Braywood Gardens Care Home

Millbrook Drive, Carlton, Nottingham NG4 3SR
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9.6 80 Reviews
  • Braywood Gardens Care Home, Nottingham
Braywood Gardens care home is a 99 bed modern residential care home and dementia care home situated in Carlton, Nottingham.

This spacious care home provides expert residential care and dementia care with great facilities for older people, including those living with dementia. These amenities, along with homely designs, provides residents with a comfortable and welcoming care home environment in which to live.

At Braywood Gardens care home, health and wellbeing is a top priority. The friendly and professional team offer different types of care to meet a variety of needs, including residential care, dementia care and respite care or short stay care breaks.

Staff are fully-qualified and equipped to safeguard the security and well-being of service users, while respecting personal freedoms and respectful to visiting family and loved ones.

Braywood Gardens have built up strong community links with local schools, churches, health professionals and groups.

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Care Provided by Braywood Gardens Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 99 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Jeffrey Ford (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (99)
    • Single Rooms with ensuite Wet Room (99)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012
    • Number of floors: 2

Funding & Fees Guide for Braywood Gardens Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,150
  • (these prices are only a guideline, please contact Braywood Gardens Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Braywood Gardens Care Home Reviews (80)

Total of 80, showing 1-20
9.6

Braywood Gardens Care Home has a Review Score of 9.6 (9.563) out of 10, based on 18 reviews in the last 2 years. Over all time Braywood Gardens Care Home has 80 reviews.

Overall Experience

  • 59
  • 18
  • 3
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Date Published

80
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Review from Michael T (Son of Resident) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Braywood Gardens Care Home since October 2021. I am aware that in May 2024 the home was inspected and deemed inadequate. However, our experience of the home has been very good. The carers are excellent and genuinely care about the residents. I visit three times a week and hold them
all in very high regard. There is an excellent well-being team who organise a range of events and outings for residents. Laundry staff, cleaners and kitchen staff also adhere to the highest standards. Everyone goes above and beyond. The home is spotlessly clean and feels homely. I feel the place is well-managed and standards are high in all regards.

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Review from T Z (Son of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to say a massive thank you to Braywood for supporting my mum, I was apprehensive at first about care as I was unsure if this would be right for my mum. My mum has always got a smile on her face every visit! As a son who loves his mum and can't care for her, seeing the staff treat my mum
like family has made me settled.
Braywood is like a little family, and the staff are great. Always approachable and have time to talk. They post lots on social media which is good to see what's going on, the manager is supportive and often helps with the activities in the home. This is great to see. On my last visit to see my mum the laundry woman was having a good laugh with my mum, it means so much to me.
Thank you Braywood Gardens

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Review from N B (Friend of Resident) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a massive thank you to all at Braywood Gardens. Whenever I come with my Dad to visit my friend we are always welcomed. All of the staff are lovely, you can tell they treat their residents like family. There is always chatter and laughter from the staff with the residents and visitors.
Braywood is such a lovely home. It's always clean and well-decorated. The meals look delicious. A little cafe that visitors can sit in and help themselves to drinks, this leads to a lovely garden. There are often special events, and family and friends are welcome. The home manager often sits at reception doing her work, always has a smile and words as you enter, very easygoing and approachable. Wonderful too that her assistance dog, Mac, is at the home, this truly makes Braywood Gardens a home! Just want to give, to every staff member, my heartfelt thank you! For all that you do for all of the residents in your care, I see how hard you all work and all that you give of yourselves.

Reply from Leanne Armstrong, Home Manager at Braywood Gardens Care Home

Wow, this is so wonderful to hear. I will share these wonderful words with the whole staff team. What an Honour to truly care for and look after yours and everyone's loved ones within our home.


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Review from Anne D (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad had a week's respite at Braywood Gardens. He was a little anxious as you would be but settled well. He was very happy, a lovely ground floor room with an ensuite, very important to him to have a shower every day.
The food was good, access to the cafe for tea and biscuits and company.
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lovely and made time to chat
with him. Was checked on at night, which made him feel safe.
So happy we picked Braywood Gardens. He's going back in May and for future respite.

Reply from Leanne Armstrong, Home Manager at Braywood Gardens Care Home

Thank you for these Wonderful Words, we do very much look forward to seeing you both soon.


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Review from Adam H (Son of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since October 2023 and is very happy and settled. She was diagnosed with dementia although remains very aware of why she is where she is and thanks to the care and support of the staff and great leadership of the home manager, is in a remarkably better physical and mental place
than she was when at her own home. A home that she was resolutely determined to stay in as she believed nothing was wrong and that she would never go into a care home. Now she is at Braywood Gardens Care Home, she realises that her life has improved and always talks of how she cannot fault the staff or the care she receives.

Reply from Leanne Armstrong, Home Manager at Braywood Gardens Care Home

Thank you for these wonderful words about our care home, we very much appreciate all our reviews and are so glad that we have been able to make this transition into a care home a positive experience. It is always our pleasure to provide care for loved ones and support everyone.


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Review from Rita B (Wife of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, the care at Braywood Gardens Care Home is good but small things (my husband is bedbound), things left out of reach (book glasses, TV controller). Also, I have been told he is having new grabrails put on his bed two/three weeks ago - still not done. He has fallen out of bed a few times.
Some staff are lovely - others never speak to him. I know my husband sleeps a lot, sometimes forgets and I know he only wants to sit up in his chair 1 to 2 hours but I feel a bit more could be done. He enjoys conversation and would enjoy to go to any entertainment. We enjoyed Valentine's Day - everyone went to a lot of trouble. Lastly, recent fire drill - my husband was not warned - felt vulnerable.

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Review from J B (Wife of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Me and my son and family thank everyone who looked after my husband. Nothing was ever too much for the staff and the carers as well as kitchen, and domestic workers too. I was all thankful for them looking after my husband and our 60 years together was a lovely surprise for what staff and carers did
for us. My husband was happy being in Braywood and so was I.

Reply from Leanne Armstrong, Home Manager at Braywood Gardens Care Home

Thank you for this amazing review. We so enjoyed yours and your husband's company and the many special moments we shared.


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Review from Linda C (Daughter of Resident) published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had emergency respite for twelve days. He's had this before and hated the home. This time, he loved it! Says it's a 'beautiful place' with 'lovely staff' and food is great. This is amazing coming from my dad.
Where I have given satisfactory ratings, this is down to lack of knowledge really.

Reply from Leanne Armstrong, Home Manager at Braywood Gardens Care Home

This is wonderful. Thank you for the kind words of our home. I am so happy that he had a very good and wonderful experience for his time spent in the home.


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Review from D C (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in the home for six weeks respite care, after a fall and subsequent stay in hospital. On admittance to the home, she was weak and confused. Due to the care and encouragement of the staff, as well as the excellent food and medical supervision, Mum was able to gradually regain her strength
and mobility. The small unit enabled her to receive individual attention, and the kindness of the staff played a big part in bringing her back to life.

Reply from Leanne Armstrong, Home Manager at Braywood Gardens Care Home

Thank you for the kind words and we wish your mum the very best. We truly are dedicated to our residents and helping them through all tough times.


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Review from Patricia B (Daughter of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home from walking in the front door for our first walk-around visit, I knew straight away the homely feel this care home gives to everyone. My mother has been a resident here since last August after two falls. The care she has received is absolutely outstanding; she looks like a totally different
person from when she arrived. The nursing care and the aid she has received to help and support her medical conditions are amazing - they go above and beyond.
The daily entertainment encourages all to attend and socialises everyone. Weekly trips out and about. There is always something to do - baking and crafting. These ladies are absolutely angels, and they love their jobs and the environment they work in. A true breath of fresh air. When we walk to the cafe, everyone asks how my mum is - their manner is so naturally friendly.
The endless support the staff and manager have shown us with support and guidance has been incredible, helping us every step of the journey. As a family, we can’t thank them enough.

Reply from Leanne Armstrong, Home Manager at Braywood Gardens Care Home

This is an absolutely beautiful review. We are so proud to have been a part of your mum's recovery and being well. Many thanks for your trust, support and being wonderful.


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Review from Lorraine C (Daughter of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved here from a care home where we had raised numerous concerns over the years (some more serious than others). Yes, there are issues in most care homes, and Braywood is no exception, but the manager (who has an open-door policy) and her staff will always listen. The staff are extremely welcoming
and friendly and treat Mum with dignity and respect. She seems so much happier and healthier since moving here.

Reply from Leanne Armstrong, Home Manager at Braywood Gardens Care Home

Thank you for your kind words; we are so pleased that Mum has been happier since moving into the home.


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Review from T H (Daughter of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have received excellent service from the care home from the initial contact with the home to move-in day. The staff have been friendly, happy and professional throughout. They have provided a perfect room for my mum, taking into account her needs. My mum seems settled in her new home, and the carers
attending to my mum are lovely with her.

Reply from Leanne Armstrong, Home Manager at Braywood Gardens Care Home

This is a wonderful review; we are so happy that your mum is settled with us, and we thank you for this positive review and Support of Braywood Gardens.


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Review from Stephen C (Friend of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, outstanding facilities, very helpful and caring.
Management is very professional as all the staff.
Extremely clean and very professional organisation.
Whenever I go to see my friend, everybody is very kind and extremely courteous.

Reply from Leanne Armstrong, Home Manager at Braywood Gardens Care Home

Thank you for the kind and glowing review. We take pride in our work, and it's a pleasure to welcome visitors, guests and friends into our home.


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Review from Charles G (Friend of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first experience of a care home and I must say that the service and staff at Braywood Gardens were excellent. They were very attentive and caring and very easy to communicate with. They have been very helpful. I would recommend them highly.

Reply from Leanne Armstrong, Home Manager at Braywood Gardens Care Home

We thank you for your kind words and appreciate this very positive review.


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Review from Geoffrey B (Son of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that the staff and the service given to my mother has been excellent. I have been kept informed of important things relating to her care and she is very happy in the home and appears to be very content. Well done!

Reply from Leanne Armstrong, Home Manager at Braywood Gardens Care Home

Thank You for your positive feedback. It is truly received with warm and welcoming thanks.


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Review from L W (Friend of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has recently become a resident at Braywood Gardens Care Home and is very happy to be there. She tells me all the staff and residents are friendly, and show respect and great care for each other. I have witnessed this on my visits to my friend. The rooms are comfortable clean and spacious.
The furnishings are all attractive and the whole place seems clean, tidy and attractive I have only seen the gardens through the windows but they look attractive. I am so grateful to see my friend so happy. Also, she tells me the food is good and she enjoys the activities.

Reply from Leanne Armstrong, Home Manager at Braywood Gardens Care Home

Thank you so much for this lovely review. It is always nice to hear from our relatives and friends. Much Kindness to you for this review.


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Review from Helen G (Daughter of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has resided at Braywood for over 6 years now, I know the team really well and to be honest it’s my second home as I visit mum most days. Mum is 89, frail but with, and I am blessed, a strong will. Over the past couple of weeks, things have been tough and we thought it was Mum's time. Again Mum
has pulled through, as best she can, but without the support of the care home team, I genuinely believe we would not be where we are today. They are a special team and I give them the utmost respect, grateful thanks to all, today and the days going forward.

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Review from E S (Daughter of Resident) published on 25 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the care Dad gets. The staff are friendly and supportive, they understand Dad's needs and personality.
I feel he is safe and looked after.
Dad praises the staff.
I am so grateful for all you do, thank you!

Reply from Leanne Armstrong, Home Manager at Braywood Gardens Care Home

Thank you so much for these lovely words. Your dad is a pleasure and it gives us great satisfaction to hear your thoughts around his care and the way you feel about Braywood, again, thank you.


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Review from Janet E (Daughter of Resident) published on 26 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mum receives. She is treated with kindness, dignity and a dash of humour, which I personally feel is really important. There are many activities available, and my mum particularly enjoys the singing.

Reply from Leanne Armstrong, Home Manager at Braywood Gardens Care Home

Thank you for those wonderful words. It means a lot to staff of the hone to hear positive reviews.


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Review from Charlotte J (Friend of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a wonderful place to be, everybody is so happy and eager to help.
Receptionist is lovely, always smiling and always welcoming.
Management's door is always open. My friend comments on the dinners provided and activities across the home.
Thank you for all your help with my friend.

Reply from Leanne Armstrong, Home Manager at Braywood Gardens Care Home

Thank you for the wonderful review. It really is heartwarming to know that our residents are happy and feel cared for.


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Current Review Score: 9.6 (9.563)

Overview of Review Score

The Review Score of 9.6 (9.563) out of 10 for Braywood Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.654 for Braywood Gardens Care Home is calculated as follows: ( (150 Excellents x 5) + (50 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 211 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.909 Points relating to the number of positive Reviews for Braywood Gardens Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8. 18 Positive Reviews ÷ 19.8 = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (6)

Jeffrey

Jeffrey Ford

Job Title: Home Manager

Joined: 2024

I’m Jeffrey Ford, the Registered Home Manager at Braywood Gardens. As a Registered Mental Health Nurse, my career began in adult mental health services. In 2013, I transitioned to the rewarding field of nursing homes, where I’ve been able to focus on creating a supportive environment for residents needing specialised care.


Braywood Gardens is designed to meet the diverse needs of individuals living with dementia, frailty, and physical disabilities. We provide personalised support to enhance each resident’s quality of life.


I find great joy in interacting with residents, listening to their stories, and learning from their experiences. We prioritise resident feedback through regular meetings, fostering a culture where their voices are heard, and their needs come first.


Welcome to Braywood Gardens – where care, compassion, and community come together.


Gabriella

Gabriella Collingwood

Job Title: Deputy Manager

Joined: 2023

Hello, I’m Gabriella, and I’ve been the Deputy Manager at Braywood Gardens since December 2023. I genuinely love every aspect of my job, especially working alongside Jeff, our incredible Home Manager. One of my favourite parts of the role is being hands-on—spending time with our wonderful residents, supporting the staff, and contributing to the positive, collaborative atmosphere of our fantastic team.


I bring a diverse background to my role, being a qualified paramedic and nurse, with past experience working in a pharmacy. This mix of skills helps me ensure the best care for everyone at Braywood Gardens.


Affectionately known as ‘Speedy Gonzales,’ I’m always on the move! Whether it’s cleaning, cooking delicious meals, or helping out wherever needed, I find joy in keeping everything running smoothly.


When I’m not on the floor, I focus on fostering a welcoming and supportive environment for both residents and staff. Being part of this community means everything to me!


Karen

Karen Stocker

Job Title: Home Administrator

Joined: 2019

I’m Karen, the Home Administrator at Braywood Gardens, and I’ve been part of this wonderful team since 2019. My role involves engaging with residents' families, maintaining impeccable organisation in our files, and ensuring everything behind the scenes runs smoothly.


Outside of work, I’m a proud single parent, raising my children while juggling life with a smile—typical Karen, right? (Haha!) In my downtime, I enjoy the creative and calming hobby of making candles.


Hayley

Hayley Johnson

Job Title: Receptionist

Joined: 2019

I'm Hayley. I am the Receptionist at Braywood Gardens.
I joined the Braywood Gardens team in November 2019 and have been proudly serving as the welcoming face of our community ever since. As a receptionist, I enjoy interacting with residents and their families, ensuring their needs are met with care and enthusiasm. Being in front of the house allows me to create meaningful connections while providing a helpful and friendly environment for everyone who visits.


One of my proudest achievements has been taking on my Level 5 Management qualification, which reflects my commitment to personal and professional growth. Affectionately known as the "Pocket Rocket," I bring energy and passion to everything I do—especially when it comes to my love for Bingo!


Michelle

Michelle Bools

Job Title: Lifestyle Coordinator

Joined: 2005

I'm Michelle.
I am the Lifestyle Coordinator at Braywood Gardens.
With 19 years of dedicated service, I love spending time with residents and putting a smile on their faces. I take pride in providing a diverse range of activities tailored to their needs, ensuring every day is meaningful and engaging. I've achieved my NVQ Level 2 and Care Certificate, reflecting my commitment to professional excellence. Beyond work, I enjoy cooking, biking, and walking—pursuits that keep me active and inspired.


Lydia

Lydia Fisher

Job Title: Lifestyle Coordinator

Joined: 2016

Hello, I’m Lydia, the Lifestyle Coordinator at Braywood Gardens, where I’ve had the privilege of working for the past eight years. What I love most about my role is the opportunity to connect with our residents on a personal level. I take pride in organising activities that are tailored to their unique interests and lifestyles. It’s incredibly rewarding to build trust and meaningful bonds with them, as my work is much more than just a job—it’s a passion.


My journey at Braywood Gardens began as a care assistant, and I’m proud to have progressed to my current role as Lifestyle Coordinator. This growth has deepened my understanding of our residents' needs and strengthened my commitment to making a positive impact on their lives.


Outside of work, I’m an animal lover who takes in and cares for stray cats. I also enjoy cooking, staying active at the gym, and nurturing mental well-being through walks and outings. Whether I’m preparing a meal, exploring nature, or sharing a laugh with friends, I embrace every opportunity to create a fulfilling and balanced life.


Frequently Asked Questions about Braywood Gardens Care Home

What types of Care is Braywood Gardens Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Braywood Gardens Care Home provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Braywood Gardens Care Home have?

There are 99 Single Rooms.

What are the Facilities & Services at Braywood Gardens Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Braywood Gardens Care Home to the centre of Nottingham?

2.5 mile(s) as the crow flies, distance by road may be significantly further.