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The home has no restrictions around family visiting their loved ones except at mealtimes, unless the visitor has planned to eat with their loved one in the home.
There is parking outside the home.
Over all time Copper Beeches has 3 reviews.
Review from Sheila W (Resident) assisted by family/friend published on 12 January 2023
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Allen Heath, Managing Director at Copper Beeches
It is regretful that you should feel that way regarding the time you get out of bed, however, you are asked every day about the time you get up, and you get up when you wish. We are not regime or task orientated and we ensure that your individual needs are met fully. You go to bed when you wish and are fully aware of how the call system works. We respond in a timely manner every time you need us and it is just unfortunate that you seem to not recognise the attention given to you.
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Review from Carol C (Daughter of Resident) published on 5 January 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Allen Heath, Managing Director at Copper Beeches
At the time of writing this review, the heating had been working for 2 days, and you had visited during that time. The heating system had a complete failure however we were able to maintain a consistent 22 degrees within the home. Each resident had their own individual heater and the communal areas were also monitored and maintained 22 degrees. Hot water was continually available during this time thanks to our emergency immersion heaters. You were regularly kept up to date with any changes in your mother's condition and we made a special effort to ensure that the care delivered to your mother was of the highest quality. You were kept informed as to the changes in your mother's condition as and when they occurred, and these changes have to be quantifiable i.e. we have to be sure that what we are saying is correct, and that we have taken appropriate measures to ensure the wellbeing of any one individual. To do otherwise has, in the past, caused undue anxiety.
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Review from L W (Daughter of Resident) published on 12 December 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Lin Amos, Manager at Copper Beeches
Thank you for taking the time to complete the review card. Your mum is a part of the Copper Beeches family. Thank you again for your support.
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Date: 17 Dec 2024
Caring
Effective
Responsive
Safe
Well-led
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