much appreciated. We look forward to seeing you as soon as we are able to have visitors again.

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Review from J T (Husband of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience

I do not know about any other care homes so cannot compare. The staff are kind and understanding as she has various problems they have to deal with. I think she is as happy as can be expected.

Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for taking the time to write us a review, we really appreciate it and your comments. Thanks again.

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Review from Rosemary T (Daughter of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience

Care staff always approachable and responsive to any questions regarding care quickly and professionally. Care Home is always clean and tidy, both individual rooms and communal areas.

Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for taking the time to write us a review, we really appreciate your comments. I will make sure to pass on your feedback to both our care and housekeeping teams. Thanks again.

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Review from Jenny H (Daughter of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience

My mother had respite care for 7 weeks. She was made to feel welcome and all staff made a determined effort to involve her in activities. They were kind and considerate to my mother's needs and cognitive ability. Meals could be taken in the dining room or own room as my mother wished. As a family, we

were listened to and encouraged to visit at any time. All our questions were answered courteously and honestly.

Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for taking the time to write a review, Jenny. It was a pleasure having your mother at the home and your input in helping her to settle was very much appreciated.

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Review from A P (Son of Resident) published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience

The treatment and care that my parents received was wonderful. The home has my deep gratitude and support, first class.

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Review from Annette R (Daughter of Resident) published on 14 August 2019
Submitted via Website • Report

Overall Experience

My father only stayed in this care home for one night as on the morning following his admission we visited mid-morning and it was clear that we needed to get him straight out again.

Reply from Chris Clark, Managing Director at Oxendon House Care Home

Although we accept that we could have done better in relation to the short stay of the resident referred to in this review, we do feel that the review is very unfair. We do not feel the resident was ready to come into a care home, and came to us late on a Friday afternoon against our recommendation, as this allowed no time for the resident to settle before the weekend.

The relatives at no point spoke to our Home Manager or Deputy manager about their concerns and didn’t even wait for them to come to meet them on the Saturday (the day after admission), which they both offered to do, before taking the resident out of Oxendon House.

Despite many attempts to get in touch with the family since, as we take all complaints and residents' and relatives' dissatisfaction extremely seriously. We have not had any response from the family. We are still unsure of their exact issues and concerns.

We have written to the relatives saying that no charge will be made for their relative’s stay, or their contractual notice, due to them not being happy with the care provided by Oxendon House. We used this as another opportunity, to say that we would very much value their feedback so that we can improve things going forward. We have still not heard anything back from the family.

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Review from Margaret L (Resident) assisted by family/friend published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience

The majority of the staff are kind and caring.
We like going out on the bud. They are very supportive.
More staff are needed at times.
Thank you for enabling me to be with my husband of 66 years.

Reply from Cat Bass, Manager at Oxendon House Care Home

Thank you for taking the time to write us a review, we really appreciate it. And thank you for your feedback, especially regarding our staffing. We are working hard recruiting at the moment and hope to have any vacant roles filled ASAP. Thanks again, I will make sure to pass your feedback onto the rest of the team.

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Oxendon House Care Home

Care Provided by Oxendon House Care Home

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Funding & Fees Guide for Oxendon House Care Home

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