Thorndale

Towells Land, Malham Drive, Kettering NN16 9FW
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9.9 46 Reviews
  • Thorndale, Kettering
Thorndale Care Home is a purpose-built residential care facility that can look after up to sixty elderly and frail residents, some of whom may have dementia or physical disabilities.

Care packages are regularly updated through the expertise of many skilled care professionals, with long-term solutions in mind that suit both residents and their families.

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Care Provided by Thorndale

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Heidi Brown (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008

Funding & Fees Guide for Thorndale

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,278
    • Self-Funded Residential Dementia Care from £1,346
  • (these prices are only a guideline, please contact Thorndale to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room

Thorndale Reviews (46)

Total of 46, showing 1-20
9.9

Thorndale has a Review Score of 9.9 (9.892) out of 10, based on 13 reviews in the last 2 years. Over all time Thorndale has 46 reviews.

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Review from S L (Son of Resident) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really helpful and caring couldn't ask for more, really happy dad is here. Always checking on him, keeping him entertained and keeping me updated as to any needs he may have. Thank you Thorndale!

Reply from Heidi Brown, Home Manager at Thorndale

Thank you for this lovely review, I will make sure to pass it onto the rest of the team.


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Review from Melanie D (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Thorndale for respite care when dad had an operation and couldn't care for her during his recovery. We've found the staff all very warm, welcoming, friendly and professional, from management to everyone else. Nothing is too much trouble and everyone is very accommodating to us all. I wouldn't
hesitate to recommend Thorndale to anyone looking for a care home. Our mum was very anxious about going in for care but settled almost immediately and joins in with many of the activities offered, we feel very secure with her there.

Reply from Heidi Brown, Home Manager at Thorndale

Thank you so much for taking the time to leave us such a thoughtful review. We truly appreciate your kind words and the feedback you've shared. It means a lot to us and helps us continue to provide the best possible care and service.


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Review from Patricia R (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very fortunate to stay at Thorndale for approx. 4 weeks due to an emergency situation at her flat. The flat was flooded and she had to move out. As a family we were unaware of Thorndale even though we live locally to the care home. This was a very new experience for my mum who is 95 and
to myself and my 2 sisters. If we had any concerns or worries they were quickly reassured by the amazing staff. This care home scores top marks on all levels from the clean surroundings, friendly environment and resident events and activities. Thank you again for looking after mum at such short notice and making her stay with you a very positive experience.

Reply from Heidi Brown, Home Manager at Thorndale

Thank you from the bottom of our hearts for your thoughtful review of your mother's care. Our team is deeply dedicated to providing the best support possible, and your kind words will mean so much to them.


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Review from Jodie B (Granddaughter of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic care home! All the staff and management are absolutely amazing, nothing is ever too much for any of them and they really do do the best job, my Nan is here and she's well looked after and always says how nice all of the girls are. It's an absolute privilege to have such lovely people
looking after her. Whenever me or any of my family visit they always make us feel welcome.

Reply from Heidi Brown, Home Manager at Thorndale

Thank you for leaving us this kind review about the care of your mum, the team will be delighted to read it.


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Review from Carl W (Son of Resident) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been a resident of Thorndale for near on 3 months. Within this time I have also got to know the workings of this home and know most of the Staff and now feel I am suitably armed to submit a genuine and fair review. My mother absolutely loves Thorndale and has settled in immediately.
The care staff are all true professionals and have shown my mother nothing but respect whilst offering her a first-class service. The management team are second to none and have kept me fully updated throughout my mother's stay. They are approachable and nothing seems to be a problem when it comes to my mother's care and comfort. I just wish I had found Thorndale years ago.

Reply from Heidi Brown, Home Manager at Thorndale

Thank you for leaving us this kind review about the care of your mother, the team will be delighted to read it.


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Review from S S (Granddaughter of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan came here for respite for one week and she absolutely loved it, to then go to living full time. She is so happy living at Thorndale and is very looked after; the staff and management are friendly/loving and so kind towards her, and we don't have to worry about her being cared for because we know
she is very looked after in the best possible place. Nan always compliments all the staff saying how good they are at their jobs and they work very hard. And always says how lovely the food is.

Reply from Heidi Brown, Home Manager at Thorndale

Thank you for leaving us these lovely comments about the care of your nan. The team will be delighted to read this.


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Review from Morag J (Daughter-in-law of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law at 93 became more poorly and unable to cope and as my husband and I still work we were unable to give her the care she needed. We asked for a respite placement and we were given Thorndale as an option. The team leader and another staff member came out to assess and from that moment
I knew it would be a good place for her. They treated her like an old friend and put her at ease about going. The place is bright, airy and welcoming and my mother-in-law has now become a resident and she is looked after very well. The staff make us feel very welcome when we visit and during the visit we see how much she is cared for and likes being there. The manager and the team leader are obviously busy people but they always take time out to talk to us when we are passing their door. The biggest thing I like is it doesn't matter who you talk to they know their people. If you phone or ask questions on a visit no one makes you feel as if you are a nuisance. Thank you Thorndale for the care that you give.

Reply from Heidi Brown, Home Manager at Thorndale

Thank you for leaving us this kind review about your lovely mother-in-law, the team will be delighted to read it.


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Review from Linda M (Respite Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just spent one-week respite care at Thorndale Home in Kettering. It is one of the best experiences I have had in a long time. The staff, management and residents were fantastic, very friendly, made me feel at home. The food was very nice and enough of it. I am a big lady and could not fit into
the bath as it was too narrow but the staff found a way to deal with my hygiene needs. I only have one complaint, I would have liked a clock on the wall in my room. The staff and management are a credit to Shaw Healthcare..

Reply from Heidi Brown, Home Manager at Thorndale

Thank you so much for leaving us this lovely review, the team will be touched by your kind words.


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Review from F G (Son of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care, my dad came to Thorndale from another home where he was down, unhappy and losing weight owing to the poor quality food. Now at Thorndale, he is brighter, happier and putting weight back on.
The home is immaculate, the staff are kind and friendly and the management team are empathetic
and supportive.
I cannot recommend Thorndale highly enough.

Reply from Heidi Brown, Home Manager at Thorndale

Thank you for leaving us this lovely review, it really means a lot to us. It is amazing to hear how much your dad has come on since living here with us and it is a privilege to be able to provide this care. Your kind words will be passed on to the rest of the team.


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Review from Dennis H (Son of Resident) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old mother had become frail and thus dependent on my wife and me; we could not cope so had to look for residential care in the North Northants area.
She had stayed at other homes in the area for respite care, but neither she nor we were entirely happy with them.
We had a list of about ten
homes, and Thorndale was the fourth on the list. We went to view Thorndale and stopped looking there and then. Thorndale was head and shoulders above any other home that we’d been to visit.
My mother entered Thorndale and loves it. She seems much better physically and spiritually now that she is so well cared for.
Thorndale has a combination of happiness and efficiency that we have not seen elsewhere. In particular, the staff are warm and caring; just as important is that they get things done when needed; we only have to ask once, and it’s done by the next time we visit.
We are so pleased that my mother will enjoy the last years of her life safe and well cared for in Thorndale.

Reply from Heidi Brown, Home Manager at Thorndale

This is such a lovely review; thank you. We are so pleased to hear that both you and your mother are happy with the care provided here at Thorndale. Our team really do strive to achieve the best quality of care, and it resonates through reviews like yours. Your kind words will be passed on to the rest of the team.


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Review from Michelle M (Daughter of Resident) published on 4 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thorndale is a lovely place, with very good staff. I am so relieved that my Mum is in such a good place. She settled in quite quickly, the staff all seem happy to be there and always speak gently to my Mum, who has dementia. I can tell that she is well looked after. I'm so grateful to the staff who
work so hard.

Reply from Heidi Brown, Home Manager at Thorndale

Thank you for taking the time to leave us a review. We appreciate all of your kind comments about our service and our team, it really means a lot to us here at Thorndale.


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Review from Dorothy M (Sister of Resident) published on 18 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Thorndale for over a year now, and she couldn’t be happier. She finds the staff all very nice. Caring, compassionate and nothing is too much trouble. My sister can be quite a fussy eater but she says the food is excellent. As someone who had never done crafts before she now enjoys
doing them very much. Overall, she thinks the home is excellent, as do her relatives that visit.

Reply from Heidi Brown, Home Manager at Thorndale

Thank you for taking the time to write this wonderful review, we really appreciate it. Your kind words will be passed on to the whole team.


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Review from Andrew C (Son of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Thorndale now for just over twelve months. I know it is very difficult in a care home setting for everything to be 100% all of the time but I think overall I am very happy with the way things have gone. Of course, there have been one or two blips in that twelve months but I feel the
staff, under the management partnership of the managers, do an excellent job in what can be a very trying and demanding environment. I know it can be very hard working with ageing residents, some of whom have dementia plus other physical ailments and feel that Thorndale does its best to ensure the safety and well-being of its residents. Well done, keep up the good work.

Reply from Heidi Brown, Home Manager at Thorndale

Thank you for taking the time to leave us a review, we really appreciate it. We are so pleased to hear that your mum has settled in well and that you feel happy and content of her care here. Your kind words will be passed on to our wonderful team.


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Review from Melanie G (Daughter of Resident) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has lived at Thorndale for 3-4 years. In all that time, the care he has received has been amazing. The carers cannot do enough for him, even accompanying him to his wife's funeral. The rooms are basic but adequate and communication with family is excellent. Cannot praise the staff highly enough.

Reply from Heidi Brown, Home Manager at Thorndale

Thank you so much for your kind comments. Our team strive to achieve the best care for all of our residents and we are so pleased to hear that you feel as though your dad has received this level of care. Your review will be passed on to the team.


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Review from S A (Daughter of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed at Thorndale for respite care whilst her daughters were away on holiday. She was made very welcome and was impressed with the size of her room, the standard of cleanliness and the general positive feeling generated by the staff at Thorndale. She clearly enjoyed the choice of meals that were
on offer and the care she received there which was of a consistently high standard. In particular, only having been able to have showers for a number of years, were the very bubble baths she was able to enjoy whilst there. This was the first time Mum had gone for respite care and after her experience this time she has no hesitation in wanting to stay there again, if needed. There was a wide range of activities on offer each day, and although she did not want to join in with these on this occasion, she was very surprised at how much there was to do there. Overall, it was a very happy experience for her.

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Review from P H (Granddaughter of Resident) published on 12 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most amazing, caring and kind home I have ever been to. Our grandma is loved and cared for to the highest standard. Thorndale is so clean as is every resident I have seen, when we visit, the rooms are just like being at Grandma's house, just beautiful. Keep up the caring and loving work, it's amazing.

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Review from Michael C (Son of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Thorndale now for two months, following a stroke and dementia diagnosis. Up until this time we (her family) were looking after her 24/7 at home for over 6 months. The decision to search for a Care Home for her was heart wrenching but what was the only way forward really as we were all
struggling. This decision was made easier when after recommendations, we were able to talk to the manager and felt Thorndale was the place for mum. We feel lucky we were able to get a place for her. She has settled in well; her room is very homely and comfortable, and she loves the activities especially when they have ‘live entertainment'. She also loves her ‘bubble’ baths and the meals. The care team are dedicated and approachable and treat the residents with dignity and keep us informed of how mum is. Mum now calls Thorndale 'home', there can be no higher praise than that. Thanks for looking after our mum, we can rest knowing she is in good hands.

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Review from Susan W (Daughter of Resident) published on 8 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been at Thorndale for a few weeks but the change in her mood is significant! She loves all the staff and enjoys their interactions too. The staff are so helpful and keep me informed of Mum's care. I couldn’t be happier to know Mum is being cared for so well, is in a lovely and safe environment
and she is happy too.

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Review from Deborah C (Daughter of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled and been given a new lease of life since arriving at Thorndale. The ease of making her room, truly hers, was fundamental. The staff are attentive and genuinely friendly. The family are welcomed and always offered a cuppa. Visiting is so pleasurable as Mum is socialising and taking
part in activities so always has news and conversation. Her Alzheimer’s and poor mobility are given dedicated care which in turn, gives me and the family peace of mind. She is no longer experiencing periods of loneliness or feeling fearful: she’s happy and safe! She loves her room and the varied, tasty food. The management have been extremely professional and accommodating whenever I’ve had questions and their empathy is very comforting.

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Review from Richard J (Son of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Thorndale since September when it was confirmed that she needed 24/7 care. We chose this home based on existing reviews, and since then, it has been proven to be an excellent choice. Mum, despite her ongoing conditions, has settled in well, has been steadily showing signs
of progress with no further visits to hospital, and is very happy in her new surroundings. If this is how Mum will spend the remainder of her life, then we couldn't wish for better. If Mum is happy, then so are we. Thank you to each and every one of the care team that look after her and the other residents. Words cannot express enough how grateful we are.

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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Thorndale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Thorndale is calculated as follows: ( (133 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 148 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Thorndale is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (5)

Gemma

Gemma Lawman

Job Title: Service Administrator

Joined: 2018

I joined Shaw Healthcare as a service administrator based at Thorndale Residential Home in February 2018. Every day is different, I thoroughly enjoy my job role and work alongside many lovely colleagues who I believe bring out the best in me and it’s an absolute delight to come to work.


My role as service administrator has many different aspects such as customer service, finance, data monitoring, entering timesheets, recruitment, other HR related tasks and most importantly supporting our service manager and the service wherever possible.
On a daily basis, I have to liaise and interact with healthcare professionals either face to face or via the telephone and again I have built a professional rapport with them. I always ensure I provide a consistent and efficient approach to ensure the requests are dealt with.


A big part of job role is liaising with the service users’ families and ensuring all their requests are dealt with accordingly. I have built up many professional relationships with the families and its very heart warming to hear them say ‘thank you’ and show their appreciation. I enjoy interacting with service users, they always make me smile.


I have been involved with organising our Summer fetes and Christmas fayres and thoroughly enjoyed being part of this. It was heart-warming to see our service users having a lovely time with their families.


We are like a big family and its pleasure to be part of a lovely and caring home who will always look out for each other by ensuring we are safe and happy. I am proud to say that I work for Shaw healthcare – thank you!


Katie

Katie Loake

Job Title: Team Leader

I’ve worked for Shaw Healthcare since 2013, I started off at Beech Close as a Support Worker & I am now a Team Leader @ Thorndale.
I’ve worked in many different jobs Hospitality, Retail, Jack of all trades some may say.
I trained to be a Beauty Therapist, once qualified it was great, however, I soon realised I wasn’t satisfied just doing eyebrows and I knew I had so much more to give.
I've always been very passionate in whatever I do and I need satisfaction, I've finally found it at Thorndale.
I love coming to work, I feel fully supported by my colleagues, most of all, I love seeing a smile on a resident's face and the fact that I've made them feel good about themselves.
I look forward to my future at Thorndale & with Shaw.


Susan

Susan Lee

Job Title: Support Worker

I was hairdresser and after 35 years I really wanted a change, something to make me feel like I made a difference to someone’s life.
I have only been at Thorndale for 1 month and I absolutely love it, I’ve learnt so much in such a short amount of time.
Staff are so friendly and helpful I feel like I fit in and I’m part of the Team.


Louise

Louise Wade

Job Title: Senior Cook

I Started working with Shaw Sept 1995 as a Career, then activity co-ordinate and I’m now the Cook. I absolutely love my job. You cannot beat a home cooked meal and cake and you certainly get that in our kitchen, everything is made from scratch. I love my job I feel supported by not just the kitchen staff, the care staff and the Management.


Wendy

Wendy Forysiah

Job Title: Kitchen Assistant

I have worked at Thorndale for 7 years I started as a Domestic Assistant I then joined the kitchen.
A job I love, as long as don’t have to make homemade cakes ??
Staff are friendly and lovely everyday is different but in a good way.
My Mum lives at Thorndale, and I wouldn’t have her anywhere else.


Frequently Asked Questions about Thorndale

What types of Care is Thorndale registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Thorndale provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Thorndale have?

There are 60 Single Rooms.

What are the Facilities & Services at Thorndale?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Thorndale to the centre of Kettering?

0.9 mile(s) as the crow flies, distance by road may be significantly further.