Annesley Lodge

Annesley Road, Hucknall, Nottingham NG15 8AY
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8.4 31 Reviews
  • Annesley Lodge, Nottingham
Annesley Lodge in Nottingham gives residents a welcoming, caring home.

Trained staff treat people with dignity and respect at all times.

A variety of activities keep residents entertained, engaged and at ease.

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Care Provided by Annesley Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Bethany Owen (Manager)
  • Admission Criteria
    • Please contact Annesley Lodge directly.
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2003
    • Last Refurbishment: 2006
    • Number of floors: 2

Funding & Fees Guide for Annesley Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Visiting

  • Visitors welcome at Annesley Lodge.


  • Parking

  • On site parking, including disabled spaces.


Annesley Lodge Reviews (31)

Total of 31, showing 21-31
8.4

Annesley Lodge has a Review Score of 8.4 (8.369) out of 10, based on 7 reviews in the last 2 years. Over all time Annesley Lodge has 31 reviews.

Overall Experience

  • 19
  • 9
  • 1
  • 2
  • 0

Date Published

31
4
5
7
24

Review from J W (Daughter of Resident) published on 14 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is being well looked after and is settling in nicely. The staff are excellent and extremely hard working. I would not hesitate to recommend Annesley Lodge.

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Review from M T (Son of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The home seems to have gone downhill since the stand-in manager left and the new manager took charge. There is a lack of staff on the ground at weekends and no manager. On two occasions a woman was sat in her own mess until I intervened it's a lack of staff for toileting. The home's carpets and chairs
are filthy and there are no activities at all at weekends. It needs staff attending service users instead of spending all their time on paperwork.

Reply from Jolene Anderson, Manager at Annesley Lodge

Thank you for taking the time to review Annesley Lodge. We have contacted you as we would welcome the opportunity to clarify and discuss the points raised in person. Our recent CQC report commented positively on our staff, management and home environment.


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Review from M H (Partner of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The home seems to have gone downhill again since the stand-in manager has been replaced by a full-time manager. There's a lack of staff at weekends and no managers in sight. There are unclean chairs and carpets, minimal staff and no activities happening at weekends that I can see. Service users struggle
to get staff for toileting or anything else. Needs a complete overall.

Reply from Jolene Anderson, Manager at Annesley Lodge

Thank you for taking the time to review Annesley Lodge. Please could you contact us as we would welcome the opportunity to clarify and discuss the points raised. Our recent CQC report commented positively on our staff, management and home environment.


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Review from Wendy E (Partner of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home always kept well informed and treated with respect on the time I visit (twice daily) I consider my partner to be a lucky man to be given such care and attention. Thank you to all the staff they are amazing.

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Review from Roger F (Son of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother is generally well cared for and the majority of staff are very conscientious. All were very concerned when the mother was recently hospitalised. There appear to be slight problems in the relaying of information from one shift to another usually the information is there on file but is not picked
up probably due to the pressure of work.

Reply from Debbie Clayton, Manager at Annesley Lodge

Thank you for taking the time to review Annesley Lodge and we are very pleased that you are extremely likely to recommend our home. We will discuss your comments regarding information sharing with our staff team to ensure that this occurs as smoothly as possible.


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Review from S J (Daughter-in-law of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is happy and so are we knowing she has 24hour care.

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Review from A M (Daughter of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in this care home for over 5 years and I think it compares very favourably overall with similar care providers. Have yet to see the effect of new management and carers. My mother's room could do with upgrading especially the lighting. I am slightly disappointed in the activity provision
although I see many of the residents have deteriorated through age and health. The carers show inordinate amounts of patience with some residents. Well done and thank you to you all.

Reply from Jennie Whitfield, District Manager at Annesley Lodge

Thank you for taking the time to provide feedback on Annesley Lodge and we are pleased that you are likely to recommend our home. We have an ongoing programme of refurbishment and endeavour to provide a range of activities, in which our residents can choose to participate.


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Review from S W (Daughter of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always spotless as is mum's room. The care mum receives is great. The staff know and understand the relatives needs well. The acting manager has done a lot to upgrade the home and made changes which have greatly enhanced the place. The atmosphere is always welcoming and I know mum is very
happy here.

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Review from Jacqueline S (Daughter of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum had been in Annesley Lodge for two years and the standard of care had always been very good. Unfortunately, when a new manager was appointed in 2017 she was uncommunicative, never spoke to mum and clearly, staff were demoralised and not motivated, but they remained very caring and professional to
the residents. However, when the temporary manager was appointed recently, she has been excellent and certainly, there were significant improvements. My mother passed away on 4 May and the staff were excellent, very understanding and ensured that mum retained her dignity to the end. Indeed one member of staff sat and held her hand whilst passing.

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Review from T G (Husband of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the last year, there has been a noticeable deterioration, mostly in terms of leadership/management in the home. This had an effect on the care staff.
The recent change in management appears to have improved things, especially staff morale. The gradings given below may not reflect the current situation.
May everything continue to improve.

Reply from Jennie Whitfield, District Manager at Annesley Lodge

Thank you for taking the time to review Annesley Lodge, where we are pleased you are extremely likely to recommend the home. Through ongoing recruitment and training, we ensure that our staff team provides a high standard of care to our residents.


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Review from D H (Daughter-in-law of Resident) published on 1 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moved my mother-in-law to this care home really quickly and wasn't sure what to expect, but was very pleasantly surprised at the high level of service compared to the the care home we had moved her from.
Lovely good size rooms with en suite, extra bathrooms and toilets in hallways, proper hairdressing
salon. Activities everyday. Food was brought out so the resident could view the food before choosing what they wanted and a good choice of quality food. Family welcome to eat with the family member. Lots of snacks and drinks throughout the day. Staff are lovely and a key worker is given to each resident. Nothing seems to be to much trouble. Thank god at last.

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Current Review Score: 8.4 (8.369)

Overview of Review Score

The Review Score of 8.4 (8.369) out of 10 for Annesley Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.181 for Annesley Lodge is calculated as follows: ( (31 Excellents x 5) + (36 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 83 Ratings = 4.181

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.188 Points relating to the number of positive Reviews for Annesley Lodge is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 6 Positive Reviews ÷ 10.2 = 0.588

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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