Review from J L (Daughter of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience

Very pleased with the service given by all staff.

Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Clipstone family.

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Review from Barbara R (Friend of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience

My friend only moved to Clipstone Hall & Lodge a couple of months ago. The move was made as smoothly as possible and everyone was so helpful. The carers all seem to be doing a good job and are so friendly. My friend has only mentioned a couple of times that he's had to wait a while for one to come when

he's buzzed. The manager had a meeting in June which was very informative. He said what he intended to do to improve and listened to friends' concerns. It was a good meeting.

Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge

Dear Barbara, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated and I will of course pass them on to the Clipstone Hall family.

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Review from Patricia C (Daughter of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience

Your staff do a great job in sometimes difficult circumstances to make residents feel cared for and valued, they treat them with dignity and make family feel welcome at all times.

Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Clipstone family.

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Review from L C (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience

My mum went into Clipstone just over 4 years ago just before COVID struck. I was going to move her out, but very dissatisfied, obviously COVID came, had to leave her there, this morning I finally moved her out to a new care home, which for a 92-year-old with dementia is a big issue. The new manager

arrived nearly a year ago full of good intentions to make it a better place, but none of them materialised. It went into special measures and residents' families had to find out through reading the newspaper, disgusting. I would wholeheartedly not recommend Clipstone Hall and Lodge to anybody.

Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service.
I feel your comments regarding the management at the home are not only incorrect but unfair. The home was put into special measures in April 2022. The existing manager arrived in June 2022 and subsequently and quickly raised the standard at its re-inspection in September 2022 and was removed from its restrictions. We are saddened that you feel your experience at Clipstone Hall & Lodge was a negative one.

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Review from Maureen A (Sister of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience

My sister became a resident here in November 2022. She's settled nicely and is happy and contented. Im happy with the care she is given, all staff are kind, caring and sympathetic to her needs. I know she is well looked after, she has regular meals and is warm and safe.

Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge

Many thanks for taking the time to review our home. It is our pleasure to care for your sister. Your kind words are greatly appreciated and I will, of course, pass them on to the manager and the Clipstone colleagues.

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Review from Lynn L (Wife of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience

Cannot fault Clipstone Hall & Lodge. Excellent carers and great management. It's clean, bright and airy. Nothing is too much trouble. Home-cooked food. Good housekeeping-so clean. Entertainment programme and its like home from home.

Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge

Dear Lynn,
Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Clipstone Hall family.

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Review from V L (Brother of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience

This is a really nice place, good room size with an ensuite shower room and a comfortable recliner chair. Plenty of storage for personal items. All the staff I have met have been friendly and helpful and understanding of my brother's needs.

Reply from Amanda Fields, Home Manager at Clipstone Hall & Lodge

Thank you for your lovely feedback. I will share this with our team as they will be thrilled to hear you have found them to be so helpful and friendly.

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Review from Jon K (Son of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience

The home is a lovely place for my mum to stay, the staff are so kind and understanding, and it feels like nothing is too much trouble. The manager and the admin team are positive and have been both helpful and supportive of both my mother and our family during a time of real worry for us all.

Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge

Dear Jon, Many thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Clipstone Hall family.

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Review from Christine C (Wife of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience

My husband has always had the best care by all the lovely, dedicated carers and staff. They go above and beyond.
I met the new home manager this week and I found her lovely and very caring. I wish her well in her new post.

Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge

Dear Christine, many thanks for taking the time to review our home, it is our pleasure to care for your husband. Your kind words are greatly appreciated and I will of course pass them on to the manager and the team at Clipstone Hall & Lodge.

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Review from M S (Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience

I find that some people are born carers, some (few) are barely adequate.

Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge

Many thanks for taking the time to review our home. All feedback is welcomed and continually allows us to develop our service. It is our pleasure to care for you and I will ensure that your comments are passed on to the manager and the team at Clipstone Hall.

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Review from S V (Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience

Have been a resident since July 2020, came in at the height of the pandemic which was dealt with extremely well in keeping us safe and well. My experience has been very good as I came in as an emergency. Everyone has shown kindness as it was a difficult situation when I first came. Much appreciated

how my dignity is importantly maintained.

Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge

Many thanks for taking the time to review our home. All feedback is welcomed and continually allows us to develop our service. It is our pleasure to care for you and I will ensure that your kind comments are passed on to the manager and the team at Clipstone Hall.

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Review from Yvonne A (Daughter of Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience

My dad has been living at Clipstone Hall & Lodge Care Home since June, he has relaxed and fitted straight in. Every time I visit he is happy and content. The staff are always helpful, Dad moving was a big move for both of us but they have made his transition as smooth as possible and he is happy. Thank

you.

Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge

Many thanks for taking the time to review our home. It is our pleasure to care for your dad and are delighted he has settled in so well. Your kind words are greatly appreciated and I will ensure that they are passed on to Emma and her team at Clipstone Hall and Lodge .

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Review from Pauline C (Friend of Resident) published on 5 October 2021
Submitted via Website • Report

Overall Experience

My friend asked me to go and look around Clipstone Hall and Lodge Care Home for her brother. On arrival, we were met by the home manager who took time with us to show around the home and explained everything. Her brother went into the home and has settled really well, the staff have been fantastic in

making him feel welcome and make him happy. Would definitely recommend the home.

Reply from Emma Hill, Home Manager at Clipstone Hall & Lodge

Many thanks for taking the time to leave a review for Clipstone Hall and Lodge, your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our home and staff to be friendly and caring. Kind regards.

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Review from Megan M (Friend of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience

Clipstone Hall & Lodge is absolutely fantastic, I have a friend who is in the home and she loves it. We have seen a massive improvement in her since being there. She is always well looked after, clean and always well cared for. The home always smells clean.
The management team and carers can never

do enough for not only the residents but for all their families as well.
I cannot thank them enough.

Reply from Emma Hill, Home Manager at Clipstone Hall & Lodge

Many thanks for taking the time to leave a review for Clipstone Hall & Lodge; your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents, and I am very pleased to hear that you find our home and staff to be friendly and caring. Kind regards.

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Review from Johanna D (Friend of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience

I can't thank the staff enough for what they have done for my friend. Before going to the home she had become withdrawn now she is like her old self always smiling and chatty. We get to speak over video call where she tells me about all the activities she has joined in with and I get to visit her and

have a natter via their pod. I have found that the staff are friendly and approachable, I know I'm not family but we are close friends, known each other for years and it helps knowing she is safe and well looked after in a beautiful home.

Reply from Emma Hill, Home Manager at Clipstone Hall & Lodge

Many thanks for taking the time to leave a review for Clipstone Hall & Lodge, your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our home and staff to be friendly and caring. Kind regards.

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Review from Janet R (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience

My mum has been a resident at Clipstone Hall and Lodge Care Home since February 2021 following a bad fall. I have been extremely happy with the care and attention she has received from all members of staff, who have treated her with kindness and dignity at all times since her arrival, and this has helped

her to settle in quickly to a new way of life with minimal disruption.
I would not hesitate to recommend this care home to anyone considering residential care for a loved one.

Reply from Shellene Armstrong, PA at Clipstone Hall & Lodge

Many thanks for your review and feedback for Clipstone Hall & Lodge Care Home.

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Review from Caroline G (Daughter of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience

Had a visit on Saturday with my lovely mum who has been in Clipstone Hall and Lodge for over a year now. I was very unhappy to find mum with long dirty fingernails. It looked like faeces caked under her nails. Later that day I found out mum has had E-coli. The home did not inform me of this, although

I am one of the family contacts. She has been poorly for a few weeks now. It breaks my heart to see mum this way, she deserves a lot better. All it would have taken was staff to have made sure she was clean, it's basic care that is not being given. We asked to trust in these people to care for our dear loved ones and I don't feel some even have a caring bone in their body. To some, it is just a job.

Reply from Emma Hill, Home Manager at Clipstone Hall & Lodge

At Burlington Care we pride ourselves on delivering high-quality care along with being open and honest, I would like to assure you that any concerns raised in regards to the quality of care are taken very seriously and investigated by the management team. I have an open-door policy and would like to encourage you to please contact me with any concerns you may have in the future. I would like to personally assure you that the staff at Clipstone Hall and Lodge are extremely caring and compassionate, they go above and beyond their job role on a daily basis. Please don’t hesitate to contact me if you would like to discuss any concerns in the future on 0162363610 or manager@clipstonecare.co.uk. Thank you.

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Review from David P (Son of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience

My mum was accepted as an emergency, the team made her very welcome and really looked after her. We were able to make this a permanent home for her, which we and my mum were very happy about. Even though the pandemic, everyone has made every effort to keep my mum safe and let us visit.

Reply from Emma Hill, Home Manager at Clipstone Hall & Lodge

Many thanks for taking the time to leave a review for Clipstone Hall & Lodge, your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our home and staff to be friendly and caring.
Kind regards.

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Review from Anne W (Daughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience

My mum is currently at Clipstone Hall & Lodge on respite (and hopefully permanently) after an increase of falls at home, and due to her no longer feeling safe in her home. Since she has been there I have visited her not only in the designated visitors pod but also in house following lateral flow testing

and by following PPE guidelines. The care staff have made her feel at home and safe and she now refers to Clipstone Hall & Lodge as ‘home’. She has been socialising with the other residents and carers and after over a year of shielding and having little contact with anyone she is the happiest I have seen her for a long time especially as she is such a social individual. The care staff keep me updated with what is going on, and I have spoken to her on the phone most days, and even FaceTimed her with the help of one of the carers. She is enjoying the activities that she is participating in, and has nothing but praise for the food which is being served too.

Reply from Emma Hill, Home Manager at Clipstone Hall & Lodge

Many thanks for taking the time to leave a review for Clipstone Hall & Lodge, your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our home and staff to be friendly and caring. I am extremely pleased your Mum enjoys the activities at the home. Kind regards.

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Review from Margaret C (Wife of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience

Very obliging and very friendly staff, nothing is too much trouble. Excellent service throughout. I have no complaints. Situated on the outskirts of Clipstone with easy access to a car park. My husband is very settled there.

Reply from Emma Hill, Home Manager at Clipstone Hall & Lodge

Many thanks for taking the time to leave a review for Clipstone Hall & Lodge, your positive feedback is greatly appreciated. I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents, and I am very pleased to hear that you find our home and staff to be friendly and caring.

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Clipstone Hall & Lodge

Care Provided by Clipstone Hall & Lodge

Good to Know

Funding & Fees Guide for Clipstone Hall & Lodge

Facilities