Westlands Care Home

48 Oxford Street, Wellingborough NN8 4JH
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9.7 52 Reviews
Westlands Care Home is a residential and dementia care facility located in Wellingborough. It is set up to be particularly ideal for people who have developed dementia.

There are calmly decorated bedrooms in muted tones at Westlands, three social areas and an enclosed garden, making for a homely atmosphere that assists staff in carrying out expert care.

Residents have access to a wet room, shower rooms within the building and home-cooked meals are served up daily (with the odd fish and chip supper!)

All laundry is catered for and bedrooms are cleaned daily by housekeeping. Westlands aim is to provide a safe, secure environment that you can call home.

The privately run home also accepts local funded clients with an expected top up fee in addition to the Expected Pay Rate (EPR) which will be discussed with the manager during viewing.
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Care Provided by Westlands Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Nicola Bale (Registered Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Westlands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,045 – £1,100
    • Self-Funded Residential Dementia Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Care £950 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,200
  • (these prices are only a guideline, please contact Westlands Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restricted times


  • Parking

  • Parking can be found nearby the home around the back or side streets.


Westlands Care Home Reviews (52)

Total of 52, showing 21-40
9.7

Westlands Care Home has a Review Score of 9.7 (9.721) out of 10, based on 35 reviews in the last 2 years. Over all time Westlands Care Home has 52 reviews.

Overall Experience

  • 42
  • 10
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Review from Michael L (Husband of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife went into Westlands Care Home in February. She has Alzheimer's, vascular dementia, mobility issues and behaviour problems. Since her admittance she has been cared for in an exemplary manner and I could not wish for better. The manager is readily available and keeps me informed. Every staff member
I have come into contact with has been welcoming and friendly and I have come into contact with has been welcoming and friendly and I have observed how skilful and caring they all are. My wife's room is kept spotless clean and tidy. I cannot speak highly enough of this care home.

Reply from Nicola Bale, Manager at Westlands Care Home

Michael, it has been lovely to get to know you and your wife. The journey has not always been easy, especially for you but you have supported us just as much as we have you. Thank you for the lovely words.


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Review from G M (Son of Resident) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a recent resident at Westlands. I would just like to say thank you to all the staff, team leaders and management team for the wonderful care my mum received. I cannot fault them on their professionalism, patience and care. All the staff were so caring and polite. Special thanks to the
manager and two other staff members who welcomed Mum on the very first day she arrived and were her constant contacts. I am so deeply grateful to them.

Reply from Nicola Bale, Manager at Westlands Care Home

Garry, It was an absolute honour, Mum will be missed. She was a character, gave us a good 'run for our money' and as honest as the day is long. She was our diamond. It was a great pleasure to have been part of your family and share good and not-so-good times. We hope you will be able to find some comfort in visiting when you feel up to it. Thank you


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Review from Brenda W (Daughter of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The patience, kindness and understanding shown to my mother has been excellent. She was moved to Westlands for assessment and was very unhappy being so far away from home, family and friends but the staff made every effort to try to make her temporary stay as comfortable and enjoyable as possible. I
felt that she was in safe hands and was well cared for.

Reply from Nicola Bale, Manager at Westlands Care Home

Brenda, it was lovely to work with you and Mum to get her back local so her friends and family can keep in regular contact. I know the move has been difficult for her, but am sure she will settle in as well as she did with us. Ebony enjoyed the bag of treats you left for her.


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Review from Valerie G (Wife of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent two weeks in Westlands for respite care whilst I was recovering from a surgical procedure. The care from all members of staff was excellent and he enjoyed the meals provided. The registered manager and two other staff members in particular were always helpful and more than willing to
talk through any concerns I had when I telephoned. I would not hesitate to recommend Westlands to others looking for care for their relatives.

Reply from Nicola Bale, Manager at Westlands Care Home

Val - it was a pleasure to look after your husband and meet you and your family. It was a difficult decision, but much needed for him to access respite and I know he faced some challenges but hopefully he has settled back home well. Thank you, Manager & Team.


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Review from J c (Daughter of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westlands is a very caring, kind and professional run home, all the staff were extremely kind to my mum and it made a huge difference to her stay there. After visiting I always felt that my mum was in a safe environment, with the best staff looking after her.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you it was a pleasure to look after her and enable her independence to finally go home. She was a gem and always brought a smile.


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Review from M C (Respite Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westlands is a smaller care home and a listed building. (So limitations on facilities) The staff, management, carers, kitchen staff, cleaners and laundry are all very friendly and helpful at this care home.
The food is fresh and sometimes they have a meal choice as the main meal of the day. Rooms are
cleaned every day. The atmosphere in Westlands is like one big happy family.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you, it was a pleasure to be able to support you in your rehabilitation. I hope you have settled well back home take care, from all the Team.


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Review from S S (Daughter of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had his last few months in Westlands. I have knowledge of the care home system via my work. The home is a small friendly and homely environment. The staff are cheerful, know all the residents well and provide a happy, homely atmosphere. The food is plentiful and tasty. Some homes are very posh looking
and have high-quality fittings, but if the care isn’t good then that is a shame. Westlands isn’t the most stylish of homes in looks but the care which is the most important thing is very good.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you, I think you have described us to a 'T', we do have a challenge to match up to the 'posh' ones in the environment but as you say - all about the care. Thank you, The Manager & The Team.


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Review from Sandy K (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I've entered Westlands, to visit my mum, I've been greeted by friendly, approachable, and helpful staff. The home itself is always warm, clean, and tidy, and also, the whole staff (from manager to cook) relates well to the residents and is reflected in the overall atmosphere of the home.
A lovely place to stay.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you - lovely comments, you are always welcome, especially with your little 'ditties'.


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Review from Angela T (Daughter of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly staff.
Mum has never had a negative experience here they keep us up-to-date on her progress and always greet us with smiles and include us in their tea rounds.
Rooms are kept to a very clean standard and you can personalise them as much as you wish.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you - Mum is a treasure and we hope that she can overcome her recent setbacks. You are all welcome anytime.


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Review from S W (Daughter of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westlands has taken exceptional care of my mother with compassion, empathy and dignity. A wonderful and warm family-friendly home. The care home staff are lovely and very caring.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you - she is a treasure to care for and enjoy your visits.


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Review from D E (Wife of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very friendly and will find the time to talk to you if you need them to.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you, we love your visits and of course, he is one of our faves.


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Review from J R (Daughter of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been at Westlands for nearly a year and has been well supported in settling and has a good rapport with the manager and the staff. They have transferred him to a new GP and had him assessed in a timely manner. He is now settled and happy and I am confident he is safe and cared for.

Reply from Nicola Bale, Manager at Westlands Care Home

He loves to serenade us daily! Thank you for the lovely comments.


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Review from M S (Friend of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fantastic - all the residents feel safe and secure. It's a very old building but they make it feel homely.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you it is always a pleasure to see you when you visit.


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Review from Archie J (Grandson of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my pap's stay at Westlands was relatively short, I cannot express enough my gratitude for the staff at Westlands.
On the surface, one would look at this care home and think nothing of it. However, this could not be further from the truth. Every single member of staff took special interest
in my pap and every other resident in the home, often times I would come to visit to find one of the members of staff (one in particular comes to mind!) sitting with my pap. Moreover, the staff are extremely patient, a skill that is certainly required when dealing with my pap! Whether it be management or staff, my pap's basic and more specific needs were taken care of and at no point did I feel that he was being left there without his needs being met, with respect being at the forefront.
Finally, I would like to highlight how great the team were during my pap's rapidly declining health and consequent end of life care. Every decision was made professionally and with the family in mind. Thank you.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you for the heartfelt words, this extends to your whole family. Pap was a lovely man to care for, even when he was grumpy! He was so thankful and apologetic. His time with us was short, but gave us an enormous insight to his life and to you all as a family. All staff enjoyed caring for him, but he did have his favourites.


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Review from Amanda S (Daughter-in-law of Resident) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in Westlands Care Home for 4 months after she had a fall at home.
The staff there have all been marvellous to her, caring, and patient. Encouraging her to do more, trying to build up her confidence. The care is to a high standard. Looking after her daily needs. The food has
been very good.
The staff are all so lovely and obliging, always responding to the call bell.
Her clothes are washed and returned regularly. Had access to a hairdresser and chiropodist too.
Everywhere is clean thanks to the lovely cleaners.
The manager. Wow, I can see why the team are so good with her being in charge. Good manager great team.
Well done to every single one of you.
Thank you very much once again.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you so much - the team are fantastic and I definitely cannot take the praise, they love their job and care from their heart. Mum was a diamond and we are so glad she flourished to be able to go back home.


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Review from Joan D (Daughter of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since February 2022 and I cannot fault the care, kindness, empathy, time and dedication from all the staff and the manager that have looked after my mum's care and needs since she has been residing at Westlands Care Home. Mum has settled down into her new home and she is happy
and contented and she adores the carers and that's lovely to see. The food is amazing and delicious and very tasty, I can definitely vouch for this as I have had lunch with mum on occasion recently and I'm always made to feel welcome when I visit. Mum has been helped through recent mobility problems by two very kind and patient carers they have been absolutely wonderful and have gone above and beyond and worked with mum and got her back up on her feet, I cannot thank them enough for their dedication and help xx

Reply from Nicola Bale, Manager at Westlands Care Home

Joan, thank you - we love looking after Mum and although things have changed for her recently we will endeavour to continue to give her our love and attention.


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Review from Aimi D (Granddaughter of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandad receives great care from the staff at the home; they are always welcoming when we visit and keep us updated on his progress and wellbeing. The home is always clean, and my grandad seems happy when we visit.

Reply from Nicola Bale, Manager at Westlands Care Home

Aimi - thank you for the lovely review, regards.


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Review from Ruth C (Daughter of Resident) published on 11 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad gets great care and attention and it is obvious that he is liked and respected by the brilliant team of carers and staff. The manager and deputy are professional, kind and caring and keep us involved and informed in Dad's care and this has always and continues to be so. We are always made to feel
welcome as a family. We are very pleased with the care dad receives. Dementia can sometimes see Dad sad, upset, and unhappy at times but he is always treated with care and respect and the good days see him smiling and laughing with the staff who always have time for him.

Reply from Nicola Bale, Manager at Westlands Care Home

He is a diamond and we love caring for him. Thank you for the lovely review.


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Review from Linda S (Daughter of Resident) published on 11 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very welcoming and accommodating, caring and friendly. As a family, we have been very happy with the care and communications on phone calls or in-person and always made extremely welcome. Many thanks to all staff that do a fantastic job at the care home.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you for the lovely review, it is very important for us to receive feedback as it helps us improve in areas if needed. Good reviews are always shared with staff to show how you all appreciate their hard work. Thank you.


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Review from S M (Daughter of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old father has been at Westlands since early December 2019. Upon my, almost daily, visits to see him I have observed how tremendous each and every member of the team are. My father's needs have been taken care of with first-class attention. The home is fantastically run by all. There is a
really lovely atmosphere, and it is heartwarming to know that my father is so well looked after, and everyone has time always too for family visitors. Thank you.

Reply from Nicola Bale, Manager at Westlands Care Home

It was an absolute pleasure to have met you and been given this time, albeit a short time, to have been able to care for Dad- he was a gem.


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Current Review Score: 9.7 (9.721)

Overview of Review Score

The Review Score of 9.7 (9.721) out of 10 for Westlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.721 for Westlands Care Home is calculated as follows: ( (301 Excellents x 5) + (90 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 402 Ratings = 4.721

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westlands Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

The Great British Care Awards 2024 - The Frontline Leaders Award

Recipient: Westlands Care Home

Date: Wednesday 27 Nov 2024 More details

Top 20 Mid-size Care Home Groups 2020

Recipient: Regal Care Trading Ltd

Date: Friday 28 Feb 2020 More details

Top 20 Mid-size Care Home Groups 2019

Recipient: Regal Care Trading Ltd

Date: Thursday 28 Feb 2019 More details

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Meet the Team (1)

Nicola

Nicola Bale

Job Title: Registered Manager

Joined: 2016

Nicola has been the manager of Westlands since 2016. She is passionate about promoting happiness and independence for all of the Residents, ensuring quality care with family values.

"Westlands Care Home is a family-orientated 'HOME'. We have pride in ensuring that all new clients and their families are made welcome thus enabling a new 'community' within the home especially for family members to share their experiences of their loved ones' lives with dementia. If you are looking for 24-hour care for a family member please pop in for a chat and a cuppa to see if we are the home for you. We look forward to your visit."

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