Glenesk Care Home

The Crescent, Retford DN22 7BX
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9.4 19 Reviews
  • Glenesk Care Home, Retford
Glenesk is a small, friendly care home situated in beautiful, well-maintained gardens in the heart of Retford.

There are 21 comfortable sized bedrooms, some of which are en-suite. The dedicated and well-trained team at Glenesk offer a compassionate style of care that caters to the needs of the residents.

A heavy emphasis on activities at Glenesk ensures that the residents are kept physically and mentally stimulated.

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Care Provided by Glenesk Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 22 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Memento Care Ltd
  • Person in charge
  • Pritpal Sandhu (Managing Director)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Glenesk Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £900
    • Self-Funded Residential Dementia Care from £950
    • RESPITE Self-Funded Residential Care from £875
    • RESPITE Self-Funded Residential Dementia Care from £875

  • Room fee's are based on room type and location. Respite fee is for a maximum of 2 weeks.
  • (these prices are only a guideline, please contact Glenesk Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Glenesk may be visited at any time, if required please feel free to call ahead of arrival to ensure a Manager will be present


  • Parking

  • Private car park at the front of the home.


Glenesk Care Home Reviews (19)

9.4

Glenesk Care Home has a Review Score of 9.4 (9.360) out of 10, based on 5 reviews in the last 2 years. Over all time Glenesk Care Home has 19 reviews.

Overall Experience

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Date Published

19
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Review from Julie W (Daughter of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has had a few weeks of respite at Glenesk Care Home and is now staying permanently. We are very pleased with the care he has received. He has dementia and has settled in really well. It's a very homely place, and we would definitely recommend this care home. All the staff have been wonderful.

Reply from Pritpal Sandhu, Managing Director at Glenesk Care Home

Thank you for your lovely review. It's a pleasure having your dad at the home and interacting with such a supportive family.


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Review from Neil P (Son of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team management and staff at Glenesk have always strived to ensure that my father is comfortable and feels safe in the environment that they provide.
The team regularly stays in consultation with me regarding my father’s health and care concerns and I feel that we have a great rapport that
facilitates giving him the best support in this stage of his life.
The team recently made a fabulous effort to engage with him with their ‘make a wish’ scheme, where the staff accommodated his request and provided him with a specific meal which they especially procured and cooked to his taste. He was absolutely delighted with the effort that the staff had gone to and raved about the meal to his family. I feel really assured that he is well cared for at Glenesk, as the whole team are really professional and friendly whilst striving to give the residents the best care they can provide.

Reply from Pritpal Sandhu, Managing Director at Glenesk Care Home

Thank you so much for your kind words. It's lovely to see that the unwavering commitment and dedication of the staff team is recognised by residents and their families. It is a pleasure looking after your father.


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Review from J B (Daughter of Resident) published on 8 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came into the care home on respite with his partner 4 weeks ago and now are going to stay permanently, all the staff are very friendly and caring and the manager is lovely and the care home is run excellently, I'm really happy that my dad and his partner are very well looked after

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Review from J M (Daughter of Resident) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most lovely caring staff here look after my dad, he has been through the wars but he is so loved at home. My mum visits every day and I try and get there when I can. The staff are so kind, I know we all worry about him but we know the staff would tell us if there was anything wrong. We know he is
safe. I can't say how grateful we all are to the home for helping us and looking after him and Mum when she visits. Thank you, I've still to meet the boss of the home.

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Review from C K (Daughter of Resident) published on 20 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Glenesk Care Home for over 3 years. Standards of care is extremely high.
Staff treat residents as their own parents with dignity and respect. They go over and above their role as carers. Nothing is too much trouble for them. The manager is approachable and open.
Always made to feel
welcome.

Reply from Pritpal Sandhu, MD at Glenesk Care Home

Thank you so much for your kind words, it means a lot to the team when their commitment and hard work is appreciated, so I'll be sure to pass this on to them. It's a pleasure having your mum in the home!


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Review from J W (Resident) published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Had a good time here. Everyone is good, and I got on with the staff and got on with the residents.

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Review from John L (Nephew of Resident) published on 27 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident for almost two years now, and I cannot praise the staff highly enough for the care they provide for her. The food is excellent, and the activities designed for the residents are testing and stimulating.

Reply from Pritpal Sandhu, Managing Director at Glenesk Care Home

Thank you so much for your kind feedback. It is a pleasure and an honour looking after your aunt and we look forward to doing more as things start getting back to normal.


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Review from T D (Brother of Resident) published on 4 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My elder brother was taken to A & E following two falls at home. On discharge, it was felt that he would be unsafe to return home on his own. He was admitted to Glenesk Care Home. My only connection with the staff there has been at the door or by telephone. They have all been very helpful and appear
to be very caring. Due to the covid, my brother had to stay in isolation when he was first admitted early in December. He was made to feel very welcome and has since spent time with others over Christmas and new year.

Reply from Pritpal Sandhu, Managing Director at Glenesk Care Home

Thank you for your review. It certainly is a difficult time to come into a care home with visiting restrictions and initial isolation (all government guidance which we have to follow), but I very much look forward to a post-lockdown time when you can have the LFD test (results within 30 minutes) and visit your brother in our new log cabin!


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Review from E S (Daughter of Resident) published on 4 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home offers a very caring approach to looking after residents. I had a major problem that impacted my mum, the home supported my mum with her concerns and worries over the situation. My mum feels safe and secure in the home and says it's like a hotel.

Reply from Pritpal Sandhu, Managing Director at Glenesk Care Home

Thank you for your lovely review! It is a pleasure looking after your Mum and having gotten to know her over the years. I look forward to you being able to visit again which will hopefully be soon.


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Review from Nicola S (Granddaughter of Resident) published on 20 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely home, my nanna was with this wonderful team for approx 2.5 years, she was cared for and cared about as though she was family. During the Covid lockdown when we couldn't visit, we were kept informed on how she was doing on a regular basis and although we couldn't see her we had no concerns
about her care. We sadly lost her to dementia in December, the staff were fantastic, kept us informed of any changes in her condition and when she passed we know she was surrounded by people that genuinely cared about her, we cannot thank them enough, they really are all angels.

Reply from Pritpal Sandhu, Managing Director at Glenesk Care Home

Thank you for your lovely review - it was a pleasure looking after your Nanna. Her laugh is certainly missed. Also what a lovely commemoration service for her which I had the honour of attending.


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Review from Valerie E (Daughter of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Glenesk staff cared for my mum until she passed away in August. We found their care excellent and couldn't do enough for you. Especially there palliative care. Mum loved it there and thought of it as her home. She loved all the staff who were always friendly. They are still caring for my aunt who also
loves it there. The staff go above and beyond. I and my family would highly recommend Glenesk. They have all been angels through such difficult circumstances.

Reply from Pritpal Sandhu, Managing Director at Glenesk Care Home

Thank you for your heart warming review, its so nice to hear how valued our staff team are from a resident's family's perspective. We miss your mum and she is still talked about at the home. I personally miss the warmth she used to exude like when she would hold my hand and bring it to her cheek, not to mention her being the first one to dance, especially when she was more able to do so! We hope to be able to facilitate visiting soon, so you can come to visit your aunt (and we miss seeing you all too!).


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Review from Vicky C (Daughter of Resident) published on 4 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad came to Glenesk for a few weeks in November to recover from an infection and for respite for his partner. All of the staff were so helpful and friendly. As I live 150 miles away, it was reassuring that I felt he was in a safe place. Recently, he went back for a few weeks and I really felt the
staff cared about him and put a lot of heart into their job.

Reply from Pritpal Sandhu, Managing Director at Glenesk Care Home

Thank you for your lovely review. It was so nice having your father with us and he is certainly missed. It was lovely to have had him involved in one of our fire drills considering his career too. We will be more than happy to help going forward should there be a need and once the world returns back to normal, you are all welcome to pop in for a drink.


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Review from Stuart H (Son of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always felt welcome going to the home. Nothing was too much trouble for the staff. Excellent care is given to my mother. Always informed about the care of mum. Feels like one big happy family.

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Review from Marion H (Daughter of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the home to be very welcoming and approachable. Its size means residents are more part of a family than an institution.
Steps are underway to update the décor with thought to the needs of the residents and with quality items.
Staff are caring and can get to know individual needs.

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Review from Carol M (Daughter of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in this care home for 6 months and has settled in very well, she has dementia but has 24-hour care which is first class. She is treated with dignity and is well cared for.


The staff are excellent and caring and I would have no problem recommending it.


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Review from Alexander R (Partner of Resident) published on 31 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having a partner as a resident in Glenesk Care Home, I can recommend this home as a safe and best care facility in the area, the management and staff, are of the best in their care of residents, including entertainment, birthday parties and Gala days. In the large garden, there are singing sessions
to stimulate the residents and regular visiting groups and artists, this stimulates both mind and body.
I am giving the highest recommendation to the management, the staff, and all who assist in running this home, which in my view should be the level other care homes should try to reach.

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Review from Barbara S (Daughter of Resident) published on 7 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Glenesk is a comfortable, welcoming home. There is still a bit of décor to be done but I am certain it will be carried out ASAP. Things are being done in order of importance for residents, not just visitors. Management listens to the relatives suggestions and if at all possible takes them on board.
It has improved so much in the last 4 and a half years my father has been there and I can honestly say, if it was not for the care and attention he has received there, he would not be here. I have recommended Glenesk to my friend for her mother.

Reply from Pritpal Sandhu, Managing Director at Glenesk Care Home

Thank you for your lovely heartfelt review. As you mentioned, we have a refurbishment program in place, tackling one room at a time with the lounge next on our list! See you soon.


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Review from C K (Daughter of Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is well looked after and the food is excellent

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Review from G T (Son of Resident) published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly care home where the staff work to excellent standards. It is well managed by a team that is focused on giving the best patient-centred care it can. The days are structured well with numerous activities taking place that are well lead. The home cooked food make meal time enjoyable, but
it is the caring attitude shown by all the staff that Glenesk should be most proud of.

Reply from Pritpal Sandhu, M.D. at Glenesk Care Home

Thank you for your kind words. It's been a pleasure having your mother here with us and getting to know her. While she will be missed dearly, we were happy to hear that she'll be paying us a visit now and again.


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Current Review Score: 9.4 (9.360)

Overview of Review Score

The Review Score of 9.4 (9.360) out of 10 for Glenesk Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Glenesk Care Home is calculated as follows: ( (51 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 57 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Glenesk Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Glenesk Care Home

What types of Care is Glenesk Care Home registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Glenesk Care Home provide?

Palliative Care, Day Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Glenesk Care Home have?

There are 22 Single Rooms.

What are the Facilities & Services at Glenesk Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Glenesk Care Home to the centre of Retford?

0.5 mile(s) as the crow flies, distance by road may be significantly further.