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Clipstone Hall & Lodge has a Review Score of 9.7 (9.735) out of 10, based on 23 reviews in the last 2 years. Over all time Clipstone Hall & Lodge has 73 reviews.
Review from Jenny T (Friend of Resident) published on 12 March 2025
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Reply from Paul Millar, Client Relations at Clipstone Hall & Lodge
Thanks you for taking the time to review our home . Your kind words are greatly appreciated and I will fo course pass them on to the home .
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Review from Dean P (Son of Resident) published on 6 March 2025
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Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge
Many thanks for taking time to review our home and recognising the hard work and professionalism of the home team . Your sentiments are greatly appreciated and I will of course pass them on to the Clipstone family .
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Review from Jane F (Daughter of Resident) published on 31 January 2025
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Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge
May I take this opportunity to offer our sincere condolences for your loss? I know your Dad is sadly missed by all. Thank you for taking the time to write this review recognising the work that goes on within our home. Your kind words are greatly appreciated and I will of course pass them on to the Clipstone Hall & Lodge family.
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Review from Philip R (Husband of Resident) published on 16 January 2025
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Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge
Many thanks for taking the time to review our home, your kind words are greatly appreciated and I will of course pass them on to the Clipstone family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Maggie R (Daughter of Resident) published on 10 January 2025
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Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge
Many thanks for taking the time to review our home. It is a pleasure to care for your Mum and we are delighted she has settled in so well. Your kind words are much appreciated and I will of course pass them on to the Clipstone family.
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Review from Jean M (Daughter of Resident) published on 8 January 2025
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Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge
Many thanks for taking the time to review our home. It is our pleasure to care for your Mum. I will of course pass on your kind words to the Clipstone Hall & Lodge team.
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Review from Malcolm W (Son of Resident) published on 18 December 2024
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Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge
Many Thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Clipstone Hall & Lodge Family
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
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Safety / Security
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Value for Money
Review from J R (Resident) published on 6 December 2024
Submitted via Postal Card •
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Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge
Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Clipstone Hall & Lodge team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Norah S (Respite Resident) published on 3 December 2024
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Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge
Many thanks for taking the time to review our home. It has been a pleasure to care for you and you will be missed. All feedback is welcomed and allows us to continually develop our service. We agree that the dining room is in use more than the lounges however that is from residents choice and not those of the Clipstone team. I can confirm that a fraction of the food used at the home is frozen (some vegetables) however the majority of the menu is cooked from fresh daily. Also agree the desserts and puddings are enjoyable. In respect of the other points raised I have passed these on to the home manager who will discuss them further to see how we can improve.
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Review from Carole T (Daughter of Resident) published on 28 November 2024
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Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge
Many thanks for taking the time to review our home. It is a pleasure to care for your mum and are delighted she is enjoying life at Clipstone Hall and Lodge. Your Kind words are greatly appreciated and I will of course pass them on to the Clipstone team.
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Review from Mark B (Son of Resident) published on 29 October 2024
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Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge
Many thanks for taking the time to review our home. It is a privilege to care for your mum. Your kind words are greatly appreciated and I will ensure that they are passed on to the Clipstone family .
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Review from Patricia B (Sister of Resident) published on 2 October 2024
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Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge
Many thanks for taking the time to review our home. It is a pleasure to care for your brother and we are delighted at how he has settled in. Your kind words are greatly appreciated and I will of course pass them on to the Clipstone family.
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Review from K T (Granddaughter of Resident) published on 31 July 2024
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Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge
Many thanks for taking the time to review our home. It is a pleasure to care for your Nana. Your kind words are greatly appreciated and I will of course pass them on to the Clipstone family.
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Review from L T (Daughter of Resident) published on 19 July 2024
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Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge
Many thanks for taking the time to review our home. It was a privilege to care for your Mother and are delighted she enjoyed her time with us. If you could contact the home in respect of the negative points raised we would be happy to discuss the findings of our investigation. All feedback is welcomed and allows us to continually develop our service. Thanks again for choosing Clipstone Hall & Lodge and look forward to speaking with you soon.
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Review from Tracey P (Daughter of Resident) published on 3 July 2024
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Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge
Many thanks for taking the time to review our home. It was a pleasure and a privilege to care for your Mum. Your kind words are greatly appreciated and I will of course pass them on to the Clipstone Hall family.
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Treated with Dignity
Food & Drink
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Value for Money
Review from S B (Daughter of Resident) published on 27 June 2024
Submitted via Website •
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Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge
Many thanks for taking the time to review our home. It was a privilege to care for your Mum. Your kind words are greatly appreciated and I will of course pass them on to the Clipstone family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie R (Friend of Resident) published on 26 February 2024
Submitted via Website •
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Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge
Dear Julie, many thanks for taking the time to review our home. It is a pleasure to care for your friend. Your kind words are greatly appreciated and I will of course pass them on to the Clipstone family.
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Treated with Dignity
Food & Drink
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Value for Money
Review from Julie B (Wife of Resident) published on 2 October 2023
Submitted via Postal Card •
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Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge
Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will pass them on to the Clipstone family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Brian B (Husband of Resident) published on 28 September 2023
Submitted via Postal Card •
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Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge
Many thanks for taking the time to review our home. It is a pleasure to care for your wife. Your kind words are greatly appreciated and I will of course pass them on to the Clipstone family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen M (Daughter of Resident) published on 25 August 2023
Submitted via Website •
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Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge
Dear Karen,
Many thanks for taking the time to review our home. It is a pleasure to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to the Clipstone family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.735) out of 10 for Clipstone Hall & Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.735 for Clipstone Hall & Lodge is calculated as follows: ( (206 Excellents x 5) + (54 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 268 Ratings = 4.735
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Clipstone Hall & Lodge is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Jul 2024
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