Thorndale

Towells Land, Malham Drive, Kettering NN16 9FW
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9.9 46 Reviews
  • Thorndale, Kettering
Thorndale Care Home is a purpose-built residential care facility that can look after up to sixty elderly and frail residents, some of whom may have dementia or physical disabilities.

Care packages are regularly updated through the expertise of many skilled care professionals, with long-term solutions in mind that suit both residents and their families.

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Care Provided by Thorndale

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Heidi Brown (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008

Funding & Fees Guide for Thorndale

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,278
    • Self-Funded Residential Dementia Care from £1,346
  • (these prices are only a guideline, please contact Thorndale to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room

Thorndale Reviews (46)

Total of 46, showing 21-40
9.9

Thorndale has a Review Score of 9.9 (9.892) out of 10, based on 13 reviews in the last 2 years. Over all time Thorndale has 46 reviews.

Overall Experience

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Date Published

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Review from Liz Mc (Daughter of Resident) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It wasn't easy for my mum to accept that she now needed 24/7 care as she had always been so independent and had always said she wouldn't want to go into a Care Home. We were familiar with Thorndale, as a couple of years ago a friend of ours had been a resident who we visited and we remembered how friendly
the staff were. It was after a lengthy time in hospital, Mum transferred to Thorndale and has now been there for 3 months. Already in this short time, I can see how Mum has settled so well and feels comfy in her new home. She gets on well with the staff, is well looked after and if there's anything she wants, she only has to ask and it is sorted for her. If she's feeling under the weather, it's good to know that Thorndale liaises with Mum's doctors surgery to arrange necessary treatment. The Manager and Deputy Manager are really approachable and are always to hand if I need to talk to them about anything. Thank you, Thorndale for all you are doing for Mum.

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Review from Paul H (Son of Resident) published on 29 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Thorndale care Home from November 2020 till July 2021. The staff were very friendly and caring. The manager is very professional. My mum was well cared for, and she loved her room, staff and especially the food. The home is very clean and well maintained. Lots of positives and no negatives.
Highly recommend this care home.

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Review from Wayne P (Son of Resident) published on 21 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Thorndale now for about 2 years. In that time she has been treated with dignity and respect by the management and carers, obviously, over the past 16 months, visiting has been difficult because of the pandemic, but they arrange video calls which helps. Things are getting better
now, and hopefully, we will be able to get back to some kind of normality. The Thorndale Tatler home magazine is sent out to all resident's families once a month, so we know what events the home has planned for the residents. All in all, I am very happy with Thorndale and would recommend them to anyone who is looking for a lovely home for any friends or family members.

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Review from Tracey G (Daughter of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live over 250 miles away, and after being unable to see my Mum for almost 7 months, my biggest wish was to see her. As soon as I contacted Thorndale to say I would be in the area just for the day, these wonderful staff went over and above to help me achieve my wish. I received an LFD test quickly
and efficiently, and once cleared, was taken to the visiting area. They always treat her with kindness but the way they told her they had a surprise for her (me), and then brought her in to see me, was wonderful. It certainly was moving. I felt completely at ease and totally safe with all the COVID procedures that are in place. Thank you, Thorndale. You are all little stars.

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Review from G L (Daughter-in-law of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very well cared for and has all her needs met at Thornadale, where she has lived for many, many years. She is wonderfully comfortable even though she isn't always well enough to leave her room to join in activities in the lounge. Today we found her nicely snuggled in bed, her hair
freshly washed: her room was spotlessly clean (as is the whole of the home). I am very impressed with the skincare and personal hygiene she is provided with. I am kept up to date with any health concerns; the carer in charge has excellent knowledge and understanding of her needs and was very approachable, providing factual, personalised information.

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Review from Jacqueline M (Daughter of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Thorndale, as a dementia resident, since Christmas 2019. We have been so impressed with his care, especially during the Coronavirus pandemic. The staff are so thoughtful and kind and Dad is very well cared for. We have been able to use regular Skype to stay in touch and more recently,
to visit following Covid restrictions. Dad is encouraged to take part in a variety of games and crafts and Mum loves getting the monthly activities timetable. We have really appreciated staff thoughtfulness such as personalised cards from Dad at Christmas and Easter. Covid prevented us from being with Dad for a milestone birthday but this year, Mum and I were able to visit and help Dad open his (Covid pre-isolated) gifts from family and Thorndale sent us a photo of Dad with a birthday cake they provided. We consider that Dad is very lucky to be at Thorndale. We get peace of mind and he gets quality care. We just can’t wait until we can visit him without Covid restrictions.

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Review from Donna C (Granddaughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really cannot recommend this care home enough. My nan is in here and I was so worried as I said I would never put her in a care home, but needs must as she is over 100. She is happy, so well looked after and safe. The staff are absolute angels, especially one member of staff who really goes above
and beyond with Nan.

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Review from Rob H (Son of Resident) published on 30 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has now lived at Thorndale for over three years and is extremely happy there. From day one he was welcomed into their 'family' and has been extremely well looked after ever since. The care staff are all very professional and provide him with a wrap-around service that ensures his needs (medical,
personal and emotional) are always met. Dad sees the staff as his friends and enjoys a bit of banter, but he also knows that he can rely on them completely when he needs to. Importantly, during the COVID crisis, he has also felt very safe in Thorndale because of the prompt and decisive actions they have taken throughout. As a family, we're extremely happy with the service provision, information and levels of contact that we receive. Dad could not be in better hands. Thank you all.

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Review from Anne H-G (Daughter of Resident) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After living in the same house for 67-years, it was a huge step to firstly acknowledge that Mum was no longer able to cope on her own, but also to select a care home without being able to view it first due to Covid restrictions.
From the beginning, we knew that we had made the right choice in selecting
Thorndale. Before going in, Mum had become quite withdrawn, and her mobility was extremely poor. Despite not being able to have visitors, she settled in extremely well and surprised us all - within just a couple of weeks, she was more animated, chatty and is walking better than she has done for a couple of years. She has nothing but praise for all the staff.
During the Summer, we were able to visit her outside, and it is clear that she is being well looked after and that the staff genuinely care. She is always dressed nicely, and it's the little touches like putting her jewellery on, painting her nails etc that make the difference. As a family, we now have peace of mind.

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Review from Leanda M (Daughter of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first time we went to look at Thorndale we were made very welcome and nothing was too much trouble. Mum settled very well and we couldn't wish for a better home for her to be in. Whenever you visit, you are always made to feel welcome and part of the family.

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Review from Heather P (Daughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just started her new chapter in life at Thorndale and loves it. Most of my contact has been and still is with the deputy manager, to say she is a delight to deal with is an understatement. My questions prior to Mum joining were dealt with quickly and most professionally. A few days ago
Mum celebrated her 95th birthday and everyone made her feel a million dollars. Mum can't praise Thorndale enough, she said it's like living in a wonderful hotel. Thank you all so very much for making her feel so safe and wanted.

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Review from Stacey (Resident) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always welcomed with a smile, such wonderful staff. I miss being able to come into the home to visit but the outdoor visits are still so special. The manager and deputy go out of their way, nothing is too much. The residents are all very loved.

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Review from Malcolm (Son of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Thorndale in Kettering have been genuinely engaged with mum the whole time she has been with them. We have seen nothing but kindness and affection towards mum. When we talk to any of the staff they do not give general comments that could apply to anyone but speak of mum's character and
personality as it truly is. Before lock-down, we have walked into mum's room to find a member of staff on her knees by her bedside stroking her hair and encouraging her to eat or drink with patience and love. Since lockdown we know that she has been well looked after, having her books read to her and playing the CDs she so loves to hear. The Skype meetings have shown us that she is being well cared for. As mum finds it difficult to talk, the staff steers the conversation to things she knows will stimulate and please her. All of the staff who care for mum are absolute stars, so are the managers. We could not have chosen a better place for mum and thank them all most sincerely.

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Review from Clive H (Son of Resident) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad is at Thorndale and is very happy to be there. All the staff are fantastic and cannot do enough for him or any of his family who ring through or visit him. Under the COVID-19 restrictions, unfortunately, we are all limited to the times we can see him but all the staff have been tremendous with
him and he feels that they are all part of his family now as well. Thank you guys and girls for all the help, support and kindness that you show him.

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Review from Suzie C (Daughter of Resident) published on 28 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Thorndale almost four years ago. It took a while for her to settle in as she is very shy and enjoys her own company. The staff were very encouraging and helped her to feel secure and comfortable. Mum loves her room, the homemade food, and the peacefulness and is relaxed and feels safe.
The care is excellent - the staff know the residents really well and understand their needs. The team are mainly long term which is great as no high turnover ensures a consistency in care.
From management, catering, admin, cleaners, activity and all the support staff, the care and support to residents and also to families is very good and so much appreciated especially during these difficult times. Thanks for keeping Mum safe and we hope to see you all soon.

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Review from Wendy F (Daughter of Resident) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I were looking for a home for Mum because we were afraid for her safety at home, so we put Mum into Thorndale. It took a little while for Mum to settle but the staff were very kind and helped Mum to settle in, she had a nicely decorated room and always clean. Mum is looking so much better
because she loves the food, which is all homemade with lovely cakes, and if there is a problem the manager and staff are always willing to talk - nothing is too much trouble, so I would like to thank the manager and all her staff for helping us to know Mum is safe and cared for, thank you.

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Review from Mark O (Son of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During these challenging and unprecedented times, it is so comforting to know that your loved ones are safe and secure. I must congratulate the entire team at Thorndale. Their devotion, dedication and exceptional care has given our family, and I’m sure all families connected to Thorndale, such reassurance
and peace of mind. Thank you to all carers and staff for doing such an amazing job.

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Review from Heather W (Daughter of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise the staff at Thorndale for looking after our loved one, especially keeping them safe from Covid-19 virus.
Thanks to all the staff for their dedication and hard work. Really, really appreciated.

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Review from Lisa M (Daughter of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly from the catering, domestic staff, caring staff and management. Very clean and bright care home. Meets my mums needs perfectly. The meals and snacks are of a good standard, I was able to make up my mum's breakfast, lunch, dinner and snacks menu to suit my mum's requirements.
Some mornings she could have a full English breakfast if she wants to, which she does a couple of mornings a week. Well done everyone, stay safe.

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Review from Ruth W (Granddaughter of Resident) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At Christmas time we started looking for a residential home for gran. It was quite a challenge, as we looked we knew some were not the right place for our lovely gran and were starting to worry! We followed our first impressions and felt Thorndale had a welcoming feel straight away. Luckily gran
agreed! Gran has been there for almost a month now, and the difference in her is amazing. The staff, go above and beyond to make her happy, nothing is too much bother. We are welcome to visit any hour and feel we can trust the staff impeccably to look after our lovely gran. We can’t say enough about the place! We would recommend it to anyone looking for a homely, safe, sociable (when wanted) environment.
Thank you, Thorndale.

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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Thorndale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Thorndale is calculated as follows: ( (133 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 148 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Thorndale is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (5)

Gemma

Gemma Lawman

Job Title: Service Administrator

Joined: 2018

I joined Shaw Healthcare as a service administrator based at Thorndale Residential Home in February 2018. Every day is different, I thoroughly enjoy my job role and work alongside many lovely colleagues who I believe bring out the best in me and it’s an absolute delight to come to work.


My role as service administrator has many different aspects such as customer service, finance, data monitoring, entering timesheets, recruitment, other HR related tasks and most importantly supporting our service manager and the service wherever possible.
On a daily basis, I have to liaise and interact with healthcare professionals either face to face or via the telephone and again I have built a professional rapport with them. I always ensure I provide a consistent and efficient approach to ensure the requests are dealt with.


A big part of job role is liaising with the service users’ families and ensuring all their requests are dealt with accordingly. I have built up many professional relationships with the families and its very heart warming to hear them say ‘thank you’ and show their appreciation. I enjoy interacting with service users, they always make me smile.


I have been involved with organising our Summer fetes and Christmas fayres and thoroughly enjoyed being part of this. It was heart-warming to see our service users having a lovely time with their families.


We are like a big family and its pleasure to be part of a lovely and caring home who will always look out for each other by ensuring we are safe and happy. I am proud to say that I work for Shaw healthcare – thank you!


Katie

Katie Loake

Job Title: Team Leader

I’ve worked for Shaw Healthcare since 2013, I started off at Beech Close as a Support Worker & I am now a Team Leader @ Thorndale.
I’ve worked in many different jobs Hospitality, Retail, Jack of all trades some may say.
I trained to be a Beauty Therapist, once qualified it was great, however, I soon realised I wasn’t satisfied just doing eyebrows and I knew I had so much more to give.
I've always been very passionate in whatever I do and I need satisfaction, I've finally found it at Thorndale.
I love coming to work, I feel fully supported by my colleagues, most of all, I love seeing a smile on a resident's face and the fact that I've made them feel good about themselves.
I look forward to my future at Thorndale & with Shaw.


Susan

Susan Lee

Job Title: Support Worker

I was hairdresser and after 35 years I really wanted a change, something to make me feel like I made a difference to someone’s life.
I have only been at Thorndale for 1 month and I absolutely love it, I’ve learnt so much in such a short amount of time.
Staff are so friendly and helpful I feel like I fit in and I’m part of the Team.


Louise

Louise Wade

Job Title: Senior Cook

I Started working with Shaw Sept 1995 as a Career, then activity co-ordinate and I’m now the Cook. I absolutely love my job. You cannot beat a home cooked meal and cake and you certainly get that in our kitchen, everything is made from scratch. I love my job I feel supported by not just the kitchen staff, the care staff and the Management.


Wendy

Wendy Forysiah

Job Title: Kitchen Assistant

I have worked at Thorndale for 7 years I started as a Domestic Assistant I then joined the kitchen.
A job I love, as long as don’t have to make homemade cakes ??
Staff are friendly and lovely everyday is different but in a good way.
My Mum lives at Thorndale, and I wouldn’t have her anywhere else.