Amber View Care Home

35 Wagstaff Lane, Jacksdale, Nottingham NG16 5JL
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9.4 21 Reviews
  • Amber View Care Home, Nottingham
The team at Amber View Care Home understand the importance of finding the right home for your loved one. They pride themselves on delivering the highest quality, person-centred care for every resident at the home and that is reflected through their past and present feedback from residents and their families. The experienced staff are always willing to go above and beyond to promote dignity, respect and confidence to ensure quality of life is maintained for everyone. All staff undergo an extensive training programme to ensure they are fully equipped with the knowledge and experience to cater to everyone's differing needs. They encourage personalisation from all residents to create a homely and warm environment. The team are dedicated to continuously exceeding the expectations of residents and their loved ones.

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Care Provided by Amber View Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 22 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Debbie Mortlock (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Funding & Fees Guide for Amber View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £850
    • Self-Funded Residential Dementia Care from £850
    • RESPITE Self-Funded Residential Care from £850
    • RESPITE Self-Funded Residential Dementia Care from £850

  • dependent on individual assessment and needs
  • (these prices are only a guideline, please contact Amber View Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is a free car park at the back of the home accessible off Selston Road.


Amber View Care Home Reviews (21)

Total of 21, showing 1-20
9.4

Amber View Care Home has a Review Score of 9.4 (9.357) out of 10, based on 6 reviews in the last 2 years. Over all time Amber View Care Home has 21 reviews.

Overall Experience

  • 19
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Review from Lynda H (Daughter of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into Amber View Care Home in August 2024 aged 98, she has dementia, it wasn't an easy decision as Mum wanted to stay at home. I cannot emphasise how much care and compassion she is receiving and it was actually the right decision at the right time. Everyone who works here is very kind and
caring not only to Mum but to me and the rest of my family. Words cannot express my gratitude to all concerned in Mum's continuing care.

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Review from A K (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident of Amber View for 4 months following a stay in hospital. He was then unable to return to his own home.
He settled well into the home, where all the staff welcomed him and gave him excellent care and attention.
His condition worsened and because the staff knew him well they had
him admitted to hospital. He eventually returned to Amber View for end-of-life care. The staff attended to all his needs and treated him with respect and care until he passed away.
They also gave us, as a family support and care throughout the time.

Reply from Georgie Walsh, Regional Support Manager at Amber View Care Home

Thank you for your kind words, we will be sure to share this with the team. It was a pleasure to care for your Dad within our home.


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Review from Lesley B (Daughter of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent the last 18 months of her life at Amber View where her care was exemplary. All the staff went above and beyond with her care which made those 18 months so happy for her. Her family all felt reassured that she was safe and well looked after and we are so grateful.

Reply from Georgie Walsh, Manager at Amber View Care Home

Thank you for your kind words - we will share this with the team. It was a pleasure to care for your mum during the time we did, she was a special part of our home.


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Review from Tracey C (Daughter of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in the care home after her hip operation for about 2 weeks and the staff were absolutely lovely to both my mother and my husband and I when we visited. There was a lovely variety of meals to choose from every day. The room my mother was in was clean and airy and while she was there she
had her nails painted by the staff and also her hair done. During her stay they also organised a D-Day celebration the home was decorated up lovely and a lady came in to sing which my mother fully enjoyed.
Thank you to everyone at Amber View.

Reply from Georgie Walsh, Regional Support Manager at Amber View Care Home

Thank you for your kind words. It was a pleasure caring for your mum at Amber View and the feedback is highly appreciated. We will be sure to share this with the team.


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Review from John N (Wife of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Provided good care to my wife and looked after her very well. They kept her nicely dressed and kept her well-fed with a good variety of meals. They made me very welcome when I went to visit her. They certainly on the sad day of my wife's passing took care of everything and even sent two officials to
my wife's funeral which gave me the chance to thank them again for all they have done.

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Review from L W (Daughter of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The lovely staff at Amber View took great care of my dad when he had a stay here between leaving hospital and going home.
Meals were tasty and plentiful, and Dad was encouraged to eat which helped loads! The home seemed very clean throughout. Room warm and comfortable, and different sitting areas for
TV, chatting etc.
Visiting was easy and there is plentiful parking on the quiet street behind the home. Visiting pets were also made welcome, which was a lovely touch.
Thank you to all at Amber View for your kind care.

Reply from Georgie Walsh, Home Manager at Amber View Care Home

Thank you for your kind comments. It was a pleasure to care for your dad whilst he was here at Amber View!


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Review from Christine B (Wife of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with every aspect of care. All staff pleasant and helpful. No need to worry about a loved one staying here.

Reply from Georgie Walsh, Home Manager at Amber View Care Home

Thank you for your kind words. It is a pleasure to care for your family member.


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Review from Wendy M (Daughter of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent the last year of her long life in the care of staff at Amber View after being admitted direct from hospital in November 2021 when she could no longer manage at home. Mum found it difficult to accept the change but with patience and understanding, she soon settled. The care and support she
received from all staff was second to none. Staff were always completely honest during my phone calls. This was important to me as I live 300 miles away and couldn't visit often but when I did we were made most welcome. We became one big happy family and I was able to relax when her end of life became apparent and I couldn't get there in time as I knew she would have someone constantly with her. Amber View is the kind of care home I would like for myself if I ever need it.

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Review from Joanne J (Niece of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident here for just over a year. I cannot put into words how amazing the staff are here, they go above and beyond to make sure the residents and their families are cared for and looked after to the highest standard, they become your family. When my aunt first went into residential care
I was filled with guilt, that feeling very quickly subsided when I met the staff there, they did a better job than I ever could have and gave her a great quality of life in her final year. She loved it and constantly praised them, smiling until the end. Five-star treatment.

Reply from Georgie Walsh, Home Manager at Amber View Care Home

Thank you for your kind review. It was our pleasure to care for your lovely aunt for the time we did.


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Review from Jayne T (Relative of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative was discharged from hospital to the Jacksdale care home on 14th of May. He was afforded the greatest respect and a high standard of care. The staff were attentive and showed genuine kindness and concern. The staff were approachable and friendly. He had experienced a particularly awful experience
on the ward he had been admitted to on April 16th, the lack of care, understanding, and poor communication was concerning, to say the least. He received a warm welcome to the home and we as his family are very grateful for that. Thank you sincerely to all staff.

Reply from Georgie Walsh, Home Manager at Amber View Care Home

Thank you for you your review of Amber View Care Home. We are glad to know you're both happy with the care he received.


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Review from Maria S (Daughter of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Amber View Care Home for just over two weeks after having had a fall and breaking a bone in his pelvis, I cannot put into words how absolutely fantastic all the staff were, the care my father received was excellent nothing was ever to much trouble and the staff could not have done more
if they tried and from personal experience did more than they had to, the staff actually felt like my friend when I visited rather than a staff member. I will always be so grateful to all the staff for the way they cared for my dad and again cannot thank each and every one of them for everything you did for my dad.
You are all truly very special people.

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Review from Gillian R (Daughter of Resident) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last six months of her long life at Amber View. Throughout her stay, she was treated with the utmost care, patience, compassion, and respect. Her care was tailored to her individual needs and I could not be more grateful to all the staff for the way she was looked after. The staff
were proactive in the latter stages of my mother’s life to make sure she was comfortable at all times. The staff have always been very welcoming and very willing to answer any questions or queries. I am grateful that mum spent her last few months at Amber View; I do not live locally but after visiting I could leave knowing she was in safe and caring hands.

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Review from Beverley L (Daughter of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been exceptional. A very sad day when Dad left.

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Review from Berys G (Wife of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband has only been in for 24 hours so I haven't seen enough of it to give a true opinion, but from what I've seen it seems very good.

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Review from J C (Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always pleasant, very helpful. Treat people like people and not animals. Sees we are clean every day. Plenty of assistance to the toilet and putting to bed. Helpful to shower if needed. Plenty to eat and drink.

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Review from Sharon M (Regular Volunteer) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a volunteer care worker, I have worked in numerous care homes. 12/10/2021 has been my first day at Amber View Care Home. From walking through the door and being greeted by the care staff I can put my hand on my heart and confidently say I would recommend any son, daughter, husband, or wife that I
would confidently let my family be a resident at this care home. Any care staff looking for work in care I would recommend they apply for a job here as it is the best home I have visited. The staff are very compassionate, have good communication skills, and always put the residents first. It has been a pleasure working here today, thank you so much to all the staff from management down to carers.

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Review from Jean T (Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a lovely time, there was only one other resident in half the week and then another came but stayed in her room all the time. I enjoyed the quietness but was able to talk to the staff at times and also the visitor to the other resident. I only stayed one week whilst my family went on holiday.

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Review from Collette W (Daughter of Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Amber View. I can honestly say I have never seen such caring, kind, compassionate people in all my life. Mother was treated with respect, and at no time did I see my mother being treated disrespectfully; they could not have been more helpful. My mum has full capacity, and I know she
would have said something to me and my sister.

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Review from Emma R (Daughter of Resident) published on 27 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad (91 years old) visits Amber View once a week, for the day, to give Mum (his main carer) some respite. The care and support that Dad receives is excellent and to know he's being well looked after, in a lovely clean and spacious environment, gives us great peace of mind. I would highly recommend
Amber View Care Home to those looking for a very high standard overall and value for money.

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Review from Carole W (Daughter of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother went into Amber View care home for a two-week respite stay, but it was decided by my sisters she should stay indefinitely. She was being well cared for and fed with someone on hand 24 hours a day, which was impossible for her to have at home. I will say the home and the staff are excellent
and I can't thank them enough.

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Current Review Score: 9.4 (9.357)

Overview of Review Score

The Review Score of 9.4 (9.357) out of 10 for Amber View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.757 for Amber View Care Home is calculated as follows: ( (54 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 70 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Amber View Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Amber View Care Home

What types of Care is Amber View Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Amber View Care Home provide?

Palliative Care & Day Care are other types of care provided.

How many Rooms does Amber View Care Home have?

There are 20 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Amber View Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Amber View Care Home to the centre of Nottingham?

10.9 mile(s) as the crow flies, distance by road may be significantly further.