The Shrubbery

66 College Street, Higham Ferrers, Rushden NN10 8DZ
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9.9 39 Reviews
  • The Shrubbery, Rushden
The Shrubbery Care Home is one of two care facilities that make up the Adara Healthcare portfolio and offers care for adults to support a wide range of individual needs.

The home has offered efficient care practice since first opening in 1988 and has undergone extensive refurbishment, with pleasing aesthetics and decorations complementing the service of professional carers.

A number of entertainment and activities are available to residents, who have their personal tastes respected and can welcome visits from loved ones at any time.

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Care Provided by The Shrubbery

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Teresa Taylor (Manager)
  • Admission Criteria
    • Private and NHS
    • Ages 35+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for The Shrubbery

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,300
  • (these prices are only a guideline, please contact The Shrubbery to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is open 24/7


  • Parking

  • Car Park available


The Shrubbery Reviews (39)

Total of 39, showing 21-39
9.9

The Shrubbery has a Review Score of 9.9 (9.861) out of 10, based on 14 reviews in the last 2 years. Over all time The Shrubbery has 39 reviews.

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Date Published

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Review from J D (Daughter of Resident) published on 19 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are brilliant and Mum enjoys living in the Shrubbery. She has Alzheimer's and has been there for over 2 years. The senior care staff have had no staff turnover in the time she has been a resident and the activities and attitudes of the staff to the residents is excellent.

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Review from Caroline A (Daughter of Resident) published on 2 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father sadly died in June after being a resident at The Shrubbery for many years.
We initially found ourselves in the unfortunate position of having to find an alternative care home for Dad at short notice. We visited many in the area, but we knew as soon as we visited and spoke to the Manager that
this was the one.
The friendly, caring staff were always helpful and approachable, and they became a support not only to Dad but to us as a family as well. They came to know him so well and adapted his care to his changing needs as his dementia progressed.
In the months before Dad died his care needs increased significantly, but it was still carried out with care and patience giving Dad his dignity until the end.
We cannot thank the Manager and staff at The Shrubbery enough for all that they did over the years they cared for Dad and would not hesitate to recommend this care home.

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Review from D P (Daughter of Resident) published on 12 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Not only is Dad made to feel one of the family, we are too. The manager and her team are upbeat, hardworking and always kind and patient even when under pressure. We are so happy and grateful to have found such a caring place for our dear Dad.

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Review from K W (Daughter of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager was so kind to my mother and extremely supportive to my sister and me. We immediately felt it was the right place for my mother. Everyone was so friendly and welcoming.
The level of care, the activities, the food, the atmosphere, everything was amazing.

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Review from Jane M (Daughter of Resident) published on 14 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looking for a care home for my father. I phoned a few to make appointments and when I spoke to the manager I immediately knew this was the one. However I did go and visit some other homes but something didn’t connect. As soon as I walked into this one I knew it was ideal. The staff were so welcoming,
the home was extremely clean and didn’t smell, and the manager took the time to answer all of my questions and concerns. Within days my dad was ensconced and I am so impressed with how all the staff have interacted with him. Well done to all.

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Review from Steven W (Son of Resident) published on 7 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in this home for almost two weeks now. On the day we took him in the staff were very reassuring and helpful. They took immediate care of Dad, showing him around, Introducing him to everyone, getting his clothes cleaned and marked up so it didn't get lost in the laundry and generally
making him, and us, feel welcome.
His room is comfortable and nicely decorated and we were able to put up personal photographs and pictures.
I visited every day for the first week. He was always clean and fed and happy. He joins in with activities and seems to be settling in well.
There is always laughter and smiling in the house. It is a very welcoming place.
Despite my initial misgivings, I'm now happy that he is in a place of safety where the staff are excellent and we are kept informed of his progress.
Many thanks to all the staff.

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Review from A B (Husband of Resident) assisted by family/friend published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always greeted by friendly members of staff who are always helpful. They also support the family and listen and act on any concerns.


The home always has a nice fresh smell, never any smell or odours!


After looking around a few homes we feel we have chosen the right one.


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Review from Marion H (Daughter of Resident) published on 27 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can all appreciate how difficult it is to come to terms with and how traumatic it can be on the transitional period, not only for Mum but all the different emotions we are all experiencing. The Manageress and deputy, with their expertise, made the move for us much less painful for us on that transition
and all the staff were there to welcome Mum with their cheery smiles and warm hearts.
We, as a family are made more than welcome to visit as often as we wish at any time, including meal times where Dad is welcome to dine with Mum in one of the dining rooms.
On entering the home there is always a hello from all the staff and laughter in the corridors. The Cooks work exceptionally hard to produce some lovely meals, whether it be homemade soup and a variety of sandwiches, or a roast!
The home always smells very pleasant and no odours as found in some homes.
Thank you to you all.

Reply from Sue Hanspaul, Director at The Shrubbery

Dear Marion


Thank you for your very kind review for which we are most grateful. Best wishes from us all at The Shrubbery.


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Review from Fiona H (Daughter of Resident) published on 26 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I picked The Shrubbery after reading the reviews and by word of mouth. The manager and her deputy have been so helpful and supportive to us as a family when Mum first went into the home in February 2018. They are always there to talk us through our concerns and advice on how to deal with various situations.
When
we visit Mum the staff are all so friendly and always smiling so it gives the home a happy atmosphere and when we leave at the end of our visit, if we ask, one of the staff will go in and talk to Mum to make sure she is ok.
The home is always clean and smells fresh which is a nice greeting when you open the front door!
I would have no hesitation in recommending this care home to others as I feel we have chosen the right one for Mum.

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Review from Michael R (Son of Resident) published on 13 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mother recently died after a stay of nearly four years at The Shrubbery. During that time the staff and management could not have been more caring towards her. My mother did not want to go into a care home, something I am sure most people would prefer to avoid however the staff were so patient
and understanding and she soon settled in and for many months became more independent and sociable than she had been for some time in her own home.


In the year before her death, my mother's care needs greatly increased and indeed she was bed bound for a number of months. Again despite the high level of care she needed, the staff cared for her with such patience even when she appeared to resent their care. They ensured she was safe and her dignity preserved throughout and I can not thank them enough.


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Review from Val F (Daughter of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in this home for about 15 months now. When she went there, I never thought that she would still be alive now.
The care is excellent, any medical needs are dealt with either by the district nurse or local GP. Even though mum's mental health has deteriorated, generally she is good for someone
heading for her 95th birthday.

Reply from Sue Hanspaul, Director at The Shrubbery

Dear Val


Thank you for your very kind review. We are most grateful.


Sue


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Review from Heather S (Daughter of Resident) published on 7 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has always been a very independent man, albeit until very recently. Alas, he began to show signs of forgetfulness which we felt was affecting his everyday normal routine.
We heard of the Shrubbery in Higham Ferrers and the excellent reports that went with it. Both my sister and I went
along to discover this for ourselves, I must say at this point, how truly astounded at the level of care, professionalism and attention to detail that was displayed in all areas.
Furthermore, we would like to thank the manager for all her hard work and for being so very accommodating at such short notice.
Our father is a different person, in such a positive way, all thanks to the Manager and her team.
Thank you so much for that extra special touch that has made such a dear "Father" very happy.

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Review from Gill D (Daughter of Resident) published on 16 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at The Shrubbery since Nov 15. My brother & I had looked at other homes before this one and on walking through the door, we immediately felt better. At last - a care home that felt like home!


There was a lovely display of things made by the residents in reception - that first impression

was so good and it has stayed with us. There was a lively atmosphere, lots going on and a lot of laughter. And that was before we had been there 5 minutes!


We are so grateful to everybody at The Shrubbery. Mum took a while to settle in as she has dementia but the experience of the team meant that they watched and evaluated mum’s needs on a very personal level and had soon worked out the best way to care for her.

We were told to treat the home as we would if it was our home, it is easy to do so.


Always time to talk if we have any questions and we have regular reviews.


1000 letters not enough to say all I wanted to but THANK YOU ALL so very much. You are the best.


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Review from Janet P (Daughter of Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is being looked after very well. She is happy to be at the home. She is eating and drinking a lot.

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Review from Gillian F (Relative of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's 97-year-old aunt has been a resident at The Shrubbery for the past two years. Prior to that, she had been a resident at two other care homes since 2002. In the past, as a registered nurse, I was a care manager and a member of a care standards inspection team, so I know what to expect of
a good care home.
During the introductory interview, it was clear that the registered manager was a very capable and caring person with a detailed knowledge and understanding of her specialised client group.
Our aunt has always been very particular about her personal appearance but as her dementia has deteriorated she has become a challenge for the care staff. In spite of this, they have done their best to maintain her appearance at all times as we found on our normal regular and random visits. She is now totally dependant on the care staff for all aspects of her daily living and yet they always treat her with great kindness and dignity. Her room is always kept as she would have wanted. As a former professional, I recognise that this standard of care is dependant upon sound structures and procedures determined by the home management and any small issues that we have found have always been dealt with promptly when brought to the attention of supervisory staff or management. The Shrubbery is a very friendly and welcoming care home which I can thoroughly recommend. It goes the extra mile.

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Review from Stephen B (Son of Resident) published on 26 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very attentive, and nothing is too much trouble. They care and want to do the best for all the people there. The manager is both kind, supportive and extremely professional. My mother is very clean, extremely well looked after. The food is of a good quality with choice and decent portions.

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Review from John H (Son of Resident) published on 27 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited The Shrubbery four times a week for the past three years. I have always found the staff helpful, cheerful and patient. Security is good. Quality of care is very good. Food is of a good quality with a great choice every day.

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Review from Linda S (Niece of Resident) published on 8 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was admitted in January this year. We have found the staff to be excellent, caring and kind. The staffing levels are high and there is always someone on hand. The staff are obviously hand picked for their patience and understanding as nothing is too much trouble. Sometimes it must be
extremely difficult for them to cope with the situations presented to them but they do so, always smiling. The manager and her team deserve 10/10 for their care plan. I feel every resident is catered for on a one to one basis. It feels like home from home. Nothing is too much trouble. Well done

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Review from Julia N (Daughter-in-law of Resident) published on 15 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to look for a care home for my mother in law has been a very worrying and sad time for all the family. But on finding The Shrubbery all that changed, we were greeted at the door by friendly staff and shown around the home by the head of care. Unlike the other care homes we have visited The Shrubbery
has a homely feel to it and we were instantly put at ease. The rooms are light, airy, and clean and decorated to a high standard. I especially like the way the corridors are decorated, with pictures of cats, London buses, red telephone boxes and a sensory wall for residents to touch and feel. There are plenty of fresh flowers around and window scenes of forests and beach views.
We were told when first looking at The Shrubbery, 'our home is your home', and we are certainly made to feel at home whenever we visit. It has a feel of one big happy family, the staff are always friendly and fun, and the residents all look content and happy.
My mother in law loves the food provided and we are able to join her for meals whenever we wish, there is always a great choice. We are offered cups of tea when we visit and the staff are always at hand to answer any questions and to help with mum if we want to take her for a walk outside.
My mother in law has parkinsons disease and since being at the Shrubbery her mobility has greatly improved, I believe this is due to the extra time the care staff take to assist with her with walking.
It is a great peace of mind to not have to worry about mum, and to know that she is getting the best care available. On my last visit she said ' I am glad I am home', as a family we can't ask for more than that! We would recommend this home to anyone looking for excellent care for a loved one, and would like to thank all the staff for making our mum feel so at home.

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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for The Shrubbery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for The Shrubbery is calculated as follows: ( (143 Excellents x 5) + (23 Goods x 4) ) ÷ 166 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Shrubbery is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for The Shrubbery

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Meet the Team (4)

Diana

Diana

Job Title: Deputy Manager

Joined: 2022

Di has been back with the Shrubbery for over a year and a half. she loves travelling, especially to Egypt and has a large family with lots of Grandchildren.


Nikhil

Nikhil

Job Title: Senior Carer

Joined: 2023

Nikhil has been at the Shrubbery since March this year. He likes socialising, movies and going to Church.


Bijoy

Bijoy

Job Title: Carer

Joined: 2022

Bijoy has been at the Shrubbery for over a year and is transitioning into the Senior Carer role. He likes going to the gym and socialising.


Mariola

Mariola

Job Title: Carer

Joined: 2020

Mariola has been with the Shrubbery for nearly four years. She has a young family likes doing arts and crafts in her spare time and loves cats.