Richmond Villages Northampton

Bridge Meadow Way, Grange Park, Northampton NN4 5EB
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9.7 81 Reviews
  • Richmond Villages Northampton, Northampton
Richmond Villages Northampton is an award-winning retirement village situated in Grange Park in Northampton, less than five minutes from the M1 motorway and less than an hour from both London and Birmingham.

At the heart of the retirement village is the care home which provides first-class nursing, dementia, respite and convalescent care in 30 en-suite bedrooms.

The retirement village features excellent on-site facilities that include a coffee shop, restaurant, a number of elegant sitting rooms, hair salon, beauty treatment room, library, free Wi-Fi, an activities and craft studio, plus award-winning landscaped gardens and a sensory garden.

All rooms are decorated by a team of specialist interior designers and feature electric profiling beds, a range of furniture, TV, telephone, en-suite shower room and Wi-Fi access.

The village is run by a village manager and a dedicated team of employees who are trained to deliver only the best possible care to the village residents.

Unlike traditional care homes, Richmond Villages Northampton uses its carers and nurses solely for the purpose of caring and supporting its residents whilst fully trained hospitality and housekeeping staff look after meal preparation and cleaning.

To further enhance the well-being and enjoyment of residents, the village also has a dedicated activities team. The team provides a daily activities program that includes day trips where transport is provided by Richmond Villages Northampton's own fleet of vehicles and dedicated drivers.

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Care Provided by Richmond Villages Northampton

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Tracey Etheridge (Head of Care)
  • Admission Criteria
    • Available on request
    • Ages 55+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Last Refurbishment: 2017

Funding & Fees Guide for Richmond Villages Northampton

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,625
    • Self-Funded Residential Dementia Care from £1,715
    • Self-Funded Nursing Care from £1,625
    • Self-Funded Nursing Dementia Care from £1,895
    • RESPITE Self-Funded Residential Care from £1,875
    • RESPITE Self-Funded Residential Dementia Care from £1,965
    • RESPITE Self-Funded Nursing Care from £1,875
    • RESPITE Self-Funded Nursing Dementia Care from £2,145
  • (these prices are only a guideline, please contact Richmond Villages Northampton to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time. Please check-in and check-out at the reception desk.


  • Parking

  • Free visitor parking is available on-site.


Richmond Villages Northampton Reviews (81)

Total of 81, showing 41-60
9.7

Richmond Villages Northampton has a Review Score of 9.7 (9.735) out of 10, based on 8 reviews in the last 2 years. Over all time Richmond Villages Northampton has 81 reviews.

Overall Experience

  • 71
  • 9
  • 1
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Date Published

81
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5
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Review from Dennis L (Husband of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was discharged from hospital after 3 weeks of treatment. I arranged for her to have 1 week of respite care at Richmond Village Northampton. She received excellent care which made the transition back to home an easy one.

Reply from Liam Donovan, Senior Village Adviser at Richmond Villages Northampton

Thank you for the lovely review. We are very pleased to be of service and that your wife is now back home.


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Review from Paul S (Son of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my mother was exemplary with kind, caring staff and a beautiful environment.

Reply from Liam Donovan, Senior Village Adviser at Richmond Villages Northampton

Thank you so much for such a glowing review. Your mother is loved by the staff very much and will be truly missed.


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Review from L T (Relative of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant staff, peaceful, enjoyable, caring. Recommend to all friends. Advice given on request.

Reply from Liam Donovan, Senior Village Adviser at Richmond Villages Northampton

Thank you very much for taking the time to share your feedback, it is very much appreciated.


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Review from P K (Respite Resident) assisted by family/friend published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very kindly and efficiently helped with a prospective purchase. Everyone we have come into contact with has been professional and yet friendly. All the advice has been thoughtful and carefully tailored to our needs.

Reply from Liam Donovan, Senior Village Adviser at Richmond Villages Northampton

Thank you for your lovely review P K, on behalf of the staff and residents you've made friends with it was an absolute pleasure for us all to have met you on your stay here at Richmond and we are all looking forward to you moving into the village with us soon.


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Review from Joy D (Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived at Richmond for six years and can thoroughly recommend Richmond Northampton.
An excellent place to live, staff very friendly, thoughtful and caring.
A very happy atmosphere, nothing seems to be too much trouble, the ticked boxes say it all!

Reply from Liam Donovan, Senior Village Adviser at Richmond Villages Northampton

Thank you Joy so much for the lovely review, You always light up a room when you enter and its always a great pleasure seeing you enjoy yourself everyday.


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Review from Nicola N (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and compassionate with respect for all. My father is getting involved every day in an observational way. But there are signs of greater understanding.


All staff have got to know my father within 3 months and I am extremely impressed with the level of care.


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Review from A C (Niece of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in the home almost three years.
She has always had the greatest care taken of her and all the staff have treated her with the greatest kindness.
She has been very happy and has joined in the activities.
They even started a poetry group for her as they know how fond she is of poetry.
This
has become a firm favourite with many more residents joining in.

Reply from Liam Donovan, Senior Village Adviser at Richmond Villages Northampton

Thank you so much for taking the time to complete a review of Richmond Village Northampton. We are delighted that you feel your Aunt is being well looked after and that she enjoys taking part in our plethora of activities every single day. Our staff are passionate about all our residents receiving the highest standard of care at all times.


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Review from J H (Daughter of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum had been to two nursing homes prior to Richmond Village. The difference is hard to describe. For the first time, we are so happy with Mum's care. All the staff are so friendly and caring, not jus tot Mum but to all our family. The accommodation is a different class. I describe to like a 5 star
hotel. The food is out of this world, plenty of activities going on. It was the best decision we could have made. I would highly recommend.

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Review from Lakshni J (Daughter of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the sixth residence my mother has had in 13 months. When she arrived she was confused and grieving, eventually appearing to require end of life care. The home informed me and continued to offer me and my mother excellent support and care. Staff have enabled my mother's diabetes to be appropriately
managed so that her blood sugar is largely stable. My mother is bed-bound but recently she has been moved in a wheelchair to other parts of the house so that she can meet other people. She is always treated with good humour, dignity and respect. She periodically responds openly and is much more settled and becoming more herself despite significant challenges. I would not hesitate to recommend Richmond Northampton for care needs.

Reply from Matthew Evans, Manager at Richmond Villages Northampton

Thank you very much for taking the time to share your feedback, it is very much appreciated.


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Review from Kenneth R (Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfectly happy with great care and attention.

Reply from Liam Donovan, Senior Village Adviser at Richmond Villages Northampton

Thank you for taking the time out to write a review Mr Kenneth R. We work hard to make sure we provide the highest possible standards of care, we are delighted to hear that our staff are looking after you so well.


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Review from Stephen P (Son of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are immensely grateful to all the wonderful, dedicated staff at the Richmond Village Care Home.


Because of your dedication, care and compassion our dear mother's last few weeks of life were made painless, peaceful and dignified. You will always be in our hearts - thank you.


Reply from Matthew Evans, Village Manager at Richmond Villages Northampton

Thank you for your very kind words Mr P.


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Review from Carole P (Daughter of Resident) published on 23 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff assisting my Mother are caring & professional. The Domiciliary team has strong leadership which is vital, coordinating the service, liaising with medical professionals and dealing with any concerns promptly.
The emergency call system is maintained well and someone is always just a few minutes
away if a resident in difficulty.
I am confident that my Mother is known to the team and it will be a two-way street moving forward as she requires more assistance.

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Review from Anne W (Daughter of Resident) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last ten months, my mum has received the best possible care and attention you could ever hope for. All members of staff do all they can to make mum feel safe and secure. This to our family is crucial particularly as mum is coming to the end of her life. Everyone who is connected to Richmond
Northampton are sensitive to this issue that has a big impact on our family. They care and they listen to any suggestions as to how mum is feeling and our worries are immediately acted on - so professional.

Reply from Matthew Evans, Village Manager at Richmond Villages Northampton

Thank you very much for taking the time to share your comments; it means a great deal to our whole team to know that their efforts are appreciated.


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Review from Jason C (Son of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond Village, Grange Park, Northampton has more than exceeded my parents and their children's expectations.
The staff are excellent, kind and giving and have enabled our parents to live their lives to the full in a safe and stimulating environment.
We would all heartily recommend Richmond Village.

Reply from Claire Fry, Senior VA at Richmond Villages Northampton

Thank you for your feedback.


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Review from Adrian C (Son of Resident) published on 6 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Like anyone facing the difficult decision of how to best support a family member in their twilight years, my family and I approached the team at Richmond with a mixture of fear and trepidation. We needn't have worried. The exceptional level of professionalism of the team is only surpassed by their wonderful
warmth, care and (dare I say it) love they show towards my mother. The values that are instilled in the team by the management are in fact instinctive in every member whether it is the catering folks, the care assistants or indeed the nursing staff. My mother's medical needs are complex but everything is taken in their stride. As I joke with the team "they are not here for the money"! Their calling is truly a vocational one and I am humbled by their kindness and dedication to provide the best care possible. If my life journey includes a stay in a care home I have already picked out my room.....

Reply from Matthew Evans, Village Manager at Richmond Villages Northampton

Thank you Mr C for your very kind words, they are much appreciated by all of the team.


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Review from Nigel H (Son of Resident) published on 30 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Richmond Northampton for End of Life Care, where she was a resident for about 7 weeks. The kindness of staff, where nothing was too much trouble to serve my mum and our extended visiting family, was truly outstanding. Careful pain management and medical professionalism, aligned with
the love for a dying lady and her family, could not be better. The little touches, on the day we were called to expect my mum to pass away, a plate of sandwiches arrived for the family. The visits of staff outside their shifts went well beyond the call of duty.


At this precious moment in our lives, we are deeply grateful to those at Richmond. Their care, love and service is an example that, if followed, could revolutionise healthcare across our nation.


Reply from Joanne Hughes, Head of Care at Richmond Villages Northampton

It was a privilege to look after your mother at the end of her life and support your family. We aim to make the experience as easy as possible in the very difficult circumstances that families find themselves.


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Review from Lucy T (Daughter of Resident) published on 19 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond Northampton is a place where you have total confidence that your elderly loved ones (parents) will be safe, looked after well and be happy.


When I hear of reports on the news about terrible care homes, I am grateful that we found Richmond. Richmond's biggest asset is it's staff who are

kind and helpful. The domicillary care department is exceptional as we found out recently when our Mother started to need help.

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Review from Keith B (Son of Resident) published on 12 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring atmosphere.
There is much to entertain residents, so that the grey matter is kept going.
Staff are polite and helpful, many often go out of their way to help.
Food is excellent, though if I had it all the time it could become a little repetitive, not sure there is an answer to that though.

Reply from Claire Fry, Senior Village Adviser at Richmond Villages Northampton

Thank you for taking the time to leave feedback. It is much appreciated.


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Review from Christine G (Daughter of Resident) published on 12 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff provide a caring, supportive and joyful atmosphere for the residents and especially for my mum. I am confident that they have her best interest and wellbeing at heart. They actively include her in activities which they know she will enjoy and they give me peace of mind.

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Review from Nicky H (Daughter-in-law of Resident) published on 17 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the 3 months mum was in the home we experienced amazing care from all the staff. From the moment you were greeted at the reception it was exempt. Mum was treated with respect and dignity and we were welcomed any time of the day and able to make tea/coffee etc. whenever we needed. Mum unfortunately
passed away on the 5th of October at the home but the end of life care was so brilliant. We could not have asked for more (she didn't have to go into hospital). The trained palliative care nurses are an absolute credit to the home. We cannot thank them enough.

Reply from Matthew Evans, Village Manager at Richmond Villages Northampton

Thank you so much for your kind words, I know they will be very much appreciated by the team who cared for your mother-in-law. Our best wishes go to you and your family at this difficult time.


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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Richmond Villages Northampton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.935 for Richmond Villages Northampton is calculated as follows: ( (87 Excellents x 5) + (6 Goods x 4) ) ÷ 93 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Richmond Villages Northampton is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

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Meet the Team (5)

Tom

Tom Boarder

Job Title: Village Manager

Joined: 2022

I have been with Richmond Villages for several years having previously worked at Richmond Villages Bede. I am thrilled to now have the position of Village Manager at Northampton, and I am looking forward to establishing an open relationship with all our residents and their families and ensuring we continue delivering outstanding care throughout the village.


Tracey

Tracey Etheridge

Job Title: Head of Care

Joined: 2016

I have worked at Richmond Northampton since 2016 working my way up from a carer, Senior carer, Team Leader and now Head of Care. I have been in care for 30 years. I have always been passionate about Care and love working for Richmond Northampton with our amazing Care Team and our wonderful residents.


Rachel

Rachel Jarvis

Job Title: Domicilary Manager

Joined: 2019

Rachel is the Domiciliary Manager and Project Lead for Richmond Villages Northampton, she joined the team in 2019.


John

John Akers

Job Title: Head of Hospitality/Deputy Village Manager

My name is John and I am the Head of Hospitality at the Richmond Village Northampton. I have been with Richmond for over 3 years. Within my role I over see the catering teams as well as the housekeeping department. I am also the Deputy Village Manager and support the village manager with the day to day running of the village and care home.


Zena

Zena Williamson

Job Title: Senior Village Advisor

Joined: 2023

I have been working at Richmond Villages Northampton for just over a year now and thoroughly enjoy helping people make their decision to move into our retirement village. Ensuring I provide my customers with the best possible experience and meet their specific needs is essential. Before working at Richmond Villages, I worked in property sales and customer service roles, mainly within estate agency and new home sales.


It’s a great privilege to be able to demonstrate to people the warm and welcoming lifestyle provided by Richmond Villages.