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Pine Lodge has a Review Score of 8.2 (8.207) out of 10, based on 4 reviews in the last 2 years. Over all time Pine Lodge has 5 reviews.
Review from Karen C (Niece of Resident) published on 8 January 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jade Mason, Manager at Pine Lodge
Thank You for your review, I will pass this over to all staff at Pine Lodge.
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Review from Rachel B (Mother of Resident) published on 3 January 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jade Mason, Manager at Pine Lodge
Thank you for your feedback, I will pass this review over to the staff at Pine Lodge.
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Management
Safety / Security
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Value for Money
Review from Annette H (Mother of Resident) published on 3 January 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jade Mason, Manager at Pine Lodge
Thank you so much for your kind words, we are so grateful for your feedback. I will hand this feedback over to the staff at Pine Lodge.
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Review from A N (Father of Resident) published on 22 December 2023
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Jade Mason, Registered Manager at Pine Lodge
Thank you for taking the time to bring your experience to our attention. I am deeply sorry you feel this way and you have had a negative experience. Our aim is to provide the best possible care to those we support and it is something we take very seriously. I can provide assurance that your daughter appears to enjoy her time that she spends with us at Pine Lodge. Unfortunately due to issues outside of our control there are times when staff have a Duty of Care to contact yourselves or an alternative emergency contact if family member becomes unwell or requires assistance from other health care professionals and in turn this is why unfortunately some respite stays are shorter then expected. Once again, we are very sorry that you feel the experience did not meet your expectations.
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Review from Erin M (Resident) published on 31 August 2021
Submitted via Website •
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Overall Experience
1.0 out of 5
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Care / Support
Cleanliness
Treated with Dignity
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The Review Score of 8.2 (8.207) out of 10 for Pine Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.0 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.957 for Pine Lodge is calculated as follows: ( (34 Excellents x 5) + (12 Very Poors x 1) ) ÷ 46 Ratings = 3.957
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.25 Points relating to the number of positive Reviews for Pine Lodge is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 8 registered maximum number of service users is 1.6, which has been reached with 3 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Jul 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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