Braywood Gardens Care Home

Millbrook Drive, Carlton, Nottingham NG4 3SR
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9.6 80 Reviews
  • Braywood Gardens Care Home, Nottingham
Braywood Gardens care home is a 99 bed modern residential care home and dementia care home situated in Carlton, Nottingham.

This spacious care home provides expert residential care and dementia care with great facilities for older people, including those living with dementia. These amenities, along with homely designs, provides residents with a comfortable and welcoming care home environment in which to live.

At Braywood Gardens care home, health and wellbeing is a top priority. The friendly and professional team offer different types of care to meet a variety of needs, including residential care, dementia care and respite care or short stay care breaks.

Staff are fully-qualified and equipped to safeguard the security and well-being of service users, while respecting personal freedoms and respectful to visiting family and loved ones.

Braywood Gardens have built up strong community links with local schools, churches, health professionals and groups.

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Care Provided by Braywood Gardens Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 99 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Jeffrey Ford (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (99)
    • Single Rooms with ensuite Wet Room (99)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012
    • Number of floors: 2

Funding & Fees Guide for Braywood Gardens Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,150
  • (these prices are only a guideline, please contact Braywood Gardens Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Braywood Gardens Care Home Reviews (80)

Total of 80, showing 21-40
9.6

Braywood Gardens Care Home has a Review Score of 9.6 (9.563) out of 10, based on 18 reviews in the last 2 years. Over all time Braywood Gardens Care Home has 80 reviews.

Overall Experience

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  • 18
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Review from S C (Friend of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident at Braywood Gardens for over a year. She is well looked after by all the staff there who care for her greatly. The staff are always friendly and approachable and couldn't do enough for her. Would definitely recommend this care home, as you will be well looked after.

Reply from Leanne Armstrong, Home Manager at Braywood Gardens Care Home

Thank you for the wonderful review about your lovely friend. It's so nice to hear about good experiences within the home.


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Review from James S (Son of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had no idea what care would be like for our dad. It was so comforting from the start of the whole process. The manager was very attentive, patient and kind and made us feel at ease. The staff were so kind and welcoming offering drinks as if they had known us for years. Dad settled immediately and
watching him now smile, makes us happy to know he is cared for.

Reply from Leanne Armstrong, Home Manager at Braywood Gardens Care Home

Thank you for those lovely words in the review. It is always so special to us all at Braywood to hear this. We thank you for placing your trust in us to care for Dad.


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Review from John R (Son of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We booked a short stay for my mother in December and as a family, we are all in agreement that should and when, the time comes, Braywood Gardens will be our first choice for our mother's permanent home. The staff, from the front of house, to carers and cleaners, were all personable and friendly. Our
mother was very happy when we picked her up and said that she would like to stay again.

Reply from Leanne Armstrong, Home Manager at Braywood Gardens Care Home

Thank you for a wonderful review. Its always a pleasure hearing things have gone wonderfully well during your stay. We look forward to seeing you again and continuing the positive experience you have had.


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Review from S P (Granddaughter of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was recently admitted into Braywood as an urgent placement. She was suffering at home without 24/7 care. We honestly felt that we were going to lose her. The team at Braywood, from management to cleaners have dedicated so much time to her that she is finally feeling a little more like
herself. They truly are angels and are so welcoming and helpful. I can't thank you all enough for helping my grandmother. The activities team spend 1-1 time with residents and are so gentle with them all. It's a magical place where everyone cares.

Reply from Leanne Armstrong, Home Manager at Braywood Gardens Care Home

This review has been a pleasure to read. It is always so heart-warming to read that the staff of Braywood make such a difference to someone's life. Thank you for the kind words and positive review.


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Review from C J (Friend of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely and calm environment. Emergency care for my dear friend. As this was a big shock to us all, we can honestly say this was the best decision made. The food they provide is excellent. Lots of choices throughout the week. Great activities happening all the time around the home. Staff are easy
to approach. Management, friendly and always there if I need to query anything. Lovely reception team. Always smiling. Great work all round. Thank you, Braywood Gardens.

Reply from Leanne Armstrong, Home Manager at Braywood Gardens Care Home

Thank you so much for those wonderful comments, it is always lovely to hear that the home is so well thought of and to know that Braywood Gardens is doing well. We value all reviews and utilise these within the home to continue to strive to give all our residents 110%.


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Review from M S (Husband of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Braywood Gardens for around six months. In this time she has been looked after and loved by the staff and management and I have even had the privilege of meeting the owner. It is well run and everyone is a friend, not just a visitor. I highly recommend this home if you're looking
for that family feel.

Reply from Leanne Armstrong, Home Manager at Braywood Gardens Care Home

Thank you for those kind words. We are a family and welcome anyone into this. It's our pleasure to look after and care for your wife.


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Review from Gwen E (Daughter of Resident) published on 29 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are caring, kind, helpful and listen to our concerns and act upon them. The management have an open-door policy. The biggest issue we think is too many agency staff. Residents need continuity- the same names and faces. They thrive on seeing the same staff. Surely it cannot make commercial
or financial sense to keep paying agency staff. Wouldn't it be a better option to increase the hourly rate to retain permanent staff than the higher cost of agency carers. Nor does it help permanent staff to see a high turnover of agency carers, knowing that they are doing the same job for less money. The permanent staff need rewarding and recognition for their loyalty to Braywood.

Reply from Leanne Armstrong, Home Manager at Braywood Gardens Care Home

Thank you for the kind and positive words. We are working hard to promote our recruitment within the home. We are hoping to see a reduction in our agency usage in the very near future. Again, thank you for you kind words and positivity in regards to Braywood Gardens.


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Review from Brian T (Son-in-law of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice to know when leaving after a visit, that my mother-in-law, is in good hands and well cared for. Thank you.

Reply from Jeffrey Ford, Home Manager at Braywood Gardens Care Home

Thank you for your Kind Words. We really do appreciate all feedback from the Braywood Extended Family members. We feel so happy knowing that you have confidence in us to take care of someone so dear and close to you.


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Review from Glenn A (Brother of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother recently went into Braywood and although this was a shock to me and my family, the homes management and staff were exceptionally caring and informative. Upon entering, we felt completely at ease and welcomed with the warmth of a family member or long-lost friend. My brother who was very unsettled
in hospital is now at Braywood and is thriving and doing better than ever. I'll never be able to thank them enough.

Reply from Leanne Armstrong, Home Manager at Braywood Gardens Care Home

Thank you so much for your kind words. It makes The Braywood staff team very happy to hear positive feedback and that we are doing, what we love.


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Review from L J (Wife of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean. My husband is happy. The food is good. Very safe. Just needs a bit of encouragement to join in activities. The garden is lovely and a coffee shop.

Reply from Jeffrey Ford, Home Manager at Braywood Gardens Care Home

Thank you so much for your kind words. I am so pleased that your husband Has settled here at the home.


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Review from K J (Daughter of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was in a short stay, two-week respite at Braywood. Her first time in a care home. She loved every minute of it, praising all the staff and how she was looked after by them. She loved the food and activities, especially the exercise class! She's now looking forward to going back, hopefully in the
next six months. A big thank you to everyone at Braywood.

Reply from Leanne Armstrong, Home Manager at Braywood Gardens Care Home

Thank you so much for your kind words. We always strive to give all our residents the very best experience and care, when in our home. It is so humbling that Mum is looking forward to returning to Braywood Gardens in the future and we graciously thank you for being a part of the Braywood family.


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Review from Sharon B (Daughter of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Braywood Gardens a couple of months ago and is very content here. She has Alzheimer's and doesn't recognize anyone, but we're happy that she's being well looked after by the warm and friendly staff. She has a large, beautiful room, which is kept spotlessly clean and plenty of company,
so she's never lonely. As the home is quite spacious, she enjoys walking around chatting to the staff and other residents, plus taking part in the activities. The family also enjoy seeing what she's been up to on their social media page. Would highly recommend as we now have peace of mind that Mum's safe and being well cared for by an excellent team of well-trained staff.

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Review from Lorna L (Friend of Resident) published on 29 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to see a friend/ neighbour. Well impressed as soon as i had walked through the doors to reception. The staff made me have a covid test (very good). The place is clean. Al the staff are very polite, they show a lot of affection in caring for the residents. They keep the place very clean. Yes, would
recommend.

Reply from Lydia Morris, Customer Relationship Manager at Braywood Gardens Care Home

Hi Lorna, thank you very much for your review. We strive to ensure that all our residents are safe and feel extremely cared for. I will be sure to pass on your kind words to the team.


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Review from Linda S (Daughter of Resident) published on 3 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time mum spent at Braywood we found the staff to be very attentive and always approachable. The rooms are well equipped and cleaned daily. The facilities within the home are very good and mum was always asked to join in on the activities. We would definitely recommend Braywood Gardens to
others.

Reply from Leanne Armstrong, Home Manager at Braywood Gardens Care Home

Dear Linda, Thank you so much for your kind words. We at Braywood Gardens pride ourselves on being friendly and approachable and we aim to create a feel of home from home for our residents. We look forward to seeing you and your mum in the near future and you are most welcome to visit and join in with any events at the home.


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Review from Moira C (Friend of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my lifelong friend in Braywood for a few years now. Whilst she doesn't always remember me, the staff support me to maintain my friendship and are always on hand when I feel overwhelmed. The management is so welcoming as well as the staff, and the residents always look so happy and
jolly to be there. It's always a pleasure to visit, and I often don't get there as often as I like, but I am always welcomed when I go.

Reply from Lydia Morris, Customer Relationship Manager at Braywood Gardens Care Home

Thank you for your review. It's so lovely to hear that you feel welcomed at Braywood Gardens and you feel supported to maintain that precious relationship with your friend.


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Review from S S (Friend of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff here are absolutely fantastic, very approachable and care so much about the residents. Very welcoming and comfortable. From what I have seen the place is homely and has great facilities with staff following good covid hygiene.

Reply from Leanne Armstrong, Home Manager at Braywood Gardens Care Home

Thank you for you review and kind words. It is very much appreciated to have your feedback and we value all visitors that come to the home.


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Review from Michelle H (Wife of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was happy with the care he received. Would highly recommend.

Reply from Jeffrey Ford, Home Manager at Braywood Gardens Care Home

Thank you, Michelle, for your review. We at Braywood Gardens, value all our residents and we look forward to caring for your husband in the near future.


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Review from S B (Friend of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely and friendly place. Always clean. The staff are very kind and welcoming. My friend who I visit, is always talking about the great activities that happen around the home. Bingo is her favourite.
She speaks highly of the food, Lots of great choices. It's lovely to know my friend is very well
cared for by Braywood Gardens. Thank you.

Reply from Lydia Morris, Customer Relationship Manager at Braywood Gardens Care Home

Thank you for taking the time to leave us a review. We really appreciate your feedback and are glad to hear that your friend loves the bingo! It's always a firm favourite!


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Review from Graham T (Nephew of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit once a week, I always receive a nice friendly welcome. The home is always very clean, the staff are very approachable and give so much care to the residents, my aunt likes all the staff which speaks volumes for the care and attention she receives. So thank you all for that.

Reply from Lydia Morris, Customer Relationship Manager at Braywood Gardens Care Home

Thank you for taking the time to leave a review, Graham. We are really pleased to hear you are happy with the care our team provides for your aunt.


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Review from Christine B (Daughter of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great experience. Mum is happy with everything, as is the family.

Reply from Jeffrey Ford, Home Manager at Braywood Gardens Care Home

Hello Christine, thank you for your insightful review. We are happy to read how satisfied you and your mother are with our care. Have a good day.


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Current Review Score: 9.6 (9.563)

Overview of Review Score

The Review Score of 9.6 (9.563) out of 10 for Braywood Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.654 for Braywood Gardens Care Home is calculated as follows: ( (150 Excellents x 5) + (50 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 211 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.909 Points relating to the number of positive Reviews for Braywood Gardens Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8. 18 Positive Reviews ÷ 19.8 = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (6)

Jeffrey

Jeffrey Ford

Job Title: Home Manager

Joined: 2024

I’m Jeffrey Ford, the Registered Home Manager at Braywood Gardens. As a Registered Mental Health Nurse, my career began in adult mental health services. In 2013, I transitioned to the rewarding field of nursing homes, where I’ve been able to focus on creating a supportive environment for residents needing specialised care.


Braywood Gardens is designed to meet the diverse needs of individuals living with dementia, frailty, and physical disabilities. We provide personalised support to enhance each resident’s quality of life.


I find great joy in interacting with residents, listening to their stories, and learning from their experiences. We prioritise resident feedback through regular meetings, fostering a culture where their voices are heard, and their needs come first.


Welcome to Braywood Gardens – where care, compassion, and community come together.


Gabriella

Gabriella Collingwood

Job Title: Deputy Manager

Joined: 2023

Hello, I’m Gabriella, and I’ve been the Deputy Manager at Braywood Gardens since December 2023. I genuinely love every aspect of my job, especially working alongside Jeff, our incredible Home Manager. One of my favourite parts of the role is being hands-on—spending time with our wonderful residents, supporting the staff, and contributing to the positive, collaborative atmosphere of our fantastic team.


I bring a diverse background to my role, being a qualified paramedic and nurse, with past experience working in a pharmacy. This mix of skills helps me ensure the best care for everyone at Braywood Gardens.


Affectionately known as ‘Speedy Gonzales,’ I’m always on the move! Whether it’s cleaning, cooking delicious meals, or helping out wherever needed, I find joy in keeping everything running smoothly.


When I’m not on the floor, I focus on fostering a welcoming and supportive environment for both residents and staff. Being part of this community means everything to me!


Karen

Karen Stocker

Job Title: Home Administrator

Joined: 2019

I’m Karen, the Home Administrator at Braywood Gardens, and I’ve been part of this wonderful team since 2019. My role involves engaging with residents' families, maintaining impeccable organisation in our files, and ensuring everything behind the scenes runs smoothly.


Outside of work, I’m a proud single parent, raising my children while juggling life with a smile—typical Karen, right? (Haha!) In my downtime, I enjoy the creative and calming hobby of making candles.


Hayley

Hayley Johnson

Job Title: Receptionist

Joined: 2019

I'm Hayley. I am the Receptionist at Braywood Gardens.
I joined the Braywood Gardens team in November 2019 and have been proudly serving as the welcoming face of our community ever since. As a receptionist, I enjoy interacting with residents and their families, ensuring their needs are met with care and enthusiasm. Being in front of the house allows me to create meaningful connections while providing a helpful and friendly environment for everyone who visits.


One of my proudest achievements has been taking on my Level 5 Management qualification, which reflects my commitment to personal and professional growth. Affectionately known as the "Pocket Rocket," I bring energy and passion to everything I do—especially when it comes to my love for Bingo!


Michelle

Michelle Bools

Job Title: Lifestyle Coordinator

Joined: 2005

I'm Michelle.
I am the Lifestyle Coordinator at Braywood Gardens.
With 19 years of dedicated service, I love spending time with residents and putting a smile on their faces. I take pride in providing a diverse range of activities tailored to their needs, ensuring every day is meaningful and engaging. I've achieved my NVQ Level 2 and Care Certificate, reflecting my commitment to professional excellence. Beyond work, I enjoy cooking, biking, and walking—pursuits that keep me active and inspired.


Lydia

Lydia Fisher

Job Title: Lifestyle Coordinator

Joined: 2016

Hello, I’m Lydia, the Lifestyle Coordinator at Braywood Gardens, where I’ve had the privilege of working for the past eight years. What I love most about my role is the opportunity to connect with our residents on a personal level. I take pride in organising activities that are tailored to their unique interests and lifestyles. It’s incredibly rewarding to build trust and meaningful bonds with them, as my work is much more than just a job—it’s a passion.


My journey at Braywood Gardens began as a care assistant, and I’m proud to have progressed to my current role as Lifestyle Coordinator. This growth has deepened my understanding of our residents' needs and strengthened my commitment to making a positive impact on their lives.


Outside of work, I’m an animal lover who takes in and cares for stray cats. I also enjoy cooking, staying active at the gym, and nurturing mental well-being through walks and outings. Whether I’m preparing a meal, exploring nature, or sharing a laugh with friends, I embrace every opportunity to create a fulfilling and balanced life.