Richmond Villages Northampton

Bridge Meadow Way, Grange Park, Northampton NN4 5EB
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9.7 81 Reviews
  • Richmond Villages Northampton, Northampton
Richmond Villages Northampton is an award-winning retirement village situated in Grange Park in Northampton, less than five minutes from the M1 motorway and less than an hour from both London and Birmingham.

At the heart of the retirement village is the care home which provides first-class nursing, dementia, respite and convalescent care in 30 en-suite bedrooms.

The retirement village features excellent on-site facilities that include a coffee shop, restaurant, a number of elegant sitting rooms, hair salon, beauty treatment room, library, free Wi-Fi, an activities and craft studio, plus award-winning landscaped gardens and a sensory garden.

All rooms are decorated by a team of specialist interior designers and feature electric profiling beds, a range of furniture, TV, telephone, en-suite shower room and Wi-Fi access.

The village is run by a village manager and a dedicated team of employees who are trained to deliver only the best possible care to the village residents.

Unlike traditional care homes, Richmond Villages Northampton uses its carers and nurses solely for the purpose of caring and supporting its residents whilst fully trained hospitality and housekeeping staff look after meal preparation and cleaning.

To further enhance the well-being and enjoyment of residents, the village also has a dedicated activities team. The team provides a daily activities program that includes day trips where transport is provided by Richmond Villages Northampton's own fleet of vehicles and dedicated drivers.

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Care Provided by Richmond Villages Northampton

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Tracey Etheridge (Head of Care)
  • Admission Criteria
    • Available on request
    • Ages 55+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Last Refurbishment: 2017

Funding & Fees Guide for Richmond Villages Northampton

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,625
    • Self-Funded Residential Dementia Care from £1,715
    • Self-Funded Nursing Care from £1,625
    • Self-Funded Nursing Dementia Care from £1,895
    • RESPITE Self-Funded Residential Care from £1,875
    • RESPITE Self-Funded Residential Dementia Care from £1,965
    • RESPITE Self-Funded Nursing Care from £1,875
    • RESPITE Self-Funded Nursing Dementia Care from £2,145
  • (these prices are only a guideline, please contact Richmond Villages Northampton to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time. Please check-in and check-out at the reception desk.


  • Parking

  • Free visitor parking is available on-site.


Richmond Villages Northampton Reviews (81)

Total of 81, showing 21-40
9.7

Richmond Villages Northampton has a Review Score of 9.7 (9.735) out of 10, based on 8 reviews in the last 2 years. Over all time Richmond Villages Northampton has 81 reviews.

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Review from H B (Daughter of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care floor manager is extremely responsive to my mother's and family's needs.
The carers are very kind and attentive.
The ancillary staff are friendly and very caring as well.
The nursing staff are thorough, professional and very kind. They update the family regularly.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Richmond Villages Northampton

Thank you for your feedback. It is always so nice to hear our staff described as caring, attentive and kind. Thank you for choosing Richmond Villages.


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Review from E L (Wife of Resident) published on 27 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Richmond Village Northampton since October 2021. He has been looked after and cared for with patience and expert knowledge and I have nothing but praise for all the staff. I could not wish for better care for him which gives me great peace of mind knowing that he is
in such good hands. I was doubtful when he first came here when I was no longer able to care for him as I had had no contact with care homes previously and did not know what to expect but my worries were soon overcome when I saw how caring the staff were.
I now live on site so am able to visit him at any time and for as long as I please so that, too, is a comfort. I am always made welcome when I visit and that, too, is a comfort when we are now no longer able to live together.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Richmond Villages Northampton

Thank you for your lovely review. We are so happy to be able to help support you both and it is lovely to hear how much this means to you. Thank you for choosing Richmond Villages.


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Review from J H (Respite Resident) published on 26 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was operated on at the General Hospital and since I live alone my daughter found Richmond Village rehab facility nearby. I came to the village and was greeted by friendly staff who found me a haven where I could recuperate. The caring staff have been wonderful in looking after me in a tricky period
of my recovery. Nothing is too much trouble for them. All the staff including those responsible for cleaning, supplying food, medication, caring have been excellent.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Richmond Villages Northampton

Thank you for your feedback. We are happy that we were able to look after you and help you on your way to recovery. Thank you for choosing Richmond Villages.


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Review from Miriam F (Daughter of Resident) published on 29 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to Richmond Village following a brief stay in hospital. She was unwell entering the care floor. The staff contacted me and spent hours talking to me and my family about a care plan, my mum's needs and wishes, what sort of person she was and her whole life history. Following this, I cannot
speak highly enough about every single member of staff who came into contact with my mum and us as a family. The genuine care was second to none which was obvious to us every time someone walked into the room and her face lit up with a beaming smile as she could no longer speak or communicate effectively. The staff discussed an end of life care plan with us which was put into place and gave us as a family such amazing comfort as she died.


There are not enough words to praise the amazing staff, the genuinely lovely atmosphere and environment of Richmond Village and as a whole family we could not recommend Richmond Village Northampton highly enough


Reply from David Mclean, Customer Service Adviser at Richmond Villages Northampton

Thank you for taking the time to leave your lovely review. It is always nice to hear words like "amazing support" and "genuine" being used to describe our care and to hear from family members feeling like their loved one is cared for and looked after. Hopefully you will go away from this feeling like your loved one received the best possible care and thank you for choosing Richmond Village Northampton for your stay.


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Review from M M (Daughter of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent two weeks in nursing care and I can't praise the staff more highly. Mum was happy, extremely well looked after and fully entertained during her stay. Her room was beautiful, the food was excellent and mum's needs were well and truly catered for. I highly recommend Richmond Villages.

Reply from Amanda Barnes, Customer Service Adviser at Richmond Villages Northampton

Thank you for taking the time to leave your review, It is lovely to hear that your mum was happy and enjoyed her stay with us and enjoyed the entertainment we had to offer. Thank you for your recommendation.


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Review from J B (Daughter of Resident) published on 29 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff who help to look after mum on the Care Floor and give her the 24/7 nursing care she now needs. We really cannot thank you enough.
The care mum receives is second to none. Her physical and mental health needs are complex, but everyone has taken the time to get to know her
and how to offer her the best support they can.
Without exception, the staff are professional, warm and caring. Everyone – from the cleaning and laundry staff, hairdressing, catering, entertainment, the carers and the nursing team, to the admin and management staff – they all deal with mum sympathetically and tenderly.
As a family, we feel welcome and supported too – from the minute we walk through the door. Communication between the staff and us is excellent. They don’t hesitate to pick up the phone to discuss any issues and nor do we.
Thank you again. Managing the care of an elderly relative can be difficult and distressing, but you are managing to make it that little bit easier.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Richmond Villages Northampton

Thank you for your feedback. It is so nice to hear that you feel well supported by everyone and that all our staff are warm and caring. Thank you again for taking the time to leave us your review.


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Review from Emma D (Daughter of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have really appreciated the tailored care and focus on making my mother the best that she can be shown by all the Richmond care nursing and care team. Mum’s progressing dementia caused a sharp deterioration in her health and well being, prompting the need for us to seek residential care. The individual
nature of the care plans and consistent, thoughtful approach to improving Mum’s health and well being shown by the team in Northampton, is having a positive effect. There is a clear improvement in Mum’s health and a lifting of her spirits, as there is a focus on what she can do and what she might enjoy. I am particularly impressed by the focus on understanding individual needs and likes/dislikes exhibited by the team, which has helped Mum begin to thrive in her new environment. All the care team, including the reception team, have thoughtfully supported Mum and my family through the difficult transition to permanent residential care.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Richmond Villages Northampton

Thank you for your lovely review. We are so glad that the care and dedication of our staff are having a positive effect on your mum. It is so nice to hear that everyone helped support you through this transition period and that mum's health and well being is now improved. Thank you for choosing Richmond Villages.


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Review from Phil A (Son of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond Northampton continues to offer outstanding service, wonderful activities, fabulous food, and above all genuine care for my mother. Mum has now been with Richmond for nearly three years and what is noticeable is that there is very little turnover of staff, something which is unusual for this
sector. The nursing team has remained almost constant throughout this time and they are all skilled, caring and call me whenever there is any concern or development with my mother's situation. The care team constantly amaze me with their professionalism and their care for my mother and all other residents of the home. And, how the activities team are able to entertain and keep active, the residents with a variety of different and new, stimulating activities, I will never know. Once again, thank you to everyone from the care floor manager, to her deputy, the nursing team, all the health care assistants, the activities team and also the wonderful receptionists who treat us all brilliantly

Reply from Alison Horridge, Customer Advisor on behalf of the team at Richmond Villages Northampton

Thank you for taking the time to leave us a review. It is always so nice to hear from family members feeling like their loved one is cared for and well looked after. Thank you again for your kind words.


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Review from Lisa J (Respite Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to this home after a very short stay in hospital in November 2021. He had broken his arm and his mobility was not good, so I knew it would be difficult to manage him at home. I made a call to the home as I was so worried how I would cope and straight away the Care Manager reassured me
that they could look after dad until he could improve. My father had stayed here previously last year for a respite break and I know he was happy with the company of all the staff. On this occasion it was more difficult for him, as his vascular dementia and his mobility had deteriorated which caused him more frustration, but the excellent team of staff worked hard to pick up his spirits and help him on the transition to coming home. I engaged with a private physiotherapist who went in to help my father with his mobility and they were always accommodating and supportive. All of the staff are so professional, friendly and welcoming and this creates a really lovely atmosphere within the home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Richmond Villages Northampton

Thank you for taking the time to leave your review. We are so glad to have been able to care for your father and help with his recovery and transition back home. Thank you again for choosing Richmond Villages.


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Review from Georgina F (Daughter of Resident) published on 29 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the level of care, compassion, and focus afforded to my mother. She has received passionate and tailored care based on her needs, requirements, and preferences to make sure the outcomes are the best they can be. The care and medication is adapted based on her responses to ensure
it remains beneficial.
Staff are very supportive to me, there are always staff visible and present when I visit. Communication is open.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Richmond Villages Northampton

Thank you for your feedback. We are glad to hear that you are extremely happy with the care your mother is receiving at Richmond Village Northampton. Thank you again for taking the time to write us your review.


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Review from J F (Daughter of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After visiting many nursing homes, I decided that Richmond Villages Northampton was by far the best option and on reflection the best decision, for respite. After only 3 weeks it became apparent that my mother was very comfortable in her surroundings. The care and kindness of all the management and
nursing staff is amazing, nothing is too much trouble. I have now made the difficult decision to leave her there on a residential basis. I cannot thank the support from them all.

Reply from Joanne Hughes, Village Manager at Richmond Villages Northampton

Thank you for the review and very kind words. It is a privilege to care for your mother and support her family around her.


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Review from Diana J (Sister of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of my sister was excellent, she is suffering from Progressive Supranuclear palsy. The head of care and her deputy were very helpful and kind. Their observations resulted in a transfer to local hospice and subsequent changes in medication. The only problem I encountered was trying to get through
on the telephone to either the main number or nursing - it was always voicemail. So communications were not always easy.

Reply from Matthew Evans, Manager at Richmond Villages Northampton

Thank you for your very kind and generous feedback.
We are aware of sporadic telephony issues recently, so please accept our apologies for any inconvenience caused. Our telephony system is due to be replaced imminently, so we do recognise the problem and are doing all we can to sort it out quickly. Thank you for your patience in the meantime.


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Review from Keith M (Son of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following the major decision by my sister and I to move our 92 year old mother from a nursing home in Dorset to the Richmond for her to be closer to the family, it was important for us to identify a nursing/care home that could meet our mum’s physical and mental needs. From experience, we know only
too well how important this is. Since mum's admission at the end of January 2021, we have noticed that she has settled into the home extremely well and that is down to all members of staff who have welcomed her, treated her with dignity and supported her in her transition. As the ‘registered person’ I visited mum in her room on the 17th March and I found her room to be clean and tidy. She was obviously very pleased to see me. Throughout my interaction with the staff at the Richmond, I have found them all to be very caring, courteous and professional, and I have this sense they cannot do enough to support the resident and relative. At the end of the day, you get what you pay for!

Reply from Joanne Hughes, Head of Care at Richmond Villages Northampton

Thank you for the kind review and it is wonderful to see families being able to visit. Seeing familiar faces is really making the difference to the residents.


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Review from V J (Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My respite care was extremely good. The staff was friendly, caring and professional. My stay was nothing but enjoyable and beneficial for me after a hip operation. If I had to, I would definitely opt to stay at the Richmond.

Reply from Liam Donovan, Senior Village Adviser at Richmond Villages Northampton

Thank you so much for such a lovely review; it was a pleasure meeting you and your family. The care team have asked me to send their best wishes and to tell you they're missing you greatly. Please come back and see us and the residents for tea and cakes when its safe to do so.


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Review from Martyn R (Husband of Resident) published on 1 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has had the best care at Richmond Northampton anyone could ask for. Nothing is too much trouble from any of the staff and the medical treatment is second to none. I would recommend Richmond Northampton for its very high standards and quality.

Reply from Matthew Evans, Manager at Richmond Villages Northampton

Thank you for taking the time to share your feedback, it is very much appreciated by all of us at Richmond Village.


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Review from Liz E (Partner of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first contact, we met with kind and efficient help. After admission, I knew we had made the right choice under sad and difficult home conditions. Not only is my partner receiving all the help and care he needs but I am made to feel so welcome.

Reply from Joanne Hughes, Head of Care at Richmond Villages Northampton

Thank you for your very kind comments. I am so pleased we could help and have made this difficult time for you a little easier.


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Review from Sally S (Daughter of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was an extremely difficult decision to make, that dad required more specialist care than could be provided at home. At Richmond, we were overwhelmed by the exceptional standard of nursing and palliative care he received, enabling a peaceful stay through his illness.
The staff and facilities are
positive, healthy and hugely supportive to all family members in a difficult situation. We remain hugely grateful.

Reply from Liam Donovan, Senior Village Adviser at Richmond Villages Northampton

Thank you for this lovely review, It's great to hear such kind words said towards the staff and village. Your father has settled in really well and is a pleasure to spend time with.


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Review from Dave E (Son of Resident) published on 5 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would absolutely recommend this fantastic care home, my Mum is always happy. The staff are friendly and very professional and the food is excellent. We are always made to feel welcomed. The place is spotlessly clean and it's how a care home should be.

Reply from Liam Donovan, Senior Village Adviser at Richmond Villages Northampton

The staff at Richmond feel very honoured by your kind review, thank you so much. It’s wonderful to see how quickly your mother has settled into to life At Richmond and to hear that she enjoys all the marvellous facilities.


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Review from Catherine T (Daughter of Resident) published on 4 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has lived at Richmond Village in the dementia care unit for several months now. From the first visit, I felt that this place was right for Mum and far better than her 2 previous homes and the numerous other homes I had viewed. The physical environment is beautiful. Large, light, stimulating,
yet also calm and homely. The quality of the catering is amazing. However, the main reason that it is such an amazing place is the staff. The care staff are just so good. They are patient, caring, funny, engaging, and interested. They care and get to know each resident and family and tailor their interactions accordingly. The support staff are equally welcoming and friendly. I cannot recommend the dementia unit at Richmond Village highly enough.

Reply from Matthew Evans, Manager at Richmond Villages Northampton

Thank you so much for your very kind words. We like to think we have an amazing team and will continue to work very hard to make sure it stays that way; but it means so a great deal more to us all when the plaudits come from a family member. Thank you again for taking the time to share your feedback, it is very much appreciated.


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Review from J D (Daughter of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was treated with kindness and the care provided was very good. We visited almost every day and were given updates on her condition. When difficulties arose we were informed almost simultaneously by both my mother and the staff and a plan was put in place to overcome whatever the problem was.
All the staff at Richmond Northampton were friendly and welcoming.

Reply from Matthew Evans, Manager at Richmond Villages Northampton

Thank you for taking the time to share your feedback and for your kind words, they are very much appreciated.


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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Richmond Villages Northampton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.935 for Richmond Villages Northampton is calculated as follows: ( (87 Excellents x 5) + (6 Goods x 4) ) ÷ 93 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Richmond Villages Northampton is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

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Meet the Team (5)

Tom

Tom Boarder

Job Title: Village Manager

Joined: 2022

I have been with Richmond Villages for several years having previously worked at Richmond Villages Bede. I am thrilled to now have the position of Village Manager at Northampton, and I am looking forward to establishing an open relationship with all our residents and their families and ensuring we continue delivering outstanding care throughout the village.


Tracey

Tracey Etheridge

Job Title: Head of Care

Joined: 2016

I have worked at Richmond Northampton since 2016 working my way up from a carer, Senior carer, Team Leader and now Head of Care. I have been in care for 30 years. I have always been passionate about Care and love working for Richmond Northampton with our amazing Care Team and our wonderful residents.


Rachel

Rachel Jarvis

Job Title: Domicilary Manager

Joined: 2019

Rachel is the Domiciliary Manager and Project Lead for Richmond Villages Northampton, she joined the team in 2019.


John

John Akers

Job Title: Head of Hospitality/Deputy Village Manager

My name is John and I am the Head of Hospitality at the Richmond Village Northampton. I have been with Richmond for over 3 years. Within my role I over see the catering teams as well as the housekeeping department. I am also the Deputy Village Manager and support the village manager with the day to day running of the village and care home.


Zena

Zena Williamson

Job Title: Senior Village Advisor

Joined: 2023

I have been working at Richmond Villages Northampton for just over a year now and thoroughly enjoy helping people make their decision to move into our retirement village. Ensuring I provide my customers with the best possible experience and meet their specific needs is essential. Before working at Richmond Villages, I worked in property sales and customer service roles, mainly within estate agency and new home sales.


It’s a great privilege to be able to demonstrate to people the warm and welcoming lifestyle provided by Richmond Villages.