Victoria House has a Review Score of 9.8 (9.818) out of 10, based on 12 reviews in the last 2 years. Over all time Victoria House has 52 reviews.
Review from Rhonie L (Son of Resident) published on 10 March 2025
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Overall Experience
5.0 out of 5
Reply from Magdalena Koltuniuk, Home Manager at Victoria House
Thank you for taking the time to leave us a review, we really appreciate it.
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Review from C V (Daughter of Resident) published on 6 March 2025
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5.0 out of 5
Reply from Magdalena Koltuniuk, Home Manager at Victoria House
Thank you so much for your kind words and leaving such a lovely review. We will ensure to feed this positive review back to the team.
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Review from S W (Resident) assisted by family/friend published on 21 February 2025
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5.0 out of 5
Reply from Magdalena Koltuniuk, Home Manager at Victoria House
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are truly grateful for your feedback and delighted to hear that you had such a positive experience with our care home. Our team is dedicated to providing compassionate, high-quality care, and knowing that our efforts have made a difference means the world to us. We will be sure to share your lovely comments with our staff - they will be thrilled to hear them! If you ever need anything or have any further feedback, please don't hesitate to reach out. We are always here to help and support you and your loved ones.
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Review from A E (Daughter of Resident) published on 29 January 2025
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5.0 out of 5
Reply from Magdalena Koltuniuk, Home Manager at Victoria House
Thank you so much for taking the time to leave us such a thoughtful review. We truly appreciate your kind words and the feedback you've shared. It means a lot to us and helps us continue to provide the best possible care and service.
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Review from F H (Resident) published on 24 January 2025
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5.0 out of 5
Reply from Magdalena Koltuniuk, Home Manager at Victoria House
Thank you so much for taking the time to leave us a review-we truly appreciate it! Your kind words mean a lot to us and will be shared with the rest of the team.
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Review from Claire R (Daughter of Resident) published on 5 September 2024
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5.0 out of 5
Reply from Magdalena Koltuniuk, Home Manager at Victoria House
Thank you for leaving us this lovely review. We are delighted that you are pleased with the care of your mum and your kind words will be passed on to the rest of the wonderful team.
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Review from A H (Resident) published on 25 July 2024
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5.0 out of 5
Reply from Magdalena Koltuniuk, Home Manager at Victoria House
Thank you for taking the time to leave us this kind review. The team will be touched to read this.
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Review from Helen C (Daughter of Resident) published on 22 May 2024
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5.0 out of 5
Reply from Magdalena Koltuniuk, Home Manager at Victoria House
Thanks for leaving us these kind words! I will make sure to pass them on.
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Review from Sarah H (Daughter of Resident) published on 15 May 2024
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5.0 out of 5
Reply from Magdalena Koltuniuk, Home Manager at Victoria House
Thank you for leaving us this lovely review, I will pass your kind words on.
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Review from Val R (Daughter of Resident) published on 8 November 2023
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5.0 out of 5
Reply from Teresa Taylor, Home Manager at Victoria House
This is so great to hear, thank you. We are so pleased that your mother quickly bounced back to her happy self with our care, the team really do strive to achieve the best quality of care for all of our residents. Your kind words will be passed on.
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Review from Wendy B (Granddaughter of Resident) published on 6 November 2023
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5.0 out of 5
Reply from Teresa Taylor, Home Manager at Victoria House
Thank you for leaving us such a lovely review, it really is a pleasure to read. We are delighted to hear that you feel as though your mother is well looked after here at Victoria House and you feel well-informed about her health and well-being. Your kind words will be passed on.
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Review from Vanessa M (Niece of Resident) published on 5 April 2023
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5.0 out of 5
Reply from Teresa Taylor, Home Manager at Victoria House
Thank you for your kind comments, we really appreciate it. We are so pleased to hear that your aunt has now settled in here with us and is enjoying our lovely food. Your feedback will be passed on to the team.
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Review from Margaret L (Sister of Resident) published on 21 February 2023
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Overall Experience
5.0 out of 5
Reply from Teresa Taylor, Home Manager at Victoria House
Thank you for your kind comments. It's wonderful to hear that you are so pleased with your sister's care. Our staff strive to achieve the best quality of care for each one of our residents and their individual needs. Your review will be passed on to the team.
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Review from Vince G (Son of Resident) published on 18 February 2023
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Overall Experience
5.0 out of 5
Reply from Teresa Taylor, Home Manager at Victoria House
Thank you for your kind words, we really appreciate it. we are so pleased to hear that your mum is settling in well and enjoying the friendly, homely atmosphere that Victoria House strives to achieve. Your feedback will be passed on to the team.
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Review from David W (Son of Resident) published on 26 January 2023
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Overall Experience
5.0 out of 5
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Review from Jo S (Daughter-in-law of Resident) published on 6 January 2023
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5.0 out of 5
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Review from Sue B (Daughter of Resident) published on 13 September 2022
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Overall Experience
5.0 out of 5
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Review from Trevor K (Son of Resident) published on 9 September 2022
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Overall Experience
5.0 out of 5
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Review from Julie C (Daughter of Resident) published on 2 June 2022
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Overall Experience
5.0 out of 5
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Review from Gaynor B (Daughter of Resident) published on 2 June 2022
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5.0 out of 5
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The Review Score of 9.8 (9.818) out of 10 for Victoria House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.818 for Victoria House is calculated as follows: ( (121 Excellents x 5) + (18 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 143 Ratings = 4.818
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Victoria House is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Jan 2023
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Job Title: Team Leader
Joined: 1992
I am currently a Team Leader at Victoria House. I started as a Domestic in 1992 and have worked here through many job roles over my 30-year service.
Victoria House has a special place in my heart, its my second home and my extended family.
The service users are happy and content, and family members often comment how happy their loved ones are.
We excel at providing person-centred care, promoting independence and excellent palliative care. I have known many staff to go above and beyond to ensure someone’s last days are comfortable and in compliance with their wishes.
Shaw healthcare have supported me throughout my progression, and provided many training opportunities. To enhance my skills and knowledge. I love my job and wouldn’t want to be anywhere else.
Job Title: Support Worker
Joined: 2020
I was made redundant in the job that I loved in March. I knew I had to go to work but I was really unsure on what I wanted to do.
Id worked in care previously but, wasn’t a 100% sure if it was exactly what I wanted to do.
I saw on Facebook that Victoria House was doing some fundraising for a local man and I could join in in by zoom.
When I did I was blown away by the atmosphere in the home, it felt as though I was their joining in and I thought “I want to be part of that”.
I applied for a job straight away and I joined last week. I haven’t been disappointed, everyone’s so friendly and they are literally like an extended family to each other here. I was very apprehensive being the “new girl” but everyone’s made me feel very welcome I look forward to my future at Victoria House.
Job Title: Team Leader
Joined: 2009
I have worked at Victoria House since October 2009, initially as a Support Worker then a Senior Support Worker and recently a position as a Team Leader too.
I have gained a variety of experience during my time here and always enjoyed being part of the Service users lives and doing my best to help them feel at home.
Victoria House would not be the same without the Kindness, compassion and Camaraderie of those I have shared my time here with.
Job Title: Senior Cook
Joined: 2014
I have been working at Victoria House for 7 years. I started off as Catering Assistant and worked my way up to Senior Cook.
I make homemade, nutritious food and cater for all diets. I really enjoy working at Victoria House, it's friendly, rewarding and I feel supported in my role
Job Title: Catering Assistant
I started working at Victoria House alongside school when I was 16 as a Bank Domestic Assistant, and since leaving school I am now have permanent hours as a Catering Assistant.
As a first job, I have felt extremely supported by everyone here and really enjoy doing both roles.
Victoria House has such a homely atmosphere and welcomes everyone in, it truly is like a second family here.
I am looking forward to progressing into a support role and gaining more experience.
Job Title: Support Worker
Joined: 1994
I have worked at Victoria House for 27 years, I started out as a Domestic Assistant and went on to do Care. I have also worked in the kitchen as a Kitchen Assistant and a Cook.
I have enjoyed all my roles working here over the years and have worked with and still do, some lovely, genuine, hard working people. When you walk through the front of Victoria House, you will notice what a friendly, welcoming and homely place it is, this is down to the caring staff that work here making Victoria House a lovely place to work and live.
This reflects in the residents as they are happy and always saying what a homely environment Victoria House is.
They have a variety of daily activities, bingo, quizzes, themed food evenings etc.
The hairdressers visits also once a week to do their hair if they wish to have it done.
The last 18 months since Covid has been about has been very tough but, with all the staff pulling together, we have tried to maintain as much normality as possible for our residents.
Job Title: Team Leader
When I first started to work at Victoria House I worked as a Night Support Worker.
After 4 years, I moved to the day shift where I have worked on many roles.
I currently work as a Team Leader and support the staff working as a Senior and a Support Worker on the floor. I love both roles, Victoria House has a very homely atmosphere and we pride ourselves on the excellent care we give our service users.
Job Title: Domestic Assistant
Joined: 1989
I have worked at Victoria House for 32 years.
I take my job in the Laundry very seriously and wash their clothes and return them like I would my own. I love a Label.
Over the years I have seen many changes, I have been given the opportunity to work in different homes but, because Victoria House is lovely, I have stayed and remained happy in my role.
Staff are lovely, but most importantly our residents are happy.
Job Title: Cook
I’m the cook at Victoria House, and I absolutely love my job.
I left and recently returned because I missed it so much, and everyone welcomed me back with open arms. I feel supported by the Manager in my role, and staff and residents are lovely and friendly.
Job Title: Support Worker
I have been working at Victoria House for 7 years, I started as a Domestic Assistant and I am now a Support Worker on days.
Victoria House is like a second family to me, there is a great atmosphere with in the home, we all pull together and I really wouldn’t want work anywhere else.
Job Title: Senior Support Worker
I started at Victoria House 13 years ago as a Senior Support Worker and have never looked back.
Since started I have been given a Bank Team Leader role and I help out where necessary.
I’m very happy in my work place and they are a great team at Victoria House residents are always happy and smiling.
Job Title: Support Worker
After a very bad experience in another home, I left care for some time. I wasn’t sure if I wanted to go back into care as my confidence had been knocked.
I applied for Support Worker role at Victoria House & have never looked back.
I love coming to work here, I always pick up over time as the staff & residents are so lovely.
I feel fulfilled in my job role when I see a smile on the residents faces.
I got employee of the month once and the fact that my hard word hadn’t gone unnoticed meant so much to me.
Job Title: Support Worker
I have worked at Victoria House for 5 years and have made some Friends for life here.
It’s a lovely place to work, atmosphere is very welcoming and residents and staff are all friendly.
Job Title: Support Worker
I've worked in care for the last 15 years, having worked in several different homes.
Victoria House is by far the best place to work. I love coming to work and have a great relationship with staff but most importantly or Service users.
I love to see them laughing and genuinely have a lovely time.
Victoria House is like a little community we all look out for each other.
Job Title: Maintenance Man
I joined Victoria House when I was 16 this was my first job since school.
I enjoy coming to work everyone has been really helpful and guided me through my job.
I only came to help out here and there during Covid as a bank domestic and I now have a permanent Maintenance job.
Job Title: Support Worker
I joined Victoria House as a Bank Support worker 18 months ago, for a little part time job whilst I was studying for University.
I loved it that much that as soon as I was offered permanent hours I jumped at the chance.
I feel like there a family of friends here, and they’ve always supported me.
I’m going back on the bank soon as I’m going University in September, however I'll be in at weeks as I wouldn’t want to leave completely.
Job Title: Day/Night Support Worker
Joined: 2018
I joined Victoria House as a Bank Support Worker as it was recommended to me by a friend that already worked there.
3 years later and I now have permanent hours on both days and nights.
I like the variety from both the job roles, and the hours suit me great working around my Family.
Victoria House is a lovely place to work, it's like home from home.
Job Title: Support Worker
I worked for the Council for 25 years & then Shaw took over in 2004, so I’ve actually worked at Victoria House for 41 years and I wouldn’t be anywhere else.
Everyone rally’s round each other to make sure it all runs smoothly and that the residents are happy and safe.
Job Title: Support Worker
I was working at another Care Home, but was after some bank work as well.
Victoria House was recommended to me by a friend that already worked there.
I started on Bank 6 months ago and soon left my other job for permanent hours at Victoria House.
Staff and residents are so welcoming and friendly and everyone has a smile on their face.
Job Title: Domestic Assistant
Joined: 2017
I love working at Victoria House and have done since I joined the team in 2017.
I work as a Domestic Assistant and in the Laundry.
Residents are always happy and smiling, this because the staff wear of them.
Job Title: Domestic Assistant
I worked at another care home for 17 years and never ever thought that I would be as happy as I was there anywhere else.
I absolutely love to come to work, I’m a Domestic Assistant, but I always help out on care when ever needed.
Everyone here mucks in and get the job done, I feel so happy in my job and at Victoria House.
Job Title: Service Manager
I have been employed in the care sector since 1993 , firstly with the NNCC, private sector then with Shaw Healthcare from 2010, starting at Sandalwood Court as a Deputy Manager and then progressing to Service Manager in 2011, as my colleague will all agree, Victoria House is a home from home. The Team work at Victoria House is exceptional and I am very proud to be the Manager at Victoria House. No two days are the same, during this pandemic we have become, experts in fields we knew nothing about but we have achieved the very best of care our resident’s deserve, we have kept them safe and this is all down to the dedication of the staff within Victoria House and of course the support the residents have given to us, keep going as we are all in the same boat and we have all rowed together.
Job Title: Bank Support Worker
I worked in care many years ago, and left to raise my family.
My children soon grew up, feeling very apprehensive in what to do next I started Bank shifts at Victoria House.
I’ve never looked back.
It's just a friendly place to work, residents and staff are lovely and I enjoy coming to work.
Job Title: Support Worker
Joined: 2015
I have a lot to “Thank” Victoria House for.
I joined in 2015 as a Support Worker and I met my girlfriend here in 2017 we now have 2 beautiful little girls together.
Victoria House is like a family we all look out for each other.
Job Title: Bank Domestic Assistant
Victoria House is my first job since leaving school.
I was naturally very nervous about starting, but I was put at ease on my first day by all the staff.
Residents are lovely & happy and well cared for, staff are always looking out for each other.
I’m hoping to get permanent hours when some come available.
Job Title: Catering Assistant
After having several different jobs I really wanted a work place where I could settle.
I heard about the catering job @ Victoria House through a friend that already worked there.
I applied straight away and was lucky enough to get it.
Since starting I have acted up to cook on occasions when necessary.
Staff are always very positive and encourage one and other.
Job Title: Bank Domestic
I started in the Kitchen as Kitchen assistant, then I started university and now I’m back doing bank Domestic.
It works perfect around my university work.
Everyone’s very friendly and staff always encourage me to do the best I can.
Job Title: Night Support Worker
Joined: 2018
I’ve been working at Victoria House for 3 years. It’s very flexible around my 2 Daughters. I work nights and they’re a great bunch of girls.
Job Title: Support Worker
I'd been working in the community for some time but, the hours wasn’t suiting me anymore. I rang a family member who already worked at Victoria House and she booked me in for a interview. The whole process has been so simple, I felt right at home from the beginning. I’m looking forward to my future within Shaw Healthcare.
