Visitors welcome at any time. Please check-in and check-out at the reception desk.
Free visitor parking is available on-site.
Richmond Villages Northampton has a Review Score of 9.7 (9.735) out of 10, based on 8 reviews in the last 2 years. Over all time Richmond Villages Northampton has 81 reviews.
Review from Jo M (Niece of Resident) published on 11 May 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Claire Fry, Senior Village Adviser at Richmond Villages Northampton
We really appreciate you taking the time to write such a glowing review, Thank you so much.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.735) out of 10 for Richmond Villages Northampton is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.935 for Richmond Villages Northampton is calculated as follows: ( (87 Excellents x 5) + (6 Goods x 4) ) ÷ 93 Ratings = 4.935
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.8 Points relating to the number of positive Reviews for Richmond Villages Northampton is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 8 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Village Manager
Joined: 2022
I have been with Richmond Villages for several years having previously worked at Richmond Villages Bede. I am thrilled to now have the position of Village Manager at Northampton, and I am looking forward to establishing an open relationship with all our residents and their families and ensuring we continue delivering outstanding care throughout the village.
Job Title: Head of Care
Joined: 2016
I have worked at Richmond Northampton since 2016 working my way up from a carer, Senior carer, Team Leader and now Head of Care. I have been in care for 30 years. I have always been passionate about Care and love working for Richmond Northampton with our amazing Care Team and our wonderful residents.
Job Title: Domicilary Manager
Joined: 2019
Rachel is the Domiciliary Manager and Project Lead for Richmond Villages Northampton, she joined the team in 2019.
Job Title: Head of Hospitality/Deputy Village Manager
My name is John and I am the Head of Hospitality at the Richmond Village Northampton. I have been with Richmond for over 3 years. Within my role I over see the catering teams as well as the housekeeping department. I am also the Deputy Village Manager and support the village manager with the day to day running of the village and care home.
Job Title: Senior Village Advisor
Joined: 2023
I have been working at Richmond Villages Northampton for just over a year now and thoroughly enjoy helping people make their decision to move into our retirement village. Ensuring I provide my customers with the best possible experience and meet their specific needs is essential. Before working at Richmond Villages, I worked in property sales and customer service roles, mainly within estate agency and new home sales.
It’s a great privilege to be able to demonstrate to people the warm and welcoming lifestyle provided by Richmond Villages.
