Falcon House

8 Middle Street, Beeston, Nottingham NG9 1FX
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9.6 26 Reviews
  • Falcon House, Nottingham
Falcon House offers tailored care plans, set up to support the independence of residents at the same time as making sure they have the daily care they need.

The provider supports an active lifestyle within the care environment, being committed to quality care alongside sound physical and emotional health. Private gardens are a popular addition and community amenities are not far away.

The mission of all Minster Care Group accommodations is to provide a home that feels like home, without compromising on the quality of care.

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Care Provided by Falcon House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Joanne Cooper (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (46)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Falcon House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,082 – £1,120
    • Self-Funded Residential Dementia Care £1,082 – £1,120
    • RESPITE Self-Funded Residential Care £1,082 – £1,120
    • RESPITE Self-Funded Residential Dementia Care £1,082 – £1,120

  • Residents have to provide their own toiletries and pay for hairdressing and visiting chiropodist.
  • (these prices are only a guideline, please contact Falcon House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Falcon House Reviews (26)

Total of 26, showing 21-26
9.6

Falcon House has a Review Score of 9.6 (9.558) out of 10, based on 19 reviews in the last 2 years. Over all time Falcon House has 26 reviews.

Overall Experience

  • 13
  • 12
  • 1
  • 0
  • 0

Date Published

26
5
6
19
7

Review from E E (Son of Resident) published on 3 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Falcon House for a short stay period to aid the family. The care she received was exceptional. The staff were very positive in their approach to mum's needs. She was kept entertained by various activities throughout the days. We would not hesitate to place her there again should
we need to in the future.

Reply from Rahi Joshi, Marketing Associate at Falcon House

Thank you for sharing your thoughts with us. We are delighted to know your mother was happy and comfortable with us. We always work hard to support our users with the best care possible. I will ensure your kind words are passed on to the team.
Kind regards,
Rahi.


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Review from Keith N (Son of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly. The receptionist was most helpful at the start of my Mum's stay, she gave advice on contacts and who to call to help move home.

Reply from Rahi Joshi, Marketing Associate at Falcon House

Dear Keith,
Thank you for writing to us. We are happy to know you are satisfied with the service provided, our team strives to provide the best care to all our residents. I will pass on your kind words to the team.
Kind Regards,
Rahi


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Review from D G (Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm new here and so far all is good. Food I like, rooms are clean. The staff are pleasant and help me when I need.

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Review from J S (Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are all good and helpful, good food. Clean and tidy. My room is cleaned everyday.

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Review from E B (Daughter of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Believe mum is well looked after and clean bedroom is lovely and warm. Most of the staff are very caring and give her lots of hugs. However, we don't feel we are updated very well. If she gets ulcers we don't know until we see mum. We normally have to ask but after we feel it's an inconvenience to do
that.

Reply from Joanne Cooper, Manager at Falcon House

As per home policy we inform and update the first next of kin on their relative's care and health, they then will inform the rest of the family if they wish. Any questions asked on their visit will be answered accordingly by our senior staff.


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Review from Carole (Daughter of Resident) published on 20 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother was looked after for over 3 years. The manager is superb, all the staff from the Carers, Kitchen staff and the cleaners are extremely caring. They have a difficult job at times but remain happy and helpful. I would advise anyone to take a look. Always clean and no smell as some homes have.

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Current Review Score: 9.6 (9.558)

Overview of Review Score

The Review Score of 9.6 (9.558) out of 10 for Falcon House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.558 for Falcon House is calculated as follows: ( (135 Excellents x 5) + (79 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 224 Ratings = 4.558

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Falcon House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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