Westlands Care Home

48 Oxford Street, Wellingborough NN8 4JH
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9.8 44 Reviews
  • Westlands Care Home, Wellingborough
Westlands Care Home is a residential and dementia care facility located in Wellingborough. It is set up to be particularly ideal for people who have developed dementia.

There are calmly decorated bedrooms in muted tones at Westlands, three social areas and an enclosed garden, making for a homely atmosphere that assists staff in carrying out expert care.

Residents have access to a wet room, shower rooms within the building and home-cooked meals are served up daily (with the odd fish and chip supper!)

All laundry is catered for and bedrooms are cleaned daily by housekeeping. Westlands aim is to provide a safe, secure environment that you can call home.

The privately run home also accepts local funded clients with an expected top up fee in addition to the Expected Pay Rate (EPR) which will be discussed with the manager during viewing.

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Care Provided by Westlands Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Nicola Bale (Registered Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Westlands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,045 – £1,100
    • Self-Funded Residential Dementia Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Care £950 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,200
  • (these prices are only a guideline, please contact Westlands Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restricted times


  • Parking

  • Parking can be found nearby the home around the back or side streets.


Westlands Care Home Reviews (44)

Total of 44, showing 41-44
9.8

Westlands Care Home has a Review Score of 9.8 (9.766) out of 10, based on 26 reviews in the last 2 years. Over all time Westlands Care Home has 44 reviews.

Overall Experience

  • 36
  • 8
  • 0
  • 0
  • 0

Date Published

44
13
20
26
18

Review from Valerie E (Daughter of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first time the manager opened the door, I felt a warm hug - so welcoming. ALL staff are kind and considerate of service users and residents alike. Food is amazing and good variety. So clean and health and safety conscious. Rooms cleaned every day and clean linen changed regularly. The manager always
available and always happy to help as are their staff. All of them go 'the extra mile'. A great team that work together well.

Reply from Nicola Bale, Manager at Westlands Care Home

Thank you for the lovely comments.


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Review from A B (Daughter of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident at Westlands Care Home for the past 8 years. The care provided for my mum has been excellent. She has always been treated with respect and compassion.

Reply from Nicola Bale, Registered Manager at Westlands Care Home

Thank you, our aim is to ensure all residents are treated with the utmost empathy and dignity throughout their time with us - we build a relationship with both the resident and their family.


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Review from Eric J (Husband of Resident) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a good care home, but a few things certainly need looking into. Helpers do their best, but at times I don't like the wait patients have when in need of the toilet.
Twice my wife was left to sit in her excrement for quite some time before being attended to.
Otherwise nothing else troubles
me at the home.

Reply from Tracy D'arvigny, Area Manager at Westlands Care Home

Thank you for your comments, we take seriously and act. A new manager is now appointed at Westlands and working towards any complaints or concerns that may arise.
Decoration is underway including toilet facilties to enable independents, privacy and dignity. Should you have any further concerns, please call in the office and we are here to help and support.


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Review from R W (Son of Resident) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management changes seem to occur often, activities seem to have come to a halt over the last 12 months. Level of staff OK now but previously not enough on duty.

Reply from Tracy D'arvigny, Area Manager at Westlands Care Home

Thank you for your comments raised, please let me reassure you that activity is our top priority and the home has appointed an activities person who has experience in this field. The home has booked entertainment and our clients are being taken out more, especially now the weather has changed, NAPA training also commenced. Please feel free to discuss this with the activity coordinator or myself on your next visit and view our yearly planner.
A new manager has been appointed for Westlands and a meeting is to be arranged to meet and greet her.


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Current Review Score: 9.8 (9.766)

Overview of Review Score

The Review Score of 9.8 (9.766) out of 10 for Westlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.766 for Westlands Care Home is calculated as follows: ( (239 Excellents x 5) + (57 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 303 Ratings = 4.766

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westlands Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Nicola

Nicola Bale

Job Title: Registered Manager

Joined: 2016

Nicola has been the manager of Westlands for 8 years. She is passionate about promoting happiness and independence for all of the Residents, ensuring quality care with family values.


"Westlands Care Home is a family-orientated 'HOME'. We have pride in ensuring that all new clients and their families are made welcome thus enabling a new 'community' within the home especially for family members to share their experiences of their loved ones' lives with dementia. If you are looking for 24-hour care for a family member please pop in for a chat and a cuppa to see if we are the home for you- We look forward to your visit."