Victoria House

77 Victoria Road, Rushden NN10 0AS
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9.8 52 Reviews
  • Victoria House, Rushden
Victoria House is a Rushden care service that has been purpose-built to achieve high standards of elderly and dementia care, as well as people with Huntingdon's disease.

The service believes in implementing innovative and advanced training programmes for staff, building a service for the future at an important time for care in the UK.

For dementia sufferers an interior that produces a calming and tranquil effect is maintained, while the facility is kept healthy and secure to help assist any mental fragility individuals may develop.

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Care Provided by Victoria House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Magdalena Koltuniuk (Manager)
  • Admission Criteria
    • NCC Panel Approved
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Single Rooms with ensuite Wet Room (47)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008
    • Number of floors: 1

Funding & Fees Guide for Victoria House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,278
    • Self-Funded Residential Dementia Care from £1,346
  • (these prices are only a guideline, please contact Victoria House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Victoria House Reviews (52)

Total of 52, showing 21-40
9.8

Victoria House has a Review Score of 9.8 (9.818) out of 10, based on 12 reviews in the last 2 years. Over all time Victoria House has 52 reviews.

Overall Experience

  • 48
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  • 0
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Date Published

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40

Review from Lisa S (Niece of Resident) published on 11 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt spent a few weeks in hospital and then moved to Victoria House, where she decided she would remain rather than returning to her home address. My aunt spent a couple of months at Victoria House before passing away peacefully, in the care home, on the 10th March. During the time that my aunt was
living at Victoria House she was extremely well looked after by a team of dedicated and caring people, who treated her with dignity and respect at all times. Nothing was too much trouble. My aunt enjoyed the good company of other residents and the staff and engaged in the varied daily social activities that were provided to all. My family and I owe a debt of gratitude to all the staff at Victoria House, that we can never repay. We had peace of mind that my aunt was safe, happy and well cared for. Thank you.

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Review from Karen B (Daughter of Resident) published on 23 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived at Victoria House for over two years, including during the Covid outbreak, when we couldn’t see her or provide any care to her. She passed away yesterday having lived with dementia.
I feel very passionately about the care that Mum received from the managers and staff at Victoria House.
She was shown genuine love and care. She was treated with dignity and respect. I could rest easy knowing the staff would look after her when we could not. I owe the team at Victoria a debt of gratitude, that I will never be able to fully articulate or repay. So I say a heartfelt thank you to them and publish this review here in the hope it helps others feel confident their loved ones will receive excellent care, if they move into Victoria House.

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Review from Carol L (Daughter of Resident) published on 29 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I asked the home manager to come to meet my parents and assess dad for admission in December 2020, then again in October 2021. On both occasions, my parents refused admission at the final hurdle. Dad had a fall and ended in hospital a week ago. I rang Victoria House in desperation the day after admission
and without any hesitation, they offered a bed for Dad and he was discharged into their care two days ago. I have visited Dad today with my mum and I found him to be clean, shaved, eating and talking about what was happening in the home. Dad never once asked to come home and asked a member of staff to take him back to his room. I left feeling that Dad was happy with his own situation, concerned about my mum and that as hard as it is, we have made the right decision. Throughout all of this the home manager has been completely supportive of me and concerned for my welfare. That concern and support was echoed by all of the staff that we met today in the home.

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Review from Ross H (Grandson of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we were very apprehensive about finding a home for our nan, we had heard good things about Victoria House, from the initial contact to nan moving in staff have been so helpful! Nan hasn’t been here long but in the time she has, it’s clear to see she has improved, she loves the food and she’s
enjoying the company of others who have also been so friendly with her. We looked around a few places but it was clear to us that Victoria House was the one for nan, we are so grateful they’ve made her so welcome and made the transition of moving from her own home to somewhere as easy as it could be! Well done all at Victoria House!

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Review from Joanne H (Granddaughter of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a few moves from hospital to respite, we knew we wanted to find nan the best home we could. We contacted Victoria House and the help and guidance we received was second to none. The home has a lovely atmosphere with laughter and kindness being heard all over, I am so confident my nan will be very
happy here. The home is lovely and clean and homely, all the staff are kind and friendly and take the time to not only find out what she needs but what she would like! It’s never a nice thing to have to do with a loved one but we all feel very satisfied with the care nan is receiving.

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Review from Silviu P (Friend of Resident) published on 12 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We came for the first time here, to visit a friend and we’ve been very impressed with the way the staff treated us and our friend. They were lovely and very carrying. God bless them all and give them strength to keep doing such a good job.

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Review from Wendy B (Granddaughter of Resident) published on 12 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could write an essay but basically we needed a care home for my nan who was relocating from another county. I cannot express enough the hard work the manager put into helping my family with this move as we had no idea what to do and how hard this was. Without her help it wouldn’t have happened as
quick as it did. It wasn’t an easy move as my nan was ill before she arrived and came from hospital rather than her own home. This made it harder for her to settle however, on her arrival there were a team of carers to greet my nan, my mum and myself to welcome us all. They held my Nan’s hand and chatted to her and didn’t leave her side. From then on they have helped build on her confidence, her self esteem to help settle her in, her health has improved immensely, she is now walking again after loosing the ability to walk from being in hospital before she arrived, she has made so many friends with the other residents and joins in with all the activities. They are all amazing.

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Review from L J (Great-granddaughter of Resident) published on 21 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I brought my Nan into Victoria House and was welcomed with a big hello and smile that put Nan at ease. The care staff all greeted Nan, offered her a cup of tea. Which Nan loved as she was dying for a hot drink. The room was lovely and clean. smelt lovely too. Nan was amazed how lovely everyone was.
Would recommend to anyone. Lovely home.

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Review from Lorna C (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Victoria House is an excellent care home, with a warm and family caring environment. As soon as we first visited the home we knew it would be the right place for my Mother to be safely looked after, a home away from home. All the staff are so friendly, positive, thoughtful and caring and because they
remain constant you can build up a relationship. I am always kept updated with anything I need to know about my Mother's care and well-being. The residents are encouraged to join in the activities such as bingo, arts and crafts. My Mother has settled in well and is very happy, enjoying daily banter with all the carers. During the pandemic the home has continued to excel with the daily challenges and been even more support to the residents due to the restrictions on visiting. I can highly recommend Victoria House!

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Review from Clive M (Son of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although it has been very difficult throughout the pandemic not being able to visit my mum, we have been communicating throughout and I am comforted by the fact that she has been extremely well looked after. Since day one, the care home has been on top of the situation and I have been impressed by the
level of professionalism taken throughout. I was actually able to visit this week, for the first time in over a year and the staff are as friendly as ever and my mother couldn't speak highly enough of the care she has received. A huge thanks to everyone at Victoria House.

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Review from S C (Aunt of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wish that my niece would be encouraged to do more, have the TV put on in her room etc. She does not get enough mental stimulation. I appreciate it is of her own request but she is losing her social skills. She falls asleep when I visit her.

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Review from Mandy H (Daughter of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here since August 2020 and I am so happy with the care she is receiving. The care workers are so lovely and keep me informed on all things related to Mum. They are so kind and caring. Brilliant care home.

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Review from Valerie M (Friend of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been a resident since June 2020. On arriving at the home, she was welcomed in a friendly manner and immediately made to feel part of the family at Victoria House. The staff have always kept me informed of my friend's welfare and contacted me if there has been a problem. Whilst I haven’t
been able to visit on regular basis, (due to Covid 19) when I have visited, I have been welcomed by the staff and could see they are caring to all. My mind is at rest for the care she is receiving. Thank you very much.

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Review from Kathy S (Daughter of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the wonderful team at Victoria House. The care for my mother has been exceptional, all members of staff show empathy and care for her, although her dementia has given them many challenges over the years. The home is a lovely modern purpose-built unit, is cheerfully decorated,
has modern furniture and is always clean. The staff are always welcoming and informative on Mum’s current physical and mental health. I feel we have been very lucky in finding this home for Mum.

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Review from David B (Son of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has always been cared for to the highest standard, particularly in the current circumstances. Victoria House has done a brilliant job of keeping the residents clear of covid and deserve the highest accolades.

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Review from S A (Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’d been looking after my friend for many years and then the time came for her to go into a care home. I and her family were very apprehensive. I rang Victoria House and explained my worries. From the get go, I was reassured. When I looked around it was beautiful, so homely. The staff couldn’t do enough
for us and put our minds at rest from the very start. This great service has continued and even through these difficult times, we have been reassured. My friend is more than happy there. She plays bingo, does arts and crafts and has made some great friends. Sometimes I feel left out because I ring and she’s to busy to talk as she’s at activities. I can’t praise Victoria House or the staff enough.

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Review from Carl W (Grandson of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having dealt with numerous care homes in my previous employment as a Police Officer and seeing first hand the varying standards of care and standards of location, accommodation and surroundings plus the calibre and commitment of staff, I can say without question Victoria House in my opinion rates
highly in all areas. I have had a long-running relationship with this home who are/have looked after several elderly family members over the years and now would not entrust their care with anybody else. The surroundings are pleasant and inviting, the grounds and activities are second to none but most importantly is that you are welcomed by the staff and that anything asked it never a problem or an inconvenience. I highly recommend if you find yourself looking for a placement for an elderly loved one you ring them up for a chat you will not be disappointed in the fact that your loved one is receiving second to none professional care by staff who do care.

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Review from Peter B (Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been very settled in another home for 9 years and when we had to move her we were all very upset as that was her home. However, after being at Victoria House for just a few months it soon became home. It was a weight off our shoulders knowing mum was so happy there, she had such good laughs
with the staff And they soon became friends. Victoria House has a lovely warm atmosphere when you walk through the door. When my mum passed the staff were amazing and all her wishes where honoured. I cannot thank the staff enough.

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Review from L R (Wife of Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Victoria House is a lovely care home. The staff are very friendly and helpful. Their hard work is much appreciated, especially at this time. I am very happy with my husbands care.

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Review from Julie F (Friend of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fab care home. The staff are amazing and go the extra mile. Felt that my friend was always treated with the utmost dignity and respect. I'm in the care sector and would feel very happy and comfortable recommending Victoria House to any of my clients.

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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Victoria House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Victoria House is calculated as follows: ( (121 Excellents x 5) + (18 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 143 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (29)

Louise

Louise Mutton

Job Title: Team Leader

Joined: 1992

I am currently a Team Leader at Victoria House. I started as a Domestic in 1992 and have worked here through many job roles over my 30-year service.


Victoria House has a special place in my heart, its my second home and my extended family.


The service users are happy and content, and family members often comment how happy their loved ones are.


We excel at providing person-centred care, promoting independence and excellent palliative care. I have known many staff to go above and beyond to ensure someone’s last days are comfortable and in compliance with their wishes.


Shaw healthcare have supported me throughout my progression, and provided many training opportunities. To enhance my skills and knowledge. I love my job and wouldn’t want to be anywhere else.


Tina

Tina Waller

Job Title: Support Worker

Joined: 2020

I was made redundant in the job that I loved in March. I knew I had to go to work but I was really unsure on what I wanted to do.
Id worked in care previously but, wasn’t a 100% sure if it was exactly what I wanted to do.
I saw on Facebook that Victoria House was doing some fundraising for a local man and I could join in in by zoom.
When I did I was blown away by the atmosphere in the home, it felt as though I was their joining in and I thought “I want to be part of that”.


I applied for a job straight away and I joined last week. I haven’t been disappointed, everyone’s so friendly and they are literally like an extended family to each other here. I was very apprehensive being the “new girl” but everyone’s made me feel very welcome I look forward to my future at Victoria House.


Hazel

Hazel Dickens

Job Title: Team Leader

Joined: 2009

I have worked at Victoria House since October 2009, initially as a Support Worker then a Senior Support Worker and recently a position as a Team Leader too.
I have gained a variety of experience during my time here and always enjoyed being part of the Service users lives and doing my best to help them feel at home.
Victoria House would not be the same without the Kindness, compassion and Camaraderie of those I have shared my time here with.


Vicky

Vicky Allen

Job Title: Senior Cook

Joined: 2014

I have been working at Victoria House for 7 years. I started off as Catering Assistant and worked my way up to Senior Cook.
I make homemade, nutritious food and cater for all diets. I really enjoy working at Victoria House, it's friendly, rewarding and I feel supported in my role


Kiera

Kiera Ridley

Job Title: Catering Assistant

I started working at Victoria House alongside school when I was 16 as a Bank Domestic Assistant, and since leaving school I am now have permanent hours as a Catering Assistant.
As a first job, I have felt extremely supported by everyone here and really enjoy doing both roles.
Victoria House has such a homely atmosphere and welcomes everyone in, it truly is like a second family here.
I am looking forward to progressing into a support role and gaining more experience.


Nicola

Nicola Tobin

Job Title: Support Worker

Joined: 1994

I have worked at Victoria House for 27 years, I started out as a Domestic Assistant and went on to do Care. I have also worked in the kitchen as a Kitchen Assistant and a Cook.
I have enjoyed all my roles working here over the years and have worked with and still do, some lovely, genuine, hard working people. When you walk through the front of Victoria House, you will notice what a friendly, welcoming and homely place it is, this is down to the caring staff that work here making Victoria House a lovely place to work and live.
This reflects in the residents as they are happy and always saying what a homely environment Victoria House is.
They have a variety of daily activities, bingo, quizzes, themed food evenings etc.
The hairdressers visits also once a week to do their hair if they wish to have it done.
The last 18 months since Covid has been about has been very tough but, with all the staff pulling together, we have tried to maintain as much normality as possible for our residents.


Natalie

Natalie Ridley

Job Title: Team Leader

When I first started to work at Victoria House I worked as a Night Support Worker.
After 4 years, I moved to the day shift where I have worked on many roles.
I currently work as a Team Leader and support the staff working as a Senior and a Support Worker on the floor. I love both roles, Victoria House has a very homely atmosphere and we pride ourselves on the excellent care we give our service users.


Louise

Louise Jackson

Job Title: Domestic Assistant

Joined: 1989

I have worked at Victoria House for 32 years.
I take my job in the Laundry very seriously and wash their clothes and return them like I would my own. I love a Label.
Over the years I have seen many changes, I have been given the opportunity to work in different homes but, because Victoria House is lovely, I have stayed and remained happy in my role.
Staff are lovely, but most importantly our residents are happy.


Lauren

Lauren Johnson

Job Title: Cook

I’m the cook at Victoria House, and I absolutely love my job.
I left and recently returned because I missed it so much, and everyone welcomed me back with open arms. I feel supported by the Manager in my role, and staff and residents are lovely and friendly.


Bethany

Bethany Savage

Job Title: Support Worker

I have been working at Victoria House for 7 years, I started as a Domestic Assistant and I am now a Support Worker on days.
Victoria House is like a second family to me, there is a great atmosphere with in the home, we all pull together and I really wouldn’t want work anywhere else.


Lilian

Lilian Marshall

Job Title: Senior Support Worker

I started at Victoria House 13 years ago as a Senior Support Worker and have never looked back.
Since started I have been given a Bank Team Leader role and I help out where necessary.
I’m very happy in my work place and they are a great team at Victoria House residents are always happy and smiling.


Jan

Jan Hill

Job Title: Support Worker

After a very bad experience in another home, I left care for some time. I wasn’t sure if I wanted to go back into care as my confidence had been knocked.
I applied for Support Worker role at Victoria House & have never looked back.
I love coming to work here, I always pick up over time as the staff & residents are so lovely.
I feel fulfilled in my job role when I see a smile on the residents faces.
I got employee of the month once and the fact that my hard word hadn’t gone unnoticed meant so much to me.


Vicky

Vicky Hogan

Job Title: Support Worker

I have worked at Victoria House for 5 years and have made some Friends for life here.
It’s a lovely place to work, atmosphere is very welcoming and residents and staff are all friendly.


Stacey

Stacey Ellson

Job Title: Support Worker

I've worked in care for the last 15 years, having worked in several different homes.
Victoria House is by far the best place to work. I love coming to work and have a great relationship with staff but most importantly or Service users.
I love to see them laughing and genuinely have a lovely time.
Victoria House is like a little community we all look out for each other.


Jai

Jai Mutton

Job Title: Maintenance Man

I joined Victoria House when I was 16 this was my first job since school.
I enjoy coming to work everyone has been really helpful and guided me through my job.
I only came to help out here and there during Covid as a bank domestic and I now have a permanent Maintenance job.


Leah

Leah Anesi

Job Title: Support Worker

I joined Victoria House as a Bank Support worker 18 months ago, for a little part time job whilst I was studying for University.
I loved it that much that as soon as I was offered permanent hours I jumped at the chance.
I feel like there a family of friends here, and they’ve always supported me.
I’m going back on the bank soon as I’m going University in September, however I'll be in at weeks as I wouldn’t want to leave completely.


Karen

Karen Farrar

Job Title: Day/Night Support Worker

Joined: 2018

I joined Victoria House as a Bank Support Worker as it was recommended to me by a friend that already worked there.
3 years later and I now have permanent hours on both days and nights.
I like the variety from both the job roles, and the hours suit me great working around my Family.
Victoria House is a lovely place to work, it's like home from home.


Julie

Julie Newton

Job Title: Support Worker

I worked for the Council for 25 years & then Shaw took over in 2004, so I’ve actually worked at Victoria House for 41 years and I wouldn’t be anywhere else.
Everyone rally’s round each other to make sure it all runs smoothly and that the residents are happy and safe.


Luke

Luke Pritchard

Job Title: Support Worker

I was working at another Care Home, but was after some bank work as well.
Victoria House was recommended to me by a friend that already worked there.
I started on Bank 6 months ago and soon left my other job for permanent hours at Victoria House.
Staff and residents are so welcoming and friendly and everyone has a smile on their face.


Elizabeth

Elizabeth Campbell

Job Title: Domestic Assistant

Joined: 2017

I love working at Victoria House and have done since I joined the team in 2017.
I work as a Domestic Assistant and in the Laundry.
Residents are always happy and smiling, this because the staff wear of them.


Hazel

Hazel Hodgkins Taylor

Job Title: Domestic Assistant

I worked at another care home for 17 years and never ever thought that I would be as happy as I was there anywhere else.
I absolutely love to come to work, I’m a Domestic Assistant, but I always help out on care when ever needed.
Everyone here mucks in and get the job done, I feel so happy in my job and at Victoria House.


Teresa

Teresa Taylor

Job Title: Service Manager

I have been employed in the care sector since 1993 , firstly with the NNCC, private sector then with Shaw Healthcare from 2010, starting at Sandalwood Court as a Deputy Manager and then progressing to Service Manager in 2011, as my colleague will all agree, Victoria House is a home from home. The Team work at Victoria House is exceptional and I am very proud to be the Manager at Victoria House. No two days are the same, during this pandemic we have become, experts in fields we knew nothing about but we have achieved the very best of care our resident’s deserve, we have kept them safe and this is all down to the dedication of the staff within Victoria House and of course the support the residents have given to us, keep going as we are all in the same boat and we have all rowed together.


Jennifer

Jennifer Fletcher

Job Title: Bank Support Worker

I worked in care many years ago, and left to raise my family.
My children soon grew up, feeling very apprehensive in what to do next I started Bank shifts at Victoria House.
I’ve never looked back.
It's just a friendly place to work, residents and staff are lovely and I enjoy coming to work.


Joel

Joel Lammin

Job Title: Support Worker

Joined: 2015

I have a lot to “Thank” Victoria House for.
I joined in 2015 as a Support Worker and I met my girlfriend here in 2017 we now have 2 beautiful little girls together.
Victoria House is like a family we all look out for each other.


Sophie

Sophie Heyd Smith

Job Title: Bank Domestic Assistant

Victoria House is my first job since leaving school.
I was naturally very nervous about starting, but I was put at ease on my first day by all the staff.
Residents are lovely & happy and well cared for, staff are always looking out for each other.
I’m hoping to get permanent hours when some come available.


Sara-Jane

Sara-Jane King

Job Title: Catering Assistant

After having several different jobs I really wanted a work place where I could settle.
I heard about the catering job @ Victoria House through a friend that already worked there.
I applied straight away and was lucky enough to get it.
Since starting I have acted up to cook on occasions when necessary.
Staff are always very positive and encourage one and other.


Crystal

Crystal Walker-Spring

Job Title: Bank Domestic

I started in the Kitchen as Kitchen assistant, then I started university and now I’m back doing bank Domestic.
It works perfect around my university work.
Everyone’s very friendly and staff always encourage me to do the best I can.


Jodie

Jodie Winfield

Job Title: Night Support Worker

Joined: 2018

I’ve been working at Victoria House for 3 years. It’s very flexible around my 2 Daughters. I work nights and they’re a great bunch of girls.


Loretta

Loretta Reed

Job Title: Support Worker

I'd been working in the community for some time but, the hours wasn’t suiting me anymore. I rang a family member who already worked at Victoria House and she booked me in for a interview. The whole process has been so simple, I felt right at home from the beginning. I’m looking forward to my future within Shaw Healthcare.