Rookery Cottage

5 Church Way, Thorpe Malsor, Kettering NN14 1JS
Submit a Review
9.4 15 Reviews
  • Rookery Cottage, Kettering
Rookery Cottage is a small family operated Care Home with over 34 years of experience in delivering superior care in a truly home from home environment. Through their long serving and dedicated care team they deliver a continuity in care ensuring residents the very best in terms of a safe and stable care environment, lasting relationships, reliable and timely care interventions and the opportunity to building long and trusted bonds; offering new beginnings to everyone they welcome into their home and attentive care community.

Rookery Cottage is situated in the picturesque village of Thorpe Malsor, approximately 2 miles from Kettering. Each bedroom is reimagined and curated to accentuate the relaxed, family environment and has all the comfort and luxury of chic country living. Their tailored garden area provides a welcome and pleasant refuge for social interaction surrounded by woodlands and the tranquility of nature.

Congratulations to the care team, managers and carers, for their continued hard work and commitment.

Show Rookery Cottage on the Map

Care Provided by Rookery Cottage

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 13 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • Rookery Cottage
  • Person in charge
  • Diane Bass (Owner & Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (7)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Protected Meal Times


Rookery Cottage Reviews (15)

9.4

Rookery Cottage has a Review Score of 9.4 (9.448) out of 10, based on 5 reviews in the last 2 years. Over all time Rookery Cottage has 15 reviews.

Overall Experience

  • 13
  • 2
  • 0
  • 0
  • 0

Date Published

15
1
3
5
10

Review from J E (Daughter of Resident) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well what can I say, Rookery Care Home is a first class caring home with amazing staff who go above and beyond in all areas of care. Mum spent over four and a half years there, which included covid times. We were always made extremely welcome and we became part of their family. We were recommended Rookery
and from our initial visit knew mum, who had dementia, would be loved and cared for. Which she certainly was. Nothing was ever too much trouble. The standard of the rooms and equipment were second to none, doctors and hospital appointments were catered for as well as any dietary needs. Hairdressers and chiropodist visited regularly and entertainment provided throughout the week and birthdays celebrated. We were always kept informed of any needs and requirements. Thank you for giving Mum a wonderful four and a half years and for all your hard work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephanie H (Friend of Resident) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend of mine recommended the Rookery as a relative of hers was a resident at the home and spoke very highly of the staff and care given. From my first visit I was very impressed by how the staff communicated with all residents and treated them as though they are part of the home's family. They are
treated with respect and the best possible personalised care. The atmosphere created is one of genuine interest and care of the residents that are there. I highly recommend Rookery Cottage.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A J (Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had dreadful care in hospital, I was discharged unable to stand or eat in desperation I rang the manager at Rookery Cottage care home and I was lucky enough that they managed to find me a bed, within a week I am feeling strong again, and the care I have received has been out of this world, I
can not recommend this home enough, the care has come from the heart, which is wonderful.

Reply from Di Bass, Manager at Rookery Cottage

Thanks for your wonderful feedback, it is much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stefan N (Son-in-law of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We came across this hidden gem after my father-in-law had spent some time in the hospital.
We transferred him to Rookery Cottage, which was totally in tune with his needs and had the friendliest and most caring team that we could have hoped for. They handled the many complexities of his health and
medication regime with professionalism and total thoroughness. As a result, he regained some of his health and was even making progress with his ability to walk again.
However, due to the serious nature of his condition, he passed away after a ten-month stay at Rookery. Throughout his stay, we could not have hoped for more attentive care, even at the end. The sad departure of him was handled with love and humility by all the team.
This is a family-run setting, with owners and staff that are dedicated, well-trained, and above all, genuinely caring people. It's in a lovely location, and I can totally recommend it.

Reply from Derry Bass, RM at Rookery Cottage

Hi Stefan, many thanks for your review. I know that your father-in-law was a real favourite with all the care team, given his wonderful nature. Thank you so much for all the support you gave too - having such support always helps us to give the very best care we can.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R B (Son of Resident) published on 17 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved Mum from a grand-looking care home because we were not satisfied and went to the Rookery Cottage Care Home and what a difference. She was treated as one of the family, nothing was too much trouble. Her clothes were washed after every use each day, good home cooking, staff were so attentive
and helpful, couldn’t fault it. The biggest compliment you can make is from my mother herself just before she passed away and that was if I have to go into a care home then this is the one for me. You couldn’t get a more anti-care home person than my mother so that is a high recommendation indeed.

Reply from Derry Bass, RM at Rookery Cottage

Thank you so much for your feedback and kind words, it is much appreciated and is a real boost to all of the Rookery Cottage Care team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gail M (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found The Rookery after a friend had recommended it to us. Our mum was with them for just over a year and we knew we had made a good find, even in Covid times, which they dealt with professionally.
The Rookery is a lovely environment for residents and their families as all are made to feel so welcome
and part of the Rookery family. The team create a fantastic home with nothing being too much trouble. They listened, provided love, care and patience with Mum, took her to hospital appointments and went the extra mile with all they did.
Moving a parent into a home is one of the hardest decisions to make, with so much to think about, but we made a good decision and would not hesitate to recommend the Rookery to anyone who has this difficult decision ahead of them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara A (Daughter of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This wonderful care home looked after my mother for the past three years until her recent death. The staff are so kind, hard-working and dedicated. Most have been there for many years. I can never thank them enough for everything they did for her and the rest of my family.

Reply from Diane Bass, Manager at Rookery Cottage

Thank you so much for your kind words. I know it means so much to the staff when they receive messages like this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard C (Son of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had an upsetting experience with a previous home we knew from the initial phone call that this was an organised caring home for our immobile and frail 92yr old dad.
Although a relatively short stay we really got to know the carers who went above and beyond to look after dad. Most of them had
worked for the Rookery for many years. We were able to see dad safely during Covid restrictions. He had complex needs but we felt really confident that every aspect of his care was being dealt with to the highest standard and professionalism. From arranging taxis for hospital visits, putting on entertainment which he thoroughly enjoyed to looking after him with the utmost respect at the end of his life we had total confidence that the Rookery had thought of everything. During his last few days, the management and staff kept a 24 hour watch accommodating his every need and ours.
Their love, care, and support was much appreciated and we would highly recommend this home

Reply from Diane Bass, Manager at Rookery Cottage

Many thanks for your kind words it is much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julia S (Daughter of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Care Home accommodated my dad at short notice, even in the covid situation. Everything was covid secure at the home and necessary protocols were in place during his stay. He had a comfortable room and toilet facilities. The staff were very caring and supportive. After the 2 weeks isolation period,
dad enjoyed the company of the residents and staff and joined in with the activities. He also enjoyed all his meals. Overall, dad had a very positive experience while at the Home.

Reply from Derry Bass, Manager at Rookery Cottage

Julia, many thanks for your review and kind words, it is much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather P (Daughter of Resident) published on 11 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in need of care and thanks to the Rookery they were able to provide the testing and isolation required during the Covid outbreak. I was and still am delighted with their strict regime to keep everyone safe and well during this difficult time. The team collected Mum and took her straight
into isolation for the required 2 weeks. They made sure she wasn't lonely and being able to 'FaceTime' her was brilliant. Mum is extremely happy there and it's wonderful for me knowing she is so very well looked after. Nothing is too much trouble and it has given Mum a new lease of life. Thank you all so very much.

Reply from Derry Bass, Manager at Rookery Cottage

Hi Heather, thank you so much for your feedback. We are all really pleased how smoothly everything went under the circumstances. It has been a real pleasure to help you and your Mum start this new chapter.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew S (Son of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Rookery Cottage provides an exemplary level of care and attention to residents and their families. It is a small family-owned and run establishment which is staffed by a team of wonderful local ladies. My Mother was a resident until she died last weekend. She suffered with dementia and
had one or two other health issues which made her a particularly challenging resident. This really is an exceptional and quite outstanding establishment that I would have no hesitation whatsoever in recommending. My sincere thanks to the team for all that they did to care for Mum through to the end of her life. I will never forget their kindness, sincerity, compassion, care and attention.

Reply from Derry Bass, Manager at Rookery Cottage

Thank you so much for taking the time to write a review for us, Andrew, we really appreciate your feedback and kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John and Linda (Son of Resident) published on 12 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident at Rookery Cottage since July 2016. She is very happy and has a good relationship with all the staff. Rookery is a small, homely care home which is well managed. The staff are very experienced, some have been there for over 12 years, which suggests they are happy too. The level
of care is first class. Due to the low number of residents and a high level of staffing, all the resident's needs are known and well catered for. Mum has many health issues, and her condition is closely monitored and interventions are always implemented very promptly. The food is plentiful and home cooked. Mum is always clean and tidy, the washing is done daily and all her clothes are returned promptly. As relatives, we are always made to feel welcome and included in her care plans, and visiting is very flexible. Mum has described living at Rookery as being part of a big family. We definitely recommend this as a good care home and feel very privileged to have secured a place there for Mum.

Reply from Derry Bass, Manager at Rookery Cottage

Thanks very much John and Linda for taking the time to write such a heart warming review, we really appreciate it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Val G (Daughter of Resident) published on 12 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff show fantastic care towards my Mother who has resided with Rookery for over a year. They are always cheerful even though my mother's behaviour can be challenging at times. Their kindness is exemplary. They have given us as a family extensive support throughout mother's stay. Can't thank them
enough.

Reply from Derry Bass, Manager at Rookery Cottage

Thanks very much for taking the time to complete the feedback Val, it is much appreciated, and I will pass this on to the care team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James B (Son of Resident) published on 12 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Another wonderful Xmas event when all the residents are taken to a restaurant for lunch with the whole staff, families and friends - just one more example of Rookery’s commitment to creating a family atmosphere where everyone is valued respected and involved.

Reply from Derry Bass, Manager at Rookery Cottage

Many thanks for your kind words James, it is much appreciated. I will pass on your feedback to the care team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark A (Son of Resident) published on 30 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the Rookery Cottage provided outstanding care for my mother over many years. They go above and beyond to provide a clean, safe and loving environment for their residents. I could not fault any aspect of their service, these people are true care professionals.

Reply from Derry Bass, Manager at Rookery Cottage

Many thanks for your kind words Mark, it is much appreciated and I will feedback to the care team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.4 (9.448)

Overview of Review Score

The Review Score of 9.4 (9.448) out of 10 for Rookery Cottage is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.948 for Rookery Cottage is calculated as follows: ( (55 Excellents x 5) + (3 Goods x 4) ) ÷ 58 Ratings = 4.948

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Rookery Cottage is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 13 registered maximum number of service users is 2.6, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Rookery Cottage

What types of Care is Rookery Cottage registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rookery Cottage provide?

Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Rookery Cottage have?

There are 7 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Rookery Cottage?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rookery Cottage to the centre of Kettering?

2.0 mile(s) as the crow flies, distance by road may be significantly further.