Richmond Villages Northampton

Bridge Meadow Way, Grange Park, Northampton NN4 5EB
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9.7 81 Reviews
  • Richmond Villages Northampton, Northampton
Richmond Villages Northampton is an award-winning retirement village situated in Grange Park in Northampton, less than five minutes from the M1 motorway and less than an hour from both London and Birmingham.

At the heart of the retirement village is the care home which provides first-class nursing, dementia, respite and convalescent care in 30 en-suite bedrooms.

The retirement village features excellent on-site facilities that include a coffee shop, restaurant, a number of elegant sitting rooms, hair salon, beauty treatment room, library, free Wi-Fi, an activities and craft studio, plus award-winning landscaped gardens and a sensory garden.

All rooms are decorated by a team of specialist interior designers and feature electric profiling beds, a range of furniture, TV, telephone, en-suite shower room and Wi-Fi access.

The village is run by a village manager and a dedicated team of employees who are trained to deliver only the best possible care to the village residents.

Unlike traditional care homes, Richmond Villages Northampton uses its carers and nurses solely for the purpose of caring and supporting its residents whilst fully trained hospitality and housekeeping staff look after meal preparation and cleaning.

To further enhance the well-being and enjoyment of residents, the village also has a dedicated activities team. The team provides a daily activities program that includes day trips where transport is provided by Richmond Villages Northampton's own fleet of vehicles and dedicated drivers.

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Care Provided by Richmond Villages Northampton

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Tracey Etheridge (Head of Care)
  • Admission Criteria
    • Available on request
    • Ages 55+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Last Refurbishment: 2017

Funding & Fees Guide for Richmond Villages Northampton

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,625
    • Self-Funded Residential Dementia Care from £1,715
    • Self-Funded Nursing Care from £1,625
    • Self-Funded Nursing Dementia Care from £1,895
    • RESPITE Self-Funded Residential Care from £1,875
    • RESPITE Self-Funded Residential Dementia Care from £1,965
    • RESPITE Self-Funded Nursing Care from £1,875
    • RESPITE Self-Funded Nursing Dementia Care from £2,145
  • (these prices are only a guideline, please contact Richmond Villages Northampton to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time. Please check-in and check-out at the reception desk.


  • Parking

  • Free visitor parking is available on-site.


Richmond Villages Northampton Reviews (81)

Total of 81, showing 61-80
9.7

Richmond Villages Northampton has a Review Score of 9.7 (9.735) out of 10, based on 8 reviews in the last 2 years. Over all time Richmond Villages Northampton has 81 reviews.

Overall Experience

  • 71
  • 9
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Date Published

81
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Review from Anthony (Son of Resident) published on 6 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an extremely well-run organisation. Of special importance to me is the staff who are without exception, lovely, happy and caring. Head of domiciliary care is a real asset to the village and goes out of her way to help. Food is very good as is the entertainment. Having seen other homes this is
streets ahead. Not only do I feel my mum who has Alzheimer's is safe, well-fed and looked after but she is involved in activities in array I would never have imagined. This is down to the amazing team here, I would thoroughly recommend it to others.

Reply from Claire Fry, Senior Village Advisor at Richmond Villages Northampton

Thank you so much for taking the time to review Richmond. We are delighted that your Mother is happy and receiving excellent standards of care and support. I will pass your kind comments on to all staff.


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Review from K E (Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lifestyle is excellent - very happy here.

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Review from Ann S (Wife of Resident) published on 25 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers come to our flat every morning to help my husband shower and dress. This works very well. Carers also come each evening to set up his peg food overnight, this does not work so well as a trained carer is not always available. This means that I have to take over at short notice.
A carer is on
duty overnight but often it seems to be an agency worker, who is unfamiliar with the residents problems and sometimes speaks very poor English. This is most unsatisfactory.

Reply from Sharon Carlisle, Domiciliary Manager at Richmond Villages Northampton

Thank you for your feedback. All staff have received Peg Feed training by the District Nurse. The main agency member of staff that attends on occasion has worked at Richmond for two years and competencies have been completed.


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Review from Gilian B (Resident) published on 25 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have lived here for just over a year as an independent person. I came because I wanted to be somewhere that had a lovely and caring community with a good variety of activities. The gardens are well set out and maintained - a good mixture of flowers and plants and a joy to walk in. People are friendly,
good provision of meeting places. Good provision of transport for shopping and medical appointments etc.

Reply from Claire Fry, Senior Village Advisor at Richmond Villages Northampton

Thank you for your feedback Mrs B, I will pass on your kind words to our Village Gardeners.


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Review from Peter S (Husband of Resident) published on 25 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a first class (5 star) home for the elderly or disabled. One can choose assisted living or independent living living depending on one's financial and physical/mental circumstances. The suites (apartments) are one or two bed-roomed with a lounge, kitchen and bath/shower room. There are two floors
(ground, first and second). Several public rooms (lounges, games, coffee, library, hair dressing salon, reception, therapy and as very spacious restaurant.) One floor is reserved for patients in need of care. The extensive grounds are superbly tended and used for many events.

Reply from Claire Fry, Senior Village Advisor at Richmond Villages Northampton

Thank you for the review Mr & Mrs S, your feedback is very much appreciated.


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Review from Douglas & Brenda F (Resident) published on 20 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Further to our previous review of 9th July 2016 it is only fair to advise that the issue raised regarding the outside decoration of our apartment has been addressed and the front door repainted and adding to the generally excellent standard of maintenance within our village.
The other issue raised
was the unfortunate state of the adjoining butterfly garden. This too is being addressed and is in the process of being 'beautified'. Thanks to all concerned.
Other than that Richmond Northampton fully lives up to it's deserved reputation of being a caring, friendly and active Retirement Village.

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Review from Leslie S (Wife of Resident) published on 20 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my second marriage to my husband in 2001, he began (after about 7 years) to develop signs of dementia. In 2010 I found it difficult to do all the caring that was needed. My son, who lives locally, found this very nice care home in Northampton which really did seem like "home".
My husband died
about 2 years ago, and of course I am still here in my very nice flat and am very well looked after. Fortunately (though just 90) I do not yet need any medical care, but have made many good friends here and am very happy.

Reply from Claire Fry, Senior Village Advisor at Richmond Villages Northampton

Thank you Leslie for your feedback, it is very much appreciated.


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Review from Terence P (Husband of Resident) published on 19 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff who provide our care in the home are clearly carefully selected and familiarise themselves with the job and their clients, by shadowing an experienced colleague. They maintain high competence, and that's important in providing this service, they quickly establish a friendly, open and often
genuinely affectionate relationship with the family. This familiarity, warmth and chat are vital. Lapses from this high standard are very rare, almost exclusively involving temporary staff. If I have a concern it is the risk and I can appreciate the difficulties of shortfalls in permanent staff numbers. The right line between maintaining a lean organisation and losing experienced staff, with an unwelcome loss of continuity for the client is difficult but vital.
The wider facilities also provide a path to meeting future needs.
The approachability and responsiveness of the head of care is much appreciated.
'Rooms' and 'food and drink' not applicable in our case.

Reply from Claire Fry, Senior Village Advisor at Richmond Villages Northampton

Thank you for your recent feedback Terence, we appreciate your informative response.


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Review from Stuart R (Regular Volunteer) published on 29 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At Richmond Northampton all the staff I have had dealings with have always gone the extra mile to accommodate myself and the residents in what ever capacity is needed whether its a simple glass of water to something much bigger.

Reply from Claire Fry, Senior Village Adviser at Richmond Villages Northampton

Thank you for your review Stuart; we always appreciate the time taken to complete these for the Village and appreciate the support you provide.


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Review from Mary D (Resident) published on 29 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a very happy village, with good amenities and activities. The staff are very good and caring and always ready to listen. The restaurant is attractive and provides a varied menu and the food is very good.

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Review from Jamie (Son of Resident) published on 29 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really pleased that our parents are resident at Richmond Northampton. The care that is shown towards them is of a very high standard and staff appear to be genuinely interested in their residents.


On the rare occasions when things do not go well, this is rectified quickly and without a fuss.

A real strength is clearly the staff but the efforts made to enable residents to participate in social activities is worth noting.


Our parents have really benefited from being at Richmond and now enjoy a much higher quality of life than they've enjoyed for many years.


Reply from Claire Fry, Senior Village Adviser at Richmond Villages Northampton

Thank you Mr C for your feedback. It's nice to see a couple settle so quickly into village life, continuing an active lifestyle.


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Review from Jean A (Resident) published on 28 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My only experience is Independent Living At Richmond. I am happy here because it offers security, companionship and activities relevant to my age. I am able to eat in the restaurant when I feel like it and can use the laundry service and housekeeping when required. The gardens are beautiful, and the
apartments are airy and modern. Day trips and weekly visits to supermarkets assist those who can no longer drive. In addition we have an intercom to enable us to keep in touch with other residents and all staff. This is very important particularly to people living alone. Knowing there is a back up service when required, be it a medical condition or a breakdown in household appliances etc. is very reassuring. Quality of life is vastly improved living at Richmond, compared to just managing in a large house, being lonely and unable to keep up the standards we were accustomed to, when we were younger and active. This often results in depression and accidents in the home with no support.

Reply from Claire Fry, Senior Village Adviser at Richmond Villages Northampton

Thank you for the review Jean, it is always helpful to have feedback from a resident that lives in one of our retirement properties.


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Review from Dr Michael G (Son of Resident) published on 22 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Richmond can only be described as outstanding. The flatlet he has in the main building has been made to look like his old flat in Surrey and he has fantastic support from the Domiciliary Care team. He loves the place and particularly likes his three meals a day in the excellently staffed
and delightful restaurant. He thinks it is like being on a cruise.


The home is well managed, the staff are polite, respectful and friendly and know all the residents well. The buildings are clean, tidy and smell beautiful. The receptionists are efficient and helpful to residents and visitors alike as are the maintenance staff and the gardening team.


Dad really enjoys the regularly organised programme of entertainment and social interaction.


Our family is delighted with Richmond Northampton and we are sure that there will be a queue to register us as the next generation at Richmond when or if the time comes. Great value for money and a wonderful solution to our problems with Dad.


Reply from Matthew Evans, Village Manager at Richmond Villages Northampton

Thank you for your kind words Dr G. Your Dad is a real gentleman, a fabulous personality and has very quickly found his place in our community. We are very pleased that you chose us to play such a significant part in his life.


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Review from Joan G (Resident) published on 13 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a very restful and peaceful holiday. Thought the apartment was very comfortable but would have preferred a disabled toilet as when you are in a wheelchair it is very difficult to use a normal toilet. The gardens where kept very nice with plenty of seating. I thought the food in the restaurant
was varied. Plenty of things to do if you want to, if you want to join in.

Reply from Matthew Evans, Village Manager at Richmond Villages Northampton

Thank you very much for sharing your feedback, it's great to hear that you had a very restful & peaceful holiday. Please let us know when you're planning to return so we can discuss how we can best adapt our services & environment to make them as accessible as possible for you.


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Review from Mary S (Daughter of Resident) published on 13 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled well. The staff are very helpful & patient & kind both to her & myself!
Mum enjoys the excellent choice of food provided.
Mum has dementia, so it is a little difficult to rate the activities as she can't remember if she has been to them.
I understand that recently the dom care staff
have made extra efforts to take Mum to events as Mum does get a little bored, again this is mainly due to her condition & no longer being able to read or concentrate on things; however staff often tell me that she enjoyed a certain event.
Mum has a lovely downstairs apartment with a west facing bay window, she loves to sit in this on sunny afternoons & look at the garden.

Reply from Matthew Evans, Village Manager at Richmond Villages Northampton

Thank you so much for your kind feedback. We're very pleased to hear that Mum has settled in so well. You may be aware that we have an Admiral Nurse (they specialise in people living with dementia) that visits our village twice every month. If you'd like to meet with her, please let us know and we can put you in touch.


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Review from DJB (Son of Resident) published on 2 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents are both approaching 90 years of age and suffer from severe mobility difficulties. When it became clear they could no longer remain in their own home and required some kind of assisted living, I visited most,if not all, of the appropriate care homes in the local area, and,in my opinion, none
were better than Richmond Northampton. From the first moment, we received nothing but helpful,considerate service and,whilst my parents found it difficult at first to make the adjustment, it is plain to see that they are content,well looked after and receiving the services they currently need. Whilst cost is always an issue, to find a home where both of them can be together in the same rooms is very difficult,so we feel the move has been well worth while.The relationship we have with the staff and management is excellent and I always find that any problems are resolved in an efficient and friendly way.

Reply from Matthew Evans, Village Manager at Richmond Villages Northampton

Thank you so much for your kind words. We are very proud of our team; they all work very hard to provide a wonderful place for our residents to enjoy and it makes it all the more worthwhile when their efforts are noticed. Thank you for taking the time to share your feedback, it is genuinely appreciated


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Review from Jennifer (Friend of Resident) published on 2 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a friend of someone who lives in Richmond, I must say I am very impressed. The staff are always very helpful and can't do enough for you even as a visitor. The food is always outstanding. I have been to the restaurant a few times to eat. There is so much for the residents to do if they want. I am
really pleased to how my friend had settled in and she herself is really pleased. Just walking in and around the grounds and meeting people with their genuine smile on their faces says it all for me. Everyone is relaxed and is home to them. I am just happy that my friend has found a lovely place to live and knowing that she will have the great care if she needs it. I really enjoyed the east meets West night and the do they had for the Queens 90th party. It just proves that nothing is a problem for Richmond and make memories for all family, friends and residents.

Reply from Claire Fry, Senior Village Adviser at Richmond Villages Northampton

Thank you for taking the time to write such a lovely review. It is wonderful to see how quickly your friend has settled into one of our village suites. We at Richmond Villages ensure that there is opportunities for friends and family to join in on various events and activities, it is nice to see you have taken part.


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Review from Theresa (Regular Volunteer) published on 31 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all always very professional, polite and caring. The main areas are spotless. Residents are always offered a wide range of things to do, including a lot of options outside of their homes. Overall a really nice retirement village.

Reply from Claire, Senior Village Adviser at Richmond Villages Northampton

Thank you Theresa for supporting our village over the past twelve months.


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Review from Martin F (Resident) published on 26 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well managed quality care with dignity and compassion. Excellent onsite facilities and caring staff. Caters for a wide range of client requirement levels and therefore an ideal base for clients who may require continued and changing levels of care.

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Review from Isabel G (Daughter of Resident) published on 12 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father became a resident in the care home after 4 happy years in the assisted living unit. He became increasingly unwell and following a stay in hospital he needed more care than could be given to him in the assisted living unit. The staff in the care home treated him with respect and dignity. In
common with the staff of the assisted living unit they had endless patience and compassion and he seemed to relax and thrive under their care. Food was provided to suit his needs, it was plentiful and of good quality. He was encouraged to eat and drink frequently, treated as an individual and provided with soft foods as he had increasing difficulty swallowing. When it became evident that his condition was terminal the nursing staff did everything that they could to support us, his family as well as him, making his last days as comfortable as they possibly could. The surroundings at Richmond Care Home, as in the rest of the village, are very comfortable, clean and relaxed.

Reply from Claire Fry, Senior Village Adviser at Richmond Villages Northampton

Many thanks for your kind words, your father was a great character with a wonderful sense of humour and a valued resident of Richmond Village.


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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Richmond Villages Northampton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.935 for Richmond Villages Northampton is calculated as follows: ( (87 Excellents x 5) + (6 Goods x 4) ) ÷ 93 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Richmond Villages Northampton is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

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Meet the Team (5)

Tom

Tom Boarder

Job Title: Village Manager

Joined: 2022

I have been with Richmond Villages for several years having previously worked at Richmond Villages Bede. I am thrilled to now have the position of Village Manager at Northampton, and I am looking forward to establishing an open relationship with all our residents and their families and ensuring we continue delivering outstanding care throughout the village.


Tracey

Tracey Etheridge

Job Title: Head of Care

Joined: 2016

I have worked at Richmond Northampton since 2016 working my way up from a carer, Senior carer, Team Leader and now Head of Care. I have been in care for 30 years. I have always been passionate about Care and love working for Richmond Northampton with our amazing Care Team and our wonderful residents.


Rachel

Rachel Jarvis

Job Title: Domicilary Manager

Joined: 2019

Rachel is the Domiciliary Manager and Project Lead for Richmond Villages Northampton, she joined the team in 2019.


John

John Akers

Job Title: Head of Hospitality/Deputy Village Manager

My name is John and I am the Head of Hospitality at the Richmond Village Northampton. I have been with Richmond for over 3 years. Within my role I over see the catering teams as well as the housekeeping department. I am also the Deputy Village Manager and support the village manager with the day to day running of the village and care home.


Zena

Zena Williamson

Job Title: Senior Village Advisor

Joined: 2023

I have been working at Richmond Villages Northampton for just over a year now and thoroughly enjoy helping people make their decision to move into our retirement village. Ensuring I provide my customers with the best possible experience and meet their specific needs is essential. Before working at Richmond Villages, I worked in property sales and customer service roles, mainly within estate agency and new home sales.


It’s a great privilege to be able to demonstrate to people the warm and welcoming lifestyle provided by Richmond Villages.