Westlands Care Home

48 Oxford Street, Wellingborough NN8 4JH
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9.7 50 Reviews
  • Westlands Care Home, Wellingborough
Westlands Care Home is a residential and dementia care facility located in Wellingborough. It is set up to be particularly ideal for people who have developed dementia.

There are calmly decorated bedrooms in muted tones at Westlands, three social areas and an enclosed garden, making for a homely atmosphere that assists staff in carrying out expert care.

Residents have access to a wet room, shower rooms within the building and home-cooked meals are served up daily (with the odd fish and chip supper!)

All laundry is catered for and bedrooms are cleaned daily by housekeeping. Westlands aim is to provide a safe, secure environment that you can call home.

The privately run home also accepts local funded clients with an expected top up fee in addition to the Expected Pay Rate (EPR) which will be discussed with the manager during viewing.

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Care Provided by Westlands Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Nicola Bale (Registered Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Westlands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,045 – £1,100
    • Self-Funded Residential Dementia Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Care £950 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,200
  • (these prices are only a guideline, please contact Westlands Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restricted times


  • Parking

  • Parking can be found nearby the home around the back or side streets.


Westlands Care Home Reviews (50)

Total of 50, showing 1-20
9.7

Westlands Care Home has a Review Score of 9.7 (9.722) out of 10, based on 33 reviews in the last 2 years. Over all time Westlands Care Home has 50 reviews.

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Review from S C (Daughter of Resident) published on 15 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is very happy there and that makes me happy, knowing she is settled and really loves her home.

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Review from P H (Son of Resident) published on 11 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring staff - mum is happy and settled. I like all the activities and the way I'm kept informed with lots of photos on social media! According to mum the staff are lovely, the food is good and she feels looked after!

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you for the lovely review- I will share this with the team, we look forward to you bringing some Music in the near future with your band.


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Review from Caroline S (Daughter of Resident) published on 11 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we cannot fault the super friendly management and staff.
Everyone has a smile on their faces even when faced with challenging behaviour!
Our mother is so well cared for, it was by chance mum was given a room at Westlands after a fall, although initially she wanted to go home, which was
impossible she soon settled, she is very fond of all the staff and has made some good friends.
We do not worry about her, she is happy, well (for nearly 91!) and respected by all, who could ask for more for our much loved mum?

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you for the lovely review- I will share it with the team, don't enjoy the pool too much !!!!!


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Review from R H (Son of Resident) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westlands had a friendly feel the first time we entered while searching for a care home. My mother has always felt safe and cared for during her two years here. Excellent staff and manager. Basic facilities, but always clean and warm.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you for the review- I will share this with the team. Mum is a diamond.


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Review from J M (Niece of Resident) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been living in Westlands for the past year since her husband of 40 years sadly passed away. Amazing support and care my aunt has received at Westlands by the Manager and her amazing team of carers.
I have had lovely welcoming visits to Westlands with my aunt and enjoyed hearing about
all the activities and entertainment including dancing and creative that have been done with the residents.
Thankyou very much to all the team at Westlands amazing care and support

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you so much - she was a lovely lady to care for and I hope she settles well in the new placement that will communicate well with BSL.


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Review from C C (Friend of Resident) published on 28 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I think the home is a caring place. The building seems quite tired & rooms could do with a freshen up. Lift is often broken for quite a while, which isn't good. The meals are good. Lack of enough toilet facilities downstairs. Staff are friendly but not a lot of interaction to stimulate the
residents.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you so much for taking the time to leave us a review. We are in the process of refurbishment, new furniture and curtains have been purchased for all bedrooms and our ground floor bathroom facilities have been refurbished to include a wet room also.


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Review from D S (Husband of Resident) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean, warm, helpful and staff pleasant and happy.

Reply from Nicola Bale, Manager at Westlands Care Home

She is an absolute diamond - great sense of humour.


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Review from S P (Daughter-in-law of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has only been in the care home for three weeks. Every time I have visited the staff have all been polite and helpful. She is always clean and has water available. The home is always clean and tidy.

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Review from P P (Son of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a little on the quiet side and so does not like to cause a fuss, so when I ask the staff any questions they are extremely helpful. Whenever I visit the staff always ask if I would like a drink and will fetch my mother down to see me. In my view, the home is run extremely well and efficiently.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you so much - mum is lovely and a pleasure to care for.


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Review from E C (Brother of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Staff very good with care of all residents. Greeted visit of family very good.

Reply from Nicola Bale, Manager at Westlands Care Home

E, thank you very much for the lovely words.


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Review from Pamela S (Daughter of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management here are just simply amazing they are easy to approach and answer all our questions. It's a lovely homely feel, and we are made to feel welcome. Nothing seems to be too much trouble, like moving mum to a quiet room for a visit.

Reply from Nicola Bale, Manager at Westlands Care Home

Pam thank you - we endeavour to try our best, Mum is such a cheeky, lovely lady.


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Review from D L (Son of Resident) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother went into Westlands Care Home in February 2024. This followed a series of 'short stays' in various homes over the proceeding months. Since her admission, she's been cared for in an exemplary manner, despite the issues with her behaviour (due to her conditions).
The staff are welcoming and
friendly and the management is available as required.
My Mother is now settled and content, I cannot recommend this home highly enough!

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you for the lovely words. She is lovely and settled - all we can wish for.


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Review from B A (Son of Resident) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives at Westlands is absolutely wonderful. With my mother needing to move into care I was incredibly worried about what the experience would be like, but everyone at Westlands has been so wonderful, kind, compassionate, welcoming, and incredibly caring. Having been incredibly
worried about my mother's wellbeing, and initially visiting every day through worry, I take such comfort knowing that she is so very well cared for, treated as an individual, and know that she is safe and well and treated with such dignity, which has taken so much worry away from me, allowing a more manageable visiting pattern for me. The team do such a fantastic job, and the management team are wonderful, always having time to chat with me about any worries I may have, and they have been so incredibly supportive to not only my mother but to me also. Thank you all for everything you have done for my mother and for me too.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you so much B for the lovely review - I am biased but yes the team do a fantastic job


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Review from B C (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being at Westlands I feel I can relax more knowing my mother is being very well looked after.
I feel the staff know her well, and she in turn responds to them. The manager has always made time for myself and my brother whenever we've needed any kind of help. Whenever we visit we've been made
to feel very welcome and are always offered the home's hospitality. Westlands has a 'homely' feel about it!

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you - your Mum has built a lovely relationship with quite a few of the staff and it is lovely to see her responding well. Thank you for the kind words, Nicola


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Review from G B (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my dad moved into Westlands we were very worried not having any experience of care homes, we needn't of worried my dad loves it there, the staff are very caring, they tend to all Dad's needs, we are kept up to date with any medical issues, lovely home cooked food, the home is lovely and clean,
they have entertainment most weeks. I would highly recommend Westlands for your loved ones.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you and for the lovely treats you bring for Ebony - she is always ready waiting for you! Thank you for the lovely review, Nicola


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Review from Donna B (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The professionalism, care and understanding made the transition of my father moving in at short notice much easier to bear. My father has never looked so well. The activities, the care, everything is wonderful. We are made so welcome when we visit, Dad is always clean, freshly dressed etc. A massive
thank you to all the staff and the manager. We know Dad is in good hands.

Reply from Nicola Bale, Manager at Westlands Care Home

Donna, thank you, Dad is a gem- but does not always do as he is told!!!!! Lovely to have him with us


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Review from Ann B (Daughter-in-law of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.

Reply from Nicola Bale, Manager at Westlands Care Home

Ann thank you for the review- Sadly we did not get a lot of time with your father-in-law, but what we had was lovely. He was a smiler :)


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Review from S M (Daughter of Resident) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother receives excellent care at Westlands - the staff are great - they 'know' my mother - she seems well looked after and has more beauty treatments than ever before in her life - which I know she loves! The staff always keep me informed about her. When we visit - we are always made welcome and
the staff are helpful and attentive. The management are great and have a good grip on everything.

Reply from Nicola Bale, Manager at Westlands Care Home

S- thank you, many a day sat in my office usually telling me off! She is such a character and has the most lovely smile- even when she is cross with me!


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Review from Michael L (Husband of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife went into Westlands Care Home in February. She has Alzheimer's, vascular dementia, mobility issues and behaviour problems. Since her admittance she has been cared for in an exemplary manner and I could not wish for better. The manager is readily available and keeps me informed. Every staff member
I have come into contact with has been welcoming and friendly and I have come into contact with has been welcoming and friendly and I have observed how skilful and caring they all are. My wife's room is kept spotless clean and tidy. I cannot speak highly enough of this care home.

Reply from Nicola Bale, Manager at Westlands Care Home

Michael, it has been lovely to get to know you and your wife. The journey has not always been easy, especially for you but you have supported us just as much as we have you. Thank you for the lovely words.


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Review from G M (Son of Resident) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a recent resident at Westlands. I would just like to say thank you to all the staff, team leaders and management team for the wonderful care my mum received. I cannot fault them on their professionalism, patience and care. All the staff were so caring and polite. Special thanks to the
manager and two other staff members who welcomed Mum on the very first day she arrived and were her constant contacts. I am so deeply grateful to them.

Reply from Nicola Bale, Manager at Westlands Care Home

Garry, It was an absolute honour, Mum will be missed. She was a character, gave us a good 'run for our money' and as honest as the day is long. She was our diamond. It was a great pleasure to have been part of your family and share good and not-so-good times. We hope you will be able to find some comfort in visiting when you feel up to it. Thank you


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Current Review Score: 9.7 (9.722)

Overview of Review Score

The Review Score of 9.7 (9.722) out of 10 for Westlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.722 for Westlands Care Home is calculated as follows: ( (284 Excellents x 5) + (83 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 378 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westlands Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Nicola

Nicola Bale

Job Title: Registered Manager

Joined: 2016

Nicola has been the manager of Westlands for 8 years. She is passionate about promoting happiness and independence for all of the Residents, ensuring quality care with family values.


"Westlands Care Home is a family-orientated 'HOME'. We have pride in ensuring that all new clients and their families are made welcome thus enabling a new 'community' within the home especially for family members to share their experiences of their loved ones' lives with dementia. If you are looking for 24-hour care for a family member please pop in for a chat and a cuppa to see if we are the home for you- We look forward to your visit."


Frequently Asked Questions about Westlands Care Home

What types of Care is Westlands Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westlands Care Home provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Westlands Care Home have?

There are 26 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Westlands Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westlands Care Home to the centre of Wellingborough?

0.2 mile(s) as the crow flies, distance by road may be significantly further.